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France Telecom Orange
ISR presentation
Brigitte Dumont Director of Corporate Social Responsibility
May 2013
PROJET
2 2
cautionary statement
This presentation contains forward-looking statements about France Telecom’s business, notably for 2012. Although France Telecom believes these statements are based on reasonable assumptions, the actual occurrence of the forecasted developments is subject to numerous risks and uncertainties, including matters not yet known to France Telecom or not currently considered material by France Telecom, and there can be no assurance that anticipated events will occur or that the objectives set out will actually be achieved. Important factors that could cause actual results to differ materially from the results anticipated in the forward-looking statements include, among other factors, overall trends in the economy in general and in France Telecom’s markets, the effectiveness of the “Conquests 2015” strategic plan and of other strategic, operating and financial initiatives, France Telecom’s ability to adapt to the ongoing transformation of the telecommunications industry, notably in France with the arrival of the fourth mobile operator, tax and regulatory constraints, notably on fixing wholesale tariffs, as well as the outcome of legal proceedings and the risks and uncertainties related to international operations and exchange rate fluctuations. More detailed information on the potential risks that could affect France Telecom's financial results can be found in the Registration Document filed with the French Autorité des marchés financiers and in the annual report on Form 20-F filed with the U.S. Securities and Exchange Commission. Except to the extent required by law, in particular sections 223-1 et seq. of the General Regulations of the Autorité des marchés financiers, France Telecom does not undertake any obligation to update forward-looking statements.
3
Stéphane Richard Chairman and Chiel Executive Officer
« corporate social responsibility is a key component
of our conquests 2015 project »
CSR stakeholders dialogue allows Group to better
anticipate business opportunities and manage risks
CSR reinforces differentiation among the sector and
increases performance and reputation
involved and motivated employees contribute more to
customer satisfaction, productivity and innovation
CSR to create new revenue streams and develop new
territories to grow business
a rigorous governance to drive a dynamic, reactive and
agile strategy
March 2012 - Orange presents its
“10 commitments” in Brussels,
contributing to Europe’s Digital
Agenda
– 6 commitments tagged as
« Responsible behaviour »
insight
4
Our main achievements
Employees Customers Digital world Greener world
•Top employeur
2012:(France, Spain,
Poland, Belgium & Europe)
•Orange People
Charter: 23 countries
•SPCI •National
•International
•4 000 new recuitments
(2013-2015)
* New Senior Part Time
plan (2013-2015)
•Orange Campus:
AMEA (2012)
•Health & Security
Policy (07/12)
•Gender Equality
European Standard
•Mixity: Top 3
(Capitalcom)
•CET (Customer
Experience Tracker)
•responsible supply
chain / JAC: extension
of on-site audits
•Label « Relations
Fournisseurs Resp.
« (Fr) (2013)
•Best mobile network
in France (ARCEP)
(2013)
•European programs
for Child Protection
CEO Coalition – « A
better internet for
kids »(monitored by N.Kroes)
ICT coalition for a
Safer internet for
children
•Orange for
Development (04D)
10 op. domains
•Sub-marine Cables:
ACE (12/12), LION..
•Incubators for
technologies start-up
(Senegal, Niger,
Tunisia)
•3nd African Social
Venture Prize (2013)
•OBS: 1er Network in
Africa (11/12)
•Orange Money:
5,6 m customers in 13
countries (12/12)
•« Rural Lab in Ivory
Coast with Grameen
Foundation
•Energy Action Plans
(EAP): launched in 24
countries
-305 GWh (2012)
•Mobo, the
“intelligent » collector
(10% mob. Collected)
•Orange named to
Carbon Performance
Leadership Index
(CPLI)
•Ecomobilité Ventures
(5m$ invested in 3
companies)
•Solar in AMEA (2300
sites end of 2012)
•ISO 14001 (34%, end
of 2012)
Governance
•CSR Report:
reasonable assurance
(approach and roadmaps) A+ (GRI)
•Deployment of
stakeholder dialogue
•Industry Dialogue –
GNI (Human Rights)
(03/13)
•Simplicity Prog.
