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Page 1 of 17
Stamp and signature of bidder
Management Development Institute Gurgaon
REQUEST FOR PROPOSAL
EMPANELMENT OF SERVICE PROVIDER FOR
LAUNCHING ONLINE CONTINUING EDUCATION PROGRAMMES
&
PROVIDING A DEDICATED STUDIO AT MDI GURGAON (AT VENDOR
COST) FOR CONDUCTING ONLINE CLASSES/ TRAINING PROGRAMMES
Last Date of receiving of filled tender at MDI Gurgaon: 15 February 2021 upto 1300 hrs
(Tender document is to be submitted in original in sealed cover duly filled and signed in blue/black colour ink on all pages including attachments by Authorized Signatory/Proprietor with Company's
seal stamped on each page).
Page 2 of 17
Stamp and signature of bidder
Management Development Institute, Mehrauli Road, Sukhrali, Gurugram – 122007 (India)
Ph:- +91-124-4560000, Fax:- +91-124-4560005, www.mdi.ac.in
SCHEDULE
Name of Organization Management Development Institute Gurgaon
RFP Type Open RFP
Category Services
Type/Form of Contract Empanelment
Product Category E-Learning Services/ Platforms
Currency Indian Rupee (INR)
Date of Publishing of RFP at MDI Gurgaon
website www.mdi.ac.in 03 February 2021 (1100 Hrs)
Last Date and Time for receiving filled Proposal
at MDI Gurgaon 15 February 2021 (1300 Hrs)
EMD Amount Rs. 2,00,000/- through Demand Draft (DD) in favour of "Management Development Institute" payable at Gurgaon.
The EMD of the vendor(s) selected for empanelment will be retained as Performance Guarantee during the period of empanelment (3 years)
The DD is to be submitted along with the Bid, without which the bid would not be considered valid.
Proposal Validity period 120 days
(From the last date of receiving of filled
Proposal at MDI Gurgaon)
Address for Communication/ Bid Submission Chief Administrative Officer (Programmes)
Management Development Institute,
Mehrauli Road, Sukhrali,
Gurgaon-122007 (Haryana)
Contact No. 0124-4560004
Email Address caomdp@mdi.ac.in
Page 3 of 17
Stamp and signature of bidder
MANAGEMENT DEVELOPMENT INSTITUTE
Sub: Invitation for Request for Proposal (RFP) for “Empanelment of Service providers for
launching Online Continuing Education Programmes” & “Providing a dedicated studio at
MDI Gurgaon (at vendor’s cost) for conducting ONLINE Classes/Training Programmes”
1. Introduction :
MDI is an autonomous institution registered under the Societies Registration Act 1860. MDI is the leading management Institute in the country. It is located in Gurugram, a commercial hub near the Indian capital of New Delhi.
Management Development Institute Gurgaon, Haryana (hereinafter referred to as the "Institute") an
institute of national repute is dedicated to offer world class programmes in Management Education.
The institute invites Sealed Tenders from reputed Services Providing Agency/Firm having adequate
experience in launching Online Continuing Education Programmes.
The agency shall be providing its Services to the Institute based on the requirement of the Institute
from time to time for a period of initially one year, further extendable based on satisfactory
completion of contract every year.
Interested parties should provide the necessary details strictly as per Application Form –
Annexure I and submit their bid duly filled in all respect and enclosing all necessary documents
and Demand Draft towards EMD in a sealed envelope duly super-scribed on envelope
“Empanelment of Service providers for launching Online Continuing Education
Programmes” & “Providing a dedicated studio at MDI Gurgaon (at vendor’s cost) for
conducting ONLINE Classes/Training Programmes”.
The bid should be valid for a period of 120 days from the last date of receiving of Proposal at MDI
Gurgaon.
The bid should be sent to the following address only through Speed Post/ Registered post/By hand
through authorized representative and should be received before “Last Date and Time for
receiving filled Proposal at MDI Gurgaon as mentioned in the SCHEDULE”. Late bids received
shall not be entertained on any ground.
