Kaiser Permanente Postgraduate Administrative Fellowship ......Kaiser Permanente Across the Country...

Kaiser Permanente PostgraduateAdministrative Fellowship Program

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Table of Contents

Kaiser Permanente as an Organization

Program Overview

Fellowship Experience & Application Process

Q & A

August 20, 2019

3 August 20, 2019

Kaiser Permanente as an Organization

Kaiser Permanente exists

to provide high-quality,

affordable health care

services and to improve

the health of our

members and the

communities we serve.

4 August 20, 2019

Kaiser Permanente Business ModelMembers

Kaiser Foundation Health Plan

Permanente Medical GroupsKaiser Foundation Hospitals

5 August 20, 2019

Kaiser Permanente Across the Country

Washington Region

Northwest Region

Northern California

Region

Southern

California

Region

Colorado RegionMid-Atlantic

States Region

Georgia Region

Hawaii

Region

KP Fast Facts (as of 7/15/19)

• Membership – 12.3 Million

• Hospitals – 39

• Employees – 217,712

• Physicians – 22,914

• Nurses – 59,127

• Medical Offices & Other Facilities – 697

Why Kaiser Permanente?

6 August 20, 2019

2018 Annual Report

Kaiser Permanente Fellowship Regions

7 August 20, 2019

• 21 Medical Centers

• 251 Medical Office Buildings

• 4,389,705 Members

Northern California

• 15 Medical Centers

• 233 Medical Office Buildings

• 4,613,881 Members

Southern California

• 2 Medical Centers

• 59 Medical Office Buildings

• 624,708 Members

Northwest Region

*Data as of July 2019

Locations

8 August 20, 2019

NCAL

SCAL

NW

Learning Objectives

▪ Hospital and Outpatient Operations

▪ Health System Strategy

▪ Performance Improvement

▪ Physician & Staff Relations

▪ Managing in a Union Environment

▪ Leadership Skills

▪ Analytic Skills

▪ Communication Skills

▪ Financial Performance

▪ Driving Performance in Care Experience through Voice of the Customer

9 August 20, 2019

Benefits

▪ Executive Leader Mentorship

▪ Unparalleled Experience and Exposure

▪ Networking

▪ Personalized Growth

Comparing Program Structure

10 August 20, 2019

NCAL SCAL Northwest

Duration 12-18 months 24 months 12 months

# Fellows ~ 5 ~ 6 ~ 2

Structure

6 months each

i. Medical Group

ii. Hospital

iii. *Regional Office

*optional

8 months each

i. Medical Group

ii. Regional Office

iii. Hospital

4 months each

i. Health Plan

Operations &

Strategy

ii. Ambulatory Care

iii. Medical Dental

Integration

DegreeAlso actively seeks

candidates with nursing

experience (RN/MSN) &

US Military experience

http://adminfellowship.kp.org

All graduate degrees in healthcare administration

(i.e. MHA, MPH, or MBA)

11 August 20, 2019

SCAL Fellowship ExperienceAmanda Markusson

Medical Group Regional Office Hospital

• Interim Manager

• Strategic Planning

• Departmental re-

structuring

• Supply Chain Strategy

• Behavioral Health RAD

Building Support Services

• Enhanced Recovery After

Surgery

• High Utilizer Support

Strategy

• KP School of Medicine

• Target Clinics

• Behavioral Health

• IT

• Strategy

• Operations

• Finance

• Community Health

• Support Services

• Quality

• Interim Manager

• Throughput Department

• Simulation-Based Care

Experience

• Quiet at Night HCAHPS

• Length of Stay for

complex surgery

population

• Patient Advisory

Committee

• Service area strategic

plan

SCAL Features

• Alumni buddies and alumni network

• 2nd year fellow buddies

• SCAL TouchPoint Series

• Regional Fellowship Exchange

• Sponsored conferences and off-sites

• GenKP networking

• Six Sigma training

• Social events outside of work

12 August 20, 2019

NCAL Fellowship Experience – Bill Zhang

Why I chose the KP Administrative Fellowship▪ Contribute to the mission of taking care the Total Health of our community

▪ Grasp the comprehensive operations of the premier health system in the US

▪ Understand the potential to leverage data & technology to improve care delivery

1 – Hospital 2 – Medical Group 3—Program Office Other Opportunities

▪ Interim Manager Revenue Cycle

▪ Inpatient Utilization Optimization Strategy

▪ Workflow Redesign of Surgical Instrument

▪ Medication Education-HCAHPS

▪ Interim Manager Sleep Medicine

▪ Video Production: Joy in Work at San Jose

▪ New Employee Orientation Redesign

▪ Warm Checkout--Patient Experience

▪ National Social Health Strategic Roadmap

▪ Member social needs data platform build

▪ Social Determinants of Health intervention pilots

▪ Food for Life & Housing Stability

▪ Internal & External Conferences

▪ Leadership off-sites & shadow

▪ Medical Interpreter Certification

▪ Human-Centered Design certificate

▪ Leadership Coaching

13 August 20, 2019

NW Fellowship Experience

Projects and Roles

Professional

Development

Opportunities

• Interim Assistant Department

Administrator

• Project Manager

• Alternative Chest Pain Pathway

• Strategic Campus Planning

• Regional Quality Report for KP Board of

Directors

• Urgent Care Nursing Role Redesign

• Care Delivery Recognition Program

• After Hours OP Stat Imaging

• Medication Barcode Scanning in the

Ambulatory Setting

• Care Delivery

• Nurse Treatment Redesign

• Lane County Expansion

and KP/PeaceHealth Partnership

• Led Kaizen Events

• Six Sigma

Green Belt

Certification

• Project

Management

Training

• Conferences

14 August 20, 2019

Post-Fellowship Examples

Next Roles

Service Unit Manager/ Department Administrator/ Director

- Medical Group Administration

- Primary Care and Specialty Services

- Inpatient Nursing* (RN required)

- Support Services

- Care Experience

Internal Consultant

- Quality and Operations Support

- Business Consulting & Implementation

- Executive Consulting

- Managerial Consulting

Project/Program Manager

- Medical/Dental Integration

- Practice Leader

Fellowship

15 August 20, 2019

Application Opens

August 1, 2019

NW: August 5, 2019

Application Due

September 26, 2019

NW: September 27, 2019

Decision

Oct/Nov 2019

Start Date

June/July 2020

Application Timeline

QualificationsAll graduate degrees conferred between July 1, 2019 - June 30, 2020.

*Degrees from accredited programs are preferred.

Application Materials▪ Resume, essay, personal statement

▪ 2 letters of recommendation (academic and professional)

▪ Unofficial graduate transcript

❖ NCAL & SCAL: Apply online at http://adminfellowship.kp.org

❖ NW: Apply online at http://jobs.kp.org position title “Administrative

Fellow”

How to Apply

16 August 20, 2019

NCAL

ncal.kp-fellowship@kp.org

adminfellowship.kp.org

SCAL

scal.kp-fellowship@kp.org

Northwest

nw.kp-fellowship@kp.org

Questions?