•8e in « Transparency in
Corporate Reporting »
(Transparency
International (07/12)
•Vigeo : Eur. Index
•N°1: Sustainable
Development Trophy
(French Institute of
Chartered Accountants))
5
creating social links for everyone’s benefits
I. A responsible governance and processes
III. Next Steps
II. CSR, at the heart of the Group’s strategy
6
Corporate governance
•The Board of Directors presides over all
decisions relating to the Group’s major
strategic, economic, employment, financial
or technological policies and monitors the
implementation of these policies by the
Management
•Principle of Balanced Representation
between Women and Men :
the Company’s Board has 3 women
out of 12 members (1), which
exceeds the 20% target set by the
law.
•The Governance and Corporate Social
Responsibility Committee (CGRSE) met 6
times in 2012
(1) Apart from the directors elected from among the employees, who are not taken into account by the French Law of January 27, 2011
insight
12
2
14
7 7
CSR supported with rigorous processes
a complete mapping of issues, through a thorough stakeholders dialogue
Capacity to handle at the highest level sensible issues such as
Supply chain management
Business initiative on Human Rights issues
an improved reporting, audited by a statutory auditor
reasonable assurance on
all the achievements of the 2012 Roadmap
implementation of AA1000 principles
10 indicators
moderate assurance on 10 indicators (total evacuated internal waste, % of women in management positions, redundancies, external recruitments, resignations, accidents, days lost due to accidents and illlness)
A+ for GRI
an increased completeness and accuracy of the CSR reporting
Nb 1: Sustainable Development Trophy (Council of the French Institute of Chartered Accountants (Feb. 2013): best sustainable development report publish by a CAC40 company
8 8
A structured stakeholder dialogue strengthening our options
main AMEA countries (Botswana, Cote d’Ivoire, Cameroon, Madagascar, Mali,
Niger, Senegal, Uganda, Guinea Bissao, Jordan)
engage for countries’ development
three well identified axis
exam
ple
of “m
ate
rialit
y m
atr
ix”
in
Belg
ium
main European countries (France, Poland, Spain, Belgium, Romania, Armenia, …)
be irreproachable and responsible on core business
& trend toward empowerment of local ecosystems
importance for business
Stakeholder requirements for each country are drawn up in a
“materiality matrix”.
Stakeholder dialogue enables to tailor CSR policies as
close to local needs as possible and monitor them in time.
imp
ort
ance f
or
share
ho
lders
2 3
1
1 1 1
Orange country where a stakeholder dialogue has been conducted
OBS country where a stakeholder dialogue has been conducted
9 9
a management of our suppliers promoting the principles of responsible purchasing
sourcing policy is
based on a
structured dialogue
with suppliers and a
common vision
thanks to:
long term
partnerships
a rating according to
strategic importance
a structured assessment
and monitoring process
quarterly strategic supplier
review with dedicated tool:
QREDIC
100% of key
strategic suppliers
subject to the
QREDIC system (vs
83% in 2009)
improved management of suppliers
risks
publication of Suppliers’ Code of
conduct with all applicable law texts
contractual clauses integrating ethical and
social criteria
indicator concerning local supplies
on-site audits and suppliers questionnaire
online
January 2013: JAC* membership =
9 operators
59 CSR audits of mostly Asian suppliers
under the JAC initiative
action plans designed with suppliers after
audit revealed non conformities mainly on:
- compensation
- working hours
- health and safety
quality
reactivity
relationship
ethic environment
deadline
innovation
cost - billing
focus: follow-up of Asian suppliers audits focus: example of a results of
QREDIC
*JAC: Joint Audit Corporation: FT, DT, TI; 2011/2012: extended to Vodafone, KPN,
Swisscom, Belgacom, Telenor and TeliaSonera
sourcing policy to be
implemented also
through Buyin, the
JV between DT and
FT
2012: local deployment of QREDIC in 6
countries, totalling 18 countries convered;
in total the evaluation of more than 500 local
suppliers across the majority of purchasing areas
10 10
creating social links for everyone’s benefits
I. A responsible governance and processes
III. Next Steps
II. CSR, at the heart of the Group’s strategy
11 11
Group’s principal commitments and priorities
We have defined 8 clear priorities in 2010 – one change has been decided by ExCom
Ambition and quantified targets are endorsed by ExCom members
Former priority
“Strengthen and extend
the Group’s leadership in
accessibility offerings (for
handicap) and their
specialized distribution”
Extended to:
“Foster digital inclusion
