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Kingdom of Bahrain
Ministry of Education
Jidhafs Secondary Girls School
English Department
Midterm Revision Booklet
2016/2017
ENG. 215
Prepared & Checked by:
Ms. Ruqayah Sharif, Ms. Masooma A. Aziz & Ms. Marwa Al Haddad
Principal Assistant Senior Teacher School Principal
Mrs. Ghaniah Al- Nashaba Mrs. Ahlam Yusuf Mrs. Suha Saleh Hamadah
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Contents:
Unit Required Writing
Unit 2 1. Making arrangements - Invitation
Unit 5 2. Asking for Permission.
Unit 5 3. Delegation
Unit 6 4. Giving & Receiving Feedback
Unit 4 5. Writing a Covering Letter
(Application Letter)
Readings Readings & Key Answers
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Writing an e-mail inviting someone
To:
From:
Subject: The launch of a new product
Dear Mr. Lee,
I hope you are fine. As you know, our company is launching a new product later this month.
I am writing to invite you to the launch. I would also like to dicuss the new product with you.
The launch is going to be next week on Monday 15th March at 5 p.m. in our company's
conference hall. I would be grateful if you could come.
Could you let me know whether you can come or not?
Please let me know if you need more information.
Best regards,
Zahra
Production Manager
Direct Tel: 394125678
To:
From:
Subject:
Dear Zahra,
Thank you for your e-mail. I would be honored to attend the launch
and Monday 15th is suitable for me. Could you please give me
more information about the product?
See you on Monday at 5 pm.
Regards,
John Lee
Sales Manager
Direct Tel: 38825987
Invitation Email
Reply to Invitation
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Writing an e-mail to ask for permission
To: Mike@UPS.org
From: Sam@UPS.org
Subject: Transportation Problem
Dear Mike,
I hope my email finds you well. I was wondering if I could start late and finish early next
week. My car is going to be in the garage all week and there aren't any buses at the right
times. I could make up the time by having shorter lunch breaks.
Thank you very much,
Sam
Accounting Department
Direct Tel: 394125678
To: Sam@UPS.org
From: Mike@UPS.org
Subject:Reply: Transportation Problem
Dear Sam,
I am doing fine, thank you for asking. I am sorry to hear about your
car. I understand your situation and agree about you coming later
and leaving earlier because of the bus timings.
Best of luck.
Regards,
Mike Jones
Accouning Manager
Direct Tel: 38825987
Writing Email
Reply to Email
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Writing an e-mail Delegation
To: John@NBC.Acc.Org
From: Tom@NBC.Acc.Org
Subject: Trip to USA
Dear John,
I hope you are fine. I'm afraid that I can't go on the trip to USA next month. I have an
important meeting with our major clients. Could you please go instead? The trip would be
for a couple of weeks starting from 11th April, 2017. I'd also like you to visit our main clients
there. Can you find out if they are satisfied with our after-sales support? Moreover, I will
need you to write a report about your trip for me when you get back.
Thanks,
Tom
To: Tom@NBC.Acc.Org
From: John@NBC.Acc.Org
Subject: Reply: Trip to USA
Dear Tom,
Thank you for your e-mail. I'm doing great, thanks for asking. About
the trip to USA next week, I would be happy to go in your place. I'll
make sure to visit our main clients there and you will have the
report ready right after I get back.
Regards,
John
Delegation Email
Reply to Delegation
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Writing an e-mail giving Feedback
To: Ali@UASCR.bh
From: Sara@UASCR.bh
Subject: Performance at work
Dear Ali,
I would like to thank you for all your hard work in our company. Since you have started last
month, your direct manager has been very pleased with your performance at work. However,
there were a few complaints from your colleagues regarding your smoking habits inside the
office. Please refrain from smoking inside the office and during working hours. You can smoke
outside before or after coming to work or during your lunch break. Moreover, lunch break is
only for half an hour and not a whole hour. Please make sure to remember that.
Thank you again for your cooperation and we are very pleased to have you with us.
Best regards,
Sara
HR Manager
Direct Tel: 394125678
To: Sara@UASCR.bh
From: Ali@UASCR.bh
Subject: Reply: Performance at work
Dear Sara,
Thank you for your e-mail. I am sorry to hear that my colleagues complained
about me smoking in the office. I apologize for that, I did not know that were
not allowed to smoke there. I will make sure to smoke during my lunch
breaks. As for the lunch break, I am afraid that no one has informed me that
it was only for half an hour.
I apologize again and I will do better from today onwards.
Regards,
Ali Moh'd
Import Department
Direct Tel: 38825987
Giving Feedback
Reply to Feedback Given
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Your name is Rayan Saleh and your address is P.O.Box 887, Manama, Bahrain.
