John Joachim, Manager of Material Services Cathy Hufford, Corporate Mailing Specialist

Managing UpWorking Effectively with Leadership

(most importantly, your boss!)

John Joachim, Manager of Material Services

Cathy Hufford, Corporate Mailing Specialist

Closing

Managing Up

QUESTION: What is the Number One reason people leave their job for a new one?

ANSWER: The BOSS!

Closing

Managing Up

How many of you experience this?

Brown-nosing Game playing Office politics Manipulation Apple-polishing

Managing up can help you address these

Closing

Managing Up

What Managing Up is not

Brown-nosing Game playing Office politics Manipulation Apple-polishing

Closing

Managing Up

OK, so what is it??

Taking responsibility for the relationship you have with your boss

Accepting that your boss has limitations Interacting with your boss’ management style

instead of reacting to it Caring for your boss so you boss cares for you Creating a win-win for you, your boss and the

company

Closing

Managing Up

So how do you do it?

Steps to Managing your Boss Know what matters to your boss Talk like a boss Be curious Seek new responsibilities Train your boss to meet with you regularly Come to meetings with agendas Always be ready to give status reports

Closing

Managing Up

Communicate

Reader?

Listener?

Highly Involved?

Delegator?

Closing

Managing Up

Leadership Behavior Styles: Supportive and Directive

Closing

Managing Up

S4 - Delegating

Analyzers: Low Task/ Low Relationship

Descriptors: precise, systematic, well organized, self-controlled, cautious, more formal, resistant to compromise

Strengths: logical, thorough, serious, systematic, critical, precise, prudent

Weaknesses: inflexible, exacting

Closing

Managing Up

S3 - Participating

Directors: Low Task/ High Relationship

Descriptors: task-oriented, to-the-point, competitive, independent, confident, forceful, risk-takers, impatient, in charge

Strengths: independent, candid, decisive, pragmatic, determined, efficient, objective

Weaknesses: dominating, insensitive

Closing

Managing Up

S2 - Selling

Socializers: High Task/ High Relationship

Descriptors: Big picture, creative, charming, persuasive, decide quickly, outgoing, future oriented, optimistic, playful

Strengths: imaginative, friendly, enthusiastic, outgoing, excitable, persuasive, spontaneous

Weaknesses: undisciplined, unrealistic

Closing

Managing Up

S1 - Telling

Relaters: High Task/ Low Relationship

Descriptors: Sympathetic to others’ needs, trusting, team player, seeks stability, slow to change, conflict avoidant

Strengths: cooperative, loyal, supportive, diplomatic, patient, easy going, respectful

Weaknesses: permissive, conforming

Closing

Managing Up

Solutions, not problems

Don’t assume

Need to know and Does know.

Closing

Managing Up

No surprises

Dependability Honesty Cooperation

Closing

Managing Up

Understand your boss’ perspective and agenda

Goals

Concerns

Work Style

Closing

Managing Up

Understand his preferences

Clues about behavior

Opportunities to question boss

Seek out information

Question others to test assumptions

Closing

Managing Up

Know his strengths, weaknesses, and “hot buttons”

Your own strengths Your own weaknesses Your own “hot buttons”

Don’t try to change his personality – or yours!

Closing

Managing Up

Be loyal, committed, and trustworthy

Promises you can keep

Shade the truth

Play down difficulties

Closing

Managing Up

Don’t go over the boss’ head

Resent authority Obstacle or hindrance

Counterdependent Behavior

Overdependent Behavior

Closing

Managing Up

Communicate (Again!)

Closing

Managing Up

Questions?

Thank you!

John Joachim jjoachim@hazelden.org

Cathy Hufford chufford@hazelden.org