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CANDIDATE INFORMATION PACK
MANAGER, CORPORATE, BUSINESS AND FINANCE NORFOLK ISLAND HEALTH AND RESIDENTIAL AGED CARE SERVICES
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 2
TABLE OF CONTENTS
Executive Summary 3
Norfolk Island Health & Residential Aged Care Services 5
Manager, Corporate, Business and Finance 10
Employment Terms & Conditions 13
How to Apply 14
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 3
EXECUTIVE SUMMARY
• Experienced Manager, Corporate, Business and Finance
• Leading reform and working with key stakeholders including Commonwealth Departments
• Experienced Transformational Leader
• Corporate Governance, Human Resources and Financial Functions
• Resilient business executive with technical ICT expertise
• Capable of rolling up your sleeves
This is no ordinary role, in no ordinary location. Norfolk Island Health and Residential Aged Care Services
(NIHRACS) is seeking an experienced Manager, Corporate, Business and Finance to lead reform and assist NIHRACS
to achieve its long-term health service objectives. NIHRACS in consultation with the Commonwealth
Department of Infrastructure, Transport, Regional Development and Communication (DITRDC) as the health
service funder, are seeking applications from highly experienced and qualified corporate service leaders
capable of leading transformational change across NIHRACS corporate service functions. You will form part of
an executive team, responsible for the delivery of safe, quality and patient centred healthcare. As the Manager,
Corporate, Business and Financeyou will be responsible for the oversight and direction of all NIHRACS corporate
functions. This includes but is not limited to:
• Strategic and business planning
• Financial management and reporting
• Statutory reporting
• Commercial business operations
• Contract-sub-contract management
• Procurement
• Information Technology
• Risk Management
• Staff development and upskilling and
• Stakeholder relations
In addition to these responsibilities you will be required to lead reform by:
• Assessing and implementing a contemporary Financial Information System – to meet the commercial
and reporting needs of NIHRACS.
• Addressing the recommendations arising from the Australian National Auditing Office (ANAO)
Performance and Financial Statement Audits.
• Deliver a robust framework of regular performance reporting compliant with the NIHRACS, DITRD
and the ANAO requirements.
• Ensuring that NIHRACS operates within its prescribed budget and expends its funds in accordance with
Commonwealth recognised best practice accounting standards.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 4
• Developing performance plans and frameworks to measure success and facilitate an ongoing positive
performance driven culture.
To succeed in this role, you must be capable of forging strong strategic partnerships with key stakeholders
within NIHRACS Senior Management and Business Team, Commonwealth and State agencies who fund the
health service or provide capacity building support to lead important reform in areas of corporate governance,
human resources and financial functions.
Norfolk Island lies in the South Pacific Ocean, 1500 kilometres from the eastern Australian coast. It is about
two hours flying time from Brisbane and two and a half hours from Sydney, the nearest major cities.
Norfolk Island is a quiet paradise, often overlooked yet unforgettable once found. The breathtaking scenery,
unique culture and history dating back to the 18th century will provide you with plenty to do in your downtime.
Located roughly halfway between Australia and New Zealand you will need to approach this opportunity with
eyes wide open and know you will be immersing yourself in a community and culture that is friendly, resilient
and self-reliant.
A place where waving to everyone you pass is mandatory, where cows have right of way, and everyone knows
everyone else. It is the only place in the world where the telephone book lists people under their nicknames,
such as Drill, Bing, Diddles and Spud. No wonder the locals reckon it is "Da Bass Side Orn Earth" (the best place
on Earth).
If you have the qualifications, skills and resilience to take on this challenge, we look forward to receiving your
applications. NIHRACS is offering a 12-month contract with the option for 1+1 year renewal at NIHRACS
discretion.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 5
NORFOLK ISLAND HEALTH AND RESIDENTIAL AGED CARE SERVICES
A holistic integrated Multi-Purpose Service (MPS) delivering safe, quality and person-centred healthcare to our community.
