Lisburn & Castlereagh City Council A-Z OF SERVICES€¦ · Anti-social Behaviour 028 9250 9394...

Lisburn & Castlereagh City Council

A-Z OF SERVICES

www.lisburncastlereagh.gov.uk

CASTLEREAGHEAST

DOWNSHIRE EASTDOWNSHIRE WEST

KILLULTAGH

LISBURNNORTH

LISBURNSOUTH

CASTLEREAGHSOUTH

CASTLEREAGHEAST

DOWNSHIRE EASTDOWNSHIRE WEST

KILLULTAGH

LISBURNNORTH

LISBURNSOUTH

CASTLEREAGHSOUTH

Lisburn & Castlereagh City Council is the name of the Council that came into power on 1st April 2015. It covers the following areas:

CASTLEREAGHEAST

DOWNSHIRE EASTDOWNSHIRE WEST

KILLULTAGH

LISBURNNORTH

LISBURNSOUTH

CASTLEREAGHSOUTH

CASTLEREAGHEAST

DOWNSHIRE EASTDOWNSHIRE WEST

KILLULTAGH

LISBURNNORTH

LISBURNSOUTH

CASTLEREAGHSOUTH

Castlereagh East: Ballyhanwood, Carrowreagh, Dundonald, Enler, Graham’s Bridge, Moneyreagh

Castlereagh South: Beechill, Cairnshill, Carryduff East, Carryduff West, Galwally, Knockbracken, Newtownbreda

Downshire East: Ballymacbrennan, Dromara, Drumbo, Hillhall, Ravernet

Downshire West: Blaris, Hillsborough, Lagan, Maze, Moira

Killultagh: Ballinderry, Glenavy, Maghaberry, Stoneyford, White Mountain

Lisburn North: Derriaghy, Harmony Hill, Hilden, Lambeg, Magheralave, Wallace Park

Lisburn South: Ballymacash, Ballymacoss, Knockmore, Lagan Valley, Lisnagarvey, Old Warren

Lisburn & Castlereagh City Council has retained the services of the former two councils, which includes bin collection, leisure facilities, parks and open spaces, business support, regeneration, rural development, tourism, building control, community support, arts and culture services, sports development and environmental health in addition to marketing and communications.

Through Local Government Reform, the Council has also taken on new powers from central government – planning, community planning, community development, housing responsibilities and off-street car parking. In terms of planning Lisburn & Castlereagh City Council is now responsible for the majority of planning decisions taken within the new council area following the transfer of the majority of planning powers from the DOE to the new council.

The new council website www.lisburncastlereagh.gov.uk contains all the key information for its ratepayers. There is also the ability to complete a range of online forms to apply for a range of services including building control applications, dog licences, certain business applications and marriage/partnership registration forms.

Aberdelghy Golf Course 028 9266 2738 aberdelghy@lisburncastlereagh.gov.uk

Anti-social Behaviour 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Air Pollution/Quality 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Amenity Collection 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Arts Development 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

A

Ballyoran Community & Resource Centre 028 9048 2083 community.services@lisburncastlereagh.gov.uk

Banqueting Facilities 028 9250 9295 civic.centre@lisburncastlereagh.gov.uk

Bin Collections 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Births, Deaths & Marriages (Lisburn) 028 9250 9262/3 bdm.registration@lisburncastlereagh.gov.uk

Births, Deaths & Marriages (Castlereagh) 028 9049 4520 RegBradfordCourt@lisburncastlereagh.gov.uk

Blaris Cemetery 028 9260 0813 cemetery.admin@lisburncastlereagh.gov.uk

Bowling Greens 028 9049 4636 council@lisburncastlereagh.gov.uk

Box Office 028 9250 9254

Bradford Court Offices 028 9049 4500

B

Bridge Community Centre 028 9266 2496 bridge.community@lisburncastlereagh.gov.uk

Building Control 028 9250 9372 building.control@lisburncastlereagh.gov.uk

Burial Enquiries 028 9260 0813 cemetery.admin@lisburncastlereagh.gov.uk

Business Information 028 9250 9484 hazel.king@lisburncastlereagh.gov.ukand Support

Business Start Up 0800 027 0639 Programme

A-Z OF SERVICES

Castle Gardens Education Service & Events Booking 028 9266 3377 education@lisburncastlereagh.gov.uk

Castlereagh Hills Golf Club 028 9044 8477 chgc@lisburncastlereagh.gov.uk

Cemeteries Maintenance 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Cemetery Admin 028 9260 0813 cemetery.admin@lisburncastlereagh.gov.uk

