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2020 Local Government Community Satisfaction Survey
Hindmarsh Shire CouncilCoordinated by the Department of Environment, Land, Water and Planning on behalf of Victorian councils
Contents
2
Background and objectives 3
Key findings and recommendations 4
Detailed findings 11
Overall performance 12
Customer service 28
Council direction 34
Individual service areas 40
Community consultation and engagement 41
Lobbying on behalf of the community 45
Decisions made in the interest of the community
49
Condition of sealed local roads 53
Informing the community 57
Condition of local streets and footpaths 61
Enforcement of local laws 65
Elderly support services 69
Recreational facilities 73
Appearance of public areas 77
Waste management 81
Business and community development and tourism
85
Planning and building permits 89
Roadside slashing and weed control 93
Maintenance of unsealed roads 95
Detailed demographics 99
Appendix A: Index scores, margins of error and significant differences
101
Appendix B: Further project information 106
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Background and objectives
The Victorian Community Satisfaction Survey (CSS) creates a vital interface between the council and their community.
Held annually, the CSS asks the opinions of local people about the place they live, work and play and provides confidence for councils in their efforts and abilities.
Now in its twenty-first year, this survey provides insight into the community’s views on:
• councils’ overall performance with benchmarking against State-wide and council group results
• community consultation and engagement
• advocacy and lobbying on behalf of the community
• customer service, local infrastructure, facilities and
• overall council direction.
When coupled with previous data, the survey provides a reliable historical source of the community’s views since 1998. A selection of results from the last nine years shows that councils in Victoria continue to provide services that meet the public’s expectations.
Serving Victoria for 21 years
Each year the CSS data is used to develop this State-wide report which contains all of the aggregated results, analysis and data. Moreover, with 21 years of results, the CSS offers councils a long-term measure of how they are performing – essential for councils that work over the long term to provide valuable services and infrastructure to their communities.
Participation in the State-wide Local Government Community Satisfaction Survey is optional. Participating councils have various choices as to the content of the questionnaire and the sample size to be surveyed, depending on their individual strategic, financial and other considerations.
3
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Key findings and recommendations
4
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Hindmarsh Shire Council – at a glance
5
Overall council performanceResults shown are index scores out of 100.
Council performance compared to State-wide and group averages
The three areas where Council performance is significantly higher by the widest margin
Lobbying
Areas where Council performance is significantly
lower
Hindmarsh 61
State-wide 58
Small Rural 56
Lobbying
Appearance of public areas
Elderly support services
Waste management
Community decisions
Sealed local roads
None
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Summary of core measures
6
Index scores
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
66
69
7371
7371 72
7072
47
47
45
52
48
54
50
53
59
63 6462 63
60
65
61
5054
6259 59
5960
59
59
60
57 58
6061
59
50
5560
5959
6062
61 61
43
53
62
61
57 55 51
5352
2012 2013 2014 2015 2016 2017 2018 2019 2020
Sealed local roads
Community consultation
Customer service
Overall council
direction
Overall performance
Lobbying Making community decisions
Summary of core measures
7
Core measures summary results (%)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
14
12
11
11
7
33
34
32
31
34
28
37
37
34
29
31
30
20
10
13
10
12
22
5
4
4
4
4
10
5
1
5
16
7
2
Overall performance
Community consultation
Lobbying
Making community decisions
Sealed local roads
Customer service
Very good Good Average Poor Very poor Can't say
18 63 15 4Overall Council Direction
Improved Stayed the same Deteriorated Can't say
Services Hindmarsh
2020Hindmarsh
2019Small Rural
2020State-wide
2020Highestscore
Lowestscore
Overall performance 61 65 56 58Aged 18-34
yearsAged 50-64
years
Overall council direction 52 53 50 51Aged 18-34
yearsAged 50-64
years
Customer service 72 70 70 70Aged 65+
yearsAged 50-64
years
Appearance of public areas 79 80 72 72Aged 18-34 years, West
Ward residents
North Ward residents,
Aged 50-64 years
Elderly support services 74 75 71 68Aged 18-34
yearsAged 35-49
years
Recreational facilities 71 73 68 70Aged 18-34
yearsAged 35-49
years
Waste management 71 75 64 65
North Ward residents,
Aged 18-34 years
Aged 50-64 years
Enforcement of local laws 66 65 62 63Aged 18-34
yearsAged 50-64
years
Lobbying 61 61 52 53Aged 18-34
yearsAged 35-49
years
Local streets & footpaths 61 65 57 58Aged 18-34 years, Men
Aged 50-64 years
Summary of Hindmarsh Shire Council performance
8Significantly higher / lower than Hindmarsh Shire Council 2020 result at the 95% confidence interval. Please see Appendix A for explanation of significant differences and index scores.
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Services Hindmarsh
2020Hindmarsh
2019Small Rural
2020State-wide
2020Highestscore
Lowestscore
Bus/community dev./tourism
61 63 58 59Aged 18-34
yearsAged 50-64
years
Consultation & engagement
59 60 54 55Aged 18-34
yearsAged 35-49
years
Informing the community 59 61 58 59Aged 18-34
yearsAged 35-49
years
Community decisions 59 61 53 53Aged 18-34
yearsAged 35-49
years
Building & planning permits 52 50 46 51Aged 18-34
yearsAged 50-64
years
Slashing & weed control 50 56 48 49Aged 18-34
yearsNorth Ward residents
Sealed local roads 50 54 51 54Aged 65+
years, East Ward residents
Aged 50-64 years
Unsealed roads 42 46 43 44East Ward residents
Aged 50-64 years
Summary of Hindmarsh Shire Council performance
9
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Significantly higher / lower than Hindmarsh Shire Council 2020 result at the 95% confidence interval. Please see Appendix A for explanation of significant differences and index scores.
Focus areas for the next 12 months
10
Positive perceptions of Council performance have been maintained over the past year on most individual service areas. However, Council performance has recorded small but significant declines on waste management, local roads, streets and roadside areas and performance perceptions overall – representing a reversal of the gains made by Council in 2019.
Overview
Council should focus on maintaining and improving performance in the individual service areas that most influence perception of overall performance: Decisions made in the interest of the community, lobbying on behalf of and informing the community, elderly support services, sealed and unsealed roads, and local streets and footpaths. Of concern, performance perceptions in these latter areas have declined significantly this year.
Key influences on perceptions of overall
performance
Importantly, Council performs significantly higher than the State-wide and Small Rural council averages on most individual service areas. It is only on one of its weaker performing areas, sealed roads, that Council falls significantly behind the State-wide average this year.
Comparison to state and area grouping
Council should look to regain improvements in community perceptions recorded over 2018-2019 but lost over the past year. Attending to poorer performing, but important and influential areas, such as road maintenance, can help to improve overall ratings of Council performance. Council should also look to maintain its positive ratings of waste management and recreational facilities by attending to the small geographic and demographic pockets of discontent on these service areas.
Regaining positive perceptions
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
DETAILED FINDINGS
11
Overall performance
12
Overall performance
13
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
The overall performance index score of 61 for Hindmarsh Shire Council represents a statistically significant (at the 95% confidence interval) four-point decrease from 2019, but is similar to the 2018 result (index score 60).
• A key contributor to this four-point decline is a significant eight-point decrease among East Ward residents.
• Perceptions of Council performance have also declined significantly among 50 to 64 year olds and male residents – by 10 points and six points, respectively.
However, on a positive note, Hindmarsh Shire Council’s overall performance is rated significantly higher than the average rating for councils in the Small Rural group and State-wide (index scores of 56 and 58, respectively).
More than three times as many residents rate Hindmarsh Shire Council’s overall performance as ‘very good’ or ‘good’ (48%) as those who rate it as ‘very poor’ or ‘poor’ (14%). A further 37% sit mid-scale, rating Council’s overall performance as ‘average’.
Council's youngest adult residents (18 to 34 years) rate its performance most highly, with 59% providing a rating of 'very good' or 'good’ (index score of 69).
Overall performanceResults shown are index scores out of 100.
State-wide58
Aged 18-34 years rate overall performance highest (69)
Aged 50-64 years rate overall performance lowest (51)
Hindmarsh61
Small Rural56
68
69
66
70
62
65
64
64
60
60
58
61
63
65
62
61
64
60
55
58
59
50
56
60
62
66
69
65
66
63
58
58
59
61
58
61
61
65
64
63
66
62
57
59
59
61
57
58
64
67
67
61
68
64
62
61
60
64
59
59
65
68
65
64
70
63
56
61
61
61
n/a
57
65
60
60
55
64
59
57
57
60
54
n/a
57
62
51
56
n/a
n/a
53
n/a
51
60
54
n/a
50
Overall performance
2020 overall performance (index scores)
69p
65
64
62
62
61
59
58
58q
57
56q
51q
18-34
65+
Women
East Ward
West Ward
Hindmarsh
North Ward
Men
State-wide
35-49
Small Rural
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
14
2019 2018 2017 2016 2015 2014 2013 2012
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor? Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18 Note: Please see Appendix A for explanation of significant differences.
Overall performance
15
2020 overall performance (%)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
14
14
12
17
11
10
14
7
4
9
8
10
16
15
13
15
17
13
5
18
34
41
40
37
42
46
41
41
33
37
34
37
36
31
27
41
42
27
24
40
37
35
31
32
33
34
32
35
42
36
37
35
33
40
43
31
36
38
48
30
10
7
10
11
10
8
8
11
13
11
13
15
9
7
10
10
3
17
11
9
4
2
7
3
4
2
4
5
8
6
7
3
6
4
6
3
5
10
3
1
1
1
1
1
2
1
1
1
1
2
2
1
3
2
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
Q3. ON BALANCE, for the last twelve months, how do you feel about the performance of Hindmarsh Shire Council, not just on one or two issues, BUT OVERALL across all responsibility areas? Has it been very good, good, average, poor or very poor? Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
Council performance across a majority of individual service areas is in line with perceptions 12 months ago. The appearance of public areas (index score of 79) continues to be where Council performs best, particularly in the West Ward (index score of 83, significantly higher than the Council average).
