View
194
Download
0
Category
Preview:
Citation preview
NEWS, DATA, AND COMMUNICATIONS
“By day 90, [you will
be prepared] to
represent Nissan in
any setting, personal
or professional.”
—EXCITE Orientation
In This Issue
Business Disruption
IS Connect
June Feature
Pomeroy Visits the
NDC
ServiceNow Helsinki
Phishing Season
Ozone warnings are in effect in Denver; keep emissions low with the Nissan LEAF.
Built for Success Over the past year, Nissan IS has seen a significant drive towards training from multiple
fronts. With the rollout of the new Learning@Nissan Learning Management System to the
sharing of NISSAN WAY Leadership Academy courses, Nissan is investing in its employees
as much as the employees are investing in Nissan. But that investment truly starts the mo-
ment new employees step through the door, and Nissan’s onboarding practices help the
company’s relationship with its employees get off on the right foot.
A Warm Introduction In June, Emily Staubus and Adrian Davis offered a “Train the Trainer” session for training
leads across NNA. This session was aimed at preparing trainers within Nissan to provide a
thorough, streamlined orientation for new employees. With a more uniformed approach to
content, Nissan onboarding trainers can ensure that they’re covering all of the critical topics
and building a strong brand loyalty from the start, while keeping employees excited and well-
informed.
Learning@Nissan—Full of Knowledge Although not a curriculum, Learning@Nissan contains a wide selection of courses that new
employees can utilize to further their skills. Even veteran employees can take advantage of
the content there: videos such as the Renault-Nissan Alliance Discovery and the NNA–V-up
Training can strengthen one’s knowledge and abilities.
If you’d like to pursue training opportunities or learn how you can assist in supporting the
onboarding process, speak with your Training Focal at your location or your Contracting
Contact Point for more details!
A SIM Newsletter—Denver/RNTBCI/HQ June 2016
SIMPLE TIDBITS
Service Uninterrupted With the technology of today, business runs very smoothly as computer and data-
bases communicate with one another to streamline services. But what if a key ap-
plication or network goes down? NMAC is unable to process customer account
updates, and dealers can’t complete the financing for car sales. The Impact is sig-
nificant and the Urgency tremendous—but this outage isn’t fixed for over two
hours! This will certainly impact our Business Disruption for the month.
What Is It? In layman’s terms, Business Disruption (BD) is the measure of downtime for critical
services, also known as outage. For Nissan IS, this measure is a Hoshin Kanri
objective, with a target of an average of 60 hours or less per month over the course
of the year. The key is restoring service to the end user community as quickly as
possible. “It’s all about teamwork,” noted Debora Murray, Incident Management
Process Manager. “Everyone has a role to play...a skill or knowledge that’s needed
to resolve the problem.” In that respect, BD also serves as a measure of that team-
work.
Tracking BD begins at the Incident or Event level and is monitored by the Business
Disruption Team. Monitoring BD used to be a completely manual process. Now,
with recent enhancements deployed to ServiceNow, BD can be tracked through an
Incident ticket, with outage duration times automatically calculated based on the
application’s availability window.
Why Does It Matter? Even a 20 minute delay can be detrimental—both to our end user community, and
to our performance goals! The biggest goal for Business Disruption is to report
timely and accurate information; instead of spending time tracking outage BD man-
ually, downtime can be reported much more quickly by the Nissan IT Analysts.
Unfortunately, BD does not directly reduce outage time, but it can encourage in-
vestigation into the improvement of current processes. The quicker an SRT team is
engaged, the sooner a resolution can be determined and the sooner service can
be restored.
June Feature:
Barbara LaRosa
First thing in the morning, you might still
be too tired to interact with the team at
the front desk. But not at the NDC. No;
Barbara (Barb) LaRosa, security for
Whelan, is a personality you can’t miss,
even before that first cup of coffee.
Barb served as a
Flight Medical
Technical in the
Air Force, but has
been with
Whelan Security
at Nissan for 2.5
years. In Decem-
ber 2015, Barbara was called to man-
age security at MillerCoors Brewery as a
Project Manager; here, she received a
crash course in Incident Management
and took on many additional security
responsibilities. However, in May 2016,
she was called back to Nissan.
