Leif Hemstad WW Director – Premier Field Engineering Microsoft March 16, 2011

Telecommuting

Leif Hemstad WW Director – Premier Field EngineeringMicrosoft

March 16, 2011

Telecommuting At Scale

2

Canada:United States:Latin America:

APACIndia: Japan: Greater China:

Central and Eastern Europe:Germany:MEA:UK:Western Europe:

EMEA

Asia

Americas

Why Telecommuting is Important to Me

Importance to My Business

Attract, Recruit and Retain Team MembersTeam Members control their Work/Life Balance

My Workgroup Health is 12% higher than the rest of Microsoft$11K - $25K of Infrastructure Cost to Office-based Team Members goes awayCloser Customer ConnectionReduced Sick and Disability TimeBusiness Continuity

63 Million Americans will Telecommute by 2016

- Forrester Research “US Telecommuting Forecast,2009 To 2016”

Enabling Telecommuting

HR

BusinessTechnology

Infrastructure

Culture

Team Member/Employe

e

Customers

Neighbors

Suppliers

Vendors

Technology is a Must

12

3 4InstantMessaging

TelephoneSupport

Meeting-Centric Collaboration

Tools

Social Networks

Security5

Key Learnings to Share

Walk In Their ShoesDon’t Go All In immediately – Evolve

Not all team members can handleBusiness and Cost Models

Technology Start Up Costs – Monthly Savings – Face-to-Face Investment

Communication is AmplifiedOffice Becomes a Community Center

Impact on the physical office or facility