Further to this result, public areas, and parks and gardens are each volunteered by 7% of residents as the best aspect of their local council.
Council’s next highest rated service areas are elderly support services (index score of 74), waste management and recreational facilities (index scores of 71 each).
While still highly rated in 2020, it will be important to attend to performance on waste management over the next 12 months. Performance is down four index points since last year to its lowest level since 2016, with the decline most notable among older residents aged 65+ years.
Similarly, to shore up Council’s high performance rating on recreational facilities, it will be important to arrest the decline over the last 12 months in perceptions among older residents (65+ years) and East Ward.
However, on a positive note, Council continues to rate significantly higher than the Small Rural group averages on these top four service areas.
Top performing service areas
16
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
The appearance of public areas (index score of 79) is the area where Council performed best in 2020.
Council's road and roadside maintenance is currently rated poor to average and is in need of attention over the next 12 months.
Community perceptions of Council in the area of unsealed roads (index score of 42) have significantly worsened over the past year. The four-point improvement from 2018 to 2019 has been reversed over the past year and an increased number of East Ward residents now see unsealed roads as an important Council responsibility.
Resident perceptions of Council performance have also deteriorated since 2019 on sealed local roads (index score of 50, down four points) and roadside slashing and weed control (index score 50, down six points). It will be particularly important to attend to concerns in the East Ward, where performance ratings are down eight and 14 index points, respectively.
While Council performance on the related area of local streets and footpaths rates reasonably well overall (index score of 61), positive perceptions have also declined here over the past year (down four points) and should be a focus moving forward.
Further to this, unprompted, residents volunteer sealed (21%) and unsealed (12%) road maintenance as the council areas most in need of improvement. Almost another one in 10 volunteer community consultation (9%) and communication (9%).
Low performing service areas
17
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Council rates lowest in the area of unsealed roads (index score of 42, down four points).
79
74
71
71
66
61
61
61
59
59
59
52
50
50
42
Appearance of public areas
Elderly support services
Waste management
Recreational facilities
Enforcement of local laws
Bus/community dev./tourism
Local streets & footpaths
Lobbying
Community decisions
Consultation & engagement
Informing the community
Planning & building permits
Slashing & weed control
Sealed local roads
Unsealed roads
Individual service area performance
2020 individual service area performance (index scores)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
18
80
75
75
73
65
63
65
61
61
60
61
50
56
54
46
79
73
74
73
64
61
60
62
60
60
60
54
54
48
42
78
75
75
73
65
61
62
60
58
59
64
54
53
52
46
74
72
68
67
63
58
59
59
57
59
62
47
n/a
45
n/a
77
74
71
71
66
59
61
59
60
59
63
53
n/a
47
n/a
76
76
73
71
68
61
58
60
59
62
66
53
n/a
47
n/a
71
72
73
69
64
57
53
55
n/a
54
59
n/a
n/a
n/a
n/a
71
71
70
67
64
54
51
50
n/a
50
53
n/a
n/a
n/a
n/a
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Individual service area performance
19
2020 individual service area performance (%)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
38
24
28
24
17
12
16
11
12
11
11
7
7
5
5
43
43
38
43
39
40
31
34
32
33
31
28
27
24
16
15
22
18
23
28
29
29
31
34
37
29
30
32
26
34
3
7
4
5
4
13
13
12
13
10
10
22
17
12
26
1
1
1
2
4
5
5
4
4
6
4
10
12
9
14
1
3
10
3
8
2
6
7
5
3
16
2
5
24
5
Appearance of public areas
Waste management
Elderly support services
Recreational facilities
Enforcement of local laws
Local streets & footpaths
Bus/community dev./tourism
Community decisions
Consultation & engagement
Informing the community
Lobbying
Sealed local roads
Slashing & weed control
Planning & building permits
Unsealed roads
Very good Good Average Poor Very poor Can't say
Q2. How has Council performed on [RESPONSIBILITY AREA] over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
83
83
82
80
78
76
75
75
73
72
74
71
67
63
84
82
82
77
77
72
76
73
69
71
73
70
68
61
81
79
80
78
76
74
75
74
74
72
73
72
70
64
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
85
85
82
81
78
78
78
76
75
75
74
72
69
65
Sealed local roads
Unsealed roads
Elderly support services
Community decisions
Local streets & footpaths
Informing the community
Waste management
Consultation & engagement
Bus/community dev./tourism
Lobbying
Appearance of public areas
Recreational facilities
Enforcement of local laws
Planning & building permits
Individual service area importance
2020 individual service area importance (index scores)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
20
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council? Base: All respondents. Councils asked state-wide: 30 Councils asked group: 6Note: Please see Appendix A for explanation of significant differences.
Individual service area importance
2020 individual service area importance (%)
55
45
54
42
36
34
37
33
30
27
32
26
25
19
35
41
31
41
44
46
41
41
42
45
39
42
37
39
7
12
11
12
17
15
17
19
20
25
21
28
27
26
2
2
2
2
2
2
3
4
4
3
4
3
8
11
1
1
1
1
1
1
1
1
2
3
2
2
1
1
1
2
3
2
1
2
Sealed local roads
Elderly support services
Unsealed roads
Community decisions
Informing the community
Waste management
Local streets & footpaths
Consultation & engagement
Lobbying
Appearance of public areas
Bus/community dev./tourism
Recreational facilities
Enforcement of local laws
Planning & building permits
Extremely important Very important Fairly importantNot that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
21Q1. Firstly, how important should [RESPONSIBILITY AREA] be as a responsibility for Council? Base: All respondents. Councils asked state-wide: 30 Councils asked group: 6
85
85
81
78
78
76
75
75
65
Unsealed roads
Sealed local roads
Community decisions
Informing the community
Local streets & footpaths
Consultation & engagement
Lobbying
Bus/community dev./tourism
Planning & building permits
42
50
59
59
61
59
61
61
52
Individual service areas importance vs performance
22Note: Net differentials are calculated based on the un-rounded importance and performance scores, then rounded to the nearest whole number.
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Importance (index scores) Performance (index scores) Net Differential
Service areas where importance exceeds performance by 10 points or more, suggesting further investigation is necessary.
-42
-36
-22
-20
-18
-17
-14
-14
-14
Influences on perceptions of overall performance
23
The individual service area that has the strongest influence on the overall performance rating (based on regression analysis) is:
• Decisions made in the interest of the community.
Good communication and transparency with residents about decisions the Council has made in the community’s interest provides the greatest opportunity to drive up overall opinion of Council’s performance.
Following on from that, other individual service areas with a moderate influence on the overall performance rating are:
• Elderly support services
• Lobbying on behalf of the community
• Informing the community
• The condition of sealed local roads, excluding VicRoads
• Maintenance of unsealed roads
• The condition of local streets and footpaths.
Looking at just these key service areas, elderly support services has a high performance index (74) and a moderate positive influence on the overall performance rating, therefore maintaining this positive result should remain a focus.
Other service areas that have a key influence on overall perceptions, but perform less well, are lobbying and informing the community (performance index of 61 and 59, respectively).
A focus on keeping residents informed about Council plans, decisions and activities, and demonstrating efforts to advocate and defend community interests can also help shore up positive opinion of Council overall.
However, also in need of attention is Council’s maintenance of unsealed roads, which is poorly rated (performance index of 42) and the condition of sealed local roads, which is rated just ‘average’ (performance index of 50).
It will be important to attend to resident concerns about the condition of local roads to help improve opinion of Council's overall performance.
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
The regressions are shown on the following two charts.
1. The first chart shows the results of a regression analysis of all individual service areas selected by Council.
2. The second chart shows the results of a regression performed on a smaller set of service areas, being those with a moderate-to-strong influence on overall performance. Service areas with a weak influence on overall performance (i.e. a low Standardised Beta Coefficient) have been excluded from the analysis.
Key insights from this analysis are derived from the second chart.
Regression analysis explained
24
We use regression analysis to investigate which individual service areas, such as community consultation, condition of sealed local roads, etc. (the independent variables) are influencing respondent perceptions of overall council performance (the dependent variable).
In the charts that follow:
• The horizontal axis represents the council performance index for each individual service. Service areas appearing on the right-side of the chart have a higher performance index than those on the left.
• The vertical axis represents the Standardised Beta Coefficient from the multiple regression performed. This measures the contribution of each service area to the model. Service areas near the top of the chart have a greater positive effect on overall performance ratings than service areas located closer to the axis.
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Influence on overall performance: all service areas
25
The multiple regression analysis model above (all service areas) has an R-squared value of 0.620 and adjusted R-square value of 0.605, which means that 62% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was statistically significant at p = 0.0001, F = 41.8. This model should be interpreted with some caution as some data is not normally distributed and not all service areas have linear correlations.
2020 regression analysis (all service areas)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Community consultation
Lobbying
Informing the community
Condition of local streets
Enforcement of local laws
Elderly support services
Recreational facilities
The appearance of public areas
Waste management
Business, community dev. and tourism
Planning and building permits
Roadside slashing and weed control
Maintenance of unsealed roads
Community decisions
Condition of sealed local
roads
-0.10
-0.05
0.00
0.05
0.10
0.15
0.20
0.25
30 40 50 60 70 80 90 100
Performance Index Very GoodVery Poor
Gre
ate
r p
osi
tive
influ
en
ce
on
Ove
rall
Pe
rfo
rma
nce
Gre
ate
r n
eg
ativ
e in
flue
nce
o
n O
vera
llP
erf
orm
an
ce
Influence on overall performance: key service areas
26The multiple regression analysis model above (reduced set of service areas) has an R-squared value of 0.609 and adjusted R-square value of 0.602, which means that 61% of the variance in community perceptions of overall performance can be predicted from these variables. The overall model effect was statistically significant at p = 0.0001, F = 87.2.
2020 regression analysis (key service areas)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Community decisions
Elderly support services
Lobbying
Informing the community
Condition of sealed local
roads
Maintenance of unsealed roads
Condition of local streets
-0.10
-0.05
0.00
0.05
0.10
0.15
0.20
0.25
0.30
30 40 50 60 70 80 90 100
Gre
ate
r p
osi
tive
influ
en
ce
on
Ove
rall
Pe
rfo
rma
nce
Gre
ate
r n
eg
ativ
e in
flue
nce
o
n O
vera
llP
erf
orm
an
ce
Performance Index Very GoodVery Poor
Focus on these areas satisfactorily to ensure negative perceptions do not have an overly negative impact on community perceptions of overall performance.