Barb smoothly handles security within
Nissan: she’s quick to respond to any
concerns, and she’s also a fountain of
knowledge and support outside of her
security responsibilities. She’s also a
fast friend and a caring mother. We’re
incredibly thrilled to have her back with
our team!
No better picture captures Barb’s spirit.
May squeaked in with 59 hours, putting us at an average of 50 hours YTD.
Want to nominate someone for the feature?
Reach out to your Newsletter representative to
explain why that person is awesome!
Sun and Fun
and Ah-Choo! The flowers are in bloom and
the bees are humming—must
be summer. However, with
summer comes those aller-
gies, but you should have to
fear that at work.
If you have severe allergies
that is caused by a threat on
campus (particular types of
flowers, bushes, trees, or
bugs), please notify Dave
Copeland. The Facilities team
will work to remove the of-
fense as quickly as possible.
Friends with
Fur With pets on our minds fresh
after the pet drive, did you
know that you can easily
adopt a pet here in Denver?
The Denver Dumb Friends
League (DDFL) has a local
shelter on Quebec and Evans
where you can find a four-
legged buddy. The DDFL has
cats, dogs, rabbits, and other
small mammals, and permits
same-day adoptions.
The DDFL will be hosting Cat
Fest on July 9th, and adult
cats will only require a $10
adoption fee. Consider seek-
ing out your new family mem-
ber today!
Toys, treats, and general care items will help supply the Denver Dumb Friend’s League.
IS Connect: Pet Drive The dogs, cats, and small mammals at the Denver Dumb Friends League will be very
happy and comfortable with the number of supplies donated by the NDC. The initial
goal was 30 items, but with the outpouring of donations, that goal was expanded to 50
items. By the end of the month, the NDC had tripled its goal, exceeding 150 items!
From dog and cat treats, to general clean-up supplies, the NDC showed that it hopes
the best for its local shelter animals.
We’d also like to extend a special thanks to Debora Murray, Niki Long, and Daimeon
Pilcher for their generous contributions to the Pet Drive. A large thanks goes out to
every person who donated!
What’s Coming Up for IS Connect— In alignment with Nissan Headquarters, July will focus on a School Supplies Drive.
Employees are encouraged to bring in miscellaneous school supplies in new or slightly
-used condition; these supplies will be donated to the Minority Enterprise & Education-
al Development (MEED) backpack drive for Denver Public Schools. The first five items
you donate earns 2 points each; after five items, you’ll receive a lump 20 points.
Speak with your IS Connect lead for a list of items you can donate, or to drop off your
donations.
Be sure to check out the monthly IS Connect announcement for instructions on
how to become an IS Connect member!
The Sunderland plant employs over 6,000 employees.
Summer Worldwide Shake up your summer this 2016 by participating in some summer holiday traditions celebrated around the world.
Obon Festival—Japan July 13th—August 15th Keep the memory of your ancestors alive by floating candle lanterns down a river, dancing, and enjoying fireworks in the sky.
Picnic Day—Australia
August 5th Originally celebrating the emancipation of Chinese railway workers, Australia turned this celebration into a day for food, sack races, and tug-o-war.
La Tomatina—Spain August 31 Quite literally, this is just a day to gather in the streets and throw tomatoes at one another for entertainment.
Nissan Faces the “Brexit” On June 23rd, 2016, the United Kingdom voted to exit the European Union; akin
to a single state leaving the United States. A big impact from this is Britain's de-
parture from a “free trade area” which allowed it to trade with other European
countries without having tariffs imposed.
So how would this impact Nissan? Nissan has a manufacturing plant in Sunder-
land in the UK. Vehicles made in this plant would be charged tariffs to be
shipped outside of the country, making production in this plant more costly. How-
ever, this potential impact could take some time, since the UK’s departure from
the EU could take a few years.
“We have a rich heritage in the UK with 30 years of manufacturing and engineer-
ing presence, and remain committed to building and engineering cars in the
country,” Carlos Ghosn, CEO, said about the Brexit in February. “Each future
investment opportunity will be taken on a case by case basis, just as it is now.”