Central Services Depot 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Chief Executive’s Office 028 9250 9207 theresa.donaldson@lisburncastlereagh.gov.uk

City Centre Management 07724 586934 suzanne.lutton@lisburncastlereagh.gov.uk

Civic Headquarters 028 9250 9250 enquiries@lisburncastlereagh.gov.uk

Community Planning 028 9244 7513 catharine.mcwhirter@lisburncastlereagh.gov.uk

Community Services 028 9266 2496 community.services@lisburncastlereagh.gov.uk

Conferencing & Theatre Facilities 028 9250 9292

Corporate Services 028 9250 9270 corporate.services@lisburncastlereagh.gov.uk

Councillors 028 9250 9278 corporate.services@lisburncastlereagh.gov.uk

Countryside Development 028 9250 9552 stephen.toal@lisburncastlereagh.gov.uk

C-SAW Project 028 9081 4884 csaw@lisburncastlereagh.gov.uk

C

Customer Care (Comments and Complaints) 028 9250 9559 customer.care@lisburncastlereagh.gov.uk

Cutts Civic Amenity Site 028 9250 9453 recycling@lisburncastlereagh.gov.uk

A-Z OF SERVICES

Dance Studio 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

Derelict Premises 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Development & Planning 028 9250 9202 Dog Enquiries 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Dog Fouling 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Dog Pound* (lost/found/stray dogs) 028 9260 0804 ehealth@lisburncastlereagh.gov.uk

Dog Warden 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Drumlough Civic Amenity Site 028 9250 9453 recycling@lisburncastlereagh.gov.uk

Dangerous Structures 028 9250 9372 building.control@lisburncastlereagh.gov.uk

Dundonald International Ice Bowl 028 9080 9100 icebowl@lisburncastlereagh.gov.uk

Dundonald Touring Caravan Park 028 9080 9123 icebowl@lisburncastlereagh.gov.uk

D

* The Council Dog Pound is open Monday to Friday from 12.30pm - 2.30pm

Economic Development 028 9250 9487 paul.mccormick@lisburncastlereagh.gov.uk

Elections 028 9250 9207 theresa.donaldson@lisburncastlereagh.gov.uk

Enler Community Centre 028 9048 0184 community.services@lisburncastlereagh.gov.uk

Entertainment Licences 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Environmental Health 028 9250 9250 ehealth@lisburncastlereagh.gov.uk

Environmental Protection 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Equality 028 9250 9491 stephen.malcolm@lisburncastlereagh.gov.uk

E

Financial Services 028 9250 9230 financial.services@lisburncastlereagh.gov.uk

Food Hygiene & Food Poisoning 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Football Pitch Bookings 028 9266 2830 reception.glenmore@lisburncastlereagh.gov.uk

Freedom of Information 028 9250 9250 foi@lisburncastlereagh.gov.uk

F

A-Z OF SERVICES

* The Council Dog Pound is open Monday to Friday from 12.30pm - 2.30pm

Health Education 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Health & Safety 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Home Repair Grants 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Home Safety 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Human Resources 028 9250 9302 human.resources@lisburncastlereagh.gov.uk

H

Glenmore Activity Centre 028 9266 2830 reception.glenmore@lisburncastlereagh.gov.uk

Good Relations 028 9250 9492 david.mitchell@lisburncastlereagh.gov.uk lynsey.gray@lisburncastlereagh.gov.uk

Grove Activity Centre 028 9267 1131 reception.grove@lisburncastlereagh.gov.uk

G

Illegal Dumping of Rubbish 028 9250 9394 ehealth@lisburncastlereagh.gov.uk

Insurance 028 9250 9225 insurance.officers@lisburncastlereagh.gov.uk

Irish Linen Centre & Lisburn Museum 028 9266 3377 ilc.reception@lisburncastlereagh.gov.uk

Island Arts Centre 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

I

A-Z OF SERVICES

Kilmakee Activity Centre 028 9030 1545 reception.kilmakee@lisburncastlereagh.gov.uk

K

Lagan Valley Island 028 9250 9272 civic.centre@lisburncastlereagh.gov.uk

Lagan Valley LeisurePlex 028 9267 2121 leisureplex@lisburncastlereagh.gov.uk

Lagan Valley Regional Park 028 9049 1922 admin@laganvalley.co.uk

Laurelhill Sports Zone 028 9250 9556 adrian.baron@lisburncastlereagh.gov.uk

Leisure & Community Services 028 9250 9250 3rdFloor.reception@lisburncastlereagh.gov.uk

