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Invisible Influence
Presented By:
Rhonda Scharf, CSP, HoF Certified Speaking Professional, Hall of Fame
ON THE RIGHT TRACK – Training & Consulting Inc. ™
ON THE RIGHT TRACK - Training & Consulting Inc.
Rhonda@on-the-right-track.com
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ON THE RIGHT TRACK – Training & Consulting Inc. 1-877-213-8608 Rhonda@on-the-right-track.com
ESSENTIAL COMMUNICATION SKILLS
Influence: The action or process of producing effects on the actions,
behavior, opinions, etc. of another or others.
What do you consider to be the most important interpersonal communication skills (especially with influence)?
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Identify your main communication strength. How does this affect your influence? Identify your main communication weakness. How does this affect your influence?
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ON THE RIGHT TRACK - Training & Consulting Inc. ™
1-877-213-8608 Rhonda@on-the-right-track.com
IT IS NOT WHAT YOU SAY; COMMUNICATION: IT’S WHAT THE OTHER
PERSON HEARD, AND THOUGHT YOU SAID!
To Lead: To show the way in advance; Influence the behavior and opinions of
others
WORDS
TONE
BODY LANGUAGE
"Communication is the single most important skill we need to be working on as adults… "
Dr. Stephen Covey, author of “The 7 Habits of Highly Effective People”.
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ON THE RIGHT TRACK - Training & Consulting Inc. ™
1-877-213-8608 Rhonda@on-the-right-track.com
6 UNIVERSAL PRINCIPLES THE SCIENCE OF INFLUENCE
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ON THE RIGHT TRACK - Training & Consulting Inc. ™
1-877-213-8608 Rhonda@on-the-right-track.com
Charisma - What is it:
What can I do?
ü ü ü ü ü
Credibility - What is it:
What can I do?
ü O ü ü ü ü ü
Confidence - What is it:
What can I do?
ü ü ü ü ü
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ON THE RIGHT TRACK - Training & Consulting Inc. ™
1-877-213-8608 Rhonda@on-the-right-track.com
People are More Willing When They are:
1) Acknowledged 2) Understood 3) Appreciated
Watch Your Words
• I appreciate your effort • Thank you for your time and contribution • I like your eagerness • I see you put a lot of time into this • I believe you put a lot into this • You look like you could use some help • I know we can figure this out
Others:
Stay Away From:
• Can’t • But • No • Never • Should • Impossible • You are wrong, you are incompetent • Need to
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