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Think, Plan, Grow!™
Jim Boomer, CPA.CITP, CGMA, MBA www.boomer.com jim.boomer@boomer.com
Think, Plan, Grow!™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
2008 2009 2010 2011 2012
Revenue per FTE
$142,677 $138,859 $143,685 $152,775 $173,542
Average hourly Rate
$138 $140 $146 $152 $171
% Chargeable
49.5% 47.8% 47.5% 48.2% 48.8%
% of Revenue Invested in Technology
5.3% 6.0% 6.4% 6.5% 5.8%
Investment in Technology per Charge Hour
$7.39 $8.45 $9.34 $9.88 $9.86
Ratio of IT Personnel to End Users
1-32 1-35 1-32 1-33 1-32
Fiscal Year
FTE = 2,080 hours
Updated 08/30/13
Think, Plan, Grow! ™
• Firms continue on the path to recovery…although it was hard work – Compressed tax season – Reduced staff numbers
• Technology spend is down as firms take a “wait and see” approach
• We will likely see a flattening or decline in financial numbers as staffing #’s catch up to financial performance
Think, Plan, Grow! ™
A. Increased B. Remained Flat C. Decreased D. I don’t know
Think, Plan, Grow! ™
• Succession/ Talent Development
• Cloud Opportunities • Mobile Devices/
Consumerization • Remote Workforce • Desktop Video
Conferencing
• Electronic Signatures • Growth in Advisory
Services • Mergers &
Acquisitions • Process Improvement • Role of the IT Leader
Think, Plan, Grow! ™
• 78 million Baby Boomers approaching retirement age
• Only 50 million in Generation X won’t offer one-to-one replacement
• Leaves Gen Y & Millennials to fill the gap
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
• Momentum building • Attitudes are changing
– Business Leaders – IT Professional
• Vendors were pushing the message & now are trying to keep up
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
More focus as an agent to facilitate efficiency rather than as a transformational force
Accenture Survey
Very few think the cloud is going away
Think, Plan, Grow! ™
It’s commodity applications that shift to the cloud first
CDW
Think, Plan, Grow! ™
1. Hybrid Cloud Growth 2. Increased focus on Cloud Security 3. Growth of Mobile Cloud 4. Bring Your Own Cloud (BYOC) Boom 5. Increased focus on SLA 6. Increased focus on
openness & integration
Think, Plan, Grow! ™
MDM BYOD
BYOT
BYOA
Policies
Security
Think, Plan, Grow! ™
Think, Plan, Grow! ™
“The growing tendency for new information technology to emerge first in the consumer market and then spread into business and government organizations.”
- Wikipedia
“The emergence of consumer markets as the primary driver of information technology innovation is seen as a major IT industry shift, as large business and government organizations dominated the early decades of computer usage and development.”
- Wikipedia
Think, Plan, Grow! ™
• New technologies started in business markets until the products commoditized and prices fell.
Think, Plan, Grow! ™
Think, Plan, Grow! ™
• Businesses must rethink how they procure and manage IT equipment/services
• A dependency has developed between businesses and many of the consumerized services (search, mapping & social media) – Will advertising-based services infiltrate the core systems
(email, CRM, intranets, etc.) • Challenges with providing enterprise level security
on consumer grade products and services
The Consumerization trend is all about driving innovation in technology from the perspective of the individual consumer or employee.
