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MEMAHAMI MANAJEMEN MEMAHAMI MANAJEMEN PEMASARANPEMASARANPEMASARANPEMASARAN
Tetty Herawaty.,SP.,MSiTetty Herawaty.,SP.,MSi
Most competitive advantages are from “f ll” b fi“fell” benefits
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Status Permintaan dan Tugas Status Permintaan dan Tugas PPPemasaranPemasaran
- Permintaan Negatif - Rancangan ulang produk, harga rendah & promosi positif
- Tidak Ada Permintaan - Menghubungkan manfaat dengan kebutuhan dasar & minat orang
- Permintaan Laten - Mengukur ukuran pasar & mengembangkan produk yang memuaskan
Permintaan Merosot Meng k r k ran pasar & mengembangkan prod k- Permintaan Merosot - Mengukur ukuran pasar & mengembangkan produk yang memuaskan
- Permintaan Ireguler - Synchromarketingg y g
- Permintaan Penuh - Memperbaiki mutu dan mengukur kepuasan konsumen
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
- Permintaan Berlebih - Demarketing
Lingkungan Pasar Lingkungan Pasar
1. Pasar Konsumen2. Pasar Bisnis3. Pasar Global3. Pasar Global4. Pasar Nirlaba dan
Pasar Pemerintah
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
PEMASARAN = MENAMBAHPEMASARAN = MENAMBAHPEMASARAN MENAMBAH PEMASARAN MENAMBAH NILAI LEBIHNILAI LEBIH
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Mendefinisikan PemasaranMendefinisikan PemasaranP M j PPemasaran :suatu proses sosial yang
didalamnya individu dan
Manajemen Pemasaran :proses perencanaan dan pelaksanaan pemikiran,didalamnya individu dan
kelompok mendapatkan apa yang mereka butuhkan dan
k d
pelaksanaan pemikiran, penetapan harga, promosi serta penyaluran gagasan, barang dan j t k i t kinginkan dengan
menciptakan, menawarkan dan secara bebas
jasa utnuk menciptakan pertukaran yang memenuhi sasaran-sasaran individu dan
mempertukarkan produk yang bernilai dengan pihak lain
organisasi
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Core Marketing ConceptsCore Marketing ConceptsCore Marketing Concepts Core Marketing Concepts Needs, wants, and demands
ProductsMarkets
ValueExchange, Value, satisfaction, and quality
g ,transactions,
and relationships
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
9 Prinsip Marketing Menurut 9 Prinsip Marketing Menurut p gp gHermawanHermawan
Positioning Diferentiation
Segmentasi
Targeting
g
Selling
Marketing Mix
Segmentasi
Brand
Selling
Service
Process
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Principle 1Principle 1
View Your Market CreativelyView Your Market CreativelyView Your Market CreativelyView Your Market Creatively
SEGMENTASI
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Principle 2Principle 2
Allocate Your ResourcesAllocate Your ResourcesAllocate Your Resources Allocate Your Resources EffectivelyEffectivelyTARGETING
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Principle 3Principle 3
Lead Your Customer CrediblyLead Your Customer CrediblyPOSITIONING “Smart Young & Role Model”Smart, Young & Role Model
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PositioningPositioning is the act of designing a company’s offeris the act of designing a company’s offerPositioning Positioning is the act of designing a company s offer is the act of designing a company s offer so that it occupies a distinct and valued place in the target so that it occupies a distinct and valued place in the target
consumer’s mindsconsumer’s minds
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Principle 4Principle 4
Integrate Your Content &Integrate Your Content &Integrate Your Content & Integrate Your Content & ContextContext
DIFFERENTIATION
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Principle 5Principle 5
Integrate Your Offer & AccessIntegrate Your Offer & AccessMARKETING MIX
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Principle 6Principle 6
Build LongBuild Long term Relationshipterm RelationshipBuild LongBuild Long--term Relationship term Relationship With Your CustomersWith Your CustomersSELLINGTips To Build Relationship1. Satisfy your customer2. Listen to find out what the customer really want3. Charisma4. Give value5 Emphaty5. Emphaty6. Create suprice7. Keep in touch
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
7. Keep in touch
Principle 7Principle 7
Avoid CommodityAvoid Commodity--like Traplike TrapBRAND
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Principle 8Principle 8pp
Make Service as Your Way of LifeMake Service as Your Way of LifeSERVICESERVICEThe Five Dimensions of Service Quality 1. Reliability, Ability to perform the
promised service dependably and p p yaccurately
2. Assurance, Knowledge and courtesy or employees and their ability to convey trust and confidencetrust and confidence
3. Tangible, physical facilities, equipment and appearance of personal
4. Empathy, caring, individualized4. Empathy, caring, individualized attention the firm provides its customers
5. Responsiveness, willingness to help customersw and provide prompt service
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Principle 9Principle 9
Improve Your Quality Cost &Improve Your Quality Cost &Improve Your Quality, Cost & Improve Your Quality, Cost & DeleveryDelevery
PROCESS
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Marketing and Sales Concepts Marketing and Sales Concepts ContrastedContrastedContrastedContrasted
StartingPoint Focus Means Ends
Factory ExistingProducts
Sellingand
Profitsthrough
Point Focus Means Ends
y Products Promotingg
Volume
The Selling Concept
M k t Customer Integrated Profitsth hMarket Customer
NeedsIntegratedMarketing through
Satisfaction
The Marketing Concept
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
The Marketing Concept
Marketing Management Marketing Management g gg gPhilosophiesPhilosophies
Production Concept •Consumers favor products that are available and highly affordable.
•Improve production and distribution.
Product Concept
p p
•Consumers favor products that offer the most quality, performance, and innovative features.
Selling Concept •Consumers will buy products only if the company promotes/ sells theseproducts.
Marketing Conceptp
•Focuses on needs/ wants of target markets & delivering satisfaction better than competitors.
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Societal Marketing Conceptp
•Focuses on needs/ wants of target markets & delivering superior value.
Kecenderungan Perubahan Perusahaan Kecenderungan Perubahan Perusahaan Terhadap Perubahan Dunia Bisnis dan Terhadap Perubahan Dunia Bisnis dan
PemasaranPemasaranRekayasa ulangMendapatkan sumber luarE-commerceBenchmarkingAliansiPemasok mitraBerpusat pada pasarGlobal dan lokalT d t li i
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Terdesentralisasi
Marketing’s FutureMarketing’s Future
“It (marketing) encompasses the entire business. It is the whole business seen from the point of view of the final result, that is, from the customer’s point of view.”p
Peter Drucker
Marketing has become the job of everyone.Marketing has become the job of everyone.
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Tema Pemasaran UtamaTema Pemasaran Utama
Pemasaran hubunganNilai masa hidup pelangganPangsa pelangganPemasaran sasaranIndividualisasiBasis data pelangganKomunikasi pemasaran terpaduSaluran pemasaran sebagai mitraS ti k b i
tetty@unpad.ac.idblog.unpad.ac.id/TettyHerawaty
Setiap karyawan sebagai pemasar
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