Norfolk Island Health and Residential Aged Care Services (NIHRACS) as it stands today was established in July
2016. The (NIHRACS) organisation became administrators for the hospital site on Norfolk Island that has
operated since the 1940’s.
The Norfolk Island Health and Residential Aged Care Service (NIHRACS) is a multi-purpose service providing
acute care including emergency services, residential aged care, and primary and community health care
services. Norfolk Island service delivery and funding arrangements From July 2016, Norfolk Island has been
integrated with mainland taxation and social security benefits. Like other Australians, Norfolk Islanders now
have access to the Medicare and the Pharmaceutical Benefit Schemes and Hospital services (on and off-island).
The history of Norfolk Island has seen a number of hospital sites and is a central part of the community and
history on the island. The first civil Hospital at Kingston was built in 1829 and was raised on old foundations
from the First Settlement. Other known Hospital sites included overtime:
• Military Hospital on Quality Row – now the Administration Building
• Number 6 Quality Row – established by Dr L.S. Duke in the 1920’s
• Miss Martha Taylor’s guesthouse in Grassy Road – used as the New Zealand Army Hospital during WWII
• Bishops Court – established by the Melanesian Mission and used until 1949
• Torrie Glen for a short time after Bishops Court 1949.
The Norfolk Island community has shown great support to
the Health Service over many years and generous
donations have provided the Mawson Units,
Physiotherapy Unit, Dental Unit, Emily Channer District
Nursing Service and St John Ambulance.
Norfolk Island is similar in size to a lot of small rural and
remote towns in Australia and has a population of
approximately 1800. Medical facilities are also similar to
those available in such towns. A Multipurpose Service,
including a General Practice Clinic, Outpatients,
Emergency Service, Acute Beds and Residential Aged Care
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 6
The Norfolk Island health facility has six inpatient adult beds and two emergency bays. NIHRACS’ facilities
include Pathology and Medical Imaging services, however some tests have to be sent to mainland Australia
for processing. There is no operating theatre. Emergency surgical patients and seriously ill patients are
evacuated to mainland Australia.
Norfolk Island Health and Residential Aged Care Services are holistic, person centred and provide many
community support groups and wellbeing activities. Weekly community newsletters keep the community
informed and activities include events such as Salsa dancing with healthy cooking classes and gardening
activities. Other Health programs include: A Staying Healthy, Living Well Program which has a mentoring
program, plus NI Active Kids Program. The Island also presents a Health and Wellbeing Expo every year.
Images clockwise: Health & Wellbeing Expo, Staying Healthy Living Well Program, Salsa Dancing & Raised Garden Beds for Seniors.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 7
Health Services Plan & Review
KPMG conducted a review of the Health Services Plan for Norfolk Island initially in 2015 and followed with an
update in 2019. This was commissioned by the Department of Infrastructure, Transport Cities and Regional
Development.
The current 2019 plan put a business case forward for a new multipurpose health facility on the island. The
main priorities for the strategy include effective, safe, people centred, timely, integrated and efficient service.
The key considerations for the review, included a comparison of the health service with similar remote
communities under the Australasian Health Facility Guidelines. Plus, a focus on the following considerations.
• The distance from Norfolk Island to other major referral hospitals on the mainland. A medical
evacuation to Australia can take up to 16 hours before a plane can arrive to transport a patient back
to the mainland.
• The community expectations of Health Services delivered on Norfolk Island.
• The cultural and social implications for community members who have to access services on the
mainland.
• The uniqueness of Norfolk Island as an external Australian Territory which has only recently become
administered by Australia (since 2016) and as such not previously required Health Services on Norfolk
Island to be independently assessed by an external agency. Up until 2015, Norfolk Island operated as
a substantially self-governing Territory under the Norfolk Island Act 1979. The legislation represented
a mix of Commonwealth laws and those passed by elected legislative Assembly.
Please see link to the review: Norfolk Island Health Service Plan, May 2020, KPMG
Norfolk Island Demographics & Lifestyle Population size Census data shows the Norfolk Island population as 1,748. The age distribution of Norfolk
Island’s population is older on average than the combined population of the rest of Australia. Conversely, the
proportion of the Norfolk population in the 20 to 35 years age groups is well below that of the rest of Australia.
