Leveraging social media for your marketing strategy

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Andrew Chow

Andrew Chow a.k.a Ideasandrew Founded

Ideamart (S) Pte Ltd since 1994 . Ideas & Concepts since 2002

Table For Six since 2008

Education

Thames Valley University, UK

Membership

SACEOS member 2004

Business Awards

STB Business Award – Most Innovative Marketing Initiative award 2007

Spirit of Enterprise 2008

Successful Entrepreneur 2010

Certification

NLP Practitioner

Certified Life Coach

Forte

PR Strategic Counsel, Implementation & Monitoring

Social Networking / Social Media Strategy

Brand Management Consultancy

Personal Branding

Professional Affiliation

Approved NCSS Training Provider

WDA ACTA-certified

Andrew Chow a.k.a

Ideasandrew

Social NetworkingFacebook - http://www.facebook.com/#!/AndrewChowKokWah

Plaxo http://ideasandrew.myplaxo.com/

Linkedin - http://sg.linkedin.com/in/ideasandrew

Social Media SharingFlickr Collection - http://www.flickr.com/photos/ideasandrew/

Youtube Channel - http://www.youtube.com/user/ideasandrew

Slideshare - http://www.slideshare.net/ideasandrew

Podomatic - http://ideasandrew.podomatic.com

Social Blogging / Micro-bloggingTwitter - http://twitter.com/Ideasandrew

Wordpress – www.andrewchow.sg

Social CollaborationWikipedia - http://en.wikipedia.org/wiki/User:Ideasandrew

Meet up - http://www.meetup.com/members/11966314/

More than 150 interviews/feature in 5 years from local and international media

Differentiate the Internet with New Internet

Embracing Social Media Lifestyle

Mastering Social Media Content, Conversation and Communities

Social Media Ethics and Etiquette

The Myths of Social Media

Google : Search

(You look for information)

Social Media : Share

(Information look for you)

Social Media

=

New Internet

=

Live Communication

o Learn what people are saying about you

o Create buzz for events & campaigns

o Increase brand exposure

o Identify and recruit influencers to spread your message

o Find new opportunities and customers

o Support your products and services

o Improve your search engine visibility

o Gain competitive intelligence

o Get your message out fast

o Retain clients by establishing a personal relationship

o Be an industry leader – not a follower

Reach

o Website visits / views

o volume of reviews

and comments

o Incoming links

Action & Insight

o Sales inquiries

o New business

o Customer satisfaction

and loyalty

o Marketing efficiency

Engagement & Influence

o Sentiment of reviews

and comments

o Brand affinity

o Commenter

authority/influence

o Time spent

o Favourites / Friends / Fans

o Viral forwards

o Number of downloads

Resources required for social media may include:

o Strategic consultation

o Training

o Creating content

o Integrating tools

o Distributing content

o Relationship management

o Measuring value

| Social Media |

Content{ What’s happening in the world? }

{ What can I do with it? }

{ Is this real, useful, relevant? }

{ How do I maintain Control? – You CAN’T }

Original

Co-created

User-generated

Content

Original

Something Exclusively

Yours!

Your Creativity!

Co-created

Exposes a Problem/ Asks a Question

Solves a Problem/ Answers a Question

Propose a Solution / Enrich an Answer

Verify a Solution / Test an Answer

Others Contribute to what

you have started

Value Adding !

Others generate new

Content about your brand

Entirely on their own

User-generated

Value Creation !

600 years to watch all videos(2011 – 2611)

5,000,000,000

70% of people on earth

has a photo in Flickr

If FACEBOOK is a Country,

It will be the 3rd largest Country In the World

(after China & India)

700,000,000

| Social Media |

Context

(Conversation)

(What’s there to talk about?)

(How do I conduct myself on social media?)