Key positive influence on overall rating and should remain a focus -but currently performing ‘well’ here. Improvements will have a moderate influence on overall perceptions.
Should remain a focus ascurrently performing ‘poorly’ here and improvements will have a moderate influence on overall perceptions.
21
12
9
9
5
5
5
4
4
4
4
6
Sealed Road Maintenance
Unsealed Road Maintenance
Community Consultation
Communication
Business Development
Financial Management
Footpaths/Walking Tracks
Town Planning/Permits/Red Tape
Tourism
Waste Management
Treat All the Same /All Areas
Nothing
16
7
7
7
5
5
4
4
3
3
3
3
Customer Service
Parks and Gardens
Public Areas
Generally Good - Overall/No Complaints
Road/Street Maintenance
CommunityEngagement/Involvement/Communication
Community Support Services
Recreational/Sporting Facilities
Aged Support Services
Waste Management
Tourism
Councillors
Best things about Council and areas for improvement
27
Q16. Please tell me what is the ONE BEST thing about Hindmarsh Shire Council? It could be about any of the issues or services we have covered in this survey or it could be about something else altogether? Base: All respondents. Councils asked state-wide: 25 Councils asked group: 5Q17. What does Hindmarsh Shire Council MOST need to do to improve its performance? Base: All respondents. Councils asked state-wide: 40 Councils asked group: 11A verbatim listing of responses to this question can be found in the accompanying dashboard.
2020 best things about Council (%)- Top mentions only -
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2020 areas for improvement (%)- Top mentions only -
Customer service
28
Customer service
Council’s customer service index of 72 maintains the high level of rated performance recorded since 2014 (index scores in the range of 70 to 73).
Council performance is also in line with the Small Rural group and State-wide averages (index score of 70 each).
Seven in ten residents (70%) provide a positive customer service rating of ‘very good’ or ‘good’.
• There are no significant differences in customer service rating among the demographic and geographic cohorts compared to the Council average.
Customer service (16%) is the most frequently mentioned ‘best thing’ about Hindmarsh Shire Council.
Contact with council and customer service
29
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Contact with council
More than six in ten residents (64%) have had contact with Council in the last 12 months.
• Rate of contact has been stable at 63% to 64% of residents since 2014.
• Those aged 35 to 49 years have had a significantly higher rate of contact with Council than other age groups – 82%, their highest to date.
Among those residents who have had contact with Council, 70% provide a positive customer service rating of
‘very good’ or ‘good’, including 33% of residents who rate Council’s
customer service as ‘very good’.
Contact with council
2020 contact with council (%)Have had contact
60
52
63 64 64 64 64 63 64
2012 2013 2014 2015 2016 2017 2018 2019 2020
30
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q5. Over the last 12 months, have you or any member of your household had any contact with Hindmarsh Shire Council? This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or social media such as Facebook or Twitter?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 12
63
76
63
56
66
61
63
65
61
68
50
60
67
72
64
59
64
62
64
66
61
70
66
57
73
75
65
64
59
64
64
64
61
68
53
58
79
74
60
57
64
66
64
62
60
69
52
53
72
66
66
55
64
64
64
65
63
71
69
56
70
67
n/a
66
60
62
63
65
n/a
64
47
65
54
54
n/a
53
48
53
52
52
60
56
49
53
58
67
n/a
n/a
n/a
61
60
58
61
n/a
48
62
Contact with council
2020 contact with council (%)
82p
67
66
66
65
65
64
64
63
60
60
56
35-49
50-64
Small Rural
East Ward
West Ward
Women
Hindmarsh
Men
State-wide
North Ward
18-34
65+
31
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q5. Over the last 12 months, have you or any member of your household had any contact with Hindmarsh Shire Council? This may have been in person, in writing, by telephone conversation, by text message, by email or via their website or socialmedia such as Facebook or Twitter?Base: All respondents. Councils asked state-wide: 36 Councils asked group: 12Note: Please see Appendix A for explanation of significant differences.
80
73
73
70
69
64
66
69
68
71
66
70
74
74
79
72
73
73
67
69
71
70
69
69
67
77
71
71
79
71
73
70
66
69
72
69
69
76
75
73
74
75
75
66
69
69
74
69
75
71
75
71
67
69
69
69
71
70
71
70
74
74
80
73
82
71
73
67
72
72
71
n/a
66
69
73
69
70
74
68
67
70
71
70
n/a
68
69
n/a
66
70
69
n/a
n/a
64
71
61
n/a
Customer service rating
32
2020 customer service rating (index scores)
75
74
73
72
71
71
71
70
70
70
70
70
65+
Women
West Ward
Hindmarsh
18-34
35-49
North Ward
East Ward
Men
State-wide
50-64
Small Rural
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in mind we do not mean the actual outcome but rather the actual service that was received. Base: All respondents who have had contact with Council in the last 12 months. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Customer service rating
33
2020 customer service rating (%)
33
31
35
32
32
35
35
25
25
31
31
28
35
34
29
36
33
29
28
39
37
37
35
37
42
34
38
44
40
36
37
44
28
40
38
36
32
41
39
36
20
20
18
20
14
14
15
19
17
17
18
20
24
17
22
18
25
20
21
16
5
4
4
4
5
6
7
6
11
7
7
1
9
4
5
5
4
6
7
3
5
7
7
6
6
8
4
5
7
6
7
7
3
5
6
4
5
4
5
6
1
2
3
1
1
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q5c. Thinking of the most recent contact, how would you rate Hindmarsh Shire Council for customer service? Please keep in mind we do not mean the actual outcome but rather the actual service that was received. Base: All respondents who have had contact with Council in the last 12 months. Councils asked state-wide: 62 Councils asked group: 18
Council direction
34
Over the last 12 months, 63% of residents believe the direction of Council’s overall performance has stayed the same, down four points on 2019.
• 18% believe the direction has improved in the last 12 months (unchanged from 2019).
• 15% believe it has deteriorated, up four points on 2019.
• Those aged 18 to 34 years are significantly more satisfied with overall council direction.
• Those aged 50 to 64 years are significantly less satisfied with overall council direction.
However, a majority (63%) of residents continue to rate Council as generally heading in the right direction, many more than the proportion who see it heading in the wrong direction (24%).
On trading off quality versus cost of Council services, more residents continue to prefer service cuts and keeping rates unchanged (42%) than rate rises to improve services (34%), with almost one in four (24%) undecided.
This represents a weaker preference for maintaining rates than in 2019, when a slight majority (51%) preferred service cuts, a similar number (33%) preferred rate rises, and fewer were undecided (16%).
Council direction
35
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Overall council direction last 12 months
36
2020 overall direction (index scores)
67p
55
52
52
52
52
51
51
50
47
45
44q
18-34
East Ward
Men
West Ward
65+
Hindmarsh
Women
State-wide
Small Rural
North Ward
35-49
50-64
65
61
52
52
54
53
54
53
53
48
49
48
57
52
47
53
53
51
54
52
50
47
45
46
57
63
52
52
54
55
57
53
52
49
54
54
61
62
54
57
59
57
60
51
50
54
57
51
52
68
56
59
64
61
67
53
53
59
63
62
64
66
60
64
65
62
64
53
n/a
57
59
60
59
59
52
54
57
53
53
53
n/a
46
47
49
43
n/a
41
n/a
47
43
44
52
n/a
n/a
40
40
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance? Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Overall council direction last 12 months
2020 overall council direction (%)
18
18
17
22
24
32
32
20
12
18
19
12
24
17
20
16
39
15
11
14
63
67
64
62
60
52
57
62
58
61
58
63
59
65
59
66
50
58
63
71
15
11
16
13
11
11
9
14
27
16
19
18
14
14
16
14
6
25
22
10
4
3
3
3
5
4
2
3
3
5
4
6
3
4
5
4
6
2
5
5
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Improved Stayed the same Deteriorated Can't say
37
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q6. Over the last 12 months, what is your view of the direction of Hindmarsh Shire Council’s overall performance? Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
Right / wrong direction
38
2020 right / wrong direction (%)
20
18
15
22
20
25
27
20
10
17
22
21
24
18
20
21
30
13
12
24
43
49
49
45
44
45
48
44
43
46
42
37
46
43
39
46
46
45
32
46
13
10
13
9
8
10
7
11
16
13
11
18
7
14
13
13
12
18
18
9
11
10
11
10
11
9
8
14
20
14
11
12
12
10
13
9
3
17
17
9
13
13
11
13
16
11
10
11
12
10
14
12
11
15
16
10
10
7
21
13
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Definitely right direction Probably right direction Probably wrong directionDefinitely wrong direction Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q8. Would you say your local Council is generally heading in the right direction or the wrong direction?Base: All respondents. Councils asked state-wide: 10 Councils asked group: 2
Rates / services trade-off
39
2020 rates / services trade-off (%)
11
8
10
11
10
11
11
11
10
9
11
20
11
6
14
7
9
15
9
10
23
25
26
24
20
25
26
23
28
24
23
21
21
26
20
27
22
20
19
28
19
23
22
26
24
21
25
18
19
24
22
19
19
19
14
24
20
22
17
19
23
28
24
22
27
27
24
28
25
25
24
19
24
25
23
23
26
20
24
23
24
16
19
18
19
17
14
20
17
19
20
22
25
24
29
19
23
23
30
21
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Definitely prefer rate rise Probably prefer rate rise Probably prefer service cuts
Definitely prefer service cuts Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q10. If you had to choose, would you prefer to see council rate rises to improve local services OR would you prefer to see cuts in council services to keep council rates at the same level as they are now?Base: All respondents. Councils asked state-wide: 13 Councils asked group: 4
Individual service areas
40
Community consultation and engagement importance
41
2020 consultation and engagement importance (index scores)
74
72
74
73
76
75
75
74
74
78
74
75
75
76
73
74
74
73
74
72
63
77
74
71
73
75
74
72
75
74
74
73
71
77
74
74
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
76
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
79
78
77
76
76
76
76
75
75
74
74
73
Women
35-49
North Ward
65+
Small Rural
Hindmarsh
East Ward
West Ward
18-34
50-64
State-wide
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3Note: Please see Appendix A for explanation of significant differences.