by developing offers and
solutions for the largest
number of people and
reducing all types of digital
divides (geographical,
economical, handicap,
digital illiteracy)”
12
creating social links for everyone’s benefits
1. recognising and supporting employees
3. sharing the benefits of the digital world with the greatest possible number of people
2. ensuring transparency, quality, security and safety for our customers
4. finding innovative solutions for a greener world
13
1- recognising and supporting employees
a specific demography in France…
the most steady decrease of employees on domestic markets …
TEF* (incl. Atento) DT FT
2005 2000 2010
40
60
80
100
FT net decrease of 49k
over 10 years
a high “loyalty” to the company, leading to a specific age pyramid in France
group pyramid ageing
outside France France
6k
4k
2k
0
60 50 40 30 20 >30
41%
20 to
29
26%
10 to
19
21%
<10
12%
seniority at FTSA, in years
14
recognition and incentives
a free-shares plan conditioned upon the success of Conquests 2015
an appropriate weight of profit-sharing***
diversify profiles
Gender Equality European Standard (2011); (Top 3 in 2012 by CapitalCom )
diversity promotion (LGBT Charter, 2012) more international profiles
a new management strategy
commitment towards employees in France through a “Social Contract” since 2010
creation of the “Orange People charter” in Nov. 2011 (deployed in 23 countries in 2012)
management strategies adapted locally
social performance as a key objective
SPCI*, a reliable reference index for management quality
included in French “leaders” variable part of remuneration** through the corporate factor
extended to all countries (2S2012)
composition of French corporate factor
composition of average remuneration in France in 2012
% of women among Leaders (Target 2015: 35%)
2012
2010
financial perf.
social perf. (SPCI)
QoS
50%
30% 20%
Development of
Orange Campus 73% managers trained end 2012
(220 000 hours of formation)
a new management model to combine economic and
social performance
80%
20% profit-sharing***
*social performance composite indicator
**”leaders” variable part = (60% of individual objectives + 40% collective objectives) x corporate factor
*** variable pay (commercial and managerial), profit sharings and employer matching of employee savings
fixed
competency adaptation to business priorities
better alignment of skills allocation with operational needs at Group level
leverage on increasing training, make or buy policies, recruitment and departure levels
52%
40% 27,5%
28,2%
Orange Campus in Dakar
(May 2013)
Cloud Academy (OBS, 09/12)
15 15
… supported by the integration of social climate as a key top management objective: SPCI
equal weight for HR indicators and results of employee satisfaction survey
« baromètre social »
50% 50%
5
HR indicators (HR dashboards)
departure rate < 3 years
% of women in management
networks (leaders)
% of annual appraisals realized
% of employees with no training
since 3 years
absence rate < 5 working days
5
items taking into account the social concerns (baromètre social)
management
working environment
professional development
recognition
CSR and Strategy
-5 <Y<+5
if value = +1
if ~ value = 0
if value = -1 -5 <X<+5
if value = +1
if ~ value = 0
if value = -1
=( X+Y)/2 (Value between -5 and + 5)
S
P
C
I
ocial
erformance
omposite
ndicator
(X+Y)/2
=>value between -5 and +5
results 2nd semester 2012:
SPCI value = + 3,5
increase of all HR indicators, especially:
Recognition – Pay: + 1,6
Strategy & CSR: + 1,4
main messages from the employees
survey:
management relations continue to benefit
from a very positive perception
employees perception of CSR strongly
improved such as items related to work
conditions
career path and transparency on
compensation schemes remain at the heart
of employees’ expectations
insight Evolution of the Group France employees on each theme: Average mark
between -100 and +100 calculated from the answers of the questioned
employees on each theme
16 16
end of 2012: an improving social climate
*social performance composite indicator
ambition to become an employer of choice
Orange: top employers in 4 countries: France,
Belgium, Spain, Poland and in Europe
worldwide launch of the Orange People Charter
be an ethical and socially responsible employer
offer career and development opportunities
provide a work environment for outstanding
customer satisfaction
empower managers and hold them accountable
for progress and success
provide a positive quality of life at work
recognize and reward our people for individual
and collective contributions to our success
launch of the international barometer to measure
social performance progress (SPCI) (yearly)
– 2nd measure in dec. 2012 (+ 4 pts vs 2011 av.)