Chief Administrative Officer (Programs)
Management Development Institute
Mehrauli Road, Sukhrali, Gurgaon-122007 (Haryana)
Contact No. : 0124-4560004
2. Scope of work:
The Scope of Work of the Service Provider is given in the Annexure II.
Page 4 of 17
Stamp and signature of bidder
3. Duration of empanelment
The empanelment shall be valid for a period of (3) three years from the date of empanelment.
The performance of Service Provider will be reviewed periodically by the Institute and also
at the end of the each year for continuation in the subsequent year
4. Fees of Service Provider
The fee of Service Provider has been fixed at ………….% of the total revenue generated for the
particular program. The % fee is to be filled by the vendor in Annexure V.
5. Terms and conditions
Prospective Service Providers should confirm acceptance to all terms and conditions mentioned
in the RFP.
I. The RFP application should be submitted strictly as per prescribed format of Application
Form. All supporting and supplementary documents should be duly marked with
company name and signed by the authorized signatory.
II. The empanelment process may consist of a multi-phase evaluation. The service provider
will be shortlisted as per the qualifying criterion. There after they will be invited to
make a presentation to the Committee. Those service providers who score minimum
marks will be called for fees negotiations. Finally selected service providers will be
empanelled for a period of three years..
III. If a Service Provider fails to qualify, then MDI Gurgaon reserves the right to refuse
re-application for empanelment within 6 months of the date of notification of failure.
IV. The service provider must ensure that all the activities being carried out by them are
carried out in a transparent, legal and ethical manner, adhering to the best industry
practices. It is necessary for the service provider to conduct its processes without any
adverse impact on the brand MDI Gurgaon and its programmes.
V. Any inaccuracy in any response or representation given by the service provider to MDI
Gurgaon, or failure to substantiate any response as required by MDI Gurgaon will result
in failure to qualify for inclusion in the Service Provider List. Where such information
comes to the notice at a later date, the Service Provider may be removed from the list of
Empanelled Service Providers.
VI. Any Service Provider providing false information or inaccurate or forged documents will
not be considered for this or any other work at the Institute and will be banned /
debarred / blacklisted as per extant procedures of MDI Gurgaon. If such information
comes to light during or after successful qualification and/or empanelment, MDI
Gurgaon reserves the right to remove the Service Provider from the list of Service
Provider and also to take action for blacklisting / debarment / banning.
VII. The penalty for unsatisfactory service delivery by an empanelled service provider will be
fixed by MDI Gurgaon in accordance with the terms and conditions set out in the
agreement to be executed.
Page 5 of 17
Stamp and signature of bidder
VIII. It will be the responsibility of the Service Provider to submit /update MDI Gurgaon with
relevant documents and also to keep MDI Gurgaon informed of any matter that may
affect the Service Provider’s continued qualification and ability to perform the work. If
the Service Provider’s future circumstances change so that they no longer comply with
the qualification criteria for that particular category/group/area or are unable to perform
the work, then the Service Provider should promptly inform MDI Gurgaon and MDI
Gurgaon reserves the right to remove the Service Provider from the list of Service
Provider. MDI Gurgaon shall not bear any responsibility or risk for any
suspension/cancellation or termination of the Service Provider.
IX. Once the initial qualification process is completed and Empanelled Service Provider are
registered, a contract containing the pertinent terms and conditions shall be executed; the
List of Empanelled Service Provider is subject to periodical and annual review.
X. The call for RFP is not an offer and is issued with no commitment. MDI Gurgaon
reserves the right to withdraw this call for RFP and change or vary any part thereof at
any stage if MDI Gurgaon determines that such action is in the best interest of the
Institute.
XI. The Service Provider should be open to the reference/ feedback check from the
organization they have served or are serving for the similar service.
XII. Any bid received at MDI Gurgaon after 1300 hrs on 15th
February 2021 shall not
be entertained.