Community consultation and engagement importance
42
2020 consultation and engagement importance (%)
33
29
28
25
29
34
41
33
30
33
34
29
45
31
31
41
44
41
47
42
40
36
42
43
34
48
43
32
42
44
19
24
26
23
23
21
14
19
21
23
14
22
15
23
17
4
3
4
2
4
3
8
4
2
6
1
3
7
3
3
1
1
1
1
1
1
1
2
2
2
1
2
1
1
1
1
1
1
1
3
1
2
3
4
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Community consultation and engagement’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3
Community consultation and engagement performance
43
2020 consultation and engagement performance (index scores)
62
63
64
61
60
59
60
55
56
56
56
56
58
58
63
63
60
57
62
60
60
55
54
56
60
60
60
64
59
54
60
57
59
55
55
54
58
62
62
60
59
58
61
55
59
54
55
55
64
56
59
61
59
57
63
58
57
56
56
59
68
60
64
63
62
61
66
60
56
57
n/a
61
55
52
56
56
54
53
58
53
54
57
n/a
53
55
n/a
49
51
50
49
n/a
n/a
48
57
n/a
52
70p
61
61
60
59
59
58
58
56
55q
54q
49q
18-34
East Ward
65+
Women
Hindmarsh
Men
West Ward
North Ward
50-64
State-wide
Small Rural
35-49
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Community consultation and engagement performance
44
2020 consultation and engagement performance (%)
12
12
9
12
10
8
12
6
5
8
9
12
12
12
12
12
23
3
7
14
32
34
39
35
36
36
37
32
27
30
30
36
34
30
33
31
40
22
35
32
34
35
31
27
28
35
31
35
35
32
31
25
39
36
33
35
28
47
29
34
13
11
11
15
12
11
9
14
16
15
16
18
10
11
12
14
3
17
21
11
4
4
4
5
6
3
3
7
11
7
8
5
1
6
6
2
3
8
4
3
5
5
6
7
8
7
8
6
6
8
6
4
4
5
4
5
3
3
5
6
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Community consultation and engagement’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
Lobbying on behalf of the community importance
45
2020 lobbying importance (index scores)
75
70
74
75
72
74
72
70
71
68
71
67
75
72
75
76
71
70
67
70
68
66
71
68
76
75
73
75
72
70
72
70
71
68
69
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
79
77
77
75
75
74
73
73
73
73
73
68q
North Ward
35-49
Women
50-64
Hindmarsh
65+
West Ward
Small Rural
Men
18-34
East Ward
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 2Note: Please see Appendix A for explanation of significant differences.
Lobbying on behalf of the community importance
46
2020 lobbying importance (%)
30
27
22
26
23
28
38
27
28
29
31
23
40
35
26
42
39
45
40
38
42
44
42
40
41
43
49
37
38
43
20
27
26
27
27
21
12
23
23
21
20
19
17
19
23
4
5
5
3
8
5
3
4
4
5
3
6
5
4
2
1
1
1
2
2
1
2
1
2
2
3
1
3
2
2
3
2
3
2
2
3
2
4
3
2
5
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Lobbying on behalf of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 20 Councils asked group: 2
Lobbying on behalf of the community performance
47
2020 lobbying performance (index scores)
62
67
66
57
62
61
61
60
58
54
55
56
69
62
60
59
59
62
65
66
61
54
53
56
54
66
61
60
56
60
65
61
58
54
55
59
63
62
59
53
59
59
58
64
54
53
54
55
62
62
56
57
59
59
60
65
55
55
56
59
61
64
60
56
58
60
62
65
56
56
n/a
59
54
59
56
51
53
55
56
58
53
55
n/a
53
61
52
n/a
n/a
50
50
50
n/a
47
55
n/a
44
73p
65
64
62
61
61
60
58
54q
53q
52q
50q
18-34
65+
East Ward
North Ward
Men
Hindmarsh
Women
West Ward
50-64
State-wide
Small Rural
35-49
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Lobbying on behalf of the community performance
48
2020 lobbying performance (%)
11
12
10
11
7
8
8
5
4
6
6
14
12
8
11
10
17
10
5
12
31
30
34
32
33
35
34
29
27
24
25
29
34
30
32
30
47
18
24
33
29
32
27
26
26
27
33
34
31
32
31
28
28
30
27
31
19
35
37
26
10
9
10
8
10
12
10
14
17
13
15
8
9
10
9
10
3
15
14
8
4
3
2
5
5
3
2
4
9
6
7
5
1
4
4
3
12
4
1
16
15
17
17
18
16
14
14
13
19
17
15
15
17
17
15
15
10
15
20
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Lobbying on behalf of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
Decisions made in the interest of the community importance
49
2020 community decisions made importance (index scores)
80
83
81
81
79
79
80
82
78
80
79
80
79
77
77
77
77
73
77
80
77
80
76
75
80
82
78
78
82
78
78
78
77
79
76
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
82
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
85p
84
82
82
81
81
81
80
80
80
79
77q
Women
35-49
Small Rural
West Ward
North Ward
18-34
Hindmarsh
50-64
65+
State-wide
East Ward
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 2Note: Please see Appendix A for explanation of significant differences.
Decisions made in the interest of the community importance
50
2020 community decisions made importance (%)
42
37
34
34
39
43
47
35
43
38
46
45
53
40
35
41
47
41
46
41
43
37
51
37
39
43
35
33
43
47
12
12
21
17
15
12
8
7
16
16
8
15
10
10
12
2
1
2
2
1
4
4
4
3
2
4
1
1
1
1
1
1
1
1
2
2
1
1
2
2
2
1
2
1
2
2
3
1
3
3
2
3
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Decisions made in the interest of the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 2
Decisions made in the interest of the community performance
51
2020 community decisions made performance (index scores)
64
57
65
63
64
61
61
59
55
55
57
56
64
61
62
62
58
60
61
57
54
52
58
55
55
58
61
63
60
58
57
54
54
55
56
59
55
54
63
60
56
57
62
55
54
53
54
54
64
58
60
62
54
60
65
58
55
56
56
60
60
55
64
61
60
59
64
57
57
n/a
54
57
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71p
62
61
61
60
59
58
58
53q
53q
53q
51q
18-34
North Ward
65+
Women
East Ward
Hindmarsh
West Ward
Men
State-wide
Small Rural
50-64
35-49
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
Decisions made in the interest of the community performance
52
2020 community decisions made performance (%)
11
13
9
9
8
7
10
7
7
15
9
10
11
11
17
8
5
13
34
35
38
35
35
40
36
29
29
36
37
31
33
35
51
23
26
35
31
31
31
31
30
30
32
33
33
25
29
36
30
33
26
33
39
28
12
11
11
13
11
13
14
14
15
13
13
12
15
10
3
18
15
12
4
4
4
4
7
2
3
8
9
4
3
5
5
4
8
6
4
7
6
6
9
8
9
5
9
7
6
9
6
6
7
3
8
9
7
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Decisions made in the interest of the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
The condition of sealed local roads in your area importance
53
2020 sealed local roads importance (index scores)
83
82
87
82
83
83
85
83
84
82
84
79
87
85
86
82
84
81
86
84
81
84
86
80
82
84
82
80
81
80
81
79
81
81
77
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
90p
88
88
86
85
85
85
84
83
83
81
79q
North Ward
50-64
35-49
Men
Hindmarsh
65+
Women
West Ward
East Ward
Small Rural
18-34
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 2Note: Please see Appendix A for explanation of significant differences.
The condition of sealed local roads in your area importance
54
2020 sealed local roads importance (%)
55
45
47
41
38
49
64
46
55
57
52
58
57
57
50
35
44
45
43
43
38
32
43
32
33
37
22
38
38
38
7
10
7
14
16
10
2
8
10
7
8
8
3
5
11
2
1
1
2
2
1
2
3
3
1
9
2
1
1
1
1
1
1
1
3
1
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘The condition of sealed local roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 2
The condition of sealed local roads in your area performance
55
2020 sealed local roads performance (index scores)
60
64
56
55
53
48
54
51
53
52
47
52
56
49
53
51
49
47
48
52
45
35
43
48
54
54
53
56
50
47
52
59
49
56
43
50
51
46
54
46
52
49
45
51
45
39
39
40
51
51
55
49
52
41
47
52
45
44
40
48
48
47
55
49
n/a
54
47
58
44
43
38
43
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
56p
56
54p
52
51
51
50
49
48
45
43q
42q
65+
East Ward
State-wide
Women
Small Rural
18-34
Hindmarsh
West Ward
Men
35-49
North Ward
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18Note: Please see Appendix A for explanation of significant differences.
The condition of sealed local roads in your area performance
56
2020 sealed local roads performance (%)
7
9
8
9
6
5
7
11
8
5
14
4
7
8
8
5
5
10
28
33
24
28
25
24
25
32
30
20
34
27
27
28
26
28
18
34
30
30
35
32
29
37
31
28
31
28
21
35
27
32
31
25
31
31
22
19
18
20
21
18
20
16
17
33
15
21
24
21
29
23
29
15
10
8
14
9
17
14
15
11
13
13
12
8
13
8
6
17
15
7
2
2
1
2
2
1
1
1
2
1
3
3
2
3
2
2
4
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘The condition of sealed local roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18
Informing the community importance
57
2020 informing community importance (index scores)
78
76
72
75
82
76
78
77
75
76
75
75
75
73
75
74
66
72
70
72
73
75
75
69
75
76
74
75
73
74
73
73
72
76
74
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
76
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75
n/a
82p
80
79
79
78
78
77
77
77
77
75q
75
Women
North Ward
35-49
50-64
18-34
Hindmarsh
West Ward
65+
East Ward
Small Rural
State-wide
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 2Note: Please see Appendix A for explanation of significant differences.