– is now integrated into “leaders” network’s bonus
implementing the framework to
increase employee involvement
Group
158 initiatives of the social contract launched
perception of change continues to improve
throughout 2012
– 2H12 SCPI* at +3,5 showing upturn
and collective progress
– improvement on feminization, training,
CSR and strategy, recognition and
professional development
5% of French headcounts entered the part-
time senior plan
Absenteeism : between 2010 and 2012, the
total number of days of absence fell by
84,088 days (-8%), continuing the downward
trend started in 2010
France
first results of the major commitments set up after close negotiations with trade unions in 2010
improving social climate
17 17
Results 2012: People & CSR
France Europe AMEA Enterprise
Communty Phone = 1 Telephone + 1 antenna + 1 solar panel
18 18
creating social links for everyone’s benefits
1. recognising and supporting employees
3. sharing the benefits of the digital world with the greatest possible number of people
2. ensuring transparency, quality, security and safety for our customers
4. finding innovative solutions for a greener world
19 19
2- ensuring transparency, quality, security and safety for our customers invest on quality and meet customer needs to build loyalty
customers satisfaction more involved & satisfied
employees
OPEX savings
churn reduction
value creation
better economic & social performance
&
• DLM: Dynamic Line Management
• KARMA: infrastructure for remote
Management of the Liveboxes
improve end-to-end QoS • better manage end-to-end on :
- mobile with handset based solutions
measurement for voice and data services
- fixed broadband with DLM*
• more simplicity: 19 customer testing centres in 15
countries
•development of remote management with KARMA
•strong focus on first time right & reducing repeated
calls
adapt to customers
expectations • invest in tools to better understand customers’
behaviour and expectations
• self service and self care: dedicated social networks
oriented training in call centres, boost of e-care channels
& “Orange et Moi”
• CET- Customer Experience Tracker: help to manage
customer experience & to compare it with competition
20 20
promoting safe and responsible usages Child protection tools – Data privacy protection tools
develop tools to manage data privacy
a global policy to manage security risks and
ensure the confidentiality of personal data:
Definition of “Standard of Security Group) (2012)
Security Policy for data privacy protection
(Experts of the Group): 1st diffusion in 2012
Deployment of the “Public Key Infrastructure”
(Infrastructure à clés publiques) and tools (2012)
create & develop solutions for customers
detection and anticipation of attacks
privacy dashboard: provision of an interface
enabling customers to manage and share their
personal data
Cloudwatt (Orange & Thales): launched in
2012 (Securised Cloud Services)
Mobile applications & Child Protection:
“GSMA Mobile Privacy Initiative Developers
Guidelines for mobile applications (signed in
Feb. 2012)
The Group’s policy for protecting children on line
is guided by three action principles :
promoting responsible use
educating parents and teachers
increasing the visibility and performance of
parental control tools
At global level, Orange has made extensive new commitments
CEO Coalition to Make a Better Internet for Kids
ICT Coalition to promote the “Principles for the Safer Use of Connected Devices and Online Services by Children & Young People”
Former commitments are still being followed up
European Framework for Safer Use of Mobile by Young Teenagers and Children, Mobile Alliance Against Child Sexual Abuse Content, promotion of Safer Internet day by all Orange European countries …
Different countries, different initiatives
In-boutique parental controls training courses for
customers (France), courses on good Internet
usage by psychologists in schools (Slovakia), live
chats between parents and psychologists…
child protection :
Orange digital coach for parents
21 21
answering radio wave concerns: antennas and mobile phones
all the subsidiaries comply with authorities