XIII. Intellectual property: All the learning content (slides, documents, problems, lab sessions,
solutions and other content) created and offered by the MDI Gurgaon faculty would
remain the intellectual property of MDI Gurgaon and the programme coordinator/s as
per the approved policy of the Institute. Any platform/tool created specifically for the
particular programme will be the intellectual property of the Institute. All academic
contents of the programme will abide by the copyright regulations and academic
proprietary.
XIV. In case of any dispute arising out of an interpretation on any clause or provision of this
RFP the decision of the Director, MDI Gurgaon shall be final and binding.
6. MINIMUM ELIGIBILITY CONDITIONS (Documentary proofs to be attached for each
point)
I. The prospective applicants shall meet the following conditions for consideration for
empanelment.
a) Should have a registered office in India.
b) The Service Provider should have been providing similar services (as detailed
below) for last 5 years to the leading B schools of India.
II. The Service Provider should have been successfully providing 100% Live Online
(synchronous) programs (3 months to 11 months duration)
At least two (2) institution/university in the top 200 rank of the latest published
QS World University Ranking
Page 6 of 17
Stamp and signature of bidder
III. Should have provided services successfully for a minimum of 10 online programmes.
programmes (as per above duration mentioned).
IV. Should have classroom centers across Pan India for their participants to take Live Online
classes
V. Service Provider should have Studio’s in major cities to conduct Live (synchronous)
program
VI. All the centers should have OSP (Other Service Providers) Certificate.
VII. The Service Provider should have been profitable in last 3 years.
VIII. The Service Provider should have a turnover of at least 2 Crores in each of the last three
financial years
IX. The Service Provider should not have been blacklisted by any Institute/ Govt./ PSU/
University.
Page 7 of 17
Stamp and signature of bidder
Process of “Empanelment of Service providers for launching Online Continuing
Education Programmes & providing a dedicated studio at MDI Gurgaon
(at vendor’s cost) for conducting ONLINE Classes/Training Programmes”
Stage I RFP Invite Stage Invitation of Request for Proposal (RFP) in prescribed
format.
Stage II Eligibility check as
per the RFP
Applications meeting the minimum eligibility
criteria as laid out in the RFP will be eligible for the
next stage
Stage III
Shortlisting Stage
As per the information provided in the RFP
application form, the shortlisting criteria will be
applied as detailed in the RFP Annexure IV and the
Marks will be calculated.
Stage IV Demonstration-
cum-presentation
stage
Shortlisted applications will be invited for
Presentation
Stage V Stage V
Empanelment
Stage
Offers as per the Total Marks obtained will be
considered for further discussions and finalization
on % fee by service provider; for empanelling the
vendor for providing the services.
Please Note Total Marks = Short listing
Marks + Demonstration Cum Presentation Marks
as prescribed in Annexure-IV.
Page 8 of 17
Stamp and signature of bidder
COMPLIANCE SHEET/ PROPOSAL SUBMISSION
TECHNICAL SPECIFICATION
Sl. No. Technical Specifications Compliance
YES / NO
1. Application Form (Annexure – I)
2. Enclosures mentioned in Annexure – I
3. Declaration Form (Annexure – III)
4. EMD
5. Fee of Service Provider (Annexure – V)
I have also enclosed all relevant documents in support of my claims, (as above) in the following pages.
Signature of Proposer
Name:
Place: --------------------------- Designation:
Date: --------------------------- Organization Name:
Company Seal Contact No. :
Page 9 of 17
Stamp and signature of bidder
ANNEXURE-I
APPLICATION FORM
Empanelment of Service providers for launching Online Continuing Education Programmes
&
Providing a dedicated studio at MDI Gurgaon (at vendor’s cost)
for conducting ONLINE Classes/Training Programmes”
(Please strike-off which is not applicable)
1.
a. Name of the Organization
b. Registered Office Address
c. Address for Communication
d. Contact Details
i. Phone No.
ii. Mobile No.
iii. e-mail Id
iv. Key contact person
i ……………………………………………..
ii ……………………………………………..
iii …………………………………………..
iv…………………………………………..