Informing the community importance
58
2020 informing community importance (%)
36
33
26
27
32
35
39
35
35
30
41
35
42
39
31
44
43
40
44
42
43
46
43
44
44
44
47
38
39
49
17
20
29
25
22
18
13
18
19
20
15
15
17
18
18
2
4
3
2
4
3
4
1
3
3
2
2
1
1
1
1
1
1
1
1
2
2
1
1
1
1
1
1
1
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Informing the community’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 21 Councils asked group: 2
Informing the community performance
59
2020 informing community performance (index scores)
63
64
57
61
60
65
61
58
60
60
57
57
63
62
57
63
59
58
60
56
57
64
59
55
64
64
63
68
59
64
64
58
60
63
61
65
63
66
55
63
59
64
62
58
60
66
58
58
63
64
62
66
61
58
63
60
59
67
61
64
66
71
61
67
62
66
66
n/a
64
70
59
65
62
59
57
60
61
57
59
n/a
58
62
57
58
57
53
n/a
51
60
n/a
53
n/a
56
n/a
50
54
66p
61
60
59
59
59
59
58
58
58
54
53
18-34
65+
North Ward
Women
State-wide
East Ward
Hindmarsh
Small Rural
Men
West Ward
50-64
35-49
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 33 Councils asked group: 10Note: Please see Appendix A for explanation of significant differences.
Informing the community performance
60
2020 informing community performance (%)
11
10
11
18
12
13
17
11
6
12
11
10
12
10
10
11
17
7
4
14
33
37
37
39
42
39
42
36
35
35
35
40
30
32
35
31
39
32
29
34
37
36
35
24
26
34
31
34
33
32
32
35
41
36
34
40
35
33
45
36
10
11
9
11
12
9
8
13
16
13
13
9
11
10
9
11
3
12
16
9
6
3
5
6
5
3
3
5
9
5
6
6
4
7
7
4
3
12
4
5
3
3
3
3
4
3
1
1
1
3
3
1
1
5
4
2
3
5
2
3
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Informing the community’ over the last 12 months?Base: All respondents. Councils asked state-wide: 33 Councils asked group: 10
The condition of local streets and footpaths in your area importance
61
2020 streets and footpaths importance (index scores)
78
79
81
78
78
78
80
77
77
76
79
79
76
78
81
78
79
77
74
78
76
73
78
76
77
79
78
78
76
76
78
77
76
75
73
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
75
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
76
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
81
81
81
81
80
78
78
78
77
76
75
73
North Ward
East Ward
Women
50-64
65+
Hindmarsh
35-49
State-wide
Small Rural
Men
West Ward
18-34
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3Note: Please see Appendix A for explanation of significant differences.
The condition of local streets and footpaths in your area importance
62
2020 streets and footpaths importance (%)
37
36
34
32
36
35
47
42
30
32
43
30
38
42
38
41
41
40
42
42
42
34
42
44
44
38
41
40
41
42
17
20
21
20
19
18
14
13
21
19
15
20
18
15
16
3
1
2
1
2
3
2
2
4
4
2
9
2
2
1
1
1
1
1
1
1
2
1
2
2
3
1
1
2
1
1
2
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘The condition of local streets and footpaths in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 23 Councils asked group: 3
The condition of local streets and footpaths in your area performance
63
2020 streets and footpaths performance (index scores)
67
66
66
63
66
65
63
59
57
63
63
63
65
63
70
55
61
60
57
58
57
57
52
59
63
62
70
62
61
62
61
57
57
62
55
62
67
62
66
57
59
59
57
57
58
55
51
54
63
60
68
61
60
61
58
58
59
61
54
59
67
60
66
58
58
58
57
58
n/a
56
50
51
57
55
65
52
53
53
54
58
n/a
51
40
51
56
52
n/a
52
54
51
n/a
57
n/a
49
n/a
43
65
65
64
62
62
61
59
58q
57q
57
56
54q
18-34
Men
West Ward
35-49
65+
Hindmarsh
North Ward
State-wide
Small Rural
Women
East Ward
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 35 Councils asked group: 9Note: Please see Appendix A for explanation of significant differences.
The condition of local streets and footpaths in your area performance
64
2020 streets and footpaths performance (%)
12
20
15
15
10
13
12
13
9
13
12
11
12
13
14
10
12
10
7
17
40
37
35
38
42
39
37
28
29
34
33
42
34
43
47
33
53
43
33
36
29
25
28
29
25
29
27
31
27
28
27
25
28
31
24
34
23
30
35
26
13
11
12
9
11
10
13
13
19
15
15
14
18
9
9
16
8
10
17
14
5
4
7
6
9
7
8
14
13
8
8
6
8
2
4
5
3
3
8
4
2
3
2
2
3
2
3
2
2
3
4
2
2
2
2
2
3
3
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘The condition of local streets and footpaths in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 35 Councils asked group: 9
Enforcement of local laws importance
65
2020 law enforcement importance (index scores)
72
69
70
71
71
66
67
65
63
68
63
61
74
71
69
69
71
65
68
67
66
66
65
62
72
73
71
71
71
70
70
67
71
67
67
68
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
69
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
68
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
75p
72
71
71
70
69
69
67
67
66q
65
63q
Women
East Ward
65+
18-34
State-wide
North Ward
Hindmarsh
West Ward
50-64
Small Rural
35-49
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 22 Councils asked group: 4Note: Please see Appendix A for explanation of significant differences.
Enforcement of local laws importance
66
2020 law enforcement importance (%)
25
20
20
24
26
22
24
28
24
18
32
34
18
25
24
37
36
42
38
38
35
42
38
34
35
39
29
37
32
44
27
32
29
30
26
29
22
25
30
30
23
26
33
27
24
8
8
8
5
7
9
8
6
9
13
3
9
10
13
4
2
2
2
1
2
4
3
2
2
3
1
3
2
2
2
1
2
1
1
1
1
1
1
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Enforcement of local laws’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 22 Councils asked group: 4
Enforcement of local laws performance
67
2020 law enforcement performance (index scores)
69
67
67
67
65
63
66
59
63
63
64
63
62
61
65
68
64
62
65
62
60
66
64
63
70
63
67
70
65
63
65
63
63
63
64
65
68
62
64
64
63
61
60
62
61
63
63
64
69
60
69
70
66
63
66
66
64
66
66
66
72
65
70
72
68
66
66
66
70
65
66
n/a
64
60
66
69
64
62
63
64
68
63
65
n/a
66
n/a
65
n/a
64
63
63
n/a
67
60
65
n/a
73p
67
66
66
66
66
66
65
64
63
63q
62q
18-34
East Ward
Women
West Ward
Hindmarsh
Men
65+
North Ward
35-49
50-64
State-wide
Small Rural
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?Base: All respondents. Councils asked state-wide: 34 Councils asked group: 10Note: Please see Appendix A for explanation of significant differences.
Enforcement of local laws performance
68
2020 law enforcement performance (%)
17
13
14
14
9
14
16
13
12
12
11
20
16
15
15
19
25
15
12
16
39
43
39
43
42
40
46
43
44
38
38
38
38
41
39
40
45
42
36
37
28
24
27
24
25
27
22
22
27
27
26
20
30
30
29
26
17
28
33
29
4
6
8
9
7
6
6
10
7
8
8
6
4
4
6
3
3
8
4
4
4
4
4
3
4
3
3
3
4
4
4
8
2
3
2
6
3
5
4
5
8
9
8
8
14
10
8
8
5
12
12
8
10
7
9
6
6
2
12
9
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Enforcement of local laws’ over the last 12 months?Base: All respondents. Councils asked state-wide: 34 Councils asked group: 10
Elderly support services importance
69
2020 elderly support importance (index scores)
84
86
81
79
81
82
83
80
82
82
79
80
85
79
82
80
85
82
84
80
81
80
79
79
83
77
77
81
80
80
81
79
80
81
77
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
85
84
83
82
82
82
82
81
81
81
80
80q
Women
18-34
West Ward
35-49
50-64
Hindmarsh
East Ward
Small Rural
65+
North Ward
Men
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 4Note: Please see Appendix A for explanation of significant differences.
Elderly support services importance
70
2020 elderly support importance (%)
45
42
43
37
39
43
42
47
45
40
50
49
45
51
39
41
44
40
46
42
41
40
39
42
42
39
37
45
31
46
12
13
15
14
15
13
15
12
11
15
10
14
7
15
13
2
1
1
2
2
3
1
1
2
1
2
4
1
1
1
1
1
1
2
1
1
1
1
1
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Elderly support services’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 4
Elderly support services performance
71
2020 elderly support performance (index scores)
78
76
77
75
72
75
74
71
74
71
71
68
72
83
76
75
70
73
72
69
64
73
69
68
71
79
78
79
76
75
72
71
71
75
74
68
68
76
76
73
69
72
71
70
72
70
71
68
72
81
78
76
73
74
73
72
67
73
73
69
74
82
79
79
72
76
73
n/a
75
73
78
70
69
79
74
75
70
72
70
n/a
68
70
74
69
73
n/a
73
72
n/a
71
70
n/a
n/a
67
73
69
83p
77
77
76
75
74
72
71q
70
69
68q
68q
18-34
West Ward
65+
Women
North Ward
Hindmarsh
Men
Small Rural
East Ward
50-64
35-49
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 9Note: Please see Appendix A for explanation of significant differences.
Elderly support services performance
72
2020 elderly support performance (%)
28
24
27
28
22
23
31
21
21
15
20
25
23
32
23
33
44
17
16
33
38
43
36
44
39
46
39
42
43
30
34
41
37
37
41
35
26
43
45
38
18
16
17
14
14
13
12
13
18
20
18
17
22
16
18
18
17
20
19
17
4
4
4
4
5
3
4
6
4
5
5
2
8
3
4
4
5
7
4
1
1
3
2
2
2
2
2
3
2
2
2
2
1
2
3
2
1
10
13
13
8
17
13
13
16
11
28
21
14
8
10
12
9
14
12
11
8
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Elderly support services’ over the last 12 months?Base: All respondents. Councils asked state-wide: 30 Councils asked group: 9
Recreational facilities importance
73
2020 recreational facilities importance (index scores)
71
73
74
72
72
72
71
69
71
70
69
71
68
72
68
72
73
69
70
70
71
73
67
68
71
71
74
71
72
72
72
70
72
71
73
72
n/a
n/a
n/a
72
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78p
75
74
73
72
72
72
72
71
70
69
69
35-49
Women
East Ward
Small Rural
State-wide
65+
Hindmarsh
West Ward
North Ward
50-64
Men
18-34
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5Note: Please see Appendix A for explanation of significant differences.
