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The Development and Experimental Evaluation of a Focused Business Model Representation
Ben Roelens, Geert Poels
Business & Information System Engineering (2015)7(1)
Appendix (available online via http://link.springer.com)
Appendix B: Questionnaire
1. Group Assignmentt1 t2
Group A Treatment 1: Healthcare use case Treatment 2: Manufacturing use case Group B Treatment 1: Manufacturing use case Treatment 2: Healthcare use caseGroup C Treatment 2: Healthcare use case Treatment 1: Manufacturing use case Group D Treatment 2: Manufacturing use case Treatment 1: Healthcare use case
Treatment 1: existing VDML diagramsTreatment 2: VDML business model viewpoint
2. Supportive Document: Definition of the VDML Meta-model Elements
Element DefinitionRole An expected behavior or capability profile, which is associated
with participation in a BusinessNetwork.Participant Anyone or anything that can fill a role in a collaboration.
Participants can be OrganizationUnits or Communities.BusinessNetwork A collaboration between companies, individuals or members of
communities, participating in an economic exchange.Community A loose collaboration of participants with similar characteristics
or interests.OrganizationUnit An administrative or functional organizational collaboration,
with responsibility for defined resources, including business units, departments, projects, or task forces.
ValueProposition Expression of the values offered to a recipient.providesreceives
Providing or receiving a ValueProposition from or to another Role.
DeliverableFlow The transfer of a BusinessItem from a provider (or producer) to a recipient (or consumer).
BusinessItem Resource, which can be acquired or created, that conveys information or other forms of value and is conveyed from a provider to a recipient.
Store Represents a container of a resource. The resource that is stored is identified by a business item.
High-level Activity Repeated activity pattern, which implements a specific CapabilityMethod.
Store or activity: InputPort
Connection point for input to a Store or Activity.
Store or activity: OutputPort +
ValueAdd
Connection point for output from a Store or Activity.
CapabilityMethod A business process, which includes the activities, deliverable flows, business items, capability requirements and roles that deliver a capability.
CapabilityMethod: InputPort
Connection point for input to a CapabilityMethod.
CapabilityMethod: OutputPort +
ValueAdd
Connection point for output from a CapabilityMethod.
CapabilityOffer Ability to perform a particular kind of work and deliver desired value.
supports (a CapabilityOffer)
The support of a CapabilityOffer by a CapabilityMethod or a Store of BusinessItems.
supports(a CapabilityMethod)
The support of a CapabilityMethod by a CapabilityOffer.
Port-Delegation
Linking the Port and associated DeliverableFlows of a CapabilityMethod with the Port of a sub-CapabilityMethod.
3. Experimental Tasks3.1 Personal Questions
1. What is your gender?2. Study program: please select the courses you already took in your curriculum
o Informatica I (MS Word, MS Excel)o Informatica II (Java)o Beleidsinformatica (ER diagrams, BPMN, SQL, Java)o Bedrijfsprocesbeheer
3. MIS thesis: are you doing a thesis at the department 'Beleidsinformatica' (supervisor prof. Poels or prof. Gailly)?
4. Working experience: please select the industries in which you have at least 3 months of working experience
o Healthcare industry (e.g.: a hospital, doctor's office, ...)o Manufacturing industryo Other / Not applicable
3.2 Comprehension Questions
1. Which processes (i.e., Activities / High-level activities1 or CapabilityMethods2) are executed by the company? List these processes in the right order below. When a process is splitted in sub-processes, first list the name of the complete process, followed by the name of the sub-processes. In case of parallel processes the ranking order does not matter.
2. The Role who receives the ValueProposition with the most Components if fulfilled by the following Participant:
A. CommunityB. OrganizationUnit
3. The input resources of processes are provided by Stores. List the input resources of the process (i.e., Activity / High-level activity1 or CapabilityMethod2) that is connected with the most input Stores.
4. List all unique ValueProposition Components provided by the OrganizationUnit(s) within the BusinessNetwork.
5. Competences are the result of the coordination of resources during the processes of a company. List those Capabilities (i.e., CapabilityOffers) of the hospital that are directly supported by a process (i.e., CapabilityMethod).
1 Hint about which meta-model construct to consider for the existing VDML viewpoints.2 Hint about which meta-model construct to consider for the VDML business model viewpoint.
3.3 Problem-solving Questions
1. Resources, which are held in Stores, can either be material, immaterial, or human. List those human resources, based on the diagrams provided for this case.
2. The cost structure of a company is the result of acquiring resources, either bought from an external supplier or licensed from an external partner. Based on the provided diagrams, try to come up with some cost elements that are economically relevant for the central OrganizationUnit in this case.
3. The revenue streams of a company are acquired by a Company in return for the provided ValueProposition. Based on the diagrams, try to come up with revenue streams that are economically relevant for the central OrganizationUnit in this case.