2.
Year of Establishment
3.
Constitution of Firm/ Organization
Sole proprietorship/ Partnership /Private Ltd. /
Public Ltd. / Any other
4. Name of the Proprietor/ Partners / Directors of the Organization / Firm.
5. Details of Registration with Registrar of Companies/ Registrar of Firms in India
6. Organizational Structure of Company/
Firm
Registration with Government Authorities:
Page 10 of 17
Stamp and signature of bidder
7.
a. Income Tax (PAN) No. a)
……………………………………………
b. Goods & Service Tax (GST) No. b)
……………………………………………
8.
Yearly turnover and Net Profit of the
organization during last 3 years (year wise)
FY
Total Turnover (₹)
Net profit (₹)
2017-18
2018-19
2019-20
9.
Antecedent: Whether the company has been blacklisted by any IIT’s/ IIM’s/ Central Govt. / State Govt. / PSU/Govt. Bodies thereof.
Yes/No
10.
Whether the company is under litigation/
arbitration cases during last 3 years; if yes
furnish details
Yes /No
11.
Experience in Providing Similar
Services
a. Year of experience in providing services as mentioned in RFP (As on 01 January 2021)
b. Association with top 200 Institutes
as per published QS World
University Ranking 2020
c. Association with top 15 Institutes (in
any of the sub category) as per
published National Institutional
Ranking Framework in India 2020
Company Capabilities
a. Number of employees
b. Number of paid enrolments at
national level in last three
financial years (2017-2018, 2018-
2019, 2019-2020)
c. Number of paid enrolments at
International level in last three
financial years (2017-2018,
2018- 2019, 2019-2020)
Page 11 of 17
Stamp and signature of bidder
12.
d. Number of programmes
successfully concluded in last
three financial years (2017-2018,
2018- 2019, 2019-2020) with Top
15 Institutes (in any of the sub
category) as per published
National Institutional Ranking
Framework in India 2020
e. Number of programmes
successfully concluded in last
three financial years (2017-2018,
2018- 2019, 2019-2020) with Top
200 institutes as per published QS
World University Ranking 2020
13. Programme Management Capabilities
Average Completion Rate based on registration in a given
programme (In percentage) in
last 3 financial years (2017-
2018, 2018-2019, 2019-2020)
Note:
All columns must be filled and submitted along with all necessary documents/ credentials/ copies
of the certificates, etc. Any other relevant information in support of empanelment may be
volunteered by the applicant. Incomplete application(s) may be summarily rejected without
reference to the applicant.
Declaration
I/We, hereby certify that all the information
and data furnished by our organization with regard to this RFP are true and complete to the best
of our knowledge. I/We have gone through details of the RFP and agree to comply with the
requirements and intent of specification.
Signature of Proposer
Name:
Place: --------------------------- Designation:
Date: --------------------------- Organization Name:
Company Seal Contact No. :
Page 12 of 17
Stamp and signature of bidder
Page 13 of 17
Stamp and signature of bidder
ANNEXURE-II
SCOPE OF WORK OF THE SERVICE PROVIDER
1. Service Provider will provide a dedicated Online Studio at his own cost at MDI Gurgaon for
conducting ONLINE Classes/ training programmes.
2. Assist Faculty in conceptualization and development of online programmes and provide the market
demand for the proposed courses.
3. Provide and support Program Delivery Platform, assisting in Content Creation, Recording,
Repository Generation, Teaching and Learning Support tools.
4. Provide programme management software & hardware technology deployment, maintenance and
monitoring.
5. Follow the Institute’s guidelines and process for programme launch, ensuring protection of the
brand of the Institute and protecting IPR related to the work.
