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Introductions
Officer Reports
Election of Officers
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If the US Presidential election was held today, who would you vote for?
A. Hillary ClintonB. Donald TrumpC. OtherD. Ken Bone
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Why does the LeadingAge Minnesota Savings & Solutions Center exist?
A. To make my job easierB. To save me timeC. To save our
organization moneyD. To support our
Association!
Savings and Solutions CenterYour
Saving Made Easy
A CONVERSATION WITH THE EXECUTIVE COMMITTEE
2016 Board Intelligence Gathering
How likely are you to recommend membership
LeadingAge Minnesota Member Value Survey, 2016
1% 0% 0% 1% 0% 2% 2% 6%13% 18%
57%
0%
10%
20%
30%
40%
50%
60%
2013
Will NOT recommend [0] to DEFINITELY WILL [10]
0 1 2 3 4 5 6 7 8 9 10
Net Promoter Score is the difference in the percentage of people who are Promoters and the
percentage who are Detractors
67.9• Up from 64.2 in 2015, continuing consistent upward trend• Commercial industries NPS range from -50 to 90• A score of 50 is exceptional by Association standards
Net Promoter Score
51.5 58.4 64.2 67.9
0
10
20
30
40
50
60
70
80
2013 2014 2015 2016
A Tale of Two Trend Lines…
Care Centers
Housing
NEW Adult Day Services
• First-ever merger a success!• 87 engaged new leaders• Transitional Leadership Council
• Adult Day Conference / Education• Policy and Procedures Manual
• Increased awareness
Overall Member Retention: 95.9%
97.7% Care Centers 94.8% Housing 97.8% Adult Day
Do staff meet your customer service expectations?
4% down
7% down
7% up
4% up
LeadingAge Minnesota Staff
Transitions bring new faces! Building capacity in key areas 2017 Team Commitment:
customer service excellence
Public Information Campaign 3.0
State Of Mind Of Minnesotans
32%Saving Money For CareVery Well Prepared 10%
Prepared 32%
Preparedness For Retirement
Current ExposureTo Senior Care 50%
Managing Very Well 15%Comfortable 41%
Ratings Have Improved For Older Adult Services
2013
CARE
COST
Excellent 20%Good 57%
Excellent 20%Good 49%
Excellent 6%Good 61%
Excellent 2%Good 50%
2016
Compared to 2013, respondents were also morerealistic about the timing and cost of their own care
Legislative & Regulatory Advocacy
Integrated Service Delivery
What are the biggest challenges facing your organization?
Finances Regulatory
Census Change
WORKFORCE!
LeadingAge Minnesota Member Value Survey, 2016
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How would you rate staff morale across your organization?
A. Very good/undiminishedB. Challenged but mostly goodC. Beginning to erodeD. More negative
than positiveE. Close to mutiny
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Which positions are you finding itmost difficult to recruit?
A. RNB. LPNC. Nursing AssistantD. Therapy staffE. Other
Without Essential Staff We Estimate8,000+ Admissions Were Denied
As available caregivers decline so does access…
More care centers now reporting suspending
admissions due to staff Source: Long Term Care Imperative 2016 Payment Reform Benchmark Survey
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In the past three months, have you had to suspend admissions due to staffing shortages?
A. Yes
B. No
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In the past three months, have you had to use temporary staffing services?
A. Yes
B. No
What’s Changed Since Last Year?