Recreational facilities importance
74
2020 recreational facilities importance (%)
26
23
20
23
24
26
29
27
24
24
29
25
42
25
20
42
43
46
45
45
44
33
46
43
36
47
28
30
43
54
28
28
28
28
26
25
30
25
28
34
21
44
27
24
23
3
5
6
2
4
4
6
3
4
2
3
2
5
3
1
1
1
1
1
1
1
2
1
4
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Recreational facilities’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5
Recreational facilities performance
75
2020 recreational facilities performance (index scores)
70
80
79
74
73
70
73
70
71
68
71
70
73
72
78
73
73
69
73
69
78
69
72
65
68
73
78
76
73
69
70
70
76
69
74
68
56
70
77
67
67
59
66
69
71
68
65
61
65
73
77
72
71
67
70
70
74
70
71
65
66
76
78
74
71
66
68
71
73
n/a
70
66
68
69
73
69
69
68
69
70
71
n/a
68
66
67
n/a
72
66
67
n/a
68
70
n/a
n/a
64
65
78p
74
73
72
71
70
70
70
70
68q
66
65q
18-34
East Ward
65+
Women
Hindmarsh
North Ward
Men
State-wide
West Ward
Small Rural
50-64
35-49
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 39 Councils asked group: 11Note: Please see Appendix A for explanation of significant differences.
Recreational facilities performance
76
2020 recreational facilities performance (%)
24
31
27
28
19
22
25
19
16
23
22
23
29
21
24
23
32
13
16
29
43
38
43
42
40
47
43
49
45
42
40
49
39
42
39
46
51
47
44
36
23
20
18
21
23
20
19
19
28
22
24
18
22
26
26
19
14
27
25
25
5
6
6
3
9
7
7
8
7
6
7
5
5
6
4
7
3
7
10
3
2
2
2
3
3
2
2
3
2
3
3
4
1
1
3
1
3
3
2
3
3
4
2
5
2
3
2
2
4
4
1
5
3
3
3
3
3
5
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Recreational facilities’ over the last 12 months?Base: All respondents. Councils asked state-wide: 39 Councils asked group: 11
The appearance of public areas importance
77
2020 public areas importance (index scores)
76
77
70
75
74
74
74
73
73
73
73
71
76
75
74
72
73
73
74
73
74
73
65
69
75
74
68
73
74
73
74
73
74
79
70
72
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
74
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
73
n/a
n/a
n/a
77
76
75
75
74
74
74
74
74
72
72
72
Women
65+
35-49
North Ward
East Ward
Hindmarsh
Small Rural
West Ward
State-wide
50-64
18-34
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 27 Councils asked group: 5Note: Please see Appendix A for explanation of significant differences.
The appearance of public areas importance
78
2020 public areas importance (%)
27
24
22
27
25
26
23
30
27
23
31
28
25
26
28
45
49
51
44
47
48
56
42
42
42
49
36
52
42
49
25
26
23
27
25
24
20
23
28
32
18
30
22
27
23
3
2
3
1
2
2
2
5
2
3
2
6
2
4
1
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘The appearance of public areas’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 27 Councils asked group: 5
The appearance of public areas performance
79
2020 public areas performance (index scores)
81
85
80
80
80
81
80
77
78
73
73
72
86
88
79
73
79
80
80
75
78
74
72
71
75
86
79
80
78
80
77
74
76
76
74
71
70
82
74
71
74
78
74
68
72
70
73
71
77
85
78
72
77
79
75
66
76
76
74
72
78
83
78
77
76
75
73
70
74
73
n/a
72
71
82
71
75
71
71
71
64
69
69
n/a
71
70
n/a
72
73
71
72
69
n/a
68
n/a
n/a
71
83
83p
80
80
79
78
77
76
74q
74
72q
72q
18-34
West Ward
Women
35-49
Hindmarsh
65+
Men
East Ward
50-64
North Ward
Small Rural
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?Base: All respondents. Councils asked state-wide: 38 Councils asked group: 12Note: Please see Appendix A for explanation of significant differences.
The appearance of public areas performance
80
2020 public areas performance (%)
38
39
42
39
31
34
32
32
28
26
27
33
30
45
33
43
45
40
28
39
43
46
38
42
46
45
45
35
40
45
45
41
48
41
47
39
43
47
48
38
15
13
15
13
14
14
17
20
20
21
19
13
18
13
15
14
12
5
17
19
3
2
2
4
6
4
4
9
6
6
6
9
3
3
3
5
7
1
1
1
2
1
3
2
1
3
4
2
3
2
1
1
1
2
2
1
1
1
1
1
1
1
1
1
1
2
1
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘The appearance of public areas’ over the last 12 months?Base: All respondents. Councils asked state-wide: 38 Councils asked group: 12
Waste management importance
81
2020 waste management importance (index scores)
81
79
77
78
79
78
76
75
73
69
75
71
81
80
77
77
78
77
74
76
77
74
75
72
79
78
77
75
76
72
75
75
75
73
76
72
80
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
77
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
82p
81
80
80
79
78
78
78
76
75
75
74q
State-wide
Women
65+
East Ward
Small Rural
18-34
North Ward
Hindmarsh
West Ward
35-49
50-64
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5Note: Please see Appendix A for explanation of significant differences.
Waste management importance
82
2020 waste management importance (%)
34
30
30
28
44
39
32
39
31
28
39
39
32
28
36
46
43
46
47
42
43
45
43
49
45
47
36
47
49
49
15
22
20
21
11
14
16
16
15
19
11
21
17
16
12
2
2
2
2
1
2
2
3
4
1
3
2
3
2
1
1
1
1
1
2
2
1
1
3
2
1
1
1
1
1
1
4
2
1
3
2
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Waste management’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 5
Waste management performance
83
2020 waste management performance (index scores)
75
73
80
75
75
74
76
74
71
71
68
66
72
72
76
72
74
80
68
75
75
70
70
69
72
73
78
75
75
76
77
75
72
74
71
70
65
66
76
64
68
71
66
71
57
66
70
69
71
74
77
69
71
74
68
74
63
68
72
71
69
73
80
73
73
77
75
73
70
68
73
n/a
70
72
78
72
73
76
73
73
68
72
71
n/a
n/a
71
73
68
70
n/a
n/a
72
68
70
72
n/a
75
75
74
73
71
70
70
70
69
66
65q
64q
North Ward
18-34
65+
Men
Hindmarsh
West Ward
East Ward
Women
35-49
50-64
State-wide
Small Rural
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Waste management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 41 Councils asked group: 13Note: Please see Appendix A for explanation of significant differences.
Waste management performance
84
2020 waste management performance (%)
24
29
28
31
19
24
26
25
21
20
18
32
24
20
24
25
35
18
14
28
43
44
43
44
46
48
47
50
50
40
40
41
41
45
49
37
35
48
47
42
22
17
17
17
19
15
15
14
17
23
23
14
20
27
17
27
24
23
21
21
7
4
7
4
7
7
6
6
5
10
10
8
7
6
5
8
6
7
10
5
1
2
1
3
4
3
3
2
4
5
6
1
3
2
1
2
3
3
3
3
2
4
4
3
2
2
3
4
4
4
2
4
2
2
6
4
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Waste management’ over the last 12 months?Base: All respondents. Councils asked state-wide: 41 Councils asked group: 13
Business and community development and tourism importance
85
2020 business/development/tourism importance (index scores)
77
73
75
73
74
73
71
71
76
70
69
65
74
71
71
69
68
71
71
68
60
72
65
66
75
74
75
74
74
78
72
73
69
73
73
67
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
70
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
67
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
66
78
76
76
75
75
74
74
74
74
73
71
67q
Women
65+
East Ward
Hindmarsh
North Ward
50-64
Small Rural
West Ward
18-34
35-49
Men
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 5Note: Please see Appendix A for explanation of significant differences.
Business and community development and tourism importance
86
2020 business/development/tourism importance (%)
32
29
21
27
21
30
35
34
30
28
37
31
37
32
31
39
40
44
44
38
41
36
40
40
38
41
37
30
36
47
21
24
26
25
30
23
20
22
22
25
17
24
25
24
17
4
5
6
1
8
4
5
3
5
6
3
6
7
6
2
1
1
2
1
2
1
2
1
2
2
2
2
1
2
1
1
2
2
1
2
3
2
2
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Business and community development and tourism’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 18 Councils asked group: 5
Business and community development and tourism performance
87
2020 business/development/tourism performance (index scores)
65
65
65
61
64
63
63
61
61
59
59
61
68
63
62
58
66
61
57
60
59
59
55
58
56
63
64
59
61
61
63
61
59
64
61
59
59
60
62
52
64
58
57
60
56
61
57
52
61
61
60
57
65
59
54
61
56
63
60
54
59
63
62
58
67
61
58
62
59
n/a
63
58
60
57
56
55
61
57
55
62
57
n/a
58
56
59
55
53
n/a
n/a
54
n/a
62
53
n/a
55
51
76p
63
63
62
61
61
60
59
59
58q
54q
51q
18-34
Women
65+
North Ward
West Ward
Hindmarsh
East Ward
State-wide
Men
Small Rural
35-49
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?Base: All respondents. Councils asked state-wide: 22 Councils asked group: 7Note: Please see Appendix A for explanation of significant differences.
