Linda Bounds V.P. Financial Services MidwayUSA

Linda BoundsV.P. Financial Services

MidwayUSA

Workforce Engagement

“The extent to which your workforce is emotionally and intellectually committed to accomplish your organization’s work, mission and vision.”

What is Workforce Engagement?

Why is it Important?

Engagement characterized by:1. Meaningful work 2. Clear organizational direction 3. Performance accountability 4. Safe, trusting, effective and

cooperative work environment 5. Work is aligned with the

employee’s personal values

Five Key Steps 1. Establish Framework 2. Hire for Values and Culture 3. Design Processes to meet

Employee Key Requirements 4. Measure Results 5. Listen, Learn, Improve

How do you achieve high levels of Workforce Engagement?

Step 1: Establish Framework

• Mission Statement • Culture Statement • Operational Goals • Strategies • Governance

• Strategy • Alignment with Values • Alignment with

Culture • High Performance

Step 2: Hire for Values and Culture

Step 3: Design Processes to Meet Employee Key Requirements

Step 3: Employee Key Requirements

• Benefits • Work place environment• Accountability • Training and Development • Rewards and Recognition • Communication

Results

Employee Satisfaction Overall    

Measure Actual Goal Actual Goal

 E-SAT Rollup (overall score)

82%86%

87%86%

 Employee engagement

85%90%

92%90%

Step 4: Measure Results

Þ Measure the Processes affecting Employee Satisfaction

7.2 Employee Satisfaction 2013 Q1 2013 Q3    Actual Goal Actual Goal

7.2.1.1 % of Employees in Position at or above 75th Percentile 69% 100% 69% 100%7.2.3.1 Promotions from Within 87% 75% 80% 75%

Þ Measure Employee Satisfaction with E-Sat Survey  

Step 5: Listen, Learn, Improve

The Process

1. It’s Extremely Important – No. 2 Goal2. Remember Five Key Steps3. Must have Top-Level Involvement4. Our Approach (the Process)5. It’s a Journey, not a Destination6. Listen, Learn, Improve7. Steal Shamelessly and begin today!

Take-Aways

Thank you for your time today

Questions?