Magento Order Management For Growth Session IX... · Magento Order Management is a modular, cloud...

Magento Order Management ForGrowth

Who Am I?

• Solution Architect for the Order Management product, based here in Barcelona, covering “ROW”.

• Nearly two decades of building, architecting, integrating and implementing ecommerce solutions.

John BaxendaleJohnBax@adobe.com

@siftah

IntroductionWhat is the OMS and what are the challenges of growth it helps solve?

Scaling for growth

• Solving the challenge of integration

• Overcoming market differences

• Scaling your platform

Magento Order Management

is a modular, cloud based platform designed to provide centralized inventory, order and fulfillment capabilities that enable commerce

businesses to deliver a consistent, low friction, omnichannel experience to the customer. Providing a platform to manage and analyze all

logistics, customer service and payment processes of an order from creation through completion

How does it work?

Demand

Web

Mobile

Stores

Customer Service

MarketplaceSupply

Physical Stores

Dropship Network

FC / DC

3PL

Where does it fit?

ERPEnterprise Resource PlanningWMS

Warehouse Management System

Magento Commerce

MOMMagento Order Management

Magento Commerce

POSPoint Of Sale

WMSWarehouse Management System

WMSWarehouse Management System

IntegrationSolving the challenge

Integration

TIBCO

Order Statusee-4

Order Broker

adidas Feeds Overview 0.3jbaxendale@ebay.com

BI Staging / aLS, RBO

WMS (SG, TH, PH, MY)

Web Platforms (SG, TH, PH, MY)

OMS Instances (SG, TH, PH, MY)

adiRace (SG, TH, PH, MY)

WMS

CS Platform     

PSPOrders

Order Status

Ordersee-1

ATPInventory

ee-8

Productee-5

Returns

TransferPosting

ATSInventory

ee-7

Ordersee-2

ATSInventory

ee-6

Orders

Orders

Order Status

Order Status

ATSInventory

ATSInventory

Ordersee-12

ATSInventory

ee-10

Order Statusee-3

OrderStatusee-9

RID Feedee-11

RID Feed

Integration

[redacted]

[redacted] Suite

[redacted][redacted]

ATP Inventory

Orders[redacted]

OMS

ATP Inventory

Order Status

Orders

Product Catalogue

[redacted]

WMS[redacted]

ATS Inventory

Order Status

Orders

Partner StoresPartner Stores

Store NetworkWeb Interface

ATS Inventory[redacted]

[redacted] ATS Inventory

Partner StoresPartner Stores

DropShip SuppliersWeb / File Interface

Integration

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OMS

Web Frontend

Telesales

Basket

Prod

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Warehouse Vendor Vendor Vendor

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Integration

Integration

Market Differences

“We did the hard workSo you don’t have to!”

http://omsdocs.magento.com

Market DifferencesOvercoming them all

Market Differences• Business Structures

• Franchises & Acquisitions• Third Party Logistics• Data mapping – address formats

• Market Specificities• Currency• Language• Payment Methods• Carriers

Market Differences

1

Market Differences

2

Scaling the platformJust don’t do it, let us.

The scaling challenge• SaaS platform, scaled and maintained by Magento• Support for multiple aggregates, front-ends, fulfillment channels• New flows in a manageable fashion, SFS, ISPU, STS, DropShip• Bring new markets/sites/fulfillment partners online individually

We did it!

Scaling for growth• Solving the challenge of integration

• Platform for integrations; service bus approach, de-couples• Standard messages with configurable business flows• Data mapping exercise

• Overcoming market differences• Configuring different behaviours per market (sales channel) or source• Multi-language, currency, payment methods• All mapped into standard flow, for ease of reporting/comparison

• Scaling the platform• SaaS platform, scaled and maintained by Magento• Support for multiple aggregates, front-ends, fulfillment channels• New flows in a manageable fashion, SFS, ISPU, STS, DropShip

Theodor Tollefsen, Chris Hammond

Q&A

• @siftah• JohnBax@adobe.com

Thank You!