Business and community development and tourism performance
88
2020 business/development/tourism performance (%)
16
15
13
15
8
10
12
10
6
10
11
19
8
20
13
20
40
10
5
15
31
36
35
33
33
34
36
32
31
32
31
33
38
26
32
29
35
30
25
33
29
31
29
27
37
33
31
32
34
32
32
27
28
30
26
31
8
33
33
34
13
9
9
11
10
13
12
14
16
11
13
11
16
13
15
12
11
13
26
7
5
4
6
6
5
3
3
5
6
4
5
6
2
6
6
3
3
10
2
4
6
5
7
9
7
7
5
7
6
12
8
4
9
6
9
4
3
3
9
8
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
2013 Hindmarsh
2012 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Business and community development and tourism’ over the last 12 months?Base: All respondents. Councils asked state-wide: 22 Councils asked group: 7
Planning and building permits importance
89
2020 planning and building permits importance (index scores)
67
71
66
70
65
65
63
63
65
58
58
60
66
71
63
68
59
65
61
57
63
60
59
57
67
72
67
68
64
67
64
61
66
61
59
61
n/a
71
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
70
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
71
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
72p
71p
68
68p
66
66
65
65
64
64
62
59q
Women
State-wide
65+
Small Rural
East Ward
West Ward
Hindmarsh
18-34
50-64
North Ward
35-49
Men
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 3Note: Please see Appendix A for explanation of significant differences.
Planning and building permits importance
90
2020 planning and building permits importance (%)
19
15
15
14
27
21
16
23
18
12
26
22
15
19
19
39
33
34
36
38
39
41
38
38
37
41
34
38
34
44
26
37
31
34
25
27
22
22
31
30
23
30
27
29
23
11
9
13
6
6
8
15
12
9
15
7
12
15
12
9
3
2
4
3
1
3
2
4
2
4
1
3
3
3
2
2
4
3
6
3
3
4
1
2
1
3
2
3
3
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Planning and building permits’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 19 Councils asked group: 3
Planning and building permits performance
91
2020 planning and building permits performance (index scores)
57
50
53
48
50
46
54
52
44
57
48
46
62
57
54
49
54
55
60
52
52
51
51
51
52
53
54
51
54
55
57
51
57
54
51
53
50
42
50
44
47
52
49
50
41
46
50
46
61
55
54
49
53
56
57
54
51
46
53
48
62
53
54
51
53
57
56
53
51
50
n/a
48
n/a
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
54
n/a
n/a
n/a
n/a
62p
56
53
52
52
52
51
51
50
48
46q
42q
18-34
North Ward
65+
Men
Hindmarsh
West Ward
Women
State-wide
35-49
East Ward
Small Rural
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 7Note: Please see Appendix A for explanation of significant differences.
Planning and building permits performance
92
2020 planning and building permits performance (%)
5
8
7
7
3
5
6
6
4
3
4
7
7
4
15
5
1
4
24
20
25
22
17
22
20
22
18
30
21
23
23
26
31
23
18
25
26
28
27
28
22
22
27
27
26
22
24
29
30
21
26
33
24
23
12
14
12
12
11
11
11
14
16
12
18
9
13
11
3
17
20
9
9
10
7
6
10
7
5
8
12
4
8
12
9
9
9
8
11
8
24
21
22
25
38
33
31
22
24
29
25
20
18
29
16
13
26
32
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
2016 Hindmarsh
2015 Hindmarsh
2014 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Planning and building permits’ over the last 12 months?Base: All respondents. Councils asked state-wide: 28 Councils asked group: 7
Roadside slashing and weed control performance
93
2020 roadside slashing and weed control performance (index scores)
63
56
56
54
56
56
56
55
54
55
59
51
65
67
57
54
54
55
51
54
50
47
48
44
54
63
57
54
53
53
49
51
51
52
52
43
n/a
n/a
n/a
n/a
n/a
56
n/a
51
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
52
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
55
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
56
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
61
n/a
n/a
n/a
n/a
n/a
n/a
58p
57p
52
51
50
49
49
48
46
45
45
44
18-34
West Ward
Women
65+
Hindmarsh
State-wide
Men
Small Rural
50-64
35-49
East Ward
North Ward
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Roadside slashing and weed control’ over the last 12 months?Base: All respondents. Councils asked state-wide: 10 Councils asked group: 3Note: Please see Appendix A for explanation of significant differences.
Roadside slashing and weed control performance
94
2020 roadside slashing and weed control performance (%)
7
12
9
13
9
9
6
5
9
4
10
10
3
6
8
27
29
34
29
27
24
19
22
33
28
25
37
23
26
24
32
34
25
25
28
31
38
31
31
34
30
30
37
26
35
17
13
19
17
19
19
16
21
15
17
16
15
10
25
16
12
8
10
13
15
15
19
16
6
13
11
6
20
14
10
5
3
3
3
2
3
2
5
6
4
6
3
7
3
7
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Roadside slashing and weed control’ over the last 12 months?Base: All respondents. Councils asked state-wide: 10 Councils asked group: 3
Maintenance of unsealed roads in your area importance
95
2020 unsealed roads importance (index scores)
83
85
82
79
84
83
79
84
84
82
85
80
84
80
81
80
85
82
84
83
79
84
81
80
82
81
80
81
82
79
78
79
77
81
75
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
81
n/a
79
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
82
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
78
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
81
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
80
87
87
85
85
85
85
84
84
83
83
83
80q
North Ward
35-49
Men
East Ward
50-64
Hindmarsh
18-34
Women
65+
Small Rural
West Ward
State-wide
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q1. Firstly, how important should ‘Maintenance of unsealed roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 3Note: Please see Appendix A for explanation of significant differences.
Maintenance of unsealed roads in your area importance
96
2020 unsealed roads importance (%)
54
47
44
39
42
51
64
52
50
55
53
53
60
58
49
31
38
40
42
37
32
22
34
33
31
31
26
30
28
35
11
13
13
15
17
14
7
11
12
9
12
13
8
10
11
2
1
1
1
2
2
4
3
2
2
3
2
3
2
1
1
1
1
1
1
2
1
2
1
1
3
3
1
2
2
6
3
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Extremely important Very important Fairly important
Not that important Not at all important Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q1. Firstly, how important should ‘Maintenance of unsealed roads in your area’ be as a responsibility for Council?Base: All respondents. Councils asked state-wide: 12 Councils asked group: 3
Maintenance of unsealed roads in your area performance
97
2020 unsealed roads performance (index scores)
49
51
44
48
46
43
46
46
46
44
42
43
41
43
43
39
45
40
42
39
40
45
43
43
49
46
44
43
50
43
46
43
40
50
54
43
n/a
n/a
43
n/a
n/a
44
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
45
n/a
n/a
45
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
45
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
44
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
46
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
n/a
47
46
44
43
43
43
42
42
41
41
40
37
East Ward
65+
State-wide
18-34
Women
Small Rural
Hindmarsh
Men
North Ward
West Ward
35-49
50-64
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
2019 2018 2017 2016 2015 2014 2013 2012
Q2. How has Council performed on ‘Maintenance of unsealed roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 24 Councils asked group: 9Note: Please see Appendix A for explanation of significant differences.
Maintenance of unsealed roads in your area performance
98
2020 unsealed roads performance (%)
5
4
6
7
5
5
1
7
6
3
7
8
5
2
5
16
24
16
21
20
19
20
17
13
15
17
14
18
11
18
34
32
30
30
30
31
35
40
31
39
29
30
32
33
38
26
23
28
23
21
23
23
23
30
26
26
33
20
34
21
14
12
16
13
17
17
17
10
15
13
15
12
23
16
10
5
5
4
7
6
5
4
4
6
3
6
3
2
3
9
2020 Hindmarsh
2019 Hindmarsh
2018 Hindmarsh
2017 Hindmarsh
State-wide
Small Rural
North Ward
East Ward
West Ward
Men
Women
18-34
35-49
50-64
65+
Very good Good Average Poor Very poor Can't say
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
Q2. How has Council performed on ‘Maintenance of unsealed roads in your area’ over the last 12 months?Base: All respondents. Councils asked state-wide: 24 Councils asked group: 9
Detailed demographics
99
Gender and age profile
100
2020 gender
2020 age
Men50%
Women50%
Hindmarsh
5%13%
19%
23%
39%
Hindmarsh
18-24 25-34 35-49 50-64 65+
Men50%
Women50%
Small Rural
Men49%
Women51%
State-wide
4%14%
20%
22%
40%
Small Rural
18-24 25-34 35-49 50-64 65+
6%
19%
23%19%
32%
State-wide
18-24 25-34 35-49 50-64 65+
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
S3. [Record gender] / S4. To which of the following age groups do you belong?Base: All respondents. Councils asked state-wide: 62 Councils asked group: 18 Please note that for the reason of simplifying reporting, interlocking age and gender reporting has not been included in this report. Interlocking age and gender analysis is still available in the dashboard and data tables provided alongside this report.
Appendix A: Index scores, margins of error and significant differences
101
Index Scores
Many questions ask respondents to rate council performance on a five-point scale, for example, from ‘very good’ to ‘very poor’, with ‘can’t say’ also a possible response category. To facilitate ease of reporting and comparison of results over time, starting from the 2012 survey and measured against the state-wide result and the council group, an ‘Index Score’ has been calculated for such measures.
The Index Score is calculated and represented as a score out of 100 (on a 0 to 100 scale), with ‘can’t say’ responses excluded from the analysis. The ‘% RESULT’ for each scale category is multiplied by the ‘INDEX FACTOR’. This produces an ‘INDEX VALUE’ for each category, which are then summed to produce the ‘INDEX SCORE’, equating to ‘60’ in the following example.
Similarly, an Index Score has been calculated for the Core question ‘Performance direction in the last 12 months’, based on the following scale for each performance measure category, with ‘Can’t say’ responses excluded from the calculation.