Litter Removal 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Lough Moss Leisure Centre 028 9081 4884 loughmoss@lisburncastlereagh.gov.uk

L

Marketing & Communications 028 9250 9221 citywide@lisburncastlereagh.gov.uk

Markets 028 9250 9433 technical.queries@lisburncastlereagh.gov.uk

Mayor’s Office 028 9250 9331 mayors.secretary@lisburncastlereagh.gov.uk

Minibus Hire 028 9266 2496 community.services@lisburncastlereagh.gov.uk

M

A-Z OF SERVICES

Minibus Permits 028 9266 2496 community.services@lisburncastlereagh.gov.uk

Moneyreagh Community Centre 028 9044 9330 community.services@lisburncastlereagh.gov.uk

Museum Collections Enquiries 028 9266 3377 ilc.reception@lisburncastlereagh.gov.uk

Museum Research Enquiries 028 9266 3377 Lira.library@lisburncastlereagh.gov.uk

M continued

Noise Control 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

N

Parks Maintenance 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

PEACE IV 028 9250 9560 niamh.o’carolan@lisburncastlereagh.gov.uk

Pest Control 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Planning 0300 200 7830 planning@lisburncastlereagh.gov.uk

Playgrounds Maintenance 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Policing & Community Safety Partnership 028 9250 9279 pcsp@lisburncastlereagh.gov.uk

Pottery Studio 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

Procurement 028 9250 9268

Property Certificates 028 9250 9372 building.control@lisburncastlereagh.gov.uk

Public Conveniences 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

P

Recycling 028 9250 9453 recycling@lisburncastlereagh.gov.uk

Refuse Collection 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Rock Rehearsal Studio 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

Regeneration 028 9250 9485 suzanne.lutton@lisburncastlereagh.gov.uk

Rural Development 028 9250 9489 melissa.cunningham@lisburncastlereagh.gov.uk

R

A-Z OF SERVICES

Sports Development 028 9250 9556 adrian.baron@lisburncastlereagh.gov.uk

Street Cleansing 028 9267 3417 opservices.reception@lisburncastlereagh.gov.uk

Street Naming & Numbering 028 9250 9372 building.control@lisburncastlereagh.gov.uk

Street Trading 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Studio Theatre 028 9250 9509 arts.information@lisburncastlereagh.gov.uk

S

TTobacco Control 028 9250 9395 ehealth@lisburncastlereagh.gov.uk

Tourism Development Section 028 9250 9486 andrew.kennedy@lisburncastlereagh.gov.uk

Trade Waste 028 9250 9436 trade.waste@lisburncastlereagh.gov.uk

VVisitor Information Centre (Lisburn) 028 9266 0038 vic.lisburn@lisburncastlereagh.gov.uk

Visitor Information Centre (Hillsborough) 028 9268 9717 vic.hillsborough@lisburncastlereagh.gov.uk

WWeddings/Receptions 028 9250 9263

Waste Management Queries 028 9250 9453

Welfare of Animals 028 9049 4567

A-Z OF SERVICES

EMERGENCY PLANNING INFORMATION

In light of the increase in incidences of adverse weather it is sensible to have important emergency contact numbers in the event of these services being needed.

Also know how to turn off your water, electricity and gas supplies and where these connection feeds are in your home.

Emergency Contact Phone Numbers

Save these numbers on your mobile phone so you can access advice quickly when needed.

Emergency Services 999 or 112

Northern Ireland Housing Executive 0344 892 0901

Northern Ireland Electricity 0845 764 3643

NI Gas Emergency Service 0800 002 001

Northern Ireland Water Waterline 0345 744 0088

Flooding Incident Line 0300 2000 100

CRITICAL CARE REGISTERS

If you or someone in your family relies on electricity or water due to a medical condition you should sign up to the NI Electricity or NI Water critical care registers. Examples include people on a ventilator or with a stair lift or electric hoist in their home.

Find out more about who is eligible and how to register on the NI Electricity website (www.nienetworks.co.uk/Customer-Information/Critical-Care-Register) or by calling them on 08457 643 643.

If you have a serious medical condition and you rely on having water, you should sign up to NI Water’s customer care register. You can find out more on the NI Water website (www.niwater.com/customer-care-register/) or by calling Waterline on 03457 440 088.

Useful Numbers

Transport NI (Roads) 0300 200 7893

Rates Office 0300 200 7801 Rivers Agency 028 9260 6100

Street Lighting 0300 200 7899

Bryson Energy Efficiency Helpline 0800 1422 865

Lisburn & Castlereagh City CouncilCivic HeadquartersLagan Valley IslandLisburnBT27 4RL

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