LOGFILE CWA Part 1 EU ICT PROFESSIONAL ROLE ... › wp-content › uploads › 2018 › 10 ›...

EUICTProfessionalRoleProfilesversion2–The30ICTProfiles.CWAPart1.LOGFILEwww.cen.euwww.ecompetences.eu 1

EUROPEANICTPROFESSIONALROLEPROFILESVERSION2

CWA16458:2018LOGFILEOverviewallICTProfilechangesintitle,summarystatement,missionande-Competencesfromversion1toversion2

Versions Version1 Version2

RoleProfileTITLE AccountManager(1) AccountManagerRole(1)

Summarystatement

Seniorfocalpointforclientsalesandcustomersatisfaction.

Nochange

Mission Buildsbusinessrelationshipswithclientstofacilitatethesaleofhardware,software,telecommunicationsorICTservices.Identifiesopportunitiesandmanagessourcinganddeliveryofproductstocustomers.Hasresponsibilityforachievingsalestargetsandmaintainingprofitability.

Nochange

e-Competences(frome-CF)

D.5.SalesProposalDevelopment-L.4

D.6.ChannelManagement-L.4

D.7.SalesManagement-L.5

E.1.ForecastDevelopment-L.3

E.4.RelationshipManagement-L.4

D.5.SalesProposalDevelopment-L.3

D.6.ChannelManagement-L.4

D.7.SalesManagement-L.4

E.1.ForecastDevelopment-L.3

RoleProfileTITLE BusinessAnalyst(2) BusinessAnalystRole(2)

Summarystatement

AnalysesInformationSystemforimprovingbusinessperformance.

Analysesthebusinessdomainandoptimisesbusinessperformancethroughtechnologyapplication.

Mission Identifiesareaswhereinformationsystemchangesareneededtosupportbusinessplansandmonitorstheimpactintermsofchangemanagement.ContributestothegeneralfunctionalrequirementsofthebusinessorganizationintheareaofICTsolutions.AnalysesbusinessneedsandtranslatesthemintoICTsolutions.

Analysestheinformationandtheprocessesneededtosupportbusinessplans.Formulatesfunctionalandnon-functionalrequirementsofthebusinessorganisationandadvisesonthelifecycleoftheinformationsolutions.Evaluatestheimpactintermsofchangemanagement.

A.1.ISandBusinessStrategyalignment-L.4

A.3.BusinessPlanDevelopment-L.4

E.5.ProcessImprovement-L.4

A.1.ISandBusinessStrategyAlignment-L.4

D.10.InformationandKnowledgeManagement-L.4

D.11NeedsIdentification–L.4

RoleProfileTITLE BusinessInformationManager(3) BusinessInformationManagerRole(3)

Summarystatement

ProposesplansandmanagesfunctionalandtechnicalevolutionsoftheInformationSystemwithintherelevantbusinessdomain.

Proposes,plansandmanagesfunctionaldevelopmentoftheInformationSystem(IS)focusingupontheneedsofusers.

Mission Managesandimplementsupdatestoexistingapplicationsandmaintenanceactivitiesguidedbytheneeds,costsandplansagreedwithinternalusers.Ensuresqualityofserviceandinternalusersatisfaction.

AlignstheInformationSystemtothebusinessstrategywithintheirarea/domain.Ensurescontinuousenhancementwhilstaccountingforuserrequirements,servicequalityandbudgetaryconstraints.

E.2.ProjectandPortfolioManagement-L.4

E.7.BusinessChangeManagement-L.4

E9.ITGovernance-L.5

RoleProfileTITLE ChiefInformationOfficer(4) ChiefInformationOfficerRole(4)

Summarystatement

DevelopsandmaintainsInformationSystemscomplianttobusinessandorganisation’sneeds.

DevelopsandmaintainsInformationSystemstogeneratevalueforthebusinessandmeettheorganisation’sneeds.

Mission DefinesandimplementsgovernanceandICTstrategy.DeterminesnecessaryresourcesforICTstrategyimplementation.AnticipatesICTmarketevolutionsandcompanybusinessneeds.Contributestothedevelopmentoftheorganisation’sstrategicplan.Leadsorparticipatesinlargerchangeprojects.

EnsuresthealignmentoftheInformationSystemsstrategywiththebusinessstrategy.Providesleadershipfortheimplementationanddevelopmentoftheorganisationsarchitectureandapplications.