6. Develop digital learning material in consultation with the Programme coordinator(s) for live
(synchronous) online courses. This involves content creation in form of recorded videos, power
point slides, reading material and assistance in developing tutorial exercises as well as assignments.
7. Promote the Institute and its courses through
a. Program Marketing and Promotion through approved methods and media, Counselling and
participant support
b. Website and Collateral Platform Development
c. Student Enrolment and Relationship Management: Coaching, Mentoring, Student Retention
d. Assisting Programme Coordinator(s) in programme titling, duration, fee to be charged from
participants, target audience, prediction of enrolment and lead management, date of
commencement of the programme, assessment of the market and competitors offering courses
on similar topic.
8. Provide assistance for guest and industrial lectures if required by MDI Gurgaon Programme
Coordinator/s. This includes conducting online entrance exam, and providing capability to print
certificate through the platform (once approved by MDI Gurgaon)
9. Management of pre-enrolment, enrolment and post-enrolment. This includes providing application
management of the students, maintenance of student and programme records, online and offline
consultation to the students as well as email-based tracking and resolution of their queries and
security of student data.
10. People and process management, deployment and monitoring for conducting the programme. This
includes providing and supporting technologies for learning management system, setting up of
high-quality audio- visual recording equipment and technically advanced teaching studios,
enabling live streaming of lectures, production and post-production of lecture videos, secure
database management of the digital content, provision of virtual labs, simulation of practical
exercises and proctored student assessment through online platforms.
11. Bear the risk if insufficient registration happens in a programme.
Page 14 of 17
Stamp and signature of bidder
Development and Delivery of Online Continuing Education Programmes
The Online Certificate Programme development for synchronous online Programme is detailed below:
1. Content development will be done by the programme coordinator based on the subject expertise. The coordinator will take inputs/ recommendation from the service provider on the basis of preliminary market research for feasibility of the programme. The Service Provider will assist in creating presentation portfolio for programmes, if required by the Faculty.
2. The structure and the content of a programme will be uploaded on a learning management system
provided by the service provider in a way that makes it easy for the participants to learn and
complete. Any supplementary study material, assignments and quizzes given by MDI Gurgaon
Faculty / Programme coordinator(s) will also be uploaded on learning management system. The
learning management system must be robust and secure with appropriate access control
management.
3. It will be the responsibility of the service provider to ensure that videos filmed and directed by them
conform to the global standards of quality for consumption on a large scale. This includes but is
not limited to audio recording with background noise cancellation, high quality camera recording
and appropriate lighting. Moreover, the service provider will also carry out post production of the
recordings such as professional editing, smooth video transitions, animation and subtitling.
Delivery of the Programme under various Modes
Delivery of Synchronous (Live Online) Programmes
1. MDI Gurgaon Faculty will deliver lectures for live online (synchronous) programmes. An online
platform will be provided by the service provider where the students irrespective of their location
will login from their own devices to attend the session. The platform must be accessible with all the
features in all the devices.
2. All arrangements including physical setup of live streaming, its maintenance, faculty assistance
and support during programmes, technical troubleshooting, screen configuration and pre and post
recording checks will be managed by the Service Provider.
3. The online platform accessed by the students during live sessions must have features such as
current listing of the registered students, muting/unmuting the students, availability of chat facility
and signaling by the students to the faculty for doubt clarification.
Software Application for Delivery of Synchronous (live online) Programmes
The software applications will be provided by the service provider for Synchronous (live online)
Programmes. The application must support
1. Online teaching tools – live sharing and distribution of all teaching material including multi-format
documents and software, real time audio-visual broadcast of the lectures, availability of the archive
lectures of the programme as per the requirement of the Faculty/Programme Coordinator.
2. Interactive Chat feature and Doubt sessions – enabling students to have an active dialog with the
Faculty to ask questions and clarify doubts. The communication can be textual, and audio-visual.
