May the Force (of Transformation) Be With You

Force(ofTransformation)

SpirosLiolis

aJediMasterisnot,

butatTransformationaMasterheisPhotocourtesy©Lucasfilm Ltd.&TM

“Trainyourselftoletgoofeverythingyoufeartolose.”Yoda,MasterJedi,StarWarscharacter

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WhatisTransformationAnswer• MovingfromonestatetoafundamentallynewonethatbuildsupontheDNAofthetraditionalenterprise.

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TheevolutionoftransformationTransformationtodate

• Companiesfaceunprecedentedchallengesforresources,products,andservices.Thisputsthemunderpressuretocutcostswhileimprovingperformance.

• Companies,whenthoughtoftransformationtheydidsomeorallofthefollowing:• ConsolidationandVirtualization…but

veryselective(wedotheeasystuff)• Nevertransformed“People&

Processes”aspects• Selectivecentralizationofgroups

(mostlybusinesssupportgroupslikeHR)

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TheresultssofarResultstodate• Companiesbynowhave:

• ShiftedfromserversprawltoVMsprawl

• Maintainedmanylegacysystemsandapps

• StillencountermajorOPEXcosts• Maintainedoldandoutdatedskills,practicesandbehaviors

ANDYET…Organizationsstillputrelentlesspressuretocutcostswhileimprovingperformance

So,whatareyoudoingwrong?

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TopreasonsforfailureTransformationinitiativesgone“south”

• CompaniestypicallyfailduetothefollowingITrelatedissues:• Delegatedto“outsiders”only• Underestimating/ignoringimpactof

change• Poorplanning• Tryingtodoit…cheap• Lackofsoundbusinesscase• Poorvendormanagement• Failuretoupdatecomputingconcepts• Failuretounderstandthe

Supply/DemandChain• Failuretounderstandthefinancial

realities

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Sowhatistherightapproach?Embracethefutureprinciples

• TailoredDigitalEnterpriseandITtransformation

• Enterprisespecificneedsandrequirements

• Establishcleartechnologyvision,missionandscope

• Milestoneandmetricsdriven

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EmbracingtheForce

NewDigitalEnterprise

AccordingtoGartner“Thevisionofa"software-defineddatacenter"isonewhereallITinfrastructureisvirtualizedanddeliveredasaservice— andwherethemanagementmodelfortheseservicesisabstractedfrombeingmanagedoneboxatatimetoapolicy-based,network-wideview.”

Oneproblemthough,theimplementationhasbeentiedtophysicalinfrastructure

DigitalEnterpriseisabout:• Business/ITsolutionalignment

• Organisation,operations&governancealignment

• Facilitiesoptimisation/integration

• HybridDeliveryServices

• User-Centriccomputing

Cloudbroker

HybridITBringsItAllTogether

On-premise Off-premise

Traditionalinfrastructure

Client-provisionedprivatecloud

Managedprivatecloud

Virtualprivatecloud

Publiccloud

HybridDeliveryServicesOrganizationsmustbuiltamodelwhereby:• Distinguishbetweendemand-basedservices(e.g.,accountmanagement)andsupply-drivenservices(e.g.,applicationdesignanddeployments.

• DevelopaneffectivemodelforITgovernanceiscritical

• Itisdesignedforstrategicinteraction,anditshouldbespelledoutclearly.MakesuretoincludehowITcanalignitselftothedeliveryofservicestorelevantinternal“customers.”

• Capabilityplanningforthefuturefunction(threetofiveyears)shouldsupporttheselectionof“what”tosourceinthevaluechainandthestrategictransitionof“freed”resources.

• PoolIT’sresources

Understand Design

Source

Deliver

Source

SupplyDemandchain

Value/price/speedofdelivery

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TrainyourstaffLetthembecometheForceofchange

• Trainyourstaffearly• Retainkeyemployees• Walkthemthroughthe

process

• “Thereisnoescape.Don'tmakemedestroyyou.”