Think, Plan, Grow! ™
1. Mobile Devices 2. Mobile Apps 3. Enterprise App
Store 4. Collaboration
Revolution 5. Cloudy
Expectations
6. Work-from-Home 7. Walking in User’s
Shoes 8. Rapid Innovation &
Prototyping 9. Fun on the Job 10.Consumerization in
other Industries
Source: 2013 HorizonWatching Trend Report
Think, Plan, Grow! ™
Think, Plan, Grow! ™ http://www.enterpriseios.com/wiki/Comparison_MDM_Providers
Think, Plan, Grow! ™
Think, Plan, Grow! ™
• Reining in remote workers & flexible work arrangements
• We see it continuing to grow and expand
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Category Solutions Feedback Tools 15Five, Good Old Fashioned Phone Project Management Basecamp, Asana, WORKetc. Face-to-Face Virtual Meetings
Google+ Hangouts, Zoom, GoToMeeting, MS Lync, 8X8
VOIP 8x8, ShoreTel, Cisco Expenses Expensify Bill Payment, Invoicing Bill.com Still Lacking Trust? TransparentBusiness
Source: CIO.com – Bosses Without Borders: Essential Tools for Managing Remote Employees - http://tinyurl.com/jwg8kbu
Think, Plan, Grow! ™
For CPA Firms
Think, Plan, Grow! ™
Think, Plan, Grow! ™
A. Yes, open to everyone B. Yes, open to select individuals C. No but we are considering D. No and no plans to do so
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Transactional Services
Advisory Services
Valu
e-Ad
d
Strategic Planning Succession Planning Sourced CFO Estate Planning Budgeting Cashflow Payroll - HR
Bill Payment Financial Reporting Reconciliations QB Support Tax
Think, Plan, Grow! ™
L-3 Strategic Planning
L-2 Budgets
L-2 CFO
L-2 Cash Flow
L-1 Financial Reporting
L-1 Payroll
L-1 Bill
Payment
L-1 Sales Tax
L-1 Income
Tax
Tier Price/Month
L-3 $ 2,000
L-2 $ 3,000
L-1 $ 2,000
Total $ 7,000
Compliance
Advocacy
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Bill Payment Financial Reporting Tax Return
Bill Payment Financial Reporting Tax Return Tax Planning Sales Tax Payroll
Bill Payment Financial Reporting Tax Return Sales Tax Payroll Budgeting Cash Flow Insurance Review Succession Planning Estate Planning Strategic Planning Accountability Review Unlimited phone/email
Starting at… $$$ Starting at…$$$$ Starting at…$$$$$
Basic Premium Corporate
Think, Plan, Grow! ™
Execution Interest Early Market
Tornado
Think, Plan, Grow! ™
• Champion • Shift in Mindset
– Assurance vs. Advisory – Historical Perception of Bookkeeping
• Building the team (resource allocation) • Change Management • Disruptive Technology
Think, Plan, Grow! ™
• Enablers – Technology/Cloud – Integrated Solutions – Value Pricing – Niche Focus – Entrepreneurial
Mindset – Growth Focus
• Barriers – Politics/ Leadership
Buy-in – Change
Management – Historic Perception
of Client Accounting Resource Commitment
Think, Plan, Grow! ™
A. Yes B. No but planning to do so soon C. No and no plans to do so
Think, Plan, Grow! ™
Think, Plan, Grow! ™
$500-$1,000/Mo/Person
Think, Plan, Grow! ™
Think, Plan, Grow! ™
• Lean – Making a process more efficient – Gaining capacity in a process – Speeding up the throughput of a process
• Six Sigma – Making a process that rarely produces
defects or quality issues – Higher quality – Remove variation as much as possible
Reduced to the most fundamental of definitions, “Lean is the purposeful elimination of wasteful activities”.
Six Sigma is a business problem-solving model designed to improve profitability by improving quality and eliminating variation.
Think, Plan, Grow! ™
• Process Improvement Project Facilitation: • Tax • Assurance • Client Accounting Services
• Lean Training for CPA Firms • Certified Lean Six Sigma Green Belt
Training for CPAs • Consulting / Value Added Services
Niche Development Coaching
Twitter: @Flowtivity Email: Dustin@Flowtivity.com
Think, Plan, Grow! ™
Think, Plan, Grow! ™
Leadership - Culture – Technology
Think, Plan, Grow! ™
• Primarily focus on partners • What about other functional areas?
– Technology – Training & Learning – HR
• Would you be prepared to go on sabbatical for: – 3 months – 6 months
Think, Plan, Grow! ™
• Managing the services • Integration & workflow • Processes – more involved in the
business and less on the hardware • Tightly aligned with Training &
Learning Professional • Innovative and strategic
Think, Plan, Grow! ™
• Nature of the enterprise is changing – Socially enabled enterprise – Operate in a digital business ecosystem
• CIOs must understand the business and how to apply IT in new ways to benefit the business – Don’t get hung up on the technology – Focus on supplying vision, direction &
supporting technology
http://blogs.hbr.org/cs/2013/05/the_metamorphosis_of_the_cio.html
Think, Plan, Grow! ™
Think, Plan, Grow!™
Jim Boomer, CPA.CITP, CGMA, MBA www.boomer.com jim.boomer@boomer.com
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