Norfolk Island Central School provides kindergarten to Year 12 classes. It is the only school on Norfolk Island.
There were 287 enrolments in 2018 and employs approximately 25 full-time equivalent teaching staff plus
nine ancillary and support staff.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 8
The Image above represents distance from Australia and New Zealand with general flight times and pictorial representation of island
locations.
Norfolk Island lies 800 km SSE of Noumea, 1500 km east of Brisbane, 1600 km North West of Sydney and 1120
km NW of Auckland, New Zealand. The population can grow in times of peak tourism to over 2000. The climate
is sub-tropical. A paradise island that is 3455 hectares in area and 5 x 8 km in size.
Norfolk Island History Artefacts on Norfolk Island have been carbon dated to a period between 800 and 1400 AD. The location of the
islands were a great point to stop over for Polynesian explorers. Remains of houses, outdoor ovens and a
marae were excavated in the dunes behind Emily Bay, the lagoon on the island’s south west corner.
The British discovery of Norfolk Island occurred in 1744 by Capt. James Cook. He described it as paradise. It
was originally used as a penal colony. Norfolk Island is one of Australia’s oldest Territories and included on the
World Heritage List as part of the Australian Convict sites. Following this period, the island was abandoned for
a few years and then resettled by the Pitcairn descendants of the Bounty mutineers. Approximately one third
of the present population has descended from the 194 Pitcairners and their Tahitian wives who arrived on 8
June 1856.
Whaling was a vital source of income for the Islanders from 1856 onward, in many ways underpinning their
economic survival. Several commercial crops flourished at different times, including bananas, passionfruit,
beans and kentia seeds.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 9
Norfolk’s way of life was permanently changed in 1942 when the allied airstrip was constructed to refuel
aircraft during the Pacific campaign of World War II. After the war, the airstrip was converted into a
commercial airport which ushered in the new industry of tourism.
While many Islanders are still engaged in traditional agriculture and fishing jobs, the major source of
employment is tourism. Retail, tours, attractions, charters, entertainment festivals, sporting carnivals,
accommodation properties and eateries are all focused on the visitors who come to Norfolk Island in their
thousands each year.
Norfolk Island is a well-known holiday location and the perfect escape from a demanding world. The delightful
switch to "Norfolk Time” is a popular saying that represents the slower pace in holiday mode and relaxing
nature of the culture. Tourists can experience a cruisy cafe lunch with well-known great food or many outdoor
activities such as snorkelling in Emily Bay lagoon, fishing, playing golf and generally exploring the island its
National Parks and reserves.
Norfolk Islanders speak both English and a creole language known as Norfuk, a blend of eighteenth-century
English and Tahitian. The Norfuk language is decreasing in popularity as more tourists come to the island and
more young people leave for work and study reasons. However, efforts are being made to keep it alive via
dictionaries and the renaming of some tourist attractions to their Norfuk equivalents. In 2004 an act of the
Norfolk Island Assembly made it a co-official language of the island.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 10
MANAGER, CORPORATE, BUSINESS AND FINANCE POSITION PURPOSE
To lead the Corporate Services Team and oversee the implementation of key corporate governance reforms
within NIHRACS.
Reporting to the Manager, NIHRACS, the Manager, Corporate, Business and Finance is a member of the
NIHRACS Senior Management Team (SMT) and is responsible for leading the corporate services team to
achieve reforms in the areas of corporate governance, human resources and financial functions. The work of
the Manager, Corporate, Business and Finance will contribute to the delivery of safe, quality and patient
centred healthcare to the Norfolk Island community.
