Launch of the Trust Vision and Strategy 2010/11 – 2015/16 · 1. Safe, High Quality Co-ordinated...

Launch of the Trust Vision and Strategy

2010/11 – 2015/162010/11 – 2015/16

• The purpose of today is to talk about:

• Trust Vision

• Trust Strategy

Launch of Trust Organisational Vision and Strategy 2010/11 – 2015/16

• Trust Strategy

• Trust Objectives 2010/11

• Trust Values

• Set the direction of the Trust over next five years

• Inform everything we do and say

Launch of Trust Organisational Vision and Strategy 2010/11 – 2015/16

• Inform everything we do and say

• 2010/11 Objectives based on delivering the strategy

• All our personal objectives will be based on Trust Objectives

Vision and Strategy2010/11 – 2015/16

Putting People First

“We will exceed patient and carers expectations for

easy access to the delivery of safe, high quality care.

We will come together as one team, respecting individuals, their

Our Vision

We will come together as one team, respecting individuals, their

choices and provide ever improving clinical excellence,

levels of comfort and care”

Easier Access and

Shorter Waiting Times

Safe, High Quality

Revitalising Our

Environment

Engaging With Our PUTTING PEOPLE FIRST

Better Information

More Choice

Quality Co-ordinated

Care

An Effective Organisation

With Our Community

PUTTING PEOPLE FIRSTDelivering Excellent, Accessible Healthcare

“We will exceed patient and carers expectations for

easy access to the delivery of safe, high quality care.

We will come together as one Team, respecting individuals, their choices and provide ever improving clinical

excellence, levels of comfort and care”

How our Strategy links to the Vision

excellence, levels of comfort and care”

Engagingwith our

Community

Safe, High Quality

Co-ordinated Care

Better Information

more Choice

An Effective Organisation

Revitalisingour

environment

Easier Access and

Shorter Waiting Times

1. Safe, High Quality Co-ordinated Care

Together as one Professional Team

Today’s patients want more from their health services.

Quite rightly, they expect them to be safe, fast, convenient and Quite rightly, they expect them to be safe, fast, convenient and

of high quality, that is delivered with kindness and compassion

that reflects their individual needs.

1. Safe, High Quality Co-ordinated Care

We will:

• ensure patient safety is at the heart of all that we do

• deliver the best possible care to all

• provide continuous care through multi-professional teams

• aim to ensure that all our staff have access to effective tools and technologies

1. Safe, High Quality Co-ordinated Care

For Patients and Carers, our Strategy will:

• ensure that care is evidence-based and delivers excellent outcomes

• provide care that reflects the individual needs of patients and is based on best practice.

• work together more closely with all our partners to provide fully co-ordinated care

• ensure that there is no substantial difference in patient experience and outcomes between in hours and out of hours care.

• ensure that all patients receive the highest possible standard of care• ensure that all patients receive the highest possible standard of care

For our Staff, our Strategy will:

• ensure there are no bars to creating new and safer quality control systems

• promote a safety culture that is responsive to staff concerns

• ensure our staff are developed to support the delivery of a positive patient experience

• allow staff to champion the latest clinical procedures and techniques

2. Better Information, More Choice

Respecting the Choices of Individuals

Choice gives patients power, as well as a sense of

purpose and control. This patient ‘empowerment’ will purpose and control. This patient ‘empowerment’ will

increasingly make our Trust accountable to the

individuals who use our services

2. Better Information, More Choice

We will:

• ask patients their views, listen to them and respond accordingly.

• provide patients with more information about the range of services we offer, who provides them and

where they are located

• ensure services are responsive to individual needs

• use the latest methods to improve how we communicate with our patients, users and staff

• use the experience of all our patients, staff and users to look for better ways of working

2. Better Information, More Choice

For Patients and Carers, our Strategy will:

• give patients a say in how, where and when they are treated

• deliver services at times that more suit patient need

• put patients at the heart of Trust decision making

• ensure that patients are fully informed about all aspects of their care

For our Staff, our Strategy will:

• ensure that we use modern, effective communication tools to keep our staff informed at all times.

• support the need for a greater work/life balance

• actively support full engagement across all staff groups

• ensure that our workforce are fully involved with the Trust’s development

• offer flexible working patterns that support the delivery of continuous patient care

3. Easier Access & Shorter Waiting Times

Extending our Services within Surrey and Sussex

Wherever possible patient care should be provided as close

to home as is practical. As a Trust we recognise this need to home as is practical. As a Trust we recognise this need

and will endeavour to provide locally based services, using

a wide range of healthcare settings.

3. Easier Access & Shorter Waiting Times

We will:

• extend our catchment area beyond the traditional North East of West Sussex and

South & East of Surrey, so that more people see us as their hospital of choice.