Glossary Maternity care: Kraamzorg ER: Emergency RoomMonitoring: Medische opvolging Obstetrician: VerloskundigeAdmissions: Ziekenhuisopnames Anesthesiologist: AnesthesistMaternity Ward: Kraamafdeling Pediatrician: Kinderarts
4. Instrumentation4.1 Healthcare Case4.1.1Existing VDML Viewpoints
LegendSymbol Meaning
Participant
Provides/ receives
Value Proposition
Value Proposition Exchange Diagram
Value Proposition Structure Diagram
Glossary Maternity care: Kraamzorg ER: Emergency RoomMonitoring: Medische opvolging Obstetrician: VerloskundigeAdmissions: Ziekenhuisopnames Anesthesiologist: AnesthesistMaternity Ward: Kraamafdeling Pediatrician: Kinderarts
Business Network Structure Diagram
Capability Management Diagram
Activity Diagram
Business Network Activity Diagram
Maternity Care Method Activity Diagram
LegendSymbol Meaning
BusinessNetwork
Community
OrganizationUnit
Consists of
Text Role
LegendSymbol Meaning
OrganizationUnit
CapabilityMethod
Store
CapabilityOffer
Supports (a CapabilityOffer)
Supports(a CapabilityMethod)
LegendSymbol Meaning
Role
Deliverable-Flow
Text BusinessItem
Store
High-level Activity
InputPort
OutputPort + ValueAdd
Glossary Maternity care: Kraamzorg ER: Emergency RoomMonitoring: Medische opvolging Obstetrician: VerloskundigeAdmissions: Ziekenhuisopnames Anesthesiologist: AnesthesistMaternity Ward: Kraamafdeling Pediatrician: Kinderarts
4.1.2 VDML Business Model Viewpoint
Business Network Diagram
Value Stream Diagram
LegendSymbol Meaning
Participant
Provides/ receives
Value Proposition
Text Value Proposition Component
Community
OrganizationUnit
Is a
Glossary Maternity care: Kraamzorg ER: Emergency RoomMonitoring: Medische opvolging Obstetrician: VerloskundigeAdmissions: Ziekenhuisopnames Anesthesiologist: AnesthesistMaternity Ward: Kraamafdeling Pediatrician: Kinderarts
LegendSymbol
Text
MeaningRole DeliverableFlow BusinessItem
StoreInputPort
OutputPort + ValueAdd
CapabilityMethodInputPort
OutputPort + ValueAdd
Capability-Offer
(Capability-Method)
Supports a Capability-
Offer
Port- Delegation
Glossary Maternity care: Kraamzorg ER: Emergency RoomMonitoring: Medische opvolging Obstetrician: VerloskundigeAdmissions: Ziekenhuisopnames Anesthesiologist: AnesthesistMaternity Ward: Kraamafdeling Pediatrician: Kinderarts
Low-level Capability Diagram
LegendSymbol Meaning
OrganizationUnit
Store
CapabilityOffer
(Store) Supports a CapabilityOffer
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
4.2 Manufacturing Case
4.2.1 Existing VDML Viewpoints
Value Proposition Exchange Diagram
LegendSymbol Meaning
Participant
Provides/ receives
Value Proposition
Value Proposition Structure Diagram
LegendSymbol Meaning
BusinessNetwork
Community
OrganizationUnit
Consists of
Text Role
Business Network Structure Diagram
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
LegendSymbol Meaning
OrganizationUnit
CapabilityMethod
Store
CapabilityOffer
Supports (a CapabilityOffer)
Supports(a CapabilityMethod)
Capability Management Diagram
Activity Diagram
LegendSymbol Meaning
Role
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
DeliverableFlow
Text BusinessItem
Store
High-level Activity
InputPort
OutputPort + ValueAdd
Business Network Activity Diagram
Innovation Management Method Activity diagram
Fulfillment Management Method Activity Diagram
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
4.2.2 VDML Business Model Viewpoints
Business Network Diagram
LegendSymbol Meaning
Participant
Provides/ receives
Value Proposition
Text Value Proposition Component
Community
OrganizationUnit
Is a
Value Stream Diagram
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
LegendSymbol
Text
MeaningRole DeliverableFlow BusinessItem
Store
InputPort
OutputPort + ValueAdd
CapabilityMethod
InputPort
OutputPort + ValueAdd
CapabilityOffer (Capability- Method)
Supports a Capability-
Offer
Port-Delegation
Glossary Specification freeze: Definitief vastleggen van specificaties Release: OntwikkelingLogistic Handling: Logistieke afhandeling Fulfillment: Gehele Productie
Low-level Capability Diagram
LegendSymbol Meaning
OrganizationUnit
Store
CapabilityOffer
(Store) Supports a CapabilityOffer
5. Solutions5.1 Healthcare Case
Comprehension questions (/25)
1. Monitoring, Emergency care, Maternity care3, Admissions, Maternity ward, Operating room, Recovery4, Patient recovery, Child recovery ( /8)
2. Community ( /1)3. Obstetrics nurse, Obstetrician, Pediatrician, Operating room, Anesthesiologist,
(Patient)5 ( /5)4. Recourse-intensive maternity care service, Continuous monitoring of the
gestation, Reduced physical efforts, Reduced risk of death of mother, Reduced risk of death of unborn child, Reduced cost of maternity healthcare ( /6)
5. Emergency, Admissions, Maternity ward, Operating room, Recovery ( /5)
5.2 Manufacturing Case
Comprehension questions (/20)
1. Manage innovation, Manage idea, Manage release, Manage fulfillment, Plan fulfillment, Manage production, Deliver product ( /7)
2. Community ( /1)3. Approved idea, Product management capacity, Engineers, Intermediate
releases ( /4)4. Fair price, Market-driven design, Fast innovation, Late specification freeze ( /4)5. Innovation management, Fulfillment management, Release management,
Production management ( /4)
3 Due to a small error in information equivalence, Maternity Care is the right answer for the existing VDML diagrams.4 Due to a small error in information equivalence, Recovery is the right answer for the VDML business model viewpoint.5 Although a patient is strictly not provided by a Store, it is not wrong to consider it as an input resource based on the provided diagrams. As a result no points were deducted when a participant provided this answer.
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