KEY DUTIES AND RESPONSIBILITIES
The Manager, Corporate, Business and Finance will be required to:
• work collegiately with the NIHRACS SMT and the Department of Infrastructure, Transport, Regional
Development and Communications (DITRDC) to address recommendations arising from the ANAO
financial statements and performance audits;
• develop key strategic plans;
• lead organisational change management;
• develop a robust framework of performance reporting that meets the requirements of NIHRACS,
DITRDC and the ANAO;
• drive the implementation of a performance framework, including performance plans and key
performance indicators for the organisation and staff; and
• lead the corporate services team to provide financial functions, including transitioning to a
contemporary Financial Management Information System (FMIS)
• ensure NIHRACS operates within a prescribed budget and expends funds in accordance with
recognised Commonwealth best practice accounting standards.
As a member of the NIHRACS SMT, the Manager, Corporate, Business and Finance is expected to be collegiate
and collaborate with other members to achieve the shared common goal of managing and leading NIHRACS
to achieve the strategic aims, manage risk and provide operational and financial surety.
View the required skills, experience and knowledge in the Position Description.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 11
SELECTION CRITERIA
The Manager, Corporate, Business and Finance will demonstrate skill and knowledge in the following
criteria:
1. Significant experience at a senior management level including staff and budget responsibilities
2. Demonstrated ability to contribute to the corporate leadership of the organisation and work
collaboratively with the executive team
3. Demonstrated leadership and achievement in managing and motivating staff teams
4. Excellent proven financial analysis skills
5. Strong record in stakeholder engagement and relationship management
6. A strong and proven track record of achievement in a similar leadership role
7. A knowledge of modern information technology platforms and management requirements
8. Excellent people management and communication skills
Desirable
• Experience working in a health-related field
QUALIFICATIONS
The incumbent must have a:
• Tertiary qualification (to Masters level) in a financial or business related discipline is essential
• Obtain and maintain a clear National Police check clearance.
CHALLENGES
This role presents a great many challenges as well as opportunities. To succeed in this role, you must be
resilient in nature and a problem solver. Norfolk Island is remote, and as such you will be relied upon to roll
up your sleeves and do what needs to be done in to provide safe, patient centred health care to the Norfolk
Island Community. You will be an integral member of the Senior Management Team, capable of building and
forging key relationships to facilitate long term change and improvements in the Corporate Services
directorate.
REPORTING & KEY RELATIONSHIPS
The Manager, Corporate, Business and Finance reports directly to the NIHRACS Manager.
Reporting into the Manager, Corporate, Business and Finance are the Corporate Services Team that consist if
administration, finance, and hotel services staff.
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 12
KEY DATA
Staffing 10 Direct Staff
Annual Budget $13.5 million
Service Location Burnt Pine, Norfolk Island
Useful Links Role Description
Norfolk Island Health and Residential Aged Care Services
Organisation Chart
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 13
EMPLOYMENT TERMS & CONDITIONS
REMUNERATION $150,000 plus allowances, negotiable
CLASSIFICATION N/A
PRE-EMPLOYMENT PROBITY CHECKS
Information on a person’s suitability for appointment is obtained for all appointments. Potential appointees
will be asked whether there are any reasons why they should not be appointed such as: Information on a
person’s criminal history and other associated probity checks will be sought from those candidates whose
application has progressed to shortlisting for interview.
Applicants unsure about the definition of disclosable criminal convictions or status of any criminal conviction
may wish to seek legal advice in responding to the probity check questions. (A ‘disclosable’ conviction is one
that is recorded by the court and has not been rehabilitated or spent under the Criminal Law (Rehabilitation
of Offenders) Act 1986 and, in the case of Commonwealth convictions, the Crimes Act 1914 (Commonwealth),
and does not breach the confidentiality provisions of the Youth Justice Act 1992.)
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 14
HOW TO APPLY
The closing date for applications is Friday 21 August 2020
The reference number to include in your application is H20_3454
For a confidential discussion, please contact Principal Consultant, Lynette Boerth
M: +61 (0)431 293 861
E: lboerth@hardygroupintl.com
Please submit application documentation to Executive Search Coordinator, Jane Mather
T: +61 (02)9900 0113
E: jmather@hardygroupintl.com
It Is standard practice for HardyGroup to acknowledge receipt of your application no later than the next
business day. We request that if you do not receive the acknowledgement, you contact the search coordinator
listed above as soon as possible after the 24-hour business period and arrange to resend your application if
necessary.