• provide services locally where possible

• provide as many one-stop services as possible

• provide seamless services

• work to repatriate work from tertiary centres so that more specialist services are

available at the Trust

3. Easier Access & Shorter Waiting Times

For Patients and Carers, our Strategy will:

• ensure that we have the right concentration of specialist skills and equipment at East Surrey Hospital to care for the most critically ill patients.

• deliver as many services as close to the patient as is possible

• improve access to the main East Surrey Hospital

• work with our partners to extend the range of services provided.• work with our partners to extend the range of services provided.

For our Staff, our Strategy will:

• ensure that out working processes are as streamlined as they can be

• work with our partners to enhance transport and access to East Surrey Hospital

• ensure staff are appropriately developed and trained in delivering patient-focussed services

• ensure that our personnel processes are working as efficiently as possible

4. Revitalising Our Environment

Healing Ourselves

We know that the look and feel of our facilities plays an

important part in recovery. We have an on-going programme important part in recovery. We have an on-going programme

designed to improve our own hospital environment including

enhancements to the design, maintenance and management

of our premises designed to create a better experience for all

4. Revitalising Our Environment

We will:

• end mixed sex wards

• create modern purpose built facilities

• provide private places so that doctors and nursing staff can speak with patients and

carers confidentially.

• play our part in saving the environment by embracing affordable innovative

technologies,

• engage with the local community, suppliers, service providers and contractors to pro-actively support the revitalisation of our

environment

4. Revitalising Our Environment

For Patients and Carers, our Strategy will:

• improve accessibility to East Surrey Hospital

• refurbish public areas

• provide for same-sex wards only

• provide relatives rooms

• enhance shops and introduce improved commercial facilities

• Participate in joint venture developments to enhance support service delivery

For our Staff, our Strategy will:

• provide better facilities for staff to enable them to fulfil their roles effectively

• focus on low and no-cost measures for energy saving providing quick time payback.

• reduce emissions under the direct control of the Trust

5. Engaging With Our Community

Learning to be Better

We recognise our role as a key part of the local community

and we will work with our stakeholders to ensure that we are and we will work with our stakeholders to ensure that we are

constantly reviewing our performance to improve outcomes

for those who use our services.

5. Engaging With Our Community

We will:

• create opportunities for local peopleto become actively involved in the Trust’s

development

• innovate and explore new and better ways of engaging with our local community and engaging with our local community and

stakeholders

• work with commissioners and other partners to ensure our vision and strategy meets the

health needs of the community

• recognise our role as a major employer in promoting the health and well-being of the

local population.

5. Engaging With Our Community

For Patients and Carers, our Strategy will:

• ensure that our services are fully accountable to our local community and stakeholders

• play a significant role in how local public services are provided

• always act as a good neighbour

• put in place ways to continually enhance our understanding of what our local community want from us

For our Staff, our Strategy will:

• ensure staff are actively involved in all that we do

• recognise others’ contributions in providing a great patient experience

• show staff that they are valued and respected

• enhance the capabilities of those who work with us

6. An Effective Organisation

The Way Forward

The Trust is committed to being an effective organisation.

As a key employer in our local community, we recognise our As a key employer in our local community, we recognise our

importance to the local economy and the

responsibilities this places upon us.

6. An Effective Organisation

We will:

• deliver continuous improvements to all our services

• use modern, efficient ways of working

• strengthen accountability and remove unnecessary bureaucracy

• strengthen our reputation as a major hospital provider

6. An Effective Organisation

For Patients and Carers, our Strategy will:

• demonstrate effective business practices

• remove unnecessary bureaucracy and processes

• promote the Trust through effective use of local and national media

• ensure locally based, high-quality services

For our Staff, our Strategy will:

• enable our staff to give of their best

• enable greater autonomy and accountability within our workforce

• ensure that we are an organisation that recognises and celebrates our achievements and has a clear vision of our future

• remove unnecessary bureaucracy and other barriers to success

Trust Objectives

2010/112010/11

2010/11 Objectives

Safe, High Quality Co-ordinated Care

Objective Measure

Cause No Avoidable Harm to Patients 12% Reduction in Harm as defined by the Global Trigger Tool

Full Compliance with the Hygiene Code

Compliance with all NICE Current and Historical Guidelines

No “Never” EventsNo “Never” Events

Reduce Avoidable Healthcare Acquired Infections Achieve all MRSA and C-diff Targets

Surgical Site Infection decreased to agreed level

Environmental Cleanliness Score in Top Quartile

Improve Performance in Defined Quality Indicators Top Quartile Performance for Mortality Rates

Patient Recorded Outcome Measures (PROMs) at agreed levels

Quality Dashboard Implemented

2010/11 Objectives

Better Information, More Choice

Objective Measure

Increase Efficiency and Effectiveness by ensuring access to appropriate Information Systems