E.9.ITGovernance-L.5

Nochange

RoleProfileTITLE DatabaseAdministrator(5) DatabaseAdministratorRole(5)

Summarystatement

Designsandimplements,ormonitorsandmaintainsdatabases.

Designs,implements,ormonitorsandmaintainsdatasets,structured(databases)andunstructured(bigdata).

Mission Ensuresthedesignandtheimplementation(Developer),orensuresthemaintenanceandrepairofanorganization'sdatabase(Administrator)tosupportinformationsystemsolutionsthatmeetbusinessinformationneeds.Verifiesthedevelopmentanddesignofdatabasestrategies,monitoringandimprovingdatabaseperformanceandcapacity,andplanningforfutureexpansionrequirements.Plans,co-ordinatesandimplementssecuritymeasurestosafeguardthedatabase.

Administerandmonitordatamanagementsystemsandensuresdesign,consistency,qualityandsecurity.

A.6.Applicationdesign-L.1

B.1.DesignandDevelop.-L.3

B.2.Systemintegration-L.2-3

C.4.Problemmanagement-L.3

D.10.Informationandknowledgemanagement-L.3

B.2.Systemintegration-L.3

C.2.ChangeSupport-L.3

D.10.InformationandKnowledgemanagement-L.3

E.8.InformationSecurityManagement-L.3

RoleProfileTITLE Developer(6) DeveloperRole(6)

Summarystatement

Builds/codesICTsolutionsandspecifiesICTproductsaccordingtothecustomerneeds.

Designsand/orcodescomponentstomeetsolutionspecifications.

Mission EnsuresbuildingandimplementingofICTapplications.Contributestoplanning,lowleveldesign.Compilesdiagnosticprogramsanddesignsandwritescodeforoperatingsystemsandsoftwaretoensureoptimumefficiencyandfunctionality.

EnsuresbuildingandimplementingofICTapplications.Contributestolow-leveldesign.Writescodetoensureoptimumefficiencyandfunctionalityanduserexperience.

B.2.SystemsIntegration-L.2

B.3.Testing-L.2

B.5.DocumentationProduction-L.3

C.4.ProblemManagement-L.3

Nochange

RoleProfileTITLE DigitalMediaSpecialist(7) DigitalMediaSpecialistRole(7)

Summarystatement

Createswebsitesandmultimediaapplicationscombiningthepowerofdigitaltechnologywitheffectiveuseofgraphics,audio,photographicandvideoimages.

Integratesdigitaltechnologycomponentsforinternalandexternalcommunicationpurposes.

Mission Designs,laysoutandcodes,multimediaapplicationsandwebsitestomaximizeinformationpresentation,includingmarketingmessages.Makesrecommendationsontechnicalinterfacesandensuressustainabilitythroughapplicationofappropriatecontentmanagementsystems.

Designsandcodessocialmediaapplicationsandwebsites.MakesrecommendationsonApplicationProgrammingInterface(API)andsupportsefficiencythroughappropriatecontentmanagementsystems.

A.6.ApplicationDesign-L.2

B.3.Testing-L.2

B.4.SolutionDeployment-L.3

B.3.Testing-L.2

D.12.DigitalMarketing–L.2

RoleProfileTITLE EnterpriseArchitect(8) EnterpriseArchitectRole(8)

Summarystatement

DesignsandmaintainstheEnterpriseArchitecture.

DesignsandmaintainstheholisticarchitectureofbusinessprocessesandInformationSystems.

Mission Balancestechnologicalopportunitieswithbusiness(process)requirements.Maintainsaholisticviewoftheorganisation’sstrategy,processes,informationandICTassets.Linksthebusinessmission,strategyandprocessestotheITstrategy.

Maintainsaholisticperspectiveoftheorganisationstrategy,processes,information,securityandICTassets.Linksthemission,strategyandbusinessprocessestotheITstrategy.Ensuresprojectchoicesareintegratedconsistently,efficientlyandinasustainablemanneraccordingtotheenterprise’sdigitalstandards.

A.1.ISandBusinessStrategyAlignment-L.4-5

A.3.BusinessPlanDevelopment-L.3-4

A.5.ArchitectureDesign-L.4

A.7.TechnologyWatching-L.5

E.7.BusinessChangeManagement-L.4-5

RoleProfileTITLE ICTConsultant(9) DigitalConsultantRole(9)

Summarystatement

SupportsunderstandingofhownewICTtechnologiesaddvaluetoabusiness.