policy on radio waves
prevention and compliance with regulation : the
correct use of mobile phones
prevention and
promotion of the
correct use of mobile
phones
***CIRC: Centre International de Recherche sur le Cancer
OMS: Organisation Mondiale de la Santé
transparency in communication and contribution
to research
contributing to research on radio waves
participation to the CIRC, OMS*** studies and
communication to public
focus in Spain: help from Orange Spain to launch a
new service (SATI) to inform and provide support
regarding the deployment of the mobile network
2013: seminar on EMF in AMEA
contributing to the public debate on antennas
according to the last scientific assessments (WHO-
2006), no evidence of any harmful effect of base
stations on human health
actual engineering of mobile networks provides
exposure levels much lower than maximum permitted
more than 1.450 (e) reported EMF* measurements
around base stations in 2012 (France)
mandatory decrease of maximum levels would not
decrease average exposure, could reduce coverage
communication on device specific absorption
rate (DAS in French)
in areas such as African
countries, where no regulation
is implemented, Orange
subsidiaries comply to
ICNIRP** recommendations
compliance verified in 2012
by internal audits
* EMF: electro-Magnetic Frequencies
**ICNIRP: International Commission on Non Iozining Radiation
Protection
countries where legislation applies European recommendations (ICNIRP)
other local legislations followed by Orange
22 22
creating social links for everyone’s benefits
1. recognising and supporting employees
3. sharing the benefits of the digital world with the greatest possible number of people
2. ensuring transparency, quality, security and safety for our customers
4. finding innovative solutions for a greener world
23 23
3- sharing the benefits of the digital word with the greatest possible number of people focus on our core business: networks…
Orange mobile and fixed networks at the forefront of competition
which will accelerate with LTE and FTTx transformations
developing infrastructure to extend coverage of fixed and mobile networks across the footprint
deploying networks in the AMEA zone
contributing to economies development through fibre deployment – France
accelerate 2G and 3G mobile coverage
+12% 2G sites per year (CAGR 2010-2013)
X 2,5 3G sites between 2010- 2013
open up
African
continent
to
develop
broadband
…
11 millions homes passed by 2015
€2bn CAPEX plan over 2010-2015
ambition to be #1
In Senegal, mobile will account for 13.7% of all
growth in the Senegalese economy by 2016*
*Study by Dr. Raúl L. Katz, from Columbia Business School – June 2012
• Our commitment: roll out 3G by 2015 in all AMEA countries
where Orange operates; offer mobile coverage to over 80%
of the population
• Our achievements: at end 2012, 3G+ is available in 15 of
the 20 countries where Orange is a mobile operator
24 24
5,6 M m-payment customers
end 2012
… to support local development
develop new ecosystems … … and growth opportunities
strong assets
1
3 create favourable to economic
development conditions
improve customer value through new
service 1 meet the needs of elderly…
adapting all products and services offered
simplification of the ergonomy with large buttons,
magnified characters, list of pre-recorded numbers
launch of the new Doro PhoneEasy in Switzerland
“Esencial de Orange Spain” exclusively distributed
in pharmacies
2 … and disabled people
231 Orange stores labellised “autonomy solution” in
France in 2011 compared to 15 in 2000
3 connected healthcare systems and rural
development
Orange Healthcare joins the m-Health Alliance to
deploy mobile healthcare solutions in West Africa
facilitate access to new technologies in rural areas:
over 2,500 villages in 6 African countries benefiting from
the Orange “Community Phone” solution (end 2012)
2 adaptation to latest Internet evolutions
March 2011: inauguration of an incubator for
technologies start-up in Dakar
New incubators planed in Niger, Tunisia and Mali (2013)
June 2012: 2nd edition of the African Social Venture
Prize to support start-ups and entrepreneurs 3rd
