Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa

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Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa

Customized Access

content tools services+ +content tools services

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OvidSP: Customized Access

Agenda:•Customized Access options:

– News Pages– Landing Pages– Mobile Devices

•Other customization options:– Tools & Widgets

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Key facts

• Visibility• Promotion• Customization• Drive usage• Collaboration• Ovid: Strategic partnership

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Ovid / LWW

ALL DIRECTIONS

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How we can sell more and retain renewals?

ContentTools

ServicesContent + Tools + Services

The million dollar question…

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Key Facts: Requirements

• Tools• Knowledge• Services• Resources• Time

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Time Resources

& =

Money

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Objective

• We share the same objective: “Drive usage and increase the visibility and use of the Library’s resources”

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• We are Experts in Electronic Libraries implementations – we know what is working and what is successful around the world

• We share the same objective

• We are Experts in Electronic Libraries

• We have the Knowledge, the resources and the tools to help our customers provide the best access to products, analyze this access, drive usage and make their experience at the library much more comfortable and useful

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Why??

• Customer question: – What do you gain out of all this?

• Answer: – …if the Library works Ovid works, if the

library fails Ovid does as well

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News Pages

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New Page: Default configuration

• OvidSP’s News Page was meant for:—Databases and Platform News—Still the default for new accounts

Example:

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=dblist&NEWS=y&ID=maurouser&PASSWORD=asturies

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New Page: Basic configuration

• OvidSP’s News Page can be used for basic configurations:—Library’s information—Library’s contact details—Basic Platform customisation

Example:

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=londokcl&PASSWORD=libkcl22

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=georgadmin&PASSWORD=autumn

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New Page: Advance configuration

• OvidSP’s News Page Full customization:—Products JumpStarts—Branding—Widgets—Other tools

Examples:

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=rotunda199&PASSWORD=atXjWp9F

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&NEWS=y&PAGE=main&ID=stjam01&PASSWORD=01stjam

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=hga999&PASSWORD=999hga

http://ovidsp.ovid.com/ovidweb.cgi?T=JS&PAGE=main&ID=robertk&PASSWORD=robert

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Landing Pages

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Landing Pages

• Full customized Web Sites• The most advanced technology available in the

internet at our customers’ disposal• Product Specialists on Ovid and Web technology

at your service

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What is a landing page?

The options that we have with this tool are pretty much unlimited: •Links to internal or external resources, •Local catalogues or library's services access,•Widgets,•Ovid Expert Searches,•TopArticles, •Documentation and Help resources, etc...

•Full customization– Including colors, font, logos, etc...

•Configuring and offering Ovid as the “main entrance” to the whole Library •Positioning Ovid in a prominent position with regards access, promotion, branding, etc... •Showing Ovid as an strategic partner.

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Examples:

http://demo.ovid.com/demo/nhswales/ http://demo.ovid.com/demo/nhswales/accessqr.html http://demo.ovid.com/demo/teldan/ http://demo.ovid.com/demo/hsemidwest/ http://demo.ovid.com/demo/france1/bordet1/http://demo.ovid.com/custom/netcare/http://demo.ovid.com/demo/italy/Messina5/

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General pages:

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Subjects-specific:

Examples:

•Nursing and Allied Health:http://access.ovid.com/demo/lhl/nursing.html   •Orthopaedics: http://access.ovid.com/demo/lhl/orthopaedics.html   •Cardiovascular Medicine: http://access.ovid.com/demo/lhl/cardiovascularmedicine.html   •Anesthesiology: http://access.ovid.com/demo/lhl/anesthesiology.html   •Neurology & Neurosurgery: http://access.ovid.com/demo/lhl/neurology.html   •Emergency Medicine: http://access.ovid.com/demo/lhl/emergencymedcicine.html   •Burns and Plastic Surgery: http://access.ovid.com/demo/lhl/burnsandplasticsurgery.html   •Sports Medicine: http://access.ovid.com/demo/lhl/sportsmedicine.html•Pharmacology: http://demo.ovid.com/demo/uman/pharmacy/

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 Collections access points:

Examples:

