Leverage the Combined Power of Oracle Tutor, UPK...

1 © 2009 KBACE Technologies, Inc.

Leverage the Combined Power of Oracle Tutor, UPK & OLM

February 11, 2009

© 2009 KBACE Technologies, Inc.2

Agenda

•Education Overview•Education & Learning Approach•Oracle Tutor•Oracle User Productivity Kit•Oracle Learning Management•Demonstration

© 2009 KBACE Technologies, Inc.3

Learning Platform Approach

•Focus on the User

•Align with the Implementation Plan

•Leverage Documentation

•Monitor User Adoption & Learning

•Build a Platform for Continuous Training Improvement

4 © 2009 KBACE Technologies, Inc.

© 2009 KBACE Technologies, Inc.5

Align Education Strategy with Implementation Plan

• DefinitionPlanning

• ElaborationCRP IIDevelop Future Process ModelUnit Test Conversions, Interfaces

• BuildSystems Integration Test

• TransitionUser Acceptance Test

• ProductionPost Production Support

• Develop Adoption & Learning Plan• Brief Executive & Senior Mgmt• Educate Project Team

• Solidify Roles & Responsibilities

• Create End-User Documentation including Policies & Procedures

• Conduct End User Training

• Monitor End User Adoption & Learning

© 2009 KBACE Technologies, Inc.6

Four Layers of DocumentationProcess documents provide a roadmap to your business flow. By providing a hierarchy, end users have the option to drill down to the details when needed.

© 2009 KBACE Technologies, Inc.7

Oracle Tutor

© 2009 KBACE Technologies, Inc.8

Tutor Business Process Documentation

Adding Suppliers

Selecting Supplier

Start

RequestorComplete SupplierMaintenance form.(1)

RequestorForward form to APSupvr. (2)

AP SupvrVerify that allrequired supplier infocomplete. (3)

Paperworkcomplete?

AP SupvrRequest missing info.(4)

> Submit Request

AP SupvrRecord info onSupplierMaintenance form.(5)

AP SupvrDetermine whethernonstandardpayment termsrequested. (6)

Supplierrequests

nonstandardpayment termsunfavorable to

company?

AP SupvrEvaluate request fornonstandardpayment terms. (7)

AP SupvrDeliver SupplierMaintenance form toVP Finance. (8)

VP FinanceEvaluate request fornonstandardpayment terms. (9)

VP FinanceForward SupplierMaintenance form toAP Clerk & AP Supvr.(10)

AP ClerkAdd supplier todatabase. (11)

> Suppliers

AP ClerkNotify Requester thatsupplier has beenadded to database.(12)

Supplier hasbeen placed on

hold?

AP ClerkFile suppliermaintenancedocumentation. (13)

End

AP ClerkRetain suppliermaintenancedocumentation insuppliermaintenancepending file. (14)

End

A

A

N

Y

Y

N

N

Y

© 2009 KBACE Technologies, Inc.9

User Productivity Kit (UPK)

© 2009 KBACE Technologies, Inc.10

Tutor Documents link to UPK Content

Links to UPK simulations interactively describing what the user needs to do in the application

© 2009 KBACE Technologies, Inc.11

Oracle Learning Management

• Centralize Learning Management System

• Web-based

• Supports industry-standard content from tools such as Tutor and UPK

• Provides cross-module integration

© 2009 KBACE Technologies, Inc.12

Oracle Learning Management

© 2009 KBACE Technologies, Inc.13

OLM Player Window with UPK Content

© 2009 KBACE Technologies, Inc.14

Tutor, UPK, and OLM Architecture

© 2009 KBACE Technologies, Inc.15

Leveraging the Power of Tutor, UPK, and OLM

•Right Tools – Tutor, UPK, & OLM

•Right Approach• Develop Solution in CRP

• Document Solution in CRP

• Deploy Documentation

• Train End Users

• Test End Users

• Track Training Results

•Result: End Users knows how to do their jobs, Day ONE!