Your application must include:
1. Completed HG Application Form
2. Cover letter addressed to the Principal Consultant;
3. A written response addressing the key selection criteria, found on page 11; and
4. An up to date copy of your Curriculum Vitae
CANDIDATE INFORMATION PACK Manager, Corporate, Business and Finance
HardyGroup | IN CONFIDENCE 15
REFEREES
You will need to provide details of three (3) professional referees. To do so, complete the relevant fields in
the Candidate Profile. You should carefully consider who you select to approach to provide reference advice.
Your current manager must be included. It is customary for referee reports to be requested after interview
and if you are the preferred candidate, your permission will be requested prior to contacting your referees.
PERSONAL INFORMATION
HG complies with the Privacy Act 1988 (Cth), all applications are treated by HG in strict confidence, however
in submitting an application you are extending permission to share your application with the Selection Panel.
Personal Information will be used to assess your suitability for appointment to this Positions Health Services.
As part of the selection process, personal information will be dealt with in accordance with HG’s Privacy Policy
and the Information Privacy Act 2009.
NIHRACS position description
1
POSITION TITLE: Manager, Corporate, Business and Finance
LOCATION: Norfolk Island
REPORTS TO: Manager, NIHRACS
HOURS OF WORK: Full Time, 38 Hours per Week (with reasonable
overtime)
PERIOD OF ENGAGEMENT: 30 June 2021 with the option to extend
GRADE: NIHRACS Employment Agreement
1.0 PRIMARY OBJECTIVE
To lead the Corporate Services Team and oversee the implementation of key corporate
governance reforms within NIHRACS.
Reporting to the Manager, NIHRACS, the Corporate Services Director is a member of the
NIHRACS Senior Management Team (SMT) and is responsible for leading the corporate
services team to achieve reforms in the areas of corporate governance, human resources
and financial functions. The work of the Corporate Services Director will contribute to the
delivery of safe, quality and patient centred healthcare to the Norfolk Island community.
The Corporate Services Director will be required to:
• work collegiately with the NIHRACS SMT and the Department of Infrastructure,
Transport, Regional Development and Communications (DITCRD) to address
recommendations arising from the ANAO financial statements and performance audits;
• work with the corporate services team to develop key strategic plans;
• lead organisational change management;
• drive the implementation of a performance framework, including performance plans and
key performance indicators for the organisation and staff; and
• lead the corporate services team to provide financial functions, including transitioning to a
contemporary Financial Management Information System (FIMS).
As a member of the NIHRACS SMT, the Corporate Services Director is expected to be collegiate and collaborate with other members to achieve the shared common goal of managing and leading NIHRACS to achieve the strategic aims, manage risk and provide operational and financial surety.
This means that whilst retaining primary responsibility for their divisional area, the Corporate Services Director will involve other team members in decision making particularly where there is cross functional impact or when the decision is of organisational wide interest. They will recognise the experience and particular skills of other team members and to seek leverage these so as to achieve the best outcome. They will respectfully put forward an informed and robust argument, but will support team decisions through actions and communication.
2.0 ORGANISATIONAL ENVIRONMENT
The Norfolk Island Health and Residential Aged Care Service (NIHRACS) is a holistic
integrated Multi-Purpose Service (MPS) that delivers safe, quality and patient centred
NIHRACS position description
2
healthcare to the Norfolk Island community. NIHRACS is the sole health care provider for the
remote Norfolk Island community.
In light of the complex and unique nature of NIHRACS, the transition to a modern health
service in line with Australian standards has and will continue to be an ongoing process.
The environment in which the position holder will operate is diverse and dynamic and
requires a professional that is flexible and adaptable.
3.0 DUTIES AND RESPONSIBILITIES
3.1 Strategic and business planning
3.1.1 Lead the development and implementation of organisation wide strategic and
annual business plans, (with an emphasis on developing strategic plans including
workforce planning, and communications and engagement plan, enhancing
financial processes and reporting, contract management, procurement,
information technology, risk management strategies and business development
opportunities).
