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Managing the
Human Dimensions of Change
Knowing Me- Knowing You
AHAA!
• Understand the impact of personal styles and
values
• Allow participants to reflect on their own
styles/values
• Discover what motivates colleagues
• Inform you of what makes them tick
This session
Aim of session
Aim of session
To enable team members to explore their own personal styles and values at work and determine how to identify strengths
and gaps within their own teams
Use personal styles to know yourself and others
Use personal styles to know yourself and others
• know yourself– how you may be seen– how your style may cause tension for others– use your strengths– remember to avoid traps your style may cause
• know others– how can you make others more comfortable– observe & learn how others respond to you
Adapted from Merrill D.W., Reid R.H. (1983) Personal Styles and Effective Performance: Make your Style Work for you
Personal styles• There is no one right styleThere is no one right style
• Although there is a tendency for us to develop a Although there is a tendency for us to develop a predominant style it is contextual and situational predominant style it is contextual and situational
• Be aware of your own style and that of othersBe aware of your own style and that of others
• Key to maximum engagement is understanding and Key to maximum engagement is understanding and matching wavelengths - ‘package your message’matching wavelengths - ‘package your message’
Personal Styles- Exercise
Check the word or phrase in each set that is most like you1. Be honest with yourself...not how you would like to be2. Focus on how you are in the work environment3. You have to pick one of the four in each set
1.__Competitive
2.__Joyful
3.__Considerate
4.__Harmonious
1.__Tries new ideas
2.__Optimistic
3.__Wants to please
4.__Respectful
1.__Will power
2.__Open-minded
3.__Cheerful
4.__Obliging
1.__Daring
2.__Expressive
3.__Satisfied
4.__Diplomatic
1.__Self-reliant
2.__Fun-loving
3.__Patient
4.__Soft-spoken
1.__Powerful
2.__Good mixer
3.__Easy on others
4.__Organised
1.__Restless
2.__Popular
3.__Neighbourly
4.__Abides by rules
1.__Unconquerable
2.__Playful
3.__Obedient
4.__Fussy
1.__Bold
2.__Charming
3.__Loyal
4.__Easily led
1.__Outspoken
2.__Companionable
3.__Restrained
4.__Accurate
1.__Brave
2.__Inspiring
3.__Submissive
4.__Timid
1.__Nervy
2.__Jovial
3.__Even-tempered
4.__Precise
Personal Profile
1.__Stubborn
2.__Attractive
3.__Sweet
4.__Avoid
1.__Decisive
2.__Talkative
3.__Controlled
4.__Conventional
1.__Positive
2.__Trusting
3.__Contented
4.__Peaceful
1.__Takes risks
2.__Warm
3.__Willing to help
4.__Not extreme
1.__Argumentative
2.__Light-hearted
3.__Nonchalant
4.__Adaptable
1.__Original
2.__Persuasive
3.__Gentle
4.__Humble
1.__Determined
2.__Convincing
3.__Good-natured
4.__Cautious
1.__Persistent
2.__Lively
3.__Generous
4.__Well-disciplined
1.__Forceful
2.__Admirable
3.__Kind
4.__Non-resisting
1.__Assertive
2.__Confident
3.__Sympathetic
4.__Tolerant
1.__Aggressive
2.__Life-of-the-party
3.__Easily fooled
4.__Uncertain
1.__Eager
2.__High-spirited
3.__Willing
4.__Agreeable
Personal Profile, continuedCheck the word or phrase in each set that is most like you1. Be honest with yourself...not how you would like to be2. Focus on how you are in the work environment3. You have to pick one of the four in each set
Which is your predominant style?
4 Analytical 1 Driver
3 Amiable 2 Expressive
Tally Box
TOTAL (equals 24)
How 1. Count the number of “ones” that you marked. Write that number in the Tally Box marked 1. Do the same with the numbers two, three, and four.
2. On the first scale, draw a line through the number on the bar graph that corresponds with your total number of “ones”. This is the end line for your bar graph.
3. Beginning at the left end, shade in the space on the bar up to your end line on the first bar graph.
4. Do the same for the second, third, and fourth graphs.
5. The longest bar is your predominant style. The second longest bar is your backup style.
Scoring your Personal Profile
1 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
2 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
3 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
4 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
Analytical • formal • measured + systematic• seek accuracy / precision• dislike unpredictability and
surprises
Amiable• conforming• less rushed + easy going • seek appreciation• dislike insensitivity &
impatience
Not everyone has 100% of one style
Personal stylesDriver
• business like• fast + decisive• seek control• dislike inefficiency and
indecision
Expressive• flamboyant• fast + spontaneous• seek recognition• dislike routine and boredom
Personal styles at workAnalytical
• ‘do it right or not at all!’• technical specialist• wants to know how• likes to plan
AmiableAmiable• ‘we’re great!’• relationship specialist• wants to know why and
who• likes co-operation and
loyalty
Driver• ‘just do it!’• command specialist• wants to know what and
when• likes to take charge
Expressive• ‘lets all do it!’• social specialist• wants to know who• likes energy and optimism
Tell
Facts
Feelings
DRIVER EXPRESSIVE AMIABLE ANALYTICAL
action oriented
decisive
a problem solver
direct
assertive
demanding
a risk taker
forceful
adventuresome
competitive
self-reliant
independent
determined
an agitator
results oriented
verbal
motivating
enthusiastic
gregarious
convincing
emotional
impulsive
generous
influential
charming
confident
inspiring
dramatic
optimistic
animated
patient
loyal
sympathetic
a team person
relaxed
mature
organized
questioning
supportive
stable
considerate
empathetic
persevering
trusting
congenial
diplomatic
accurate
conscientious
a fact finder
systematic
logical
conventional
analytical
sensitive
controlled
orderly
precise
disciplined
deliberate
cautious
Style Descriptive
What are your fears about change? Consider how you behave under stress -
Analytical Driver
Amiable Expressive
Fears about change
Analytical•not enough information•making a wrong decision•being forced to decide
Driver•loss of control•failure•lack of purpose
Amiable•damaged relationships•confrontations•not being recognised for efforts
Expressive•being ignored•being asked for detail•being linked with failure
Under stress
Analytical
•will withdraw
Driver
•will become autocratic
Amiable
•will submit
Expressive
•will become offensiveor sarcastic
Under stress
Analytical
•will withdraw
Driver
•will become autocratic
Amiable
•will submit
Expressive
•will become offensiveor sarcastic
How to work better with other stylesAnalytical
ExpressiveAmiable
Driver•Tell How first•List pros and cons•Be accurate, logical•Provide evidence•Give them time•Provide deadlines•Don’t rush or surprise
•Tell What first•Keep fast paced•Don’t waste time•Be businesslike•Give some freedom•Talk results•Find shortcuts
•Tell Why first•Ask vs. tell them•Draw out their opinions•Explore personal life•Define expectations•Strive for harmony•Avoid deciding everything for them
•Tell Who first•Keep fast paced•Be enthusiastic, allow for fun•Support creativity, intuition•Talk about people and goals•Handle the details for them•Value feelings and opinions•Be flexible
Think about you, your team and the people you work with
Team• Our team strength is……? • Where are the gaps…..?• What does this indicate..?• What should you do...?
Discuss with your colleagues
Summary
• Personal Styles, the key to understanding others• There is no right style• Each approach can be used by each and every individual• Understand the differences in working with existing and
new improvement teams• Fit wavelengths• Consider the interests and behaviours of the receiver• See the person, not the name badge or title•
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