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Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls. Meet Australia Spotlight – The Unitron Way, Australia. - PowerPoint PPT Presentation
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Meet AustraliaSpotlight – The Unitron Way, Australia
Lilika is proud to lead the Australian team into a new Era of Customer Experience and relationship driven business. She balances her work life with the demands of being a mum to two spirited and sassy young girls
AWESOME thingshave beenhappening
DownUnder!
DownUnder!
We bring you the end of
PHONITRON
What is Phonitron?[Pho-nee-tron] noun – a confused species found within group
companies selling both Phonak and Unitron products. They are generally customer facing and play an important part in brand culture.
Good
Morning
Phonitron
And is that
a Phonak
or Unitro
n
order
Hmmm Quantum 6?? Yes that has
SoundRecover
Remove the confusion
And
Keep what makes sense!
How to best approach “Phonitron”
Our dedicated Unitron
AUSTRALIA Team
Customer Care Team
Technical SupportSales & Marketing
G’dayWelcome to Unitron.
No worries!
Yes our Moxi 6 is
compatible
with uDirect2Have an
AWESOME day!
Dedicated Staff Staff with purpose
Setting Standards& Raising the Bar
insert graph with Manuf. Unitron grows taller
Dedicated Staff Staff with purpose Engaged Staff
The Smile Community
Dedicated Staff Staff with purpose Engaged Staff High Quality Service
Calls directly to Unitron Customer Care
increased by almost 40%
Average Time to answer reduced by 40%
(from 15.5 to 9 seconds)
• Abandoned Call rate reduced by 47%
• No of calls answered within 15 seconds increased by 12%
Dedicated Staff +Staff with purpose +Engaged Staff + High Quality Service =
HAPPY CUSTOMERS !!!!
• We love U wall
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