DEVELOPMENTRETENTIONRECRUITMENT
Workforce Solutions
• NEW Workforce Solutions Grants– Quality, quantity and capacity projects– Focus: Provider members, HCBS, rural– Oct. 3: RFLOI released (due Oct. 21)– Nov 2 – RFP sent to applicants (due Dec)– January: awards are made ($25,000)– Upcoming funding rounds:
• Jan, 2017 – December, 2018• July 2017 – June, 2019
COLLEGE CLASSES• 7 online courses (9 credits/145 hours)
REGISTERED APPRENTICESHIP• 2,500 hours of on-the-job training
Program Guide
• Milestones/timelines
• Program requirements• Instructor• Nursing Home• College agreement
• Promotional resources• Brochures, turnkey ads• Scholarship resources
• Screening tools• Best practices, pathway
maps, job descriptions
Train the Trainer
• 12-hour course
• Adult learning practices
• Success tools:• Template Training Plan• Discussion Activities
checklist• College agreement
• Supports• Online community• Annual gathering
• ~80-hours of online modules • Internet-based courses• Affordable training
• Clinical Skills Checklists• Brochures, turnkey ads• Scholarship resources
• Pre-tests• Both in curriculum and
clinical skills
Nursing Assistant Program
(Curriculum & Skills Checklist)
Train the Trainer(Course)
Starting Your
Nursing Assistant Program
(Guide)
Online Nursing Assistant
Overall financial health of your organization compared to last year
15%49%
17%
3%
16%
0% 5% 10% 15% 20% 25% 30% 35% 40% 45%
Improved Significantly (12)
Improved Somewhat (115)
Somewhat Worse (48)
Significantly Worse (14)
Unchanged (47)
7% up
4% up
10% up
7% down
7% down
2% down
LeadingAge Minnesota Member Value Survey, 2016
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Tell us about your finances…
A. I’m doing better than budgeted this year
B. I’m breaking even… C. I’m running slightly in
the red, but its okD. I’m running deep into
the red this year E. I won’t make it another
year without changes
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Housing Only: Tell us about your finances…
A. I’m doing better than budgeted this year
B. I’m breaking even… C. I’m running slightly in
the red, but its okD. I’m running deep into
the red this year E. I won’t make it another
year without changes
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Care Center Only: Tell us about your finances…
A. I’m doing better than budgeted this year
B. I’m breaking even… C. I’m running slightly in
the red, but its okD. I’m running deep into
the red this year E. I won’t make it another
year without changes
More than Twice as Many Elderly HWS Units as Care Center Beds
Source: Minnesota Department of Health, March report of care center beds and count of HWS units serving elderly
72% of units designated as assisted living and 46% as memory care
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Housing Only: In 2016, my Occupancy…
A. Increased significantlyB. Increased slightlyC. Roughly stayed the sameD. Decreased slightlyE. Decreased significantly
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Care Center Only: In 2016, my Occupancy…
A. Increased significantlyB. Increased slightlyC. Roughly stayed the sameD. Decreased slightlyE. Decreased significantly
Quality and Performance Excellence
Quality and Performance Excellence
• A new program supporting all members in optimizing your ability to drive continuous quality improvement:• promoting learning and awareness;• measuring performance through self-assessment;• providing expert evaluation and feedback; and• Recognizing performance excellence achievements
Quality and Performance Excellence
• Guiding Principles:• On-going learning and organizational improvement• Accessibility to as many providers as possible• Customized to meet you where you are and to grow • Alignment with regulatory and quality requirements• Recognition for achievement at different stages of the process
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What grade would you give your organization’s current ability to support quality improvement
efforts?
A. AB. BC. CD. DE. F
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What is your level of interest in becoming involved?
A. Not interestedB. Potentially interested; I
need more informationC. Moderately interestedD. Very interested
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I go to the LeadingAge Minnesota website…
A. Nearly everyday B. Weekly C. Periodically D. SeldomE. I don’t know how to
log-in
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What is your overall satisfaction with
A. Very satisfiedB. Somewhat satisfied C. NeutralD. Somewhat dissatisfiedE. Very dissatisfied
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Regarding the Institute…
A. I’m planning to attend with a staff team
B. I’ll attend on my ownC. I’d attend if I could get
a scholarshipD. I don’t plan to attend
the Institute
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Have you had candidates into your building before this election?
A. Yes
B. No
Annual Priorities Discussion
Workforce Development
Legislative & Regulatory Advocacy
Quality & Performance Excellence
Integrated Service Delivery
Member Value & Association
Strength?
• What information shared today stands out to you as surprising or compelling?
• What issues should be carried forward to the Board’s discussion of Association strategies and priorities?
BREAKOUTS
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