Supportsunderstandingofhowdigitaltechnologiesaddvaluetoabusiness.

Mission Ensurestechnologicalwatchtoinformstakeholdersofemergenttechnologies.AnticipatesandbringstomaturityICTprojectsbytheintroductionofappropriatetechnology.Communicatesthevalueofnewtechnologiestothebusiness.Contributestoprojectdefinitions.

Maintainsatechnologywatchtoinformstakeholdersofexistingandemergingtechnologiesandtheirpotentialtoaddbusinessvalue.SupportstheidentificationofneedsandsolutionsforachievingbusinessandISstrategicgoals.

A7.Technologywatching-L.5

A3.BusinessPlanDevelopment-L.4

A4.ProductorProjectPlanning-L.3

E3.RiskManagement-L.3

E7.BusinessChangeManagement-L.4-5

A7.TechnologyTrendMonitoring-L.4

A9.Innovating-L.4

D.11.NeedsIdentification-L.4

E3.RiskManagement-L.4

E7.BusinessChangeManagement-L.4

RoleProfileTITLE ICTOperationsManager(10) ICTOperationsManagerRole(10)

Summarystatement

Managesoperations,peopleandfurtherresourcesfortheICTactivity.

Managesoperations,peopleandoverallICTresources.

Mission ImplementsandmaintainsadesignatedpartoftheICTinfrastructure.

Ensuresthatactivitiesareconductedinaccordancewithorganizationalrules,processesandstandards.Anticipatesnecessarychangesaccordingtocompanystrategyandcostcontrols.Evaluatesandrecommendsinvestmentsbasedonnewtechnologies.EnsurestheeffectivenessoftheICTandassociatedriskmanagement.

ImplementsandmaintainsadesignatedpartofanICToperationensuringthatactivitiesareconductedinaccordancewithorganisationalrules,processesandstandards.Planschangesandimplementstheminaccordancewithorganisationalstrategyandbudget.RiskmanagesandensurestheeffectivenessoftheICTinfrastructure.

D.9.PersonnelDevelopment-L.4

E.3.RiskManagement-L.3

E.6.ICTQualityManagement-L.3

RoleProfileTITLE ICTSecurityManager(11) InformationSecurityManagerRole(11)

Summarystatement

Managesthedigitalsecuritypolicy. Leadsandmanagestheorganisationinformationsecuritypolicy.

Mission DefinestheInformationSystemsecuritypolicy.ManagessecuritydeploymentacrossallInformationSystems.Ensurestheprovisionofinformationavailability.RecognizedastheICTsecuritypolicyexpertbyinternalandexternalstakeholders.

Definestheinformationsecuritystrategyandmanagesimplementationacrosstheorganisation.Embedsproactiveinformationsecurityprotectionbyassessing,informing,alertingandeducatingtheentireorganisation.

D.1.InformationSecurityStrategyDevelopment-L.5

A.7.TechnologyTrendMonitoring-L.4

D.1.InformationSecurityStrategyDevelopment-L.5

RoleProfileTITLE ICTSecuritySpecialist(12) InformationSecuritySpecialistRole(12)

Summarystatement

Ensurestheimplementationoftheorganisationssecuritypolicy.

Ensurestheimplementationoftheorganisation’sinformationsecuritypolicybythesecureandappropriateuseofICTresources.

Mission Proposesandimplementsnecessarysecurityupdates.Advises,supports,informsandprovidestrainingandsecurityawareness.Takesdirectactiononallorpartofanetworkorsystem.IsrecognizedastheICTtechnicalsecurityexpertbypeers.

Defines,proposesandimplementsnecessaryinformationsecuritytechniqueandpracticesincompliancewithinformationsecuritystandardsandprocedures.Contributestosecuritypractices,awarenessandcompliancebyprovidingadvice,support,informationandtraining.

C.2ChangeSupport-L.3

C.3ServiceDelivery-L.3

D.9PersonnelDevelopment-L.3

E.8InformationSecurityManagement-L.3-4

A.7.TechnologyTrendMonitoring-L.4

A9.Innovating-L.4

D.1.InformationSecurityManagement–L-4

D.3.EducationandTrainingProvision–L-3

RoleProfileTITLE ICTTrainer(13) DigitalEducatorRole(13)

Summarystatement

EducatesandtrainsICTprofessionalsandpractitionerstoreachpredefinedstandardsofICTtechnical/businesscompetence.

