View
213
Download
0
Category
Preview:
Citation preview
Setting Expectations for OnlineInstructor Performance
Thursday, April 28, 2011
Presented by:
Dr. Lawrence C. Ragan
Dr. Lawrence C. Ragan is director of faculty development for Penn State's WorldCampus. He is responsible for directing the design and development of systems and services to meet the professional training needs of the online and blended educator. Dr.Ragan has taught in the online classroom for nine years and has experience with inte-grating a wide range of electronic media technologies into the instructional process inorder to create dynamic, student-centered learning systems. He is a frequent workshopcoordinator and has presented internationally on the topics of instructional design, multi-media development, faculty development issues and instructional design for distanceeducation. Dr. Ragan has also served as co-director of the EDUCAUSE Institute’s LearningTechnology Leadership Program.
MAGNA ONLINE SEMINARS
Need tech help?Please visit: www.magnapubs.com/about/customer_service.html#Web_Seminarsor call Customer Service at (800) 433-0499 ext. 2
© 2011 Magna Publications Inc.The information contained in this online seminar is for professional development purposes
but does not substitute for legal advice. Specific legal advice should be discussed with a professional attorney.
To make this program available to all your faculty and staff, contact Magna’s CustomerService department at 1-800-433-0499 ext. 2 and ask about our Campus Access License.
Join us in the future for our otherinformative online seminars:
• May 10, 2011: Retaining Online Students with a First YearExperience Program
• June 7, 2011: Apps & Web 2.0: Legal Issues in Using theInternet in Class
• July 19, 2011: E-Student Affairs: Supporting OnlineLearners
Please visit www.magnapubs.com for a complete list of MagnaOnline Seminars.
Thank you for participating in today’s program.
Additional information about Magna is available at www.magnapubs.com.
Magna Corporate Overview
Magna has been a valued knowledge and information resource withinthe higher education community for more than 30 years.
We publish six national newsletters:• The Teaching Professor
• Academic Leader
• Recruitment & Retention in Higher Education
• Distance Education Report
• Online Classroom
• Student Affairs Leader
In addition, we produce student leadership and faculty developmentconferences, numerous online seminars, and online courses.
ORDER FORM
Credit Card #:
PAYMENT INFORMATION
� Bill Me
� Mastercard (16 digits) � VISA (13-16 digits)
� American Express (15 digits) � Discover (16 digits)
Name:
Title/Department:
Institution:
Street Address:
City: State: Zip:
Business Phone Number: Fax:
E-mail Address:
Card Expires:
Total Payment: $
Signature:
MONEY-BACK GUARANTEE: If you are not completely satisfied with your online seminar CDyou may return it for a full refund. Campus Access License sales are final and non-refundable.
All requests must be received within 30 days after date of purchase.
Mail to:Magna Publications, Inc.2718 Dryden DriveMadison, WI 53704
orFax to:608-246-3597
Setting Expectations for OnlineInstructor Performance
April 28, 2011Online Seminar CD
This CD contains a recording of an Online Seminar and can be viewed on any computer using Silverlight.
Please note: CD ships one week following the online seminar.
A Campus Access License allows the purchasing institution to load this seminar onto theinstitution’s password-protected internal web site for unlimited, convenient, on-demandaccess to members of the campus community.
SAVE
50%
Offer ExpiresJune 28, 2011
1/2 PRICE CD OFFER
Order Today!
© 2010 Magna Publications
Magna Publications,
2718 Dryden Drive,
Madison, WI 53704
CD Includes Seminar, Handouts and Transcript
To purchase a Campus Access License
contact customer service at 1-800-433-0499
All rights reserved. It is unlawful toduplicate, transfer, or transmit thisprogram in any manner withoutwritten consent from Magna Publications.
Special attendee prices:
Save 50% when you order this online seminaron CD before the expiration date below. This isa professional recording of the complete onlineseminar and is an excellent opportunity to:• Catch something you may have missed• Use as a staff training resource• Listen to or read as many times as you wish • Share with your colleagues• Review whenever and it’s convenient
plusFREE SHIPPING!
� CD/Transcript: $279 $140� CD/Transcript with Campus Access License: $479 $340
Bonus Material
CD now includes:
• Transcript of online seminar
• Facilitator’s Discussion Guide
• Supplemental Materials
• PowerPoint Handouts
• Event Description
Setting Expectations for Setting Expectations for Online Instructor PerformanceOnline Instructor Performance
April 28, 2011
MAGNA PUBLICATIONS PRESENTS:
Sponsored by:
2
3
Lawrence C. RaganDirector—Faculty Development
Penn State World Campus
Our presenter:
Polling Question #1:
Our institution . . .AA. Would never think to impose a defined
set of performance expectations on our online instructors.
BB. Has instructors who already understand what is expected of them when teaching online.
CC. Is interested in defining performance expectations, but has nothing yet.
DD. Has (or is working on) a set of expectations to be shared with faculty before they begin teaching online.