Appendix A:Index Scores
SCALE CATEGORIES
% RESULTINDEX
FACTORINDEX VALUE
Very good 9% 100 9
Good 40% 75 30
Average 37% 50 19
Poor 9% 25 2
Very poor 4% 0 0
Can’t say 1% --INDEX SCORE
60
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
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SCALE CATEGORIES
% RESULTINDEX
FACTORINDEX VALUE
Improved 36% 100 36
Stayed the same
40% 50 20
Deteriorated 23% 0 0
Can’t say 1% --INDEX SCORE
56
Demographic
Actual survey sample
size
Weighted base
Maximum margin of error
at 95% confidence
interval
Hindmarsh Shire Council
400 400 +/-4.7
Men 183 201 +/-7.1
Women 217 199 +/-6.5
North Ward 94 96 +/-10.1
East Ward 123 112 +/-8.8
West Ward 183 192 +/-7.1
18-34 years 35 75 +/-16.7
35-49 years 60 76 +/-12.7
50-64 years 112 93 +/-9.2
65+ years 193 156 +/-6.9
The sample size for the 2020 State-wide Local Government Community Satisfaction Survey for Hindmarsh Shire Council was n=400. Unless otherwise noted, this is the total sample base for all reported charts and tables.
The maximum margin of error on a sample of approximately n=400 interviews is +/-4.7% at the 95% confidence level for results around 50%. Margins of error will be larger for any sub-samples. As an example, a result of 50% can be read confidently as falling midway in the range 45.3% - 54.7%.
Maximum margins of error are listed in the table below, based on a population of 4,600 people aged 18 years or over for Hindmarsh Shire Council, according to ABS estimates.
Appendix A: Margins of error
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Within tables and index score charts throughout this report, statistically significant differences at the 95% confidence level are represented by upward directing green () and downward directing red arrows ().
Significance when noted indicates a significantly higher or lower result for the analysis group in comparison to the ‘Total’ result for the council for that survey question for that year. Therefore in the example below:
• The state-wide result is significantly higher than the overall result for the council.
• The result among 50-64 year olds is significantly lower than for the overall result for the council.
Further, results shown in green and red indicate significantly higher or lower results than in 2019. Therefore in the example below:
• The result among 35-49 year olds in the council is significantly higher than the result achieved among this group in 2019.
• The result among 18-34 year olds in the council is significantly lower than the result achieved among this group in 2019.
Appendix A:Significant difference reporting notation
Overall Performance – Index Scores (example extract only)
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
104
58
54
57
58
60
66
67
65+
50-64
35-49
Small Rural
Hindmarsh
18-34
State-wide
Appendix A: Index score significant difference calculation
The test applied to the Indexes was an Independent Mean Test, as follows:
Z Score = ($1 - $2) / Sqrt (($5^2 / $3) + ($6^2 / $4))
Where:
• $1 = Index Score 1
• $2 = Index Score 2
• $3 = unweighted sample count 1
• $4 = unweighted sample count 2
• $5 = standard deviation 1
• $6 = standard deviation 2
All figures can be sourced from the detailed cross tabulations.
The test was applied at the 95% confidence interval, so if the Z Score was greater than +/- 1.954 the scores are significantly different.
J00858 Community Satisfaction Survey 2020 – Hindmarsh Shire Council
105
Appendix B: Further project information
106
Further information about the report and explanations about the State-wide Local Government Community Satisfaction Survey can be found in this section including:
• Background and objectives
• Analysis and reporting
• Glossary of terms
Detailed survey tabulations
Detailed survey tabulations are available in supplied Excel file.
Contacts
For further queries about the conduct and reporting of the 2020 State-wide Local Government Community Satisfaction Survey, please contact JWS Research on
(03) 8685 8555 or via email: admin@jwsresearch.com
Appendix B:Further information
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The 2020 results are compared with previous years, as detailed below:
• 2020, n=400 completed interviews, conducted in the period of 30th January – 22nd March.
• 2019, n=400 completed interviews, conducted in the period of 1st February – 30th March.
• 2018, n=400 completed interviews, conducted in the period of 1st February – 30th March.
• 2017, n=400 completed interviews, conducted in the period of 1st February – 30th March.
• 2016, n=401 completed interviews, conducted in the period of 1st February – 30th March.
• 2015, n=400 completed interviews, conducted in the period of 1st February – 30th March.
• 2014, n=400 completed interviews, conducted in the period of 31st January – 11th March.
• 2013, n=400 completed interviews, conducted in the period of 1st February – 24th March.
• 2012, n=400 completed interviews, conducted in the period of 18th May – 30th June.
Minimum quotas of gender within age groups were applied during the fieldwork phase. Post-survey weighting was then conducted to ensure accurate representation of the age and gender profile of the Hindmarsh Shire Council area.
Any variation of +/-1% between individual results and net scores in this report or the detailed survey tabulations is due to rounding. In reporting, ‘—’ denotes not mentioned and ‘0%’ denotes mentioned by less than 1% of respondents. ‘Net’ scores refer to two or more response categories being combined into one category for simplicity of reporting.
This survey was conducted by Computer Assisted Telephone Interviewing (CATI) as a representative random probability survey of residents aged 18+ years in Hindmarsh Shire Council.
Survey sample matched to the demographic profile of Hindmarsh Shire Council as determined by the most recent ABS population estimates was purchased from an accredited supplier of publicly available phone records, including up to 60% mobile phone numbers to cater to the diversity of residents within Hindmarsh Shire Council, particularly younger people.
A total of n=400 completed interviews were achieved in Hindmarsh Shire Council. Survey fieldwork was conducted in the period of 30th January – 22nd March, 2020.
Appendix B:Survey methodology and sampling
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All participating councils are listed in the State-wide report published on the DELWP website. In 2020, 62 of the 79 Councils throughout Victoria participated in this survey. For consistency of analysis and reporting across all projects, Local Government Victoria has aligned its presentation of data to use standard council groupings. Accordingly, the council reports for the community satisfaction survey provide analysis using these standard council groupings. Please note that councils participating across 2012-2020 vary slightly.
Council Groups
Hindmarsh Shire Council is classified as a Small Rural council according to the following classification list:
• Metropolitan, Interface, Regional Centres, Large Rural & Small Rural.
Councils participating in the Small Rural group are:
• Alpine, Ararat, Benalla, Buloke, Central Goldfields, Gannawarra, Hepburn, Hindmarsh, Indigo, Loddon, Mansfield, Murrindindi, Northern Grampians, Pyrenees, Queenscliffe, Strathbogie, West Wimmera and Yarriambiack.
Wherever appropriate, results for Hindmarsh Shire Council for this 2020 State-wide Local Government Community Satisfaction Survey have been compared against other participating councils in the Small Rural group and on a state-wide basis. Please note that council groupings changed for 2015, and as such comparisons to council group results before that time can not be made within the reported charts.
Appendix B:Analysis and reporting
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The survey was revised in 2012. As a result:
• The survey is now conducted as a representative random probability survey of residents aged 18 years or over in local councils, whereas previously it was conducted as a ‘head of household’ survey.
• As part of the change to a representative resident survey, results are now weighted post survey to the known population distribution of Hindmarsh Shire Council according to the most recently available Australian Bureau of Statistics population estimates, whereas the results were previously not weighted.
• The service responsibility area performance measures have changed significantly and the rating scale used to assess performance has also changed.
As such, the results of the 2012 State-wide Local Government Community Satisfaction Survey should be considered as a benchmark. Please note that comparisons should not be made with the State-wide Local Government Community Satisfaction Survey results from 2011 and prior due to the methodological and sampling changes. Comparisons in the period 2012-2020 have been made throughout this report as appropriate.
Appendix B:2012 survey revision
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Core, optional and tailored questions
Over and above necessary geographic and demographic questions required to ensure sample representativeness, a base set of questions for the 2020 State-wide Local Government Community Satisfaction Survey was designated as ‘Core’ and therefore compulsory inclusions for all participating Councils.
These core questions comprised:
• Overall performance last 12 months (Overall performance)
• Lobbying on behalf of community (Advocacy)
• Community consultation and engagement (Consultation)
• Decisions made in the interest of the community (Making community decisions)
• Condition of sealed local roads (Sealed local roads)
• Contact in last 12 months (Contact)
• Rating of contact (Customer service)
• Overall council direction last 12 months (Council direction)
Reporting of results for these core questions can always be compared against other participating councils in the council group and against all participating councils state-wide. Alternatively, some questions in the 2020 State-wide Local Government Community Satisfaction Survey were optional. Councils also had the ability to ask tailored questions specific only to their council.
Appendix B:Core, optional and tailored questions
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Appendix B:Analysis and reporting
Reporting
Every council that participated in the 2020 State-wide Local Government Community Satisfaction Survey receives a customised report. In addition, the State government is supplied with this State-wide summary report of the aggregate results of ‘Core’ and ‘Optional’ questions asked across all council areas surveyed, which is available at:
http://www.delwp.vic.gov.au/local-government/strengthening-councils/council-community-satisfaction-survey.
Tailored questions commissioned by individual councils are reported only to the commissioning council and not otherwise shared unless by express written approval of the commissioning council.
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Core questions: Compulsory inclusion questions for all councils participating in the CSS.
CSS: 2020 Victorian Local Government Community Satisfaction Survey.
Council group: One of five classified groups, comprising: metropolitan, interface, regional centres, large rural and small rural.
Council group average: The average result for all participating councils in the council group.
Highest / lowest: The result described is the highest or lowest result across a particular demographic sub-group e.g. men, for the specific question being reported. Reference to the result for a demographic sub-group being the highest or lowest does not imply that it is significantly higher or lower, unless this is specifically mentioned.
Index score: A score calculated and represented as a score out of 100 (on a 0 to 100 scale). This score is sometimes reported as a figure in brackets next to the category being described, e.g. men 50+ (60).
Optional questions: Questions which councils had an option to include or not.
Percentages: Also referred to as ‘detailed results’, meaning the proportion of responses, expressed as a percentage.
Sample: The number of completed interviews, e.g. for a council or within a demographic sub-group.
Significantly higher / lower: The result described is significantly higher or lower than the comparison result based on a statistical significance test at the 95% confidence limit. If the result referenced is statistically higher or lower then this will be specifically mentioned, however not all significantly higher or lower results are referenced in summary reporting.
Statewide average: The average result for all participating councils in the State.
Tailored questions: Individual questions tailored by and only reported to the commissioning council.
Weighting: Weighting factors are applied to the sample for each council based on available age and gender proportions from ABS census information to ensure reported results are proportionate to the actual population of the council, rather than the achieved survey sample.
Appendix B:Glossary of terms
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