Write a covering letter (120-150 words) to apply for the job mentioned in the ad
below.
Dear Sir,
I am writing to apply for the post of Personal Assistant in your company. I have seen
the advertisement in Al-Wasat Newspaper yesterday, 5th April, 2017.
I have worked as a personal assistant in NBC company for 3 years and before that, I
was a trainee in BIBF for 6 months. I have a Bachelor degree in Business from the
University of Bahrain. I have also taken several English courses from British Council,
therefore, I am fluent in English, both spoken and written.
I am dynamic, self-motivated, hard-working and a fast learner. I can work well under
pressure and I am very enthusiastic to learn new things.
In my previous positions, I was responsible for arranging meetings, writing down
minutes, answering calls and more. So I know that I am the right person for this job.
I have enclosed a copy of my CV and please do not hesitate to call me if you need any
further information.
I look forward to hearing from you.
Yours Faithfully,
Rayan Saleh
Covering Letter
Personal Assistant Required
We are looking for a dynamic person to be the personal assistant of
the CEO in UPS company.
You must have a smart appearance, expert in using Microsoft Office
and speak English fluently.
Previous experience is essential.
For more information, please contact: Mr. Lee Pace (HR Manager)
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Written by JSGS Students:
Dear Sir/ Madam,
I would like to apply for the job of Graphic Designer which I saw advertised in
Al-Ayam newspaper.
I have worked in Ashly Home as a designer for 3 months. Also, I have worked
in GISB as a graphic designer for 1 year. I am very interested in this field. Plus, I
have a Bachelor Degree from the University of Bahrain.
I have good communication skills and a professional knowledge in using
computer programs, especially designing applications (Adobe and Painter). In
addition, I am fluent in English and Arabic (Written, Spoken). Also, I am self-
motivated, hardworking and a fast learner.
Please check my CV that I have enclosed with the letter. If you require more
information, please contact me.
I look forward to hearing from you.
Yours faithfully,
Batool Adnan
Batool
Written by 6 Com 1: Zahra Ali, Fatima Ghazi, Batool S. Adnan, Hanan Moh'd, Safa A. Al Zahra, Tahera Moh'd & Duha Zuhair.
P.S. please refer to your class work and H.W (writings + worksheets)
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Written by JSGS Students:
Dear Mr. John,
I would like to apply got the post of receptionist in Mona Company. I saw your
advertisement yesterday in Al-Wasat newspaper.
I have worked as a receptionist for about 5 years in Zain company. I am
interested in organizing tasks. As for my educational background, I have a
Master's Degree in Business Management.
I have excellent computer and typing skills. Also, I am fluent in English and
Arabic. I have strong communication skills and I am able to multi-task. I am self-
motivated, sociable, patient and very cooperative.
Please find enclosed my CV. If you require any further information, please do not
hesitate to contact me.
I am looking forward to hearing from you.
Yours sincerely,
Dana Ahmed
Dana
Written by 6 Com 1: Huda Mirza, Duaa Ali, Reem Salman, Reem Mahdi, Zainab A. Aziz, Nada Fakhri & Fatima Ali
P.S. please refer to your class work and H.W (writings + worksheets)
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Written by JSGS Students:
Dear Ms. Mary Kim,
I am writing to apply for the teaching post in NED University of Engineering and
Technology. I saw the advertisement in this week's newspaper.
I have worked as a teaching assistant in Sunway University for 2 years. I am very
interested in this field.
I have good communication skills and am able to work both independently and
as part of a team. I am self-motivated and can work to tight deadlines.
Also, I have a PhD in Technology Information, and a Master's Degree in
Technology Engineering as well as a Bachelor Degree in the same field from
Oxford University.
Please find enclosed my CV.
I look forward to hearing from you.
Yours Sincerely,
Jung Kook
Jung
Written by 6 Com 1: Alaa Khalid, Maryam Hassan, Zahraa Habib, Amal Habib, Kawther Sami & Zainab Ali
P.S. please refer to your class work and H.W (writings + worksheets)
11 | P a g e
Reading 1: Read the article about telephone etiquette
and answer the questions
Business telephone etiquette for success
A. When you answer the phone at work, say your name and the name of your
company. If you answer a colleague’s phone say the person’s name in your
greeting, so that the caller knows they have the right number. For example,
if Bob Johnson answers Jim smith’s phone, he should say something like,
“Jim smith’s phone, Bob Johnson speaking.”
B. When you make a call use good etiquette from the start. Be respectful to
the ‘gatekeepers’ – the secretaries, receptionists and assistants who answer
the phone – as they have the power to put you through, or not! Learn and
use their names. Some business relationships, especially in fields like sales
and marketing, start or fail at the front desk.
