Migrating from ASA to SMGR - Rocky Mountain Avaya...

Migrating from ASA to SMGR

David Lover - Arrow Systems Integration, VP of Strategy and Technology

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Communication Manager System Administration

> System Manager’s Use Yesterday, Today, and Tomorrow

> Commonly performed tasks

> Review of ASA/SMGR Feature Parity

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Getting Started with Avaya Aura® System Manager

> Used to Manage Session Manager (which is used for SIP registration/routing)

> Required for Administration of

– SIP Stations

– Conferencing

– Presence

– Collaboration Environment

> SMGR provides a central point of administration for multiple elements such as– Communication Manager

– Messaging

– IP Office

– CS 1000

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Avaya Aura® System Manager – Session Manager Admin

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Avaya Aura® System Manager – Session Manager Admin

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Avaya Aura® System Manager – Session Manager Admin

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Avaya Aura® System Manager – Session Routing

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Avaya Aura® System Manager – Session Routing

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Avaya Aura® System Manager – Session Routing

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Avaya Aura® System Manager – Session Routing

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Avaya Aura® System Manager – SIP User Admin

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Avaya Aura® System Manager – SIP User Admin

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Avaya Aura® System Manager

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Endpoint Management in ASA

> ASA allows users to manage endpoints 4 ways

– Using GEDI

– Using Terminal Emulation

– Using Add User Wizard

– Using Import Data

> Everyone has a preferred way of doing this with GEDI and Terminal Emulation being the most widely used

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Endpoint Management in System Manager

> System Manager has 5 ways to manage endpoints!

> Communication Manager– Enhanced Mode (GEDI)

– Classic Mode (Terminal Emulation)

> User Management– Bulk Import/Export

> Web Services– Enables developers to create

applications that communicate directly with System Manager

> Flow-through Provisioning – LDAP Synchronization

– User Provisioning Rule

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Automating User Creation – User Provision Rules

> Can configure it so that

you only have to basic

information (first name,

last name, and login

name). System Manager

will do the rest.

– Pick an Extension, assign

domains

– Build the E.164,

– Build a voicemail box,

presence, conferencing, etc.

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Automating User Creation – User Provision Rules

> Can configure it so that you only have to basic information (first name, last name, and login name). System Manager will do the rest

– Pick an Extension, assign domains

– Build the E.164,

– Build a voicemail box, presence, conferencing, etc.

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Automating User Creation – User Provision Rules

> Can configure it so that you only

have to basic information (first

name, last name, and login name).

System Manager will do the rest

– Pick an Extension, assign domains

– Build the E.164,

– Build a voicemail box, presence,

conferencing, etc.

You can still tweak specific settings before

committing the creation of new user.

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Endpoint Management in System Manager

> When adding an endpoint from System Manager an administrator has the option of adding the endpoint, Agent and VDN to the Intra-switch CDR on Communication Manager

> When removing an extension the options can be selected to have System Manager perform the remove from the selected objects

> This can be set on a per switch basis

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ACD – Agent Administration in ASA

> ASA allows users to

manage agents using

– GEDI

– Terminal Emulation

– Import

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ACD-Agent Administration in SMGR

> SMGR allows

users to

administer agents

using

– Enhanced View

– Classic View

– Import

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ACD-Agent Administration in SMGR – “Classic” view

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ACD-Agent Administration in SMGR – Enhanced View

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ACD-Agent Administration in SMGR – Bulk Edit

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Manage Announcements in ASA

> Announcement capability on a per CM basis

– Add

– View

– Save

– Delete

– Backup

– Restore Move

– Broadcast

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Manage Announcements in System Manager

> Announcement capability on a single Communication Manager or on multiple Communication Managers– View

– Edit

– Add

– Delete

– Save

– Backup All

– Download

– Restore

– Move

– Broadcast

– File Transfer Setting

– List Usage Extension

– Compact Flash Configuration

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Managing Coverage Paths in ASA

> ASA manages coverage paths on a per Communication Manager basis

> Commands can be run immediately or scheduled to run at a later time

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Managing Coverage Paths in System Manager

> System Manager allows a user to search and view coverage paths across a

singe or multiple Communication Managers

> Run immediately or schedule the change for a later time

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Reporting in ASA

> ASA allows a user to enter or select any list or display command they want to capture in a report

> Select the fields they want in the report

> The report can be exported to a string and field delimited file

> Saved in SAT screen format

> Emailed

> Reports are run on a per Communication Manager

> Note: on station/endpoint reports no button data is part of the report

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Reporting in System Manager

> Allows the user to select the Communication Manager or multiple Communication Managers they want to generate the report from

> Select the fields they want in the report

> Select the format for the report– CSV

– PDF

– HTML

– Other (.txt with delimiter)

> Select the location of the report– Local

– SCP/SFTP Server

– Email

> Schedule or Run Now

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SMGR provides very powerful searches and filters

Most screens have a global search field that

support

> Endpoints/Stations

> Agent-LoginIDs

> Announcements

> Audio Groups

> VRTs, VDNs, Vectors

> Off-PBX Station Mappings

> Hunt Groups

> Data Modules

> Trunk Groups

> Signaling Groups

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SMGR provides very powerful searches and filters

Most tables allow you to sort by columns – just click on the header

You can also enable a filter, per column, to do a quick search

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SMGR provides very powerful searches and filters

Most tables support the “Advanced Search” for VERY powerful pattern matching for relevant fields

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Real Time “Terminal Emulation” with the Element Cut

Through

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ASA’s General Tab

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ASA’s Advanced Tab

Create New Template – via Endpoint Template in SMGR 6.x

Use Template - via Endpoint Template in SMGR 6.x

Generate Call Accounting - via DevConnect Partner

Reports – Capability introduced in SMGR 6.3.4

Export Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;

expanded in 6.3.8

Import Data (Excel) – Limited to SMGR Database in SMGR 6.3.4;

expanded in 6.3.8

Find and Replace – via global endpoint change in SMGR 6.x

Start Emulation – via Element Cut-Through in SMGR 6.x

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ASA’s Fault and Performance Tab

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CM Notify

Enabling 2-way sync is NOT as easy as checking

the “Enable Notifications” box in SMGR, but is

well documented in Chapter 26 of the

Administering Avaya Aura System Manager

> Exchanging CM and SMGR Certs with each other

> Configuring Sync Notify in SMGR

> Enabling two-way TLS in CM

Migrating from ASA to SMGR

David Lover - Arrow Systems Integration, VP of Strategy and Technology