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LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Leading in 3D | CIO Leadership Model to Drive Digital Transformation to Scale
Sandra Ng, Group Vice President – Practice Group, IDC’s Asia Pacific
LEADING IN 3D CIO’s leadership model to
drive digital transformation
(DX) to scale
Sandra Ng Group Vice President,
IDC Asia/Pacific
sng@idc.com
@ngsiangchin
CIO Summit
Melbourne 2016
@#ciosummit
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
The inter-dependence of DX, 3rd platform and IT leadership
Digital mashups
3rd platform is the
technology enabler/platform
to accelerate DX
Digital masteries
DX is a customer-
centric business
strategy
Digital leaders
IT leadership is
a critical success
factor in digital
transformers and
disruptors
3
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Digital masteries
Leadership mastery (Leadership DX) • CEO must take the DX driver seat
• Vision, Organization structure, Commitment
• KPI: Competitive share in core and new markets
Relationship mastery
(Omni-experience DX) • DX is a customer-centric
business strategy
• Reach, Relevancy,
Reciprocity
• KPI: Net promoter score Operational mastery
(Operating model DX) • Automated and agile processes
• Scale, Scope, Speed
• KPI: Critical process cycle time
Information mastery (Information DX) • Information is at the core of the DX
economy
• Syntax, Semantics, Socialization
• KPI: % of revenue generated from
information
Talent mastery (Worksource DX) • Work optimization and talent sourcing
• Process, People, Culture
• KPI: Best place to work index
4
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
DX dimension priorities
Source: IDC DX Spending Guide, 2016 (WW ICT+Business Services Spending); Asia/Pacific C-suite Barometer
Research 2016 (APeJ N=1,472 CxO; 667 CIO/CTO; 805 CEO/LoB) – QA3 5
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
3rd platform has gone mainstream in ICT marketplace
Source: IDC ICT Spending Guide (2P vs 3P for APJ), 2016 6
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Digital mashups: Turning a can of coke into a
Spotify jukebox
7
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Digital leadership By 2020, one quarter of the C-level business executives in A1000 companies will
have spent at least 3 years of their career in a technology leadership role.
IDC
• Launch regular digital "boot camps" to raise leadership’s digital IQ and tech savviness
• Develop a holistic "use-case" journey for the organization
• Strategic CIO complements both CDO and CTO
o Tactical CIO requires a very strong CDO partner
o Disruptive CIO makes the CDO or CTO role redundant
• CTO
o Integrates IT into products and services
o CTO is the technology leader in R&D
Source: IDC DX FutureScape 2017, October 2016
Tech savvy CEO
*COO/CMO/CHRO/etc. 8
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Vivek
Badrinath
Deputy CEO
and head of
IT and
Marketing
Digital leaders
Maile
Carnegie
Group
Executive
Digital
Banking
Nitin Chugh
Head of
Digital
Karen Chan
Chief Digital
Officer
Jeff Zhang
CTO
Carlos Torres
Previously
head of digital
banking unit,
now President
and COO
Kasper
Rorsted
Newly
appointed
CEO of
Adidas
Outside of Asia/Pacific In Asia/Pacific
9
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
What is Leading in 3D?
Leading in 3D is a new IDC’s
CIO leadership model designed
specifically for IT executives to
lead their enterprise’s digital
transformation journey.
Digital transformation is a
journey, and the organisation
and its leadership must
mature along several stages.
IDC’s Leading in 3D
MaturityScape provides and
important tool that enables
information and technology
(I&T) executives to fill their
challenging role and adapt
their organisation to:
• Establish the company’s
digital vision
• Lead innovation
• Lead integration
• Lead incorporation
IDC believes that the next
generation of successful
technology executives will
lead organisations that
treat digital change as a
continuous process –
developing competencies
across multiple styles of
innovation execution by
integrating new ideas with
existing systems and
architecture without
disrupting business
operations or customer
experience.
10
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Top desired outcome in CIO’s office 2016-2017
Source: Asia/Pacific C-suite Barometer 2016
(N=667 in AP CIO/CTO and 30 in NZ CIO/CTO –
53%/43%/3%); QCIO5 11
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
L3D is IT’s DX leadership model: Innovate
Focus on IT organization
development and talent management:
Rebalance IT’s talent portfolio for digital competencies.
Develop consumer engagement expertise.
Create an innovation culture focused on generating multi-tier digital revenue streams.
Create an innovative and digitally
competent IT organization.
12 Source: IDC L3D Practice, 2016
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale 13
Innovation requires design thinking
Learn fast
On time
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
Design thinking at its best 14
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
L3D is IT’s DX leadership model: Integrate
Focus on IT service management and
enterprise architecture:
Create customer-facing and ecosystem-facing IT/digital services.
Implement cross functional DX program management.
Deliver enterprise applications on standard platforms.
Create a reliable, scalable and
secure digital infrastructure.
15 Source: IDC L3D Practice, 2016
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale 16
The O2O integration
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
L3D is IT’s DX leadership model: Incorporate
Focus on change management
techniques:
Transform IT infrastructure and operations.
Focus on “infrastructure innovation”.
Selectively incorporate new skills into existing IT organization.
Create a flexible and optimized IT
infrastructure.
17 Source: IDC L3D Practice, 2016
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
New KPIs for the leading digital business
of top executives
will have
technology
leadership
experience.
of companies that
allow customers to
own their
experiences will
realize significantly
better NPS.
of companies will
derive new
revenue streams
from information-
based
products/offers.
of operational
processes will be
self-healing.
of organizations
will source
innovations from
their ecosystems
and via change
management.
33% 45% 60% 20% 75%
Digital
leadership
Digital omni-
experience
Digital
information
Digital
operating model
Digital
worksource
18 Source: IDC, WW Timeline 2020
LEADING IN 3D CIO’s leadership model to drive digital transformation (DX) to scale
The digital natives
Source: https://www.youtube.com/watch?v=DHCxsPeLyQk 19
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