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CEO Summit 2015
Building a Culture of Leadership
Leadership LessonsJoseph A. Calabrese
Greater Cleveland RTA
CEO Summit 2015
Greater Cleveland Regional
Transit Authority
Mission:
To provide safe, reliable, clean and courteous
public transportation.
CEO Summit 2015
Greater Cleveland Regional
Transit Authority
How: Operate buses and trains in Northeast Ohio
Serve up to 200,000 customers on a typical weekday
Major Trip Purposes
60% to work
23% to school
Sports and Tourism
Remove 50,000 cars/day from roads
Reduce Congestion
Improve air quality
CEO Summit 2015
Greater Cleveland Regional
Transit Authority
With What:
2,500 Employees
Down from 3,200 in 2000
$350 million annual budget
$275 million operating budget
$ 75 million capital budget
CEO Summit 2015
Greater Cleveland Regional
Transit Authority
Governance:
Created in 1974 by vote of taxpayers
Merged 11 transit systems into one
Pledged a 1% sales tax as support
10 member Board Of Trustees:
4 – City of Cleveland
3 – County of Cuyahoga
3 – Regional Mayors
CEO Summit 2015
Greater Cleveland Regional
Transit Authority
Governance:
Executive Management Team
Operations
Finance and Administration
Management and Budget
Engineering
Human Resources
Marketing/PR/Communications
Legal
Information Technology
CEO Summit 2015
Back to the Basics!
Focus Areas:
Customer Service
“ride happy or ride free”
Financial Health
tie wage increases to ability to pay
Image
significant local, national and international recognition
CEO Summit 2015
RTA Vision
CEO Summit 2015
Vision for the Greater Cleveland
Regional Transit Authority
To be the transportation mode of choice
Recognized as an Industry Leader
Employer of Choice
Champion for Sustainability
Financial Stability
Have increasing and positive community Impact
Upgrade and manage Technology
Upgrade Infrastructure
CEO Summit 2015
RTA Values in Action
CEO Summit 2015
RTA Values in Action
Safety Ethics & Integrity
CEO Summit 2015
RTA Values in Action
Service Excellence Fiscal Responsibility
CEO Summit 2015
RTA Values in Action
Teamwork Responsibility & Accountability
CEO Summit 2015
RTA Values in Action
Respect
CEO Summit 2015
Multi-modal Transit Agency
Buses, Heavy Rail, Light Rail, BRT and
Paratransit Services
Top 20 transit market
CEO Summit 2015
Multi-modal Transit Agency
400 Buses (70% of Customers)
75 Rail Cars (20% of Customers)
22 BRT Vehicles (10% of Customers)
100 Paratransit Vans ( 1% of Customers)
CEO Summit 2015
Multi-modal Agency
CNG Buses
CEO Summit 2015
Multi-modal Agency
Bus Rapid TransitHealthLine
• Best in North America
• Riderhip +48% yr. one
• $6 billion in devlepment
• Best ROI of $114 to $1
CEO Summit 2015
Demand for services is up ! (but funding isn’t!)
2014 had highest national ridership in fifty years
Growth in our urban centers
Millennials
Seniors growing in population
Need to keep Ohio competitive for workforce talent
OPEG Study of College Students
CEO Summit 2015
State Investment Has Gone from
Bad to Worse
$0.0
$5.0
$10.0
$15.0
$20.0
$25.0
$30.0
$35.0
$40.0
$45.0
$50.0
2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Tra
nsi
t Fu
nd
ing
(M
illio
n $
)
State of Ohio General Revenue Funding For Public
Transit
CEO Summit 2015
Per Capita Investment
Investment by States of Similar Population (2012)
StatePer Capita Investment
Population
Ohio $ .63 11.5 million
Michigan $24.33 10.9 million
Illinois $63.26 12.8 million
Pennsylvania $85.55 12.4 million
CEO Summit 2015
Hard Working Blue Collar Family
Multi-generational household
Family valued education and hard work
Always had a job or two growing up
Respect people at all levels
Team Oriented
Jock & Frat-Rat
CEO Summit 2015
Why a career in transit ?
Needed a job
Learned transit from the “Ground Up”
Public and Private Experience
Worked with 8 different agencies
From Bureaucratic to Entrepreneur, and
Back!
CEO Summit 2015
Long career in Public Transit
Longest serving GM in RTA history
Longest serving multi-modal GM in the
nation
Experience and continuity is important
CEO Summit 2015
Success in what we do (“Image”)
Best Large Transit System in North America
Best General Manager in North America
Lexus “World Class Customer Service Award”
Northeast Ohio “Smart 50”
Innovation, Customer Service, Financial
Management
CEO Summit 2015
Keys to Success
Have a great team
Team Oriented Management Style
Bring employees at all levels into the mix
Communicate, Communicate, Communicate
Have Measurable Goals and “buy In”
Pay increases function of revenues
Bonuses function of hitting targets
CEO Summit 2015
Keys to Success
People skills
Common Sense
Develop Great Relationships w/Community
On many civic and non-profit Boards
Educate and Advocate
Borrow Best Practices from others
Think out of the box
CEO Summit 2015
Successful Programs/Initiatives
Back to the Basics
Outstanding Customer Service
Strong Financial Management
Enhanced Image
Transit-Stat
Financial Health & Mgt. Development
TEAM program
Incentives and Communications
CEO Summit 2015
Successful Programs/Initiatives
“Ride Happy or Ride Free”
Downtown Trolleys
HealthLine
Brand Management
Management Development Program
Learn transit from the ground up!
Critical for Succession Planning
CEO Summit 2015
Successful Programs/Initiatives
Naming Rights
CEO Summit 2015
Current Initiatives to Improve
TPE/Baldrige Award
ISO14001 Certification
Benchmarking
Working with 6D to move our VFO’s and
“change initiatives” forward
CEO Summit 2015
Q & A
CEO Summit 2015
Closing remarksJoseph A. Calabrese, CEO
General Manager/Secretary-Treasurer
1240 West 6th Street, Cleveland, OH 44113
E: jcalabrese@gcrta.org P: 216.566.5216
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