3.1.2 Manage and administer the Corporate Services team to lead and drive business
planning, quality delivery, efficiencies, and financial viability.
3.1.3 Develop strategic advice, in consultation with the Manager and Executive team,
with reference to the organisation’s key functions and sustainability.
3.1.4 Lead organisation wide projects and ensure that key strategic goals and
milestones are achieved.
3.1.5 Identify and work with the Manager and NIHRACS SMT to implement business
opportunities and growth strategies.
3.1.6 Coordinate and lead the development of reports to the Executive team and
provide leadership on organisational performance against the strategic plan and
ongoing service performance.
3.1.7 Monitor and drive the development of policies and procedures for use at site level
to create efficiencies and support business initiatives.
3.1.8 Manage strategic projects, as directed by the Manager.
3.1.9 Implement a working with children check process.
3.2 Financial Management and Reporting
3.2.1 Oversee and manage the annual budget cycle and budget preparation.
3.2.2 Ensure the adequacy and soundness of the organisations financial structure
and processes to ensure the efficient delivery of financial functions.
3.2.3 Monitor the performance of the organisation and report major variance in the
monthly management financial report and oversee the preparation of the monthly
management (including site specific) financial report.
3.2.4 Review financial performance of all areas of the business and projects with the
executive on a monthly basis.
3.2.5 Support and contribute to the development and understanding of the site based
Administration Support Officers.
NIHRACS position description
3
3.2.6 Assist in the enhancement of new finance and IT systems and tools, including
input into design, testing and commissioning of reporting functions, to create
cost efficiencies and value for investment.
3.3 Statutory Reporting
3.3.1 Ensure the reporting practices within NIHRACS complies with all legislated
corporate governance policies and practices.
3.3.2 Ensure the statutory financial statements comply with applicable accounting
standards.
3.3.3 Ensure all requirements of the quarterly Business Activity Statement are met;
including reporting of all taxation obligations.
3.4 Commercial
3.4.1 Oversight of financial analysis and provision of advice to inform business cases
and immediate and future commercial strategies.
3.4.2 Provision of accurate information to the Manager and Executive team to support
informed commercial decisions and achievement of targeted outcomes.
3.4.3 Coordinate responses to (or instigate as required) Health Service
Changes/Notices.
3.4.4 Support bid development processes to ensure due commercial consideration is
demonstrated prior to agreements being reached.
3.4.5 Ensure the efficient utilisation of existing resources and preferred suppliers.
3.4.6 Oversee the commercial arrangements and management of the vehicle fleet.
3.4.7 Oversee the commercial arrangements and management of the insurance
requirements.
3.5 Contract and Sub-contract Management
3.5.1 Manage commercial and financial stakeholder engagement.
3.5.2 Provide oversight of contract compliance and sub-contracting management, to
ensure all commercial and financial contractual obligations are met and
delivered.
3.5.3 Monitor the finance team to ensure timely and accurate preparation of monthly
reports and prepare any ad-hoc reports as required.
3.6 Procurement
3.6.1 Supervise and monitor the approval process for purchase orders and the maintenance of a register of purchase requisitions across all sites.
3.6.2 Source, negotiate and prepare preferred supplier agreements for Vendors that
meet with contractual requirements and business needs.
3.6.3 Ensure that documented purchasing procedures and relationships are in place
that maximise the ability for Corporate Services to provide efficient and cost
effective supplies and services to the organisation.
3.7 Information Technology
NIHRACS position description
4
3.7.1 Manage the IT services and assets of the organisation including management
of the IT service agreement with IT service providers.
3.7.2 Support the development of a suite of business management reports and
information which contribute to improving effectiveness and efficiency, and
demonstrates innovative practices.
3.7.3 Guide the development of organisational capacity to provide information to a
range of stakeholders through a variety of platforms.
3.8 Risk Management
3.8.1 Actively manage risks by systematically identifying, analysing, evaluating and treating risks that may impact on the business and project objectives.
