MedStar Health – H-Lab 2017 · Orthopedic Telemedicine Solution A comprehensive review of...

OrthopedicTelemedicineSolution

Acomprehensivereviewoftelemedicineuse-caseswithinthepracticeandanactionable

implementationplan

15.777|MITSloanHealthcareLab|Fall,2017Team:MattSwatzell,HugoYan,Chengang Liu,YukiKoyama

AboutMedStarHealth

AboutMedStarHealthOrthopedics

TheProblem

Recommendations

ImplementationPlan TheTeam

Baltimore,MD

• Not-for-profithealthcaresystem• CoveringBaltimore,MDandWashington,DC• Over120affiliatedentitiesand10hospitals• Revenue:$5.3Billion(2017)• 6000affiliatedphysicians• 500,000+patientsannually

• NationallyandgloballyrecognizedasleaderinOrthopedics

• Amajorrevenuedriverforentirehealthsystem• 58+surgeonsacross30+locations

MedStariswell-knownforinnovationintelemedicine.However,thishasprimarilyoccurredinUrgentCareandERsettings(e.g.Telestroke).

TheMedStarteambelievesorthopedictelemedicinecan:

IncreaseReferrals

ImprovePatientExperience

IncreaseEfficiency

GrowRevenue

Throughextensivebackgroundresearchandstakeholderinterviews(internalandexternal)ourteamhasidentifiedfourinnovativetelemedicineprogramstoaddresspain-pointsforpatientsandprovidersandincreaseefficiency,referrals,andrevenueintheprocess.1 Ortho-OnDemand

2 Call-My-PA

3 E-Visit

4 SecondOpinion

On-demandprovider-to-provideraccesstoorthopedicexperts.Triagedthroughcustom-trainedphysicianassistants.Increasesinternalreferralsandreducesleakage.

Real-time,unscheduledtelemedicineconsultsbyPAsforpost-oppatientswithquestionsonwounds,pains,etc.IncreasesPAefficiencyandcustomersatisfaction.

Post-opfollowvisitsconductedentirelythroughtelemedicine,enablingmobilitylimitedorremotepatientsanimprovedexperience. Improvescustomerexperienceandclinical-dayefficiency

Secondopinionsandworkerscompensationconsultationsscheduledbypatientsoncash-basisbasedonsurgeoninterestandavailability.Improvessurgeonsatisfactionandrevenue.

ProgramPrioritization Ordering Locations

ImplementationPlan Projections

ThisH-LabteamworkedwithMedStarHealth,Inc.inBaltimore,MDtohelptheorganizationunderstandhowtelemedicinecouldbestbeleveragedtoincreasetheefficiency,patientexperience,referrals,andrevenueoftheprestigiousorthopedicspractice.Wedevelopedfourinnovationprogramstoaddress theorganization’sneeds:OrthoOn-Demand,Call-my-PA,E-Visits,andSecondOpinion.Inaddition,wecreatedacomprehensiveimplementationplandocumentinghowtheorganizationshould goaboutbriningtheseprogramstolife.Thisplanincludeddetailsonprioritization,implementationorder,locations,usageprojections,influencers,andtheimplementationplan foreachprogram.

TechnicalRequirements

ChengangLiu

YukiKoyama

MattSwatzell

HugoYan