Page 15 of 17
Stamp and signature of bidder
ANNEXURE- III
<< Organization Letter Head >>
DECLARATION SHEET
I/We, hereby certify that all the information and
data furnished by our organization with regard to this RFP specification are true and complete to the best of
our knowledge. I/ We have gone through the specification, conditions and stipulations in details and agree to
comply with the requirements and intent of specification.
We certify that our organization meets all the conditions of eligibility criteria laid down in this RFP
document. We, further specifically certify that our organization has not been Black Listed/De Listed or put to
any Holiday by any Institutional Agency/ Govt. Department/ Public Sector Undertaking in the last three years.
Signature of Proposer
Name:
Place: --------------------------- Designation:
Date: --------------------------- Organization Name:
Company Seal Contact No. :
Name & Address of the Service Provider
1. Phone
2. Fax
3. E-mail
4. Contact Person Name
5. Mobile Number
6. GST Number
7. PAN Number
8. Demand Draft details (For EMD)
Page 16 of 17
Stamp and signature of bidder
ANNEXURE-IV
Short listing Criteria
CRITERIA Marks
1. Experience in Providing Similar Services 40
2. Company Capabilities 20
3. Programme Management Capabilities 20
4. Demonstration-cum-presentation 20
Total Marks =1+2+3+4 100
Details of Criteria and their marks
1. Experience in Providing Similar Services – Attach documentary proofs 40 Marks
(a) Years of experience in online education/E-learning (As on 01 January 2021)
(2 marks for each year beyond minimum required experience of 5 years subject to maximum of 20 marks)
20 Marks
(b) Association with top 200 Institutes as per latest QS World University Ranking
(2 marks for association with each institute subject to maximum of 10 marks) 10 Marks
(c) Association with top 15 Institutes (in any of the sub category) as per latest published National Institutional Ranking 2020 Framework in India
(2 marks for association with each institute subject to maximum of 10 marks)
10 Marks
Total Marks = (a)+(b)+(c) 40 Marks
2. Company Capabilities – Attach documentary proofs 20 Marks
(a) Turnover : Rs. 2-5 Crores:2 marks; 5-8 Crores: 4 marks; >8 Crore: 5 Marks 5 Marks
(b) Experience in studio operation and delivery platforms for online delivery of session (1 mark for
each studio ownership) 5 Marks
(c) Demographic Reach : No. of centers across India and cities covered
(upto 5 cities: 2 marks; 5-10 cities: 4 marks; 10-15 cities: 6 marks; 15-20 cities: 8 marks; 20-25 cities:
10 marks)
10 Marks
Total Marks = (a)+(b)+(c) 20 Marks
3. Programme Management Capabilities – Attach documentary proofs 20 Marks
The service provider must have completed at least 3 online programmes per year in last three years with total work order cost of Rs 10 Lakhs.
Average Completion Rate based on registration in a given programme (In percentage) in last 3 financial years (2017-2018, 2018- 2019, 2019-2020)
Avg. Completion rate: 60-70%: 5 marks; 70-80%: 10 marks; 80-99%: 15 Marks; 100%: 20 marks
20 Marks
Total Marks 20 Marks
4. Demonstration-cum-presentation 20 Marks
Demonstration-cum-presentation of service provider’s capability (this may include live demonstration
of various capabilities) : Presentation Must include the technical proposal for MDI Gurgaon
20 Marks
Total Marks 20 Marks
Grand Total of Marks = 1+2+3+4
100 Marks
Page 17 of 17
Stamp and signature of bidder
ANNEXURE- V
<< Organization Letter Head >>
% Fees of Service Provider
The following is the % fees of the total revenue generated for delivering Synchronous ONLINE
programmes.
Sl.
No.
Type of Online
Programme
….% of the total revenue generated
In figures In words
1 Synchronous Online
Programmes
…………….%
………………………………………………
………………………………………………
Signature of Proposer
Name:
Place: --------------------------- Designation:
Date: --------------------------- Organization Name:
Company Seal Contact No. :
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