•Sports Medicine Orthopaedics Collection: http://access.ovid.com/demo/lp/smoc11/•Doodys Essential Collection:http://access.ovid.com/demo/doodys/doodys_2012.html•APA products: http://access.ovid.com/custom/cuhk/apa.htm•Hospital in a box: http://access.ovid.com/demo/hosp_box/•Amirsys e-books: http://access.ovid.com/trial/amirsys/books/

http://access.ovid.com/trial/asz/•Society Published Journals Collection: http://demo.ovid.com/demo/coventry/society.html •Pediatric Book Collection:http://demo.ovid.com/demo/ovidsptools/collections/index.html •LWW High Impact:http://demo.ovid.com/demo/LHL/lwwhighcollection.html

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Products specific:

Examples: •JBI:http://access.ovid.com/demo/jbi/lp/jbi_wheel.htmhttp://demo.ovid.com/demo/nhsscotland/jbi.htm•Primalhttp://access.ovid.com/demo/lp/primal/primal_ra_3d.htm•OvidMD:http://access.ovid.com/trial/ovidmd/omd_trial.htm•OvidMD + EBMR:http://access.ovid.com/trial/uhk999/omd_ebmr_trial.htm•Medline:

http://access.ovid.com/trial/cityum999/medline/default.htm•CAB Abstracts:http://access.ovid.com/demo/cta/

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Trials

Examples:

•EBMR: http://demo.ovid.com/demo/ribera/ebmr.html

•Journal Collection:http://demo.ovid.com/demo/mauro/trialcollection.html

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Mobile devices

Examples:

http://demo.ovid.com/demo/nhswales/ipad/http://demo.ovid.com/demo/madrid/ipad/

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Other customization options:

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OvidSP Customization and Configuration form

• Customise your OvidSP account• Encourage users to customise their own

accounts, tools and functionalities• Contact your Suypport Rep for detailed

information

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Customized access to specific tools within OvidSP

—Promote unique outstanding tools on OvidSP—Position ourselves over our competition

— Expert Searches:http://www.ovid.com/site/resources/expert_search/healthexp.html

— Scientific Production tool— Institutional Geographic Filterhttp://demo.ovid.com/demo/nhswales/ovidproduction.html

— Image searching customized toolhttp://access.ovid.com/demo/nhswales/searchimages.html

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Expert Searches

• Encourage exchange of information and cooperation between users.

• Make available to all users the most advanced, complex and sophisticated searches in order to retrieve precise results.

• Take the most out of Ovid content.• Save time.• Increase the value of your subscriptions.

avandia

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Scientific Production/Institutional, Geographic Filter

Skin cancer

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Image searching tool

Hip pin

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Search Widgets

• Add an OvidSP Search Bar to your Library pages or intranet

• Customised direct access to OvidSP• Free, easy and quick implementation

How to diagnose posttraumatic stress in children

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Other Customized Pages

• Documentation and Help Resourceshttp://demo.ovid.com/demo/nhswales/help.htmlhttp://demo.ovid.com/demo/madrid/guias.html

• Surveys and feedback formshttp://demo.ovid.com/demo/hse_ireland/evaluation_form.html

• Ask the Libraryhttp://demo.ovid.com/demo/hseireland/request/request.htmlhttp://160.109.108.100/demo/denia/formulario.html

• Catalogues and OPACshttp://demo.ovid.com/demo/hseireland/getlhm.cgi?1069-6563

• Citation or articles finder (LinkSolver)http://demo.ovid.com/demo/nhswales/citation.html

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Summary

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Get the most out of your

subscriptions. Make sure all products are visible

and fully accessible. Provide direct easy access to

content and tools Promote internal Library tools and

Service. Adapt to all your users’ needs,

comfort and peculiarities. Use the most advanced Technology

in the market. Don’t waste time and don’t waste

money…

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Ovid Support &Training

Center

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Help and encourage our customers to get the most out of Ovid Services and Solutions– What we offer:

• Full Integrated Customer Service Support• Advanced Implementation team• Focused and driven by Customer Satisfaction

– Services:• Support • Implementation• Data Analysis• Consultancy tasks

Full Integrated Customer Support

73 Customer Support

20 Total Customer Service25 Total Technical Services9 Training Managers

13 Sales Engineers

3 Online Journal 2 Integration Support Services1 Technical Writer

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More Information…

http://resourcenter.ovidsp.com

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support@ovid.com

Questions?Thanks!Mauro Castillo Associate Director, Customer Support Europe, Middle East, & Africa mauro.castillo@wolterskluwer.comsupport@ovid.com