• “Luke,youdonotyetrealizeyourimportance.“

• Luke:Allright,I'llgiveitatry.• Yoda:No.Trynot.Do...ordonot.

Thereisnotry.

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BuildyourGovernanceSystem(process)isattheheartofcompliance

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Systemsconsistofpeople,structures,technologies,andprocessesthatworktogethertomakeorganizationsviable.• Enablenewrolesandresponsibilities• Establishbusinesslevelpolicies• Understandserviceanddeploymentmodel

differences• Identifycriticalperformanceobjectives• Establishsecurityandprivacyrequirements• Establishservicemanagementrequirements• Prepareforservicefailuremanagement• Establishthedisasterrecoveryplan• Defineaneffectivemanagementprocess• Understandtheexitprocess

UserCentricComputingITorganizationsarerethinkingdesktopandmobilitystrategiesandadoptingauser-centric,ratherthanadevicecentric,pointofview.

• reducetheOPEXofsupportingnumerousdesktopdeviceswithvariousapplicationrequirements

• Rationalizesecuredataandbackupdata

• supportsmaller,lessfunctionaldevicesbutbroaderrangeofdevices

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NewMixtureoftechnologies

The future infrastructure will most likely be a combination of the different building blocks with usually one or two predominant approaches.The result will be a much more efficient, agile and cost effective infrastructure than today which can support the needs of the business.A single model will only exist in either new start up or leading edge businessesMany businesses will converge to a single model over a period of years

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EdgeDCsandflexiblefacilitiesThereasonsaremanifoldandfocusoncapacityutilizationandprocessflexibilities.

• Shiftfromproduct/servicededicatedbrickandmortarfacilitiestomoreversatilebutmultiplefacilities(EdgeDCs)inclosertoconsumptionbase

• Rampcapacityupanddowninaccordancetodemandortoutilizetheprocessenvironmentforclient-by-clientbasis

• Examples:ModularContainer,Stick-builtContainer,IsolatororControlledEnvironmentModules,andAutonomousPODs

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TrendsUnlimitedPower

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DCpowerdemandsaremoderating.• Serverslightentheirload• Powerdistributiongetsefficient• Powercosts,availabilityandalternativesgrow• Powerisdistributedtotheedgeanddevice

Norevolutionarycoolingtech,butrefinedsystems.• Blub,blub,blub...Immersion-cooledservers• Mixoftechnologies(freeandevaporativecooling)• Moreappropriatedatacenterlocations(N)• Operatingtemperaturesrise

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Keepingourcool

Essentials

OnthehorizonAlthoughproponentsofthecloudmaypredictaneventualmovetouniversalCloud,wenotethat:

• Inthenext5years,digitalsaleshavethepotentialtoaccountfor40+%ofinflowrevenue

• Needfastdevelopmentofnewfinancialmodels

• Legacysystemsisaliveandwell

• Increasingregulatory&societalpressures

• Fastgrowingresearchandanalytics

• NeedforOmni-channelexperience

• Requestsforpredictiveanalytics

• Riseofnon-traditionalplayers(fintech)

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Whattowatchoutfor• WrongorinsufficientITserviceportfolio

• UnclearroleofITinthecorevaluechain

• Notawareofvariousoperatingmode

• Lackofbusinessund

• Noagiledevelopmentprocess&cu

• Lackinsimplificationandautomation

• FuturedatacenterswillNOTbeafancifulsciencefictionromp.

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Remember• Knowthebasicsoftransformation– otherwiseyoucan’tleadthetransformation

• PlanyourtransformationacrossPeople,ProcessandTechnology– don’tthinkinsilos

• Workacrossbusinessunitsandsolutionareas• TransformITtoaservice-providerwithcustomerfocus

• TheTechnologyEcosystembecomescritical• TreattheDCasmanufacturingfacility

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Matteryourbusinesschallengesizedoesnot,howyouTransformitwill

Thankyouand