edition in 2013
Oct. 2012: Ecomobilité Ventures
Buyster: association with Atos Origin, Bouygues
Telecom and SFR in a joint venture to launch an
innovative payment solution on mobile
accelerate m-
payment expansion in
all affiliates thanks to
the confidence inspired
by the Orange brand
14% of the total number of Orange clients are
Orange Money clients in 13 African countries
25 25
creating social links for everyone’s benefits
1. recognising and supporting employees
3. sharing the benefits of the digital world with the greatest possible number of people
2. ensuring transparency, quality, security and safety for our customers
4. finding innovative solutions for a greener world
26 26
4- finding innovative solutions for a greener world Orange leads Europe’s sustainable telecoms market
Orange green IT portfolio
Business Everywhere : flexible workplace
telepresence : collaborative work
optimizing vehicle fleet management
workstation virtualization package
telemetering
selling 10 million M2M SIM cards
being in the top-3 worldwide for
videoconferencing
Conquests 2015 ambition
ambition to rollout for
all portfolio in Europe
– mobile devices
– DECT phones
2011: France, Spain,
Romania
Orange eco labeling
developing eco-design and life-cycle analyses
Over 20 life-cycle analyses performed
that contribute to a better design of our
products and services
box’s electricity consumption reduced by up to
30%
WEEE: Waste Electrical and Electronic Equipment
27 27
increasing collection and recycling of mobile
phones
actions implemented :
launch of buy-back schemes for old
mobile phones in 8 countries and recently in
Austria & Spain
eco- citizens programs in France
results: 1,4 million mobiles collected in 2012 in
Europe (+ 50% from 2011) (10% of the mobiles)
actions in progress:
optimize & deploy buy-back schemes
stimulate eco-citizen collects in all our
European footprint
optimizing waste management & reducing the group’s carbon footprint recycling and improving the energy efficiency
improving the energy efficiency
sensitize and mobilize people with
a smart, simple box collection
ambition to make it accessible to
all, thanks to partnerships with
institutions, enterprises
pilots in Paris, Slovakia & Romania
focus: MOBO- an intelligent recycling box
ambitious energy plan targets:
reduce GHG emissions by 20% & energy consumption by 15% by 2020 (vs 2006)
3 complementary levers to achieve objectives:
• reducing the energy consumption of networks & buildings
• use of renewable energy
• reducing emissions caused by vehicles and business trips
carbon inventories in France, Spain & Belgium
Orange named to Carbon Performance Leadership Index (CPLI)
Energy Action Plan (EAP)
in 24 countries
-370 GWh in 3 years
for network (- 225
GWh in 2011)
-25 M l. fuel ( 38% of
total network)
2300 solar sites in 20
countries (15 GWh
spared) (end 2012)
C02 emissions of the Group (in Tons C02 and in kg CO2/client)
- total emissions Group (t C02) - Kg CO2/Client
28 28
creating social links for everyone’s benefits
I. A long-term commitment
III. Next Steps
II. CSR, at the heart of the Group’s strategy
I. A responsible governance and processes
29 29
Our new challenges for 2013
and beyond
Generalize Stakeholder dialogue and leverage it to
build CSR actions plans in each entity
Improve reporting, especially taking into account
“Grenelle 2” Law requirements
Build action plans for our newly introduced CSR
priority on Digital Inclusion
Deploy Orange For Development (04D): 10 operational
domains
Adapt to new expectations in different fields, such as
Child Protection, Human Rights or Privacy
Increase momentum on energy action plans and mobile
handset recycling
Reinforce our anti-corruption programme: Creation of a
Chief Compliance Officer
30
France Telecom Orange
ISR presentation
Appendices
31
March 2012 – Brussels: Orange presents its
“10 commitments” contributing to Europe’s Digital Agenda
Responsible behaviour
7- privacy: offer Orange customers the right to master, monitor and manage the personal information that they provide on Orange platforms for all Orange-managed services; and equip them with a personal data “dashboard” by 2015.