EducatesandtrainsProfessionalstoreachoptimaldigitalcompetencetosupportbusinessperformance.

Mission Providetheknowledgeandskillsrequiredtoensurethatstudentsareabletoeffectivelyperformtasksintheworkplace.

Providetheknowledgeandskillsrequiredtoensurethatpeopleareabletoeffectivelyperformtasksintheworkplace.

D.3.EducationandTrainingProvision-L.2-3

D.3.EducationandTrainingProvision-L.3

E.2.ProductandPortfolioManagement-L.2

RoleProfileTITLE NetworkSpecialist(14) NetworkSpecialistRole(14)

Summarystatement

Ensuresthealignmentofthenetwork,includingtelecommunicationand/orcomputerinfrastructuretomeettheorganisation’scommunicationneeds.

Nochange

Mission Managesandoperatesanetworkedinformationsystem,solvingproblemsandfaultstoensuredefinedservicelevels.Monitorsandimprovesnetworkperformances.

Managesandoperatesanetworkedinformationsystem,solvingproblemsandfaultstoensuredefinedservicelevels.Monitorsandimprovesnetworkperformancesandsecurity.

B.1.DesignandDevelopment-L.2-3

B.2.SystemsIntegration-L.2-3

B.4.SolutionDeployment-L.2-3

C.4.ProblemManagement-L.2-3

B.2.ComponentIntegration-L.3

RoleProfileTITLE ProjectManager(15) ProjectManagerRole(15)

Summarystatement

Managesprojecttoachieveoptimalperformancethatconformstooriginalspecifications.

Managesprojectstoachieveoptimalperformanceandresults.

Mission Defines,implementsandmanagesprojectsfromconceptiontofinaldelivery.Responsibleforachievingoptimalresults,conformingtostandardsforquality,safetyandsustainabilityandcomplyingwithdefinedscope,performance,costs,andschedule.

Defines,implementsandmanagesprojectsfromconceptiontofinaldelivery.Responsibleforachievingoptimalresults,conformingtostandardsforquality,safetyandsustainabilityandcomplyingwithdefinedscope,performance,costs,andschedule.Deploysagilepracticeswhereapplicable.

A.4.ProductorProjectPlanning-L.4

Nochange

RoleProfileTITLE QualityAssuranceManager(16) QualityAssuranceManagerRole(16)

Summarystatement

GuaranteesthatInformationSystemsaredeliveredaccordingtoorganisationpolicies(quality,risks,ServiceLevelAgreement).

EnsuresthatprocessesandorganisationsimplementingInformationSystemscomplytoqualitypolicies.

Mission EstablishesandoperatesanICTqualityapproachcompliantwiththeorganization’sculture.Ensuresthatmanagementcontrolsarecorrectlyimplementedtosafeguardassets,dataintegrityandoperations.Isfocusedandcommittedtotheachievementofqualitygoalsandmonitorsstatisticstoforecastqualityoutcomes.

EstablishesandoperatesanICTqualityapproachalignedwiththeorganisation’sculture.Commitstheorganisationtotheachievementofqualitygoalsandanencouragesanenvironmentofcontinuousimprovement.

D.2.ICTQualityStrategyDevelopment-L.4-5

D.2.ICTQualityStrategyDevelopment-L.4

RoleProfileTITLE ServiceDeskAgent(17) ServiceSupportRole(17)

Summarystatement

Providesfirstlinetelephoneore-mailsupporttoclientswithtechnicalissues.

Providesremoteoronsitediagnosisorguidancetointernalorexternalclientswithtechnicalissues.

Mission ToprovideusersupportandtroubleshootICTproblemsandissues.TheprimaryobjectiveistoenableuserstomaximizetheirproductivitythroughefficientuseofICTequipmentorsoftwareapplications.

ToprovideusersupportandtroubleshootICTproblemsandissues.TheprimaryobjectiveistoenableuserstomaximizetheirproductivitythroughefficientandsecureuseofICTequipmentorsoftwareapplications.

C.1.UserSupport-L.2

C.3.ServiceDelivery-L.1

C.1.UserSupport-L.2

RoleProfileTITLE ServiceManager(18) ServiceManagerRole(18)

Summarystatement

Plans,implementsandmanagessolutionprovision.

