ITIL and the Superbowl Best Practices are sometimes the root cause of failure Superbowl XLIX L....

ITIL and the Superbowl

Best Practices are sometimes the root cause of failure

Superbowl XLIXL. Ryan, 2/1/15

Best practices are sometimes the root cause of a failure!

IT business assessment

Service planning

IT strategy and architectureCustomer management

Service build and testRelease to production

Availability management

Continuity managementSecurity management

Capacity managementFinancial management

Service-level managementChange management

Configurationmanagement

Operations management

Problem management

Incident and servicerequest management

What is the best practice for:

Cover zero (expecting a run)

Wide Receivers

Along with:26 sec remaining in the gameSeahawks defense allowed Patriots to score two touchdowns taking the leadOnly one time out (two had been squandered)Only time remaining for one pass and two runs

Goal line

PASS!

What is the best practice for:

Cover zero (expecting a run)

Pass

Goal line

FailDang!

Big day for rookieMalcolm Butler