Implement Cerner Millennium Upgrade to LC1

GP Letter templates linked to Millennium

Electronic Clinical Handover Implementation Commenced

Electronic Discharge Summaries in place

Produce branded templates for Patient Information Leaflets

Start work on accreditation for The Information Standard

Deliver CQUIN Information Requirements

Implementation of New Consent Policy

2010/11 Objectives

Easier Access and Shorter Waiting Times

Objective Measure

Consistently Deliver All Patient Access and Contractual Targets

Achieve all Access Targets

Achieve all Contract Targets

Top Quartile Performance for:Day Case RatesDay Case RatesLength of Stay

Theatre Utilisation > 85%

2010/11 Objectives

Revitalising Our Environment

Objective Measure

Ensure Best Possible Access to East Surrey Hospital Long-Term Travel Plan Designed and Implementation Commenced

Provide Services in Modern, Well-equipped Facilities Approval and Implementation Commenced for:New Emergency DepartmentNew Emergency DepartmentTheatre ModernisationPaediatric OutpatientsSupplement Medical Day Unit

Hospital Street Phase 1 Completed

2010/11 Objectives

Engaging With Our Community

Objective Measure

Ensure Trust is highly regarded within its Local Community

Demonstrable Improvement in Trust Patient Survey Results

Launch and implementation of Communications Strategy

Membership Strategy Developed and Launched

Establishment and Implementation of Reputation Measurement Tool

Implementation of PPI Policy

2010/11 Objectives

An Effective Organisation

Objective Measure

Develop a Motivated, Trained and Developed workforce

Demonstrable Improvement in Trust Staff Survey Results

85% of staff to have appraisals and PDPs by Anniversary of Commencement date

Vacancy Rate Reduced to 10%

Attendance Rate Above 97%

Achieve All Financial Targets Surplus of £4.8m

Cost Improvement Plan of £12m

Develop a long-term Clinical Model for the Trust Clinical Strategy Formal Launch

Foundation Trust Trajectory agreed and commenced

Move to a Clinically led Management Structure Implement Organisational Development Strategy

Trust Values

• To allow us to deliver our strategy we need:

- Values that guide us in all that we do

- Values that change Trust culture

Launch of Trust Organisational Vision and Strategy 2010/11 – 2015/16

- To work together

• We are Consulting on Values

• We want everyone's input

Caring

Value statement

We recognise that caring for our patients is the most important reason why we work at the Trust

Best practices Being seen to care for our patients, above all else, and put their needs first.put their needs first.

Behaving in ways that show that we put our patients needs above our own

Talking and dealing with patients with respect at all timesConstantly listening to others and learning form their views

Mutual Respect

Value statement

We recognise individual staff strengths and help them build upon these.

We will not tolerate bad behaviour by anyone.

Best practices Acting as good role models by treating other people with respect, particularly those who are less able to stand up for themselvesfor themselves

Speaking up to improve the way that services are organised and delivered

Listening to and understanding and acting on the views and experiences of our patients

Standing up to and challenging disrespectful and inappropriate behaviour rather than just tolerating it

Creativity

Value statement We will create an environment where ideas and innovation are encouraged

Best practices Be courageous in challenging current practice and suggest new ways of working Freedom to work not stifled by bureaucracy and rules

Empowered to do things within your own areas of Empowered to do things within your own areas of responsibility and accountability

Encourage creativity in ourselves and others including the wider public

Provide creative solutions to our issues at SaSH

Collaboration

Value statement Only by working with others will we achieve the best possible experience for patients, carers and staff.

Best practices Creating and maintaining high performing teams as the basis of how we work

Accepting your role can change in different teams

All team members bring their own skills, style and experience and will be able to contribute and add value with equal worth

We will actively encourage people working together within and across organisations

Ambition

Value statement To have a culture of success and to be the best

Best practices We have a ‘can do’ approach to all that we do

We are consistently ambitious for our patients and We are consistently ambitious for our patients and ourselves

We talk positively about ourselves as we are proud of what we’ve achieved

We recognise and celebrate our successes

We will create an enjoyable and rewarding workplace

Accepting Accountability

Value statement We will all accept personal ownership for our actions, decisions and behaviours in delivering quality care.

Best practices Delivering our promises

Expectation that you will contribute and support the Expectation that you will contribute and support the decisions made as a result.

Making the best use of resources.

Learning from mistakes (and not repeating them!)

• Our Strategy is ambitious

• We want to be an ambitious organisation

Launch of Trust Organisational Vision and Strategy 2010/11 – 2015/16

organisation

• We can only do it together

• How you can be involved

• Ask questions now!

• Sign-Up to be part of the Values Consultation workshops run by

Launch of Trust Organisational Vision and Strategy 2010/11 – 2015/16

Consultation workshops run by Yvonne Parker – Acting Director of HR

Ian Mackenzie – Chair of Staff Well-being Group

Please e-mail Sandra Polley to be involved.

• Thank you