8- development: roll out 3G by 2015 in all African and Middle-East countries where Orange operates; offer mobile coverage to over 80% of the population in this region.
9- gender equality: increase from 23 to 35% the proportion of women among the Group’s top management by 2015, thus matching their presence in the overall workforce.
10- energy efficiency: decrease Orange’s CO2 emissions by 20% by 2020 (compared to 2006 levels).
Fast communications
1- ultrafast mobile broadband: roll out 4G/LTE networks in all Orange European Union markets by 2015.
2- NGA-Fibre: make fibre-to-the-home (FTTH) available to 15 million households and 80% of businesses by 2020 in France; and participate in
the roll-out of very-high speed broadband in our European markets.
Rich services
3 - cloud computing: in addition to consumer cloud services, offer all companies in the European Union high quality and secure access to
services from green data centres located in Europe; and ensure our customers retain full ownership of their data files at all times and can easily
secure their return (reversibility).
4- contactless & secure mobile payments: provide 3 million SIM-based NFC devices to our European Union customers in 2012, 10
million in 2013.
5- enriched interpersonal communication: launch Rich Communication Suite (RCS) services in 5 European countries in 2013 and
provide 20 million RCS phones in 15 countries by 2015, enabling seamless and pan-European services
6- eHealth: provide to one third of EU hospitals - and 20% of citizens - digitised health services (e.g. medical imagery, chronic disease
management, prevention and wellness, secure medical data management).
32
main CSR awards received by the group in 2012 / 2013
State Label: « Responsible Supplier Relationships Label in France (15 April 2013)
Sustainable Development Trophy: best CSR report among the CAC40 (Council of the French Institute of Chartered Accountants (February 2013)
Best mobile network in France (ARCEP) (November 2012)
Orange wins Best Global Wholesale Carrier award at Capacity Awards 2012 (16 November 2012)
Orange wins five awards at AfricaCom 2012 including the “Most Innovative Service Award” (15 Nov. 2012)
Orange named to Carbon Performance Leadership Index (CPLI) for carbon performance : Orange assessed as one of the 2 best operators worldwide for carbon performance (16 October 2012)
8e in the ranking “Transparency in Corporate Reporting” of Transparency International; 1st in the telecom sector (July 2012)
Global Mobile Awards, prize for best mobile technology in emerging countries for its solar-powered station construction programme in Africa and the Middle East.
Orange Business Services ranked first in the Verdantix Green Quadrant Sustainable Telecoms Europe report,. for the third year running,
Orange Business Services among the leaders in the Gartner’s “Magic Quadrant.
“Entreprise numerique eco-engagee” prize for Shared Medical Imaging solution
Orange Poland: one of the most socially responsible companies in Poland (5th ed. of the ranking of socially responsible companies organised by the newspaper Dziennik Gazeta Prawna, the Koźminski university and the Responsible Business Forum)
Orange Poland came first in its category: “Telecommunications, technology, media and entertainment”
and third overall.
2012 Top Employers label for its human resources policy in France, Begium and Poland (February 2012) and in Spain (2011)
33
O4D development in Africa
34
Orange: a major investor in AMEA
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