Nochange

Mission ManagesthedefinitionofServiceLevelAgreements(SLAs),OperationalLevelAgreements(OLAs)contractsandKeyPerformanceIndicators(KPIs).NegotiatescontractswiththevariousbusinessdomainsorcustomersandinalignmentwiththeBusinessISManager.Manmanagesthestaffwhomonitor,reportandfulfiltheSLAs.

Takesmitigationactionincaseofnon-fulfilmentofagreements.Contributestothedevelopmentofthemaintenancebudgettogetherwithbusiness/financeorganisations.

ManagesthedefinitionofServiceLevelAgreements(SLAs),OperationalLevelAgreements(OLAs)contractsandKeyPerformanceIndicators(KPIs).Providespeoplemanagementofstaffmonitoring,reportingandfulfillingserviceactivities.Takesmitigationactionincaseofnon-fulfilmentofagreements.

A.2.ServiceLevelManagement-L.4

D.8.ContractManagement-L.4

A.2.ServiceLevelManagement-L.4

D.8.ContractManagement-L.3

RoleProfileTITLE SystemsAdministrator(19) SystemsAdministratorRole(19)

Summarystatement

AdministersICTSystemcomponentstomeetservicerequirements.

Nochange

Mission Installssoftware,configuresandupgradesICTsystems.Administersday-to-dayoperationstosatisfycontinuityofservice,recovery,securityandperformanceneeds.

Installssoftware,configuresandupgradesICTsystems.Administersday-to-dayoperationstosatisfycontinuityofservice,recovery,securityandperformanceneeds.

B.3.Testing-L.2

C.1.UserSupport-L.2-3

B.3.Testing-L.2

RoleProfileTITLE SystemsAnalyst(20) SystemsAnalystRole(20)

Summarystatement

Analysesrequirementsandspecifiessoftwareandsystems.

AnalysesorganisationrequirementsandspecifiessoftwareandsystemrequirementsfornewITsolutions.

Mission Ensuresthetechnicaldesignandcontributestoimplementationofnewsoftwareand/orenhancements.

Ensuresthetechnicaldesignandcontributestotheimplementationofnewand/orenhancedsoftwareprovision.Providessolutionsfortheimprovementoforganisationalefficiencyandproductivity.

E.5.ProcessImprovement-L.3-4

B.1.DesignandDevelop.-L.3-4

B.6.SystemEngineering-L.4

RoleProfileTITLE SystemsArchitect(21) SystemsArchitectRole(21)

Summarystatement

Plansandisaccountablefortheimplementationandintegrationofsoftwareand/orICTsystems.

Plans,designsandintegratesICTsystemcomponentsincludinghardware,softwareandservices.

Mission Designs,integratesandimplementscomplexICTsolutionsfromatechnicalperspective.Ensures,thattechnicalsolutions,proceduresandmodelsfordevelopmentareup-to-dateandcomplywithstandards.Watchestechnologydevelopmentandintegratesintonewsolutions.Actsasateamleaderfordevelopersandtechnicalexperts.

Designs,integratesandimplementscomplextechnicalICTsolutionsensuringproceduresandmodelsfordevelopmentarecurrentandcomplywithcommonstandards.Monitorsnewtechnologydevelopmentsandappliesifappropriate.Providestechnologicaldesignleadership.

A.7.TechnologyWatching-L.4-5

B.2.Systemintegration-L.4

A.9.Innovating–L.4

B.2.SystemIntegration-L.4

B.6.SystemEngineering-L.4

RoleProfileTITLE TechnicalSpecialist(22) TechnicalSpecialistRole(22)

Summarystatement

Maintainsandrepairshardwareandsoftwareonclientpremises.

Maintainsandrepairshardware,softwareandserviceapplications.

Mission Toeffectivelymaintaincustomerhardware/software.Responsiblefordeliveringtimelyandeffectiverepairstoensureoptimalsystemperformanceandsuperiorcustomersatisfaction.

Nochange

RoleProfileTITLE TestSpecialist(23) TestSpecialistRole(23)

Summarystatement

Designsandperformstestingplans. Nochange

Mission Contributestocorrectnessandcompletenessofasystemensuringthatsolutionsmeettechnicalanduserrequirements.Contributesindifferentareasofsystemsdevelopment,testingsystemfunctionality,identifyinganomaliesanddiagnosingpossiblecauses.