C. When you get through, remind the other person of your previous
conversation or contact, it can be hard to remember someone when a
phone call interrupts your work. If your call is not expected, ask if it’s
convenient by saying, for example, “Is this a good time to call?” If it isn’t
convenient, briefly say who you’re calling and ask if you can arrange time
to call again.
D. Keep a pencil and notebook near the phone and make notes during phone
conversations. This will help you actively listen and have a reference for later.
Use active listening phrases, such as ‘Yes’ and ‘I see’, to let the other person
know that you’re listening. At the end of the call, use your notes to
summarize the call and review what you have both agreed, to avoid
misunderstandings.
E. Thank the other person for their time. A friendly, positive end to the call
leaves the door open for further communication. Remember – in this global
market place some of the most powerful business relationships exist
between people who have never seen each other.
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1 Match the advice 1-5 to the paragraphs a-e. Number 1 is done for you.
2. Match the words to their meanings. There is an extra
meaning.
1. etiquette______ a. suitable
2. convenient_____ b. gett ing the wrong idea
3. misunderstanding_____ c. national
4. global_____ e. good manners and politeness
f. worldwide /international
3. Are these statements true (T) or false (F)?
1. If you answer someone else’s phone, tell the caller they have the wrong
number. (_____)
2. You should get to know the names of assistants who answer the phone.
(_____)
3. Mention the last time you were in contact with the other person. (_____)
4. Don’t write anything down during the call. (_____)
5. Someone you have never seen could become an important business
partner. (_____)
Advice Paragraph
1. Be an active l istener on the phone. Repeat key
points that were discussed.
2. Introduce yourself when you answer the phone . 1
3. Be polite to people who answer the phone.
4. Be thankful to people for taking the t ime to talk to
you.
5. Check with your contact that the t iming of your cal l
is all right.
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Reading 2: Advertising and children
1. “What do you want to do when you grow up?” When children were asked this question,
the answer used to be "nurse," "astronaut" or some other occupation with intrinsic appeal.
Today the answer is more likely to be "make money." Researchers say that one explanation
for that shift can be found in advertising. "Advertising is a massive, multi-million dollar project
that's having an enormous impact on child development," says Kanner, a researcher at Wright
Institute.
2. Companies now use psychologists to help them design ads that attract children to buy their
goods. Children are innocent and not so mature. When a marketer advertises a product on
television, they do not understand that it is a business and their main aim is to sell. They do
not understand that advertisers try to push their products and market in such a way that
children want to buy it. Children take everything at face value and believe without a doubt the
messages in the advertisements. Advertisements are made in such a way as to attract the
attention of children. Children do not understand it to be marketing strategy. Children are an
extremely vulnerable target audience and get easily carried away.
3. An example is the ads of junk food. Research has shown that fast food advertisements
influence children greatly leading to an increased demand for fast food by children. When
children watch young adults in good shape eating junk foods in the advertisements they
assume that it is good for the health. They do not know that junk food is unhealthy. They are
unaware of the fact that it does not contain nutritional value. They may even think that by
eating junk food they might become like the thin and fit models in the advertisements and so
they want to eat more fast food.
4. In another study conducted they exposed children to candy commercials. It was seen that
those children who were exposed to the candy commercials were highly influenced. In fact,
these children chose candy over fruits as snacks. They preferred candy rather than a healthy
food like fruits. When the commercials were eliminated and the children watched them less it
had a positive effect. It encouraged them to pick the fruits over the candy. Recent statistics
show that obesity of children under the age of five is increasing at a high rate. Childhood
obesity is on the rise and one of the main reasons for this has been seen as excessive
consumption of junk food.
5. Every day Kanner sees children who are experiencing problems. Children come into his
office depressed because their parents won't buy them the violent video game or the designer
labeled clothes they want. Parents are upset because though they do not want their children
to be upset, they don’t think what their children want is a healthy choice. According to Kanner,
advertising manipulates children and instills materialistic values among them. They have
become convinced that they're inferior and will not be liked by their peers if they don't have
an endless array of new products.
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A: Match the paragraphs (1-5) to their headings (a-f). Note that there is an extra heading.
Paragraph 1:__________ a. More research
Paragraph 2:__________ b. Benefits of advertising
Paragraph 3:__________ c. psychological effects of ads on kids
Paragraph 4: __________ d. Junk food ads and children
Paragraph 5: __________ e. What is advertising?
f. Children are defendless
B: Match the words (1-4) to their meanings (a-e). Note that there is an extra meaning.
Word Meaning
1. massive:______ a. poorer/ lower grade
2. vulnerable:______ b. strong
3. excessive:______ c. huge
4. inferior:______ d. weak
e. too much
C: Now answer these questions.
