MGMT 371 Organization Management and Behavior

MGMT 371

Organization Management and Behavior

House Rules

1. The back row of students will clean up the classroom and straighten chairs/tables

after each session.

2. No electronic distractions—if you violate this rule you will stand and sing a Justin

Bieber or Jonas Brothers song of my choice.

House Rules

3. Cheating brings pain. Failing to confess cheating brings pain. Failing to report cheating brings pain.

Reporting (and, when possible, documenting) cheating brings rewards.

We have built ourselves a world.

Everything around you, everything you use, everything you know,

and most of what you believe, want, and do, is the result of management.

Individuals, groupsGood, bad

Decisions, implementationEnvironment, adaptation

Course Structure: Functions of ManagementKNOW THIS: Planning, Leading, Organizing, Controlling

Planning Thinking ahead, creating a map

Leading Getting people to act

Organizing Getting them to act usefully in an intelligent way

Controlling Learning and changing

This course can help you

Earn respect and stand outGet better jobsGet what you wantThrive at work—get things done, lead if you wantBe a better parent and group memberSee the world with new eyes Be a better human being

ThinkHigh participationCross-functional, integrated view of businessTrust, honesty, integrity, high standards

AND

Sufficient time and energy

Shared goals to start with

Symptoms: Lousy papersNot keeping upCan’t answer questions or contribute to discussionAbsence, tardiness, sleepinessDifficulty with midterm exam

Causes:Conflicting prioritiesExcessive course loadJuggling a job and too many courses

Typical Workload Problems

A 5 %B 15 %C 55 %D/F 25 %

A typical semester might look like this…

Syllabus and schedule highlights

http://yourpeakescape.com/uscupstate

GradingPreparation/participation—see syllabus

Ten-point scale, no pluses/minuses

Papers: part of prep/part, follow the format, due on time.

Chapter 1: Managing

What are major competitive challenges?What creates competitive advantage?What is management and how is it changing?Management levels and skills? What principles will help your career?

Four Major Competitive Challenges

Globalization

Technological change

Knowledge management

Collaboration across boundaries

Concept Definition

Innovation The introduction of new goods and services

Quality The excellence of your product

Service Giving customers what they want or need, the way they want it

Five basic ways to compete

Concept Definition

Speed Fast and timely execution, response, and delivery of results

Cost-competitiveness Keeping costs low to achieve profits and offer prices attractive to customers

Five basic ways to compete

Concept Definition

Delivering all five Incorporating innovation, quality, service, speed, and cost competitiveness

There are trade-offs—must find a winning mix.

What creates competitive advantage?

What is management?Management

The process of working with people and resources to accomplish organizational goals effectively and efficiently

EffectiveWhether you achieve goals

EfficientWhether you achieve goals with minimal waste of

money, time, materials, and people

Four Functions of ManagementKNOW THIS: Planning, Leading, Organizing, Controlling

Planning Thinking ahead, creating a map

Leading Getting people to act

Organizing Getting them to act usefully in an intelligent way

Controlling Learning and changing

Performing all Four Functions of Management

A manager’s day is not neatly divided into the four functions

Successful managers handle all four functions simultaneously

Management Levels and Skills

Top-LevelManagers

Middle-Level Managers

Frontline Managers

Management Levels and Skills

Top-level managers Senior executives

responsible for the whole organization

Middle-level managers

Middle of the hierarchy

report to the top

Frontline managers Operational managers

Supervisors

Line managers

Three roles of managers

“Working leaders”: less hierarchy, more teamwork

Managers have essentially three roles:Interpersonal—dealing with people/relationshipsInformational—supplying, obtaining, sharingDecisional—making decisions or managing the

decision-making process

What principles will help your career?

Emotional Intelligence

Understanding yourself—strengths, weaknesses

Managing yourself—deal with emotions, make good decisions, seek/use advice, use self-control

Dealing effectively with others—listen, show empathy, motivate, lead

What principles will help your career?

Be a specialist AND a generalistknow a lot about something, and something about a lot

Be self-reliant AND ask for help

Be connected and develop goodwill/social capital

Think about/manage your relationship with your company

What we just didChapter 1: Management

What are major competitive challenges?What creates competitive advantage?How is management changing?How does management vary by level in organization?What skills make an effective manager?What principles will help your career?