Ensuresdeliveredorexistingproducts,applicationsorservicescomplywithtechnicalanduserneedsandspecifications.Forexistingsystems,applications,innovationsandchanges;diagnosesfailureofproductsorservicestomeetspecification.

B.2.SystemsIntegration-L.2-3

B.3.Testing-L.2-3

C.4.ProblemManagement-L.2-3

B.2.ComponentIntegration-L.3

B.3.Testing-L.3

NEWPROFILESADDEDINVERSION2

RoleProfileTITLE SolutionDesignerRole(24)

Summarystatement

Providesthetranslationofbusinessrequirementsintoend-to-endITsolutions.

Mission Proposesanddesignssolutionsinlinewithtechnicalarchitecturewhichfitbusinessrequirementsandsupportchange.

A.6.ApplicationDesign–L.3

D.10.InformationandKnowledgeManagement–L.3

D.11.NeedsIdentification–L.4

RoleProfileTITLE DigitalTransformationRole(25)

Summarystatement

Providesleadershipfortheimplementationofthedigitaltransformationstrategyoftheorganisation.

Mission Driveculturalchangeandbuilddigitalcapabilitytodeliverinnovativebusinessmodelsandprocesses.

A.3.BusinessPlanDevelopment–L.5

A.5.ArchitectureDesignL.5

E.7.BusinessChangeManagement–L.5

E.9.Governance–L.5

RoleProfileTITLE DevopsExpertRole(26)

Summarystatement

ImplementsprocessesandtoolstosuccessfullydeployDevOpstechniquesacrosstheentiresolutiondevelopmentlifecycle.

Mission Toapplyacross-functional,collaborativeapproachforthecreationofcustomer-centricsoftwaresolutions.Introduceautomationthroughoutthesoftwareproductionsystemtodeliverbettersoftwarefaster.

B.1.ApplicationDevelopmentL.3

B.2.ComponentIntegration–L.4

B.3.Testing–L.4

B.4.SolutionDeployment–L.3

RoleProfileTITLE DataScientistRole(27)

Summarystatement

Leadstheprocessofapplyingdataanalytics.Deliversinsightsfromdatabyoptimisingtheanalyticsprocessandpresentingvisualdatarepresentations.

Mission Finds,managesandmergesmultipledatasourcesandensuresconsistencyofdatasets.Identifiesthemathematicalmodels,selectsandoptimisesthealgorhythmstodeliverbusinessvaluethroughinsights.Communicatespatternsandrecommendswaysofapplyingdata.

A.7.TechnologyTrendMonitoring–L.5

E.1.ForecastDevelopment-Level4

RoleProfileTITLE DataSpecialistRole(28)

Summarystatement

Ensurestheimplementationoftheorganisationsdatamanagementpolicy.

Mission Ensuresassetprotectionthroughtheprovisionofclean,consistent,qualityassureddata.Maintainstheintegrityofdata,storesandsearchesdataandsupportspresentationofdataanalysis.

A.6.ApplicationDesign–L.3

E.6.ICTQualityManagement–L.4

E.8.InformationSecurityManagement–L.4

RoleProfileTITLE ScrumMasterRole(29)

Summarystatement

Leadsandcoachesanagileteam.

Mission Createsahighperformanceself-manageddynamicteamminimisingimpedimentstodevelopmentprogress.Drivesteambyapplyingtheagileprocesstoachieveanoptimesedwork-flowthroughcontinuousimprovement.Supportsteamgoalsandcoordinatesactivitieswithotherteams.

B.3.Testing-L.3

B.6.SystemsEngineering-L.4

D.9.PersonnelDevelopment–L.3

E.4.RelationshipManagement–L.3

RoleProfileTITLE ProductOwnerRole(30)

Summarystatement

RepresentsthevoiceofthecustomerinanAgileteam.

Mission Understandscustomerrequirementsandvalidatesthatthedevelopedsoftwaresolutionmeetsrequirements.LinksbusinessandAgileteams.

A.4.Product/ServicePlanning–L.4

A.9.Innovation–L.4

E.4.RelationshipManagementL.4

LOGFILE CWA Part 1 EU ICT PROFESSIONAL ROLE ... › wp-content › uploads › 2018 › 10 ›...

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