4
Operating Premise
If Then
5
Performance
Accomplishment of a given task measured against
preset standards of
accuracy, completeness,
cost, and speed.
(businessdictionary.com)
6
WORLD CLASS WORLD CLASS
STUDENT STUDENT
EXPERIENCEEXPERIENCE
7
LESS IS BETTER
sometimes
8
WORLD CLASS WORLD CLASS
STUDENT STUDENT
EXPERIENCEEXPERIENCE
Why the Need to Define
1. Relative immaturity of the field of practice
2. Few, if any, personal online learning experiences
3. Few role models (maybe a good thing)
4. Dramatic change in dynamics of a “class” experience
5. Few standards of practice emerging
6. Faculty desire input/guidance
9
Not Intended to . . .
• Demean, insult or offend,
• imply “under performance,”• or imply an end-state or “all the answers.”
10
Dimensions of Expectations
1. Examination of competency
categories and specific behaviors
2. Explore relationship between “competencies” and “expectations”
3. Define quantitative metrics
4. Suggest “where to look” for evidence
5. 12 Steps to Online Teaching Success
11
12
Polling Question #2:
Which instructor performance competency does your institution place the highest value on?
AA. Multimedia Technology
BB. Administration/Leadership
CC. Active Learning
DD. Active Teaching/Responsiveness
13
Competencies for Online Teaching Success Results
Active Learning
Administration/Leadership
Active Teaching/Responsiveness
Multimedia Technology
Classroom Decorum
Policy Enforcement
Technological Competence
14
15
See
Supplemental Materials packet
27 Core Competencies for Online Teaching Success
“The instructor is able to . . .” statements
Technology
Course Administration
Pedagogy
16
17
See
Supplemental Materials
COMPETENCY &AN EXPECTATION
Difference between a
18
19
Online Performance
Expectations Categories
and description of associated
behaviors
20
Performance Expectation Categories
1. Technology Access
2. Course Management and Instruction
3. Preparation
4. Course Familiarity
5. Availability
6. Communication
7. Feedback
8. Documentation & Record Keeping
21
SPECIFIC ONLINE TEACHING
PERFORMANCE
BEHAVIORS(SEE SUPPLEMENTAL MATERIALS)
Review of
22
1.1.Technology
Access
The instructor is responsible for meeting the same technology requirements as required for students.
23
2. 2. Course
Management and Instruction
The instructor is responsible for managing and teaching the class from start to finish.
24
3.3.Preparation
The instructor is responsible for assuring they possess the required skills and competencies for teaching online.
25
4. 4. Course Familiarity
The instructor is
responsible for
being adequately familiar with the
online course.
26
5. 5. Availability
The instructor is
required to be
available to the online learner for
the duration of the
course.
27
6. 6. Communication
The online instructor
is responsible for
managing course–related
communications.
28
7. 7. Feedback
The online instructor
is responsible for
providing feedback to students.
29
8. 8. Documentation &
Record Keeping
The online instructor
is responsible for
maintaining records of course
transactions and
communications.
30
Category: FeedbackThe online instructor is responsible communicating with and providing feedback to students.
The instructor is expected to:
1. Provide prompt feedback.
2. Inform the learner of when they can expect a response if the instructor cannot provide a detailed response within 12 hours.
3. Provide clear and concise feedback to explain the degree to which the student is achieving the course/lesson outcomes.
4. Communicate to students when they can expect to receive graded feedback on assignments and exams.
31
32
QUANTITATIVE & SOME
QUALITATIVE CRITERIA
Metrics
33
POLLING QUESTION #3:
What do you think is a reasonable expectation for instructor responsiveness to a student?
AA. 6 hours
BB. 12 hours
CC. 24 hours
DD. 48 hours
34
Feedback1. Provide prompt feedback
Suggested 12-24 hours
2. Inform the learner of when they can expect a response if the instructor cannot provide a detailed response within 12 hours.
Within 12 hours
3. Communicate to students when they can expect to receive graded feedback on assignments and exams.
Grade and submit feedback within two business days of receipt whenever possible.
35
ONLINE INSTRUCTOR
PERFORMANCE
EXPECTATIONSMETRICS(See supplemental materials)
Review of
36
EVIDENCE
Where to look, what to measure
37
Where to look, what to measure
• Student response/feedback
• Problem resolution/advising staff
• LMS provided metrics• Course activities
38
Category: Feedback
1. Provide prompt feedback.
– Review response logs within LMS
– Student feedback
2. Inform the learner of when they can
expect a response if the instructor cannot provide a detailed response
within 12 hours.
– Communications within LMS
39
12 STEPS TO ONLINE TEACHING SUCCESS
Generalized guide for novice online instructors
40
12 STEPS TO
ONLINE
TEACHING
SUCCESS(SEE SUPPLEMENTAL MATERIALS)
Review of
41
Thank youThank you42
WORLD CLASS WORLD CLASS
STUDENT STUDENT
EXPERIENCEEXPERIENCE
43
We’d like to know what you think!
Our evaluation form is located here:http://www.surveymonkey.com/s/42811
Recommended