3.8.2 Ensure the effective and efficient management of complaints, incident reporting
(including medico-legal), and drugs and poison licencing requirements to meet
contract compliance obligations.
3.8.3 Oversight and delivery of compliance and reporting obligations to the client.
3.8.4 Promptly communicate risks identified and monitor, review and consult with the
Manager and NIHRACS SMT.
3.8.5 Responsible for the development and maintenance and monitoring of the risk
management policies and procedures for the organisation
3.8.6 Ensure the maintenance of full insurance of the organisation’s activities.
3.9 Staff Development
3.9.1 Develop and encourage effective communication with and between staff.
3.9.2 Facilitate staff meetings and be available for consultation with staff.
3.9.3 Identify and respond to the educational and development requirements within
NIHRACS.
3.9.4 Conduct annual performance appraisals of staff in accordance with workforce
policies.
3.9.5 Attend relevant training, seminars and workshops.
4.0 Client Relations
4.1 Develop and maintain a strong and professional relationship with clients.
5.0 KEY SELECTION CRITERIA
• Significant experience at a senior management level including staff and budget
responsibilities
• Demonstrated ability to contribute to the corporate leadership of the organisation and work collaboratively with the executive team
• Demonstrated leadership and achievement in managing and motivating staff teams
• Excellent proven financial analysis skills
• Strong record in stakeholder engagement and relationship management
• A strong and proven track record of achievement in a similar leadership role
NIHRACS position description
5
• A knowledge of modern information technology platforms and management
requirements
• Excellent people management and communication skills
Essential
• Tertiary qualification (to Masters level) in a financial or business related discipline is
essential
• Obtain and maintain a clear National Police check clearance.
Desirable
• Experience working in a health related field
Allowances:
This role may attract a living away from home allowance, accommodation, motor vehicle, and
return airfares between Norfolk Island and mainland Australia.
Superannuation will be paid at the rate of 9.5 per cent of the Manager, Corporate, Business
and Finance’s salary.
NIHRACS position description
6
KEY PERFORMANCE INDICATORS
The performance of the Corporate Services Director will be assessed against the following
criteria:
Key deliverables
• complete NIHRACS transition to contemporary FIMS over a 12 month period;
• NIHRACS achieves accreditation under National Safety and Quality Health Care
Service Standards – 12-24 months;
• implementation of key corporate governance reforms from NIHRACS Governance
Arrangements Report (Paxton Partners) – 12 months;
Strategic and business planning
• short, medium and long term strategic and business planning is developed and
accepted by the Executive Management Team;
• preparation of annual corporate/business plan that outlines the purpose and
alignment to organisational goals;
• preparation of an annual report;
• development of a health service/ clinical service plan;
• a strategy to implement and transition to a contemporary FMIS;
Workforce management and culture
• developing an overarching human resource strategy that includes a workforce plan,
communications strategy and procedures;
• updating the NIHRACS code of conduct;
• driving and engaging with measures that support positive workplace culture;
Financial management, reporting and internal controls
• managing the corporate services team to provide general ledger / financial and
reporting systems;
• the provision of reports to the Manager;
• the development of strategic management plans and policies for assets, revenue,
procurement;
• provision of sound cash, inventory and budget management;
• overseeing internal control of financial transactions and commitments, including
segregation of duties.
Performance reporting
• develop key performance indicators and targets for NIHRACS’ reporting
requirements;
• develop a performance reporting process and structure;
• reporting is underpinned by information systems and robust data;
• compliance reporting meets external requirements;
Risk management
• risks are identified and managed appropriately;
• quality and safety governance requirements are met, including workplace safety;
• accurate and timely quality and safety reporting is provided;
NIHRACS position description
7
• plans are developed for emergency management, business continuity and disaster
recovery.