Dealers and NDC
Come Together On July 15th, the NDC team will be
participating in another Habitat for
Humanity build (on a much warmer day
than last year!). But this time, the NDC
has included local Denver dealers to join
them in their effort. So far, the interest
has been tremendous, and volunteer
capacity has already been reached.
“[The] goal is to create a win-win event
where we collaborate and help our
community,” stated Rick Blodgett.
Support Your Team!
-NNA Denver Local Events-
Renaissance Festival
June 11th—August 7th
http://coloradorenaissance.com
Dragon Boat Festival
July 30th-31st
Sloan’s Lake
Have your local event listed here! Reach out
to your newsletter representative!
Pomeroy Drops In Last month, the NDC received a visit from Lori
Kampfe, a representative for Pomeroy . Many of
the Service Desk team are Pomeroy employ-
ees, but a visit from the mothership was a
pleasant surprise. Along with employee review
sessions, Pomeroy provided some snacks for
their contractors.
“It was nice to see the Pomeroy management
onsite,” stated Julia Lee, a Pomeroy employee.
Pomeroy contractors seemed pleased with the
visit, even after their review sessions.
New ServiceNow Scenery In fall of 2015, Nissan rolled its ServiceNow user interface to the Fuji version. This
change made the display a bit softer, a bit more customizable, and allowed for better
features such as an improved Knowledge Base.
It’s time again for an upgrade, and this time, we’ll be rolling out Helsinki. This new ver-
sion will bring new upgrades and the potential for newer features. For example, Helsinki
permits multiple Knowledge Bases to be created; it encourages dashboard design; and
it has a sleeker look for its service portal.
Keep your eyes open for announcements on the Helsinki upgrade. User Acceptance
Testing is expected to kick-off in July, with an anticipated release date in September.
Go Phish! Break out the rod and tackle—summer’s here, and it’s time to go fishing! But on the internet, it’s phishing season all year round.
Phishing is an attempt at obtaining sensitive information by masquerading as a trustworthy entity via electronic communication. As
a business that regularly uses email, we are susceptible to phishing at any time. Phishing scams are easy to spot, if you take a
moment to review the content before you click.
This year, the Information Security team has randomly tested Nissan employees with fake phishing emails. These emails usually
prompt you to click a link in the email. Hover over the link without clicking, and a URL will appear; if you don’t recognize the URL,
report it as a phishing attempt. Email infosec@nissan-usa.com with the phishy email as an attachment, and don’t take the bait!
Lights, Cameras,...Train!
If you were unable to attend the FY16 RTB Process Training that was presented at Headquarters the week of May 9th,
there’s good news! The IS Service Integration & Management team has provided recorded versions of each of the
training sessions on Learning@Nissan for you to view at your convenience. These videos will act as equivalents ton
your Learning@Nissan transcripts to the live sessions that were offered
For Service Providers of contractors who are unable to access Learning@Nissan, the videos are also hosted on a
SharePoint page. To access this SharePoint page, please reach out to SIMTraining@nissan-usa.com to request a link.
New “Help” pages in Helsinki
Contact Us
If you’d like to have a
story included in the
NDC Newsletter, please
reach out to your
newsletter representative!
Adriana Garcia
General SIM/IS News
Adriana.Garcia@nissan-
usa.com
Julia Lee
Service Desk News
Julia.Lee@nissan-
usa.com
Vijayalakshmi
Senthilkumar
RNTBCI News
Vijayalakshmi.
Senthilkumar@rntbci.com
Birthdays
Avery Pier—July 7
Gethro Guerrier—July 10th
Natalie Wirth—July 15th
Keisha Landrum—July 28th
Dominic Jennings—July 30th
Anniversaries
Pam Nolte—2 years
Carolina Gonzalez—2 years
Nissan North America—Denver
106 Inverness Cir E.
Englewood, CO 80112
Congratulations, and we’re glad to have you on our team!
NDC Versa-tile Team 3 Non-repeating LAN
240pts 40pts 0pts 128pts 60pts
NDC IS Connect Standings
Recommended