Learning Windows Vista ™ in the workplace WOH, ELF, and other new resources

Learning Windows Vista™

in the workplace

WOH, ELF, and other new resources

Topics

Overview of new learning resources for Windows Vista

Focus is end user, not IT, trainingEmphasis on what’s available now

Recommendations for delivering Windows Vista training to end users

New learning resources

Why these resources?• Customers have asked us for:

– Help with identifying the most important end-user topics– More short, granular topics, that can be digested in just

a few minutes– More topics to help raise awareness before users get

Windows Vista– More attention to minimizing disruption on Day 1 of

deployment

New learning resources for Windows Vista

1. A completely redesigned Help system2. Windows Online Help (WOH)3. The Enterprise Learning Framework (ELF)4. Tips and Tricks for Windows Vista5. Best Practices reference guides6. Whitepaper: Learning Windows Vista in the Workplace

Windows XP topics were thrown away and the Help system has been totally re-written

Consistent non-technical tone suitable for end usersTopics are based on where we get the most queries

Availability: Now in Windows Vista, from Start menu > Help and Support

A completely redesigned Help system

XP

Or, try using search as the keyword

WindowsVista

Summary

Windows Online Help (WOH)Same topics as in-boxBut more, and updated

Continuous publishing

Viral learning (share)

Availability: now at http://windowshelp.microsoft.com

Same thingonline(WOH)

WOH is continuously updated as we get new information and feedback

It will eventually include some short video-style tutorials (RTM)

Viral learningUsers can e-mail topics to each other

They can also save them in Favorites for when they have time, or reference

The ELF (Enterprise Learning Framework)Identifies a select set of WOH topics that are important for enterprise IWs (~150 out of ~2K)Suggests a timeline for distributing the topics to users, by stages of deploymentAcknowledges different categories of users and different situations (e.g. mobile)Fits easily into the corporate communication plan

Creates a sample email with topic links

Excerpt from ELF report

Sample topic

look familiar?(from WOH)

Includes content for the 2007 Microsoft Office release

Uses for the ELF

Develop a training and communication planIdentify a few key learning topics for a particular feature, such as Search

For example, to use on corporate intranet site

Get ideas for tips and tricks topicsFor example, for a newsletter or lunch-and-learn

Availability: The ELF online tool is part of the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), available on the TechNet Desktop Deployment Center. The ELF can be accessed by anyone without a password: www.microsoft.com/technet/desktopdeployment/bdd/elf/welcome.aspx

Tips and Tricks: more than they seem

A great overview

Available now:Script for a 60-90 minute demo session

Top 10 Tips & Tricks reference card

2-page tip sheet

Coming:Video

Availability: now atwww.windowsvista.com/tipsandtricks

Best Practices reference guides

PowerPoint references

Two available for Beta 2:

1.Everyday Work (search & organize, desktop)

2.Power Management for Windows Vista Best Practices

Check with your field representative for availability

Whitepaper

Learning Windows Vista in the Workplace

Detailed list of learning objectives

Where to get content for each learning objective

Recommendations for training based on our research

Especially useful for training specialists

Availability: now atwww.windowsvista.com/tipsandtricks

Recommendations for Windows Vista training

deliveryBased on our research and customer best-practices

Information Workers(end-users)

IT & Training stakeholders

Windows UX training research1.Ethnography

2.Surveys

3.Interviews

Recommendations based on our researchManage multiple phases of the learning curve

Focus on the motivation to learnPain points; job effectiveness

Provide self-help resources in small chunksProvide a variety of learning resourcesEncourage viral learning

Learning influentials are very important!Make it easy to disseminate and share info

Consider involving change management

Much more in the whitepaper! Available at www.windowsvista.com/tipsandtricks

In summary, starting to meet these needs…

Raising awareness, because enterprises want employees to embrace new technologiesMinimizing disruption because enterprises can’t afford disruptionUsing informal learning, because employees don’t have time

Short learning modulesTips-and-tricksViral learning (helping others easily)

Acknowledging that enterprises need to make it their own, customizeWorking with Microsoft® Office and Windows® together because they are the enterprise Desktop

© 2006 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.