Current structure
Health Service Manager(1.0 FTE)
Manager Support Team(1.0 FTE)
Business & Clinical Support(1.0 FTE)
Project Support Officer(1.0 FTE)
Telehealth Project Coordinator(1.0 FTE)
Quality & Safety Officer(1.0 FTE)
Social Worker (1.0 FTE)
Principal Workforce Consultant (1.0 FTE)
Patient Flow Nurse (1.0 FTE)
Nurse Unit Manger (1.0 FTE)
Nurse Educator (1.0 FTE)
Safety & Quality Manager (0.4 FTE)
Registered Nurse (9.2 FTE)
Enrolled Nurse (1.0 FTE)
Assistant in Nursing (3.6 FTE)
Recreation & Lifestyle Officer (0.7 FTE)
GP Practice Manager(1.0 FTE)
GP Clinic Nurse(1.0 FTE)
Administration Officer(1.2 FTE)
Chronic Disease Nurse(0.6 FTE)
General Practitioner(3.2 FTE)
Cook(1.6 FTE)
Tray Service(0.53 FTE)
Cleaner(2.0 FTE)
Maintenance Officer(1.0 FTE)
Laundry Officer(1.3 FTE)
Business Manager(1.0 FTE)
Payroll & Debt Recovery(1.0 FTE)
Debtors & Stores(0.6 FTE)
Accounts Payable(1.0 FTE)
Exec Assistant to HSM(1.0 FTE)
Administration Officer(1.0 FTE)
IT Manager(1.0 FTE)
Medical Superintendent(0.1 FTE)
Dentist(1.0 FTE)
Dental Assistant(1.75 FTE)
Medical Scientist(1.0 FTE)
Phlebotomist(0.25 FTE)
Physiotherapist(1.0 FTE)
Therapy Assistant(0.4 FTE)
Radiographer(0.63 FTE)
Dietician(0.1 FTE)
Health & Wellbeing Officer(0.9 FTE)
Social Worker(1.0 FTE)
Psychologist(1.0 FTE)
SESLHD
NIHRACS
Pharmacist(0.4 FTE)
Potential future state
Health Service ManagerManager Support Team
(1.0 FTE)
Business & Clinical Support(1.0 FTE)
Project Support Officer(1.0 FTE)
Telehealth Project Coordinator(1.0 FTE)
Quality & Safety Officer(1.0 FTE)
Social Worker (1.0 FTE)
Principal Workforce Consultant (1.0 FTE)
Patient Flow Nurse (1.0 FTE)
Nurse Unit Manger (1.0 FTE)
Nurse Educator (1.0 FTE)
Safety & Quality Manager (0.4 FTE)
Registered Nurse (9.2 FTE)
Enrolled Nurse (1.0 FTE)
Assistant in Nursing (3.6 FTE)
Recreation & Lifestyle Officer (0.7 FTE)
GP Practice Manager
GP Clinic Nurse(1.0 FTE)
Administration Officer(1.2 FTE)
Chronic Disease Nurse(0.6 FTE)
General Practitioner(3.2 FTE)
Cook(1.6 FTE)
Tray Service(0.53 FTE)
Cleaner(2.0 FTE)
Maintenance Officer(1.0 FTE)
Laundry Officer(1.3 FTE)
Business Manager(1.0 FTE)
Payroll & Debt Recovery(1.0 FTE)
Debtors & Stores(0.6 FTE)
Accounts Payable(1.0 FTE)
Exec Assistant to HSM
Administration Officer(1.0 FTE)
IT Manager(1.0 FTE)
Medical Superintendent(0.1 FTE)
Dentist(1.0 FTE)
Dental Assistant(1.75 FTE)
Medical Scientist(1.0 FTE)
Phlebotomist(0.25 FTE)
Physiotherapist(1.0 FTE)
Therapy Assistant(0.4 FTE)
Radiographer(0.63 FTE)
Dietician(0.1 FTE)
Health & Wellbeing Officer(0.9 FTE)
Social Worker(1.0 FTE)
Psychologist(1.0 FTE)
SESLHD
NIHRACS
Pharmacist(0.4 FTE)
Accreditation Project
Corporate Project
(1.0 FTE)
(1.0 FTE)
(1.0 FTE)
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