IT Service and Asset Management With the help of: Zenworks Configuration Management (ZCM) Erin...

IT Service and Asset Management

With the help of: Zenworks Configuration Management

(ZCM)Erin ProvazekAssistant IT DirectorInformation Technology DepartmentCity of College Stationeprovazek@cstx.gov

Pat NurreEndpoint Management Specialistpnurre@novell.com

City of College Station

Agenda•Who we are•Where we were•What was the solution•Where we are now

City of College Station

IT Department Lines of Business

•Network•Communications•Business Systems•GIS•eGovernment•PC Support and Management•….and Mail services for the City

City of College Station

PC Support and Management

• Desktop/Laptop Support• Desktop/Laptop Replacement• Software installation• Software licensing• Desktop/Laptop software updates• Printer Support/Maintenance• Printer Replacement• Scanner Support• IDUs

City of College Station

…and

• Service Level Agreements• Asset Inventory• Department/Division “ownership”• Software updates/PTFs• Project support to Business Systems Division• Performance measures

City of College Station

The old way

•Imaging•Asset management•Security•Applications•Helpdesk support

City of College Station

The Solution

•ZENworks Configuration Management–Extended Windows and Linux management–OS Migration–Software Distribution–Application Packaging–Application configuration and self-healing–Remote management–Asset Inventory & Reporting

City of College Station

Imaging

•Naming convention standardized•Layered architecture is scripted– ease of updating each component of base image•PC replacement/rebuild turnaround time•Base install standards•Security

City of College Station

Asset Inventory

City of College Station

Asset Inventory

City of College Station

Asset Management

City of College Station

Asset Management – Contract Mgmt

City of College Station

Asset Management – Contract Mgmt

City of College Station

Asset Management – Reporting

…. And servers, printers, rugged laptops,…….

City of College Station

Asset Management – Contract Mgmt

City of College Station

Asset Management – Contract Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – License Mgmt

City of College Station

Asset Management – Usage Reports

City of College Station

Applications - Bundles

City of College Station

Applications - Bundles

City of College Station

Applications - Bundles

City of College Station

Summary of savings•Machine rebuild or replacement turnaround•Software installation put in the hands of the users•Instant reporting of environment devices and their attributes•Device warranty tracking•Instant reporting of inventory original cost•Software maintenance agreements tracked intelligently•License records stored for easy compliance checking.•Application installations

City of College Station

Questions?

•Thank you for your time