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Iowa HIMSS – April 2018
Angie Shriver, Informatics Analyst
Gary Davis, Director IT
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What is HealtheLife?
A comprehensive web-based service that is comprised of engagement tools beyond a patient portal. With HealtheLife, individuals and families can stay informed, educated, and take a more active role in their health.
Means for patients to connect with their care providers, such as secure messaging and appointment scheduling.
Helps organizations achieve Regulatory requirements.
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Our Journey One Patient, One Record
Standardization Across the Health System
Automated Communication and Notifications Across the Health System
Patient Portal and Advanced eHealth Initiatives
Ability to Support the Medical Home Model
Advanced and Integrated Quality Tools
Improve the Health of Our Community
Improve Health System Efficiency
Improved Satisfaction
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Sign Up Process Onsite to sign
forms Forms available at
all health system locations
Get an email
Accept
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Create your account
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Marketing Twitter
Newspaper
Flyers / Handouts
Great News (hospital news flyer)
Community Education Events
Clinic visits
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Proxy Process for Adults1. Proof of Power of Attorney
2. Face to Face Authorization with Proper Id
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Proxy Process for Dependent Children
1. Parent
2. Legal Guardian
Automatically removed at age 18
Emancipated Minor Must have legal document
Married
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Proxy for 11/12 to 17 year olds1. Legal Guardian
Automatically removed at age 18
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Results Availability
1. All results go after 36hrs of being resulted
1. Except Pathology Reports
2. Clinical Notes go Immediately upon signature
1. Except B.H., Progress Notes, “Closed Note”
Labs, Radiology, Notes, Patient Education, Inpat/Amb Summary’s
We have an Open Notes policy
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Portal Functionality
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Enhancements
Clipboard
Locations
Self Enrollment
Direct Cancel
Just have request
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Clipboard
• Clipboard allows HealtheLife users with upcoming appointments to enter and review information prior to their appointment, including concerns and details specific to their visit and health information, such as medications, allergies, health issues, procedures or surgeries, family history and general health questions.
• Design to be taken before, after, or during a visit.
• Static forms are completely customizable via a Power form creation.
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Locations
Allows the patient to select the location in DirectBookScheduling or View of Upcoming Appointments to view it on a map - will open in Google Maps on a desktop/Smartphone with directions.
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Self - Enrollment
Allows an existing patient to create a portal account without being sent an invite. Organization can decide what identifier to use (MRN/CMRN/SSN/Email Address)
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Smartphone App: HealtheLife
The Patient Portal is also available for Android and iPhones through the free
HealtheLife app
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Google Analytics
New Accounts
Sessions
Users
New
Return
Device Type
Page views
Avg. Pages/session
Avg. Session Duration
Browser Type
Most Common Pages Visited
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
Chrome Safari InternetExplorer
Safari (in-app) Edge Firefox Samsung AndroidWebview
Amazon Silk Opera
Users Browser Type
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
35.0%
40.0%
45.0%
50.0%
Burlington Keokuk Davenport Chicago Greenville Fort Madison Madison Mediapolis Milwaukee Omaha
Sessions Percentage by City
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0.0%
5.0%
10.0%
15.0%
20.0%
25.0%
30.0%
65+ 55-64 45-54 35-44 25-34 18-24
Age of User for Time Period
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0.0%
10.0%
20.0%
30.0%
40.0%
50.0%
60.0%
70.0%
Apple iPhone Apple iPad Samsung Galaxy Phone Samsung Galaxy Note 5 Windows RT Tablet
Mobile Device Sessions by Device Type
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Great People
Great Care
Great River
Our Mission:
Great River Health System is dedicated to improving the region’s health by
providing high-quality care, world-class customer service and uncompromising
value for our patients and their families.
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