Listen & Learn

Share & Inspire

Comment & Commend

Poll & Publish

Monitor & Measure

| Social Media |

Contacts

(Community)

{ Who am I meeting? }

{ Where can I find them? }

{ What do they know? }

{ When are they moving on? }

{ Why do I need to know them? }

Influencers

Peers

Thought Leader

FaceBook – The King of Social Networking

LinkedIn – The network of connection, recommendation and sharing

Twitter – The Brand Directory of Social Media

Youtube – The Social Coffee shop for Social Commercial

Flickr – The Open Album

Podcast : Personal On-demand Broadcast

Slideshare – The platform to share your knowledge, Sell your expertise

Blog – The corporate dairy every company needs

o Fastest growing social network in emerging countries (China, India, Brazil)(700 million members)

o Powerful tools to engage and understand

your audience:

o Brand pages

o Custom applications

o Targeted advertising

o Audience insights/metrics

o Opinion polls

o Your brand’s homepage on Facebook.

o Allow you to post photos, videos, events and other messages.

o Users interact with you byo Becoming fans

o Commenting on your posts

o Participating in discussions

o Post photos to your page

o Fans see your page updates in their newsfeed

o Contains profiles of Fortune 500

executives and leading entrepreneurs

o average individual salary on LinkedIn

is $109,000

o On LinkedIn your can:

o Post a profile and resume

o Connect with colleagues

o Share professional recommendations

o Find jobs

o Forums to demonstrate expertise and

find answers

o Microblogs are blogs limited

to a sentence or two (about 140

characters)

o People use microblogging to

promote themselves, share

content and follow friends,

celebrities and brands

o Companies use it for marketing,

public relations and customer

service by giving their brand a

voice within the community

o share timely information

o promote useful content including

resources, contests, deals, etc.

(not just your own)

o personify your brand

o connect with your customers and

develop leads

o build credibility and influence

o listen to consumer buzz

o research competitors

o network and learn from experts in your

field

Twellow = Yellow Pages of Twitter

o Video sharing sites let you

upload videos and sharethem with people.

o They’re a perfect

repository for video blogs,

taped seminars, witty

Power Points, commercials,

how-to’s and a behind-

the-scene look at your

organization.

o helps you gain exposure and direct traffic back to your website

o sparks interest without a hard-sell

o videos can be low-fi and cheap to produce - immediacy and content is more important than quality.

o videos can be a place to showcase your leadership in a field, and spread customer testimonials

o Photo sharing sites give

you a place to upload

and organize your

photos

o You can invite friends to check out your

photos and people

can find your photos

by searching for the

keywords (tags) you apply to your photos.

o detail the launch of a new

product, from initial

sketches to the launch

party

o promote special events,

charitable campaigns, and

awards ceremonies

o provide an inside look at

your organization, making it

appear glamorous, busy,

fun, or innovative

o A podcast is a series of audio or video files which is distributed by syndicated download to your computer, for use on an MP3 player or computer.

o Podcasts can be simple recordings of conversations, presentations, or interviews

o They’re a chance to provide build an audience around your brand or message.

o A file-sharing site is a series of presentation in

PPT, PDF, Word format which is distributed by

syndicated download to your computer, for

use on a presentation software.

o File-sharing can be simple notes of training,

seminar, conferences, and workshop.

o Excellent tools to share knowledge and

thought leadership

o A blog is a website with

regular entries of commentary or news

o Blogs serve to establish

your company as

transparent, relevant,

active, and expert.

o engage in dialogue with

your customers

o improve your search engine

visibility

o promote product launches

and events

o gain expert status by

providing useful tips

Article Submission and Crowd Sourcing Tools

Social Media Monitoring

Social Media Aggregation

Social Media Measurement

Social Media Community Growth Tools

Social Media Knowledge Base

\

www.ezinearticles.com

www.wikipedia.com

www.smashwords.com

www.feedbackfarm.com

www.proprofs.com

www.animoto.com

www.ustream.com

www.socialmention.com

Professional -

www.jamiq.com

www.hootsuite.com

www.hootsuite.com

www.hootsuite.com

www.google.com/analytics

www.klout.com

www.twitalyzer.com

Facebook Connect

OpenID

Mobile Web

Mass Invite (not Mass Broadcast)

Social Network

(www.socialengine.net)

Mashable – www.mashable.com

www.socialmediab2b.com

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