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Leadership’s Role in Workplace Violence Prevention
Presented by:
Brent O’BryanVice President, Training & Organizational Effectiveness
Harold UnderdownVice President, Training & Development
• The importance of defining employee roles as they relate to workplace violence prevention
• Building and communicating a violence-free culture to your employees
• Engaging employees to develop a sense of teamwork and unity, decreasing the likelihood of workplace violence incidents
www.potentialthebook.com
Potential: Workplace Violence Preventionand Your Organizational Success
Workplace Stress
Work environment stressors that individuals may feel are not worthy of their employer’s attention, but still cause stress or need to be addressed.
• Loud or noisy co-workers• Music• Building noises• Hard-to-handle customers• Uncomfortable physical environment
(ex. desk, chair, lighting)
www.potentialthebook.com
External Stressors
Caused by personal perception. Feelings of dissatisfaction, irritability and pressure to perform are often developed from:
• Misaligned responsibilities• Lack of prioritization• Time-management issues• Inappropriate workload• Unrealistic expectations
www.potentialthebook.com
Internal Stressors
• Employee-assistance programs • Develop clear job descriptions to help employees understand their
responsibilities within an organization• Training on the warning signs of workplace stress including:
• Individual seems anxious, irritable or depressed• Complaints of headaches,
upset stomach or fatigue• Drug or alcohol use• Low morale or productivity• Loss of interest in work and
social gatheringswww.potentialthebook.com
Reducing Workplace Stress
•Never worry alone•Keep a stress inventory •Talk with your manager•Prioritize•Take a break
Ways to Manage Stress
Poll Question
9
30,000+Sites Served
What is your personal go-to stress relief at work?Drink caffeinePractice meditation or mindfulness Eat a snackTake a walkVigorous exercise (at a gym)
Leadership
CEO
VP
Manager
Report 2Report 1
Operations
Report 1
HR
Who Are Your Leaders?
Who Are Your Leaders?
No!
Who Are Your Leaders?
Who Are Your Leaders?
Meeting Basic Needs
Maslow's Hierarchy of Needs
Employees Need to Feel Safe & Secure
Incidents Occurred
Casualties excluding the shooters
Deaths
Incidents ended with the exchange of gunfire between the shooters and law enforcement
Active Shooter Incidents in 2018
No One is Immune
Percent of workplace violence costs are attributed to lost productivity
Billion dollars annually is attributed to losses due to stress
Thousand dollars is the estimated cost to hiring and training a new person
Million dollars is the loss associated with a workplace bully
Workplace Violence by the Numbers
Strategic Approach
Where Are the Issues?
How do your employees feel about workplace violence?
Are they afraid?
Do they feel at risk?
Have you gauged their morale?
Poll Question
23
TRUE or FALSE: Employees at my organization (outside of security & safety) are well aware of the risks of workplace violence and are eager to get involved in awareness and prevention training?
Changing Climates in Your Organization
The Importance of Good Leadership
Supportive Leadership
Change starts here
To see results here
Corporate Culture
Corporate Culture
Poll Question
29
30,000+Sites Served
Employees at my organization have participated in workplace violence awareness and prevention training:
In the last monthIn the last 6 monthsIn the last yearOver one year agoNever
Employers who have implemented workplace violence training programs
Only did so for supervisors
Companies who updated workplace violence policies
Senior managers who were concerned with workplace violence
Senior management who stated they were “very concerned”
Survey Results
**Results are from the 2011 Violence in American Workplace Survey
Survey Results
Survey Results
Leadership
The Importance of Defining Roles
Lead by Example
89%
81%
61%
86%
92%
74%
0% 20% 40% 60% 80% 100%
Keeping workplace safe responsibility of allemployees
Violence not tolerated at work
Employer makes safety a top priority
Strongly Agree with Each StatementExperienced/Aware of WPV compared to Not Experienced/Not Aware of
WPV
Not Experienced/Not Aware Experienced/Aware
Survey Results
Trust
Commitment
Involvement
Communication
Responsibility
Organizational Support
Poll Question
39
30,000+Sites Served
Do all employees have a role in workplace violence prevention?
YesNo
Leadership
Zero Tolerance Approach
Aggressive Behavior is UNACCEPTABLE
Help!
Identify the Warning Signs
Management Support
Management Support
Act boldly & quickly
Keep steady hand on the wheel
Passion for employees
Management Support
Management Support
Questions
Let’s Recap
A culture
A mindset
Leadership Is…
• Survey• Training• Drills• Meetings• Committees• Campaigns • Reporting
Create Your Leadership Culture
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