1. Why do children want to buy whatever they see in ads?
a.________________________________________________________
b.________________________________________________________
2. What is the effect of junk food ads on children’s health?
________________________________________________________
3. How do ads affect the psychological wellbeing of kids?
a. ________________________________________________________
b. ________________________________________________________
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Reading 2:
How to Cut Back on Distractions
Is Internet use affecting your productivity?
1. We all use computers at work, but are they set up in a way that allows for maximum
productivity and efficiency? To understand what I mean, simply sit at someone's desk for a
few minutes. You will probably be interrupted by at least half a dozen beeps, pings, and visual
notifications. In other words, our computers are as good at causing distractions as they are
helping us to get things finished.
2. One reason is that there is always something clamoring for our attention. Whether it is a
new e-mail, Facebook update, or a tweet from your favorite celebrity, something shinier and
more interesting than the report or spreadsheet you are working on is never far away. It might
not seem like a big deal to let your focus drift for a moment, but these distractions can quickly
add up. In recent studies, researchers have shown that it may take up to five minutes after a
distraction to get back to what you are doing, and as long as 20 to 30 minutes to fully regain
your concentration. This represents an ongoing problem for anyone who goes online. Some
companies are developing solutions to save employees time and increase productivity. One
of these is a piece of software called "Freedom," which simply cuts off your computers
networking and Internet connectivity for a period of up to eight hours. The following are some
important computer productivity tips that we need to learn.
3. Most of us go online more than we think we do. You may feel like you only check your
social profiles a few times a day, but as the saying goes "you do not know what you have
until it is gone." It is not until you stop going online every few minutes that you realize how
much it is a regular part of your work day… and what you might be able to accomplish by
changing your habits.
4. Having the materials you need for a project on hand before you start saves you a lot of
time. Some of the worst Internet time-wasting actually occurs when we are working. That is
because going online to check little facts, statistics, and details almost always ends up taking
us in a different direction. Besides, the more information you have on hand before you work
on a sales proposal, report, or other project, the easier time you will have organizing
information quickly.
5. Once you learn to focus, you can get a lot done. As always, the true benefit comes not just
with the time saved, but with the increase in productivity that you are able to get from your
working hours. Concentrating on the task at hand is the ultimate piece of time management
advice, and it is one that gets a lot easier to follow when you are not constantly getting
interruptions from your e-mail and the Internet. So try setting yourself free from the Internet on
16 | P a g e
a regular schedule – it might turn out being a lot less painful, and a lot more energizing, than
you would think.
A: Match the paragraphs (1-5) to headings (a-f). Note there is an extra
heading.
Paragraph Answer Heading a. Pay attention to achieve more at work
b. Always be prepared
c. Disruptions and disturbances at work
d. Motivating employees
e. Do I really spend this much time online?
f. Findings of latest research
A: Match the words (1-4) to their meanings (a-e). Note that there is an extra meaning.
Word Meaning 1. distraction:______ a. to do/achieve
2. concentration:______ b. always/continually
3. accomplish:______ c. rarely
4. constantly:______ d. interruption
e. attention
B: Now answer these questions.
1. Give two examples of things that disturb employees at work.
a. _______________________ b. _________________________
2. Why do some companies cut off internet connectivity at work?
_________________________________________________________
3. What wastes your time when you are working online?
_________________________________________________________
4. How can employees increase their productivity?
a. ____________________________ b. ______________________
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Reading Model answer
Q1: Q2: Q3:
-----------------------------------------------------------------------------
Q1: Q2:
Q3:
1. A. advertisements attract their attention and they are extremely
vulnerable target audience and get easily carried away.
B. Children are innocent and not mature so they take everything at face
value & believe without a doubt the messages in advertisements.
1. D
2. A
3. B
4. E
5. C
1. F
2. T
3. T
4. F
5. T
1. E
2. A
3. B
4. F
1. E
2. F
3. D
4. A
5. C
1. C
2. D
3. E
4. A
Reading 1:
Reading 2:
18 | P a g e
2. They assume that it's good for their health and are unaware of the fact
that it doesn't contain any nutritional value.
3. a. They manipulate children/ instills materialistic values in them.
b. They feel they're inferior and won't be liked by their peers if they don't
have the new products.
-----------------------------------------------------------------------------
Q1: Q2:
Q3:
1. a. New email/ Facebook updates
b. tweets from favorite celebrity/ something shinier & more interesting
2. to save employees' time and increase productivity.
3. checking your social profile.
4. a. concentrating on the task at hand.
b. setting yourself free from the internet on a regular schedule.
-----------------------------------------------------------------------------
1. C
2. F
3. E
4. B
5. A
1. D
2. E
3. A
4. B
Reading 3:
Recommended