View
1
Download
0
Category
Preview:
Citation preview
Summer 2016 Introduction to FirstGroup
Introduction to
FirstGroup
Sept 2018
Summer 2016 Introduction to FirstGroup
Agenda
2
▪ Welcome & Domestics
▪ FirstGroup Background
▪ GWR
▪ Waste Requirement
▪ Key Milestones
▪ Tendering
▪ Breakout Session (including Lunch)
Summer 2016 Introduction to FirstGroup
FirstGroup overview
3
▪ Leading transport operator in UK and North America
▪ We carry around 2.1 billion passengers a year
▪ Revenues of more than £6.4bn a year
▪ We have 100,000 employees across the Group
▪ Five divisions:
− First Student
− First Transit
− Greyhound
− First Bus
− First Rail
Summer 2016 Introduction to FirstGroup
FirstGroup divisions – North America
4
▪ First Student
− Largest provider of student transport in North
America
− 48,000 employees across more than 460 locations
▪ First Transit
− One of the largest private sector providers of public
transit management and contracting in North America
− 19,500 employees and more than 330 contracts
▪ Greyhound
− Only national operator of scheduled intercity coach
transportation in the US and Canada
− 6,000 employees serving around 4,000 destinations
Summer 2016 Introduction to FirstGroup
FirstGroup divisions – UK
▪ First Bus
− One of the largest bus operators in the UK
with approximately 5,800 buses and around
a fifth of the local bus market outside London
− 16,500 employees serving eight of the 11
most densely populated cities in the UK
▪ First Rail
− One of the most experienced rail operators in
the UK and the only one to run every sort of
railway - long distance, regional, commuter
and sleeper operations – and carrying more
than 260m passengers in 2017/2018
− 10,000 employees with three rail franchises
and one open access operator
5
Summer 2016 Introduction to FirstGroup
First Student
6
▪ Clear market leader in highly fragmented marketplace
▪ Five million student journeys per school day
▪ First Student operates one third of outsourced
market, with a diverse portfolio of
more than 1,100 medium-term contracts
▪ Creating a sustainable competitive advantage
from scale
▪ Strong customer relationships and satisfaction
scores
▪ Strengthened operating model positioning
business to realise full potential
Summer 2016 Introduction to FirstGroup
First Transit
▪ More than 340 million passengers a year
▪ Strong returns from typically low capital requirement
▪ Established credentials and proven track record are
key
▪ Market leader in highly fragmented marketplace
▪ Diversified 330 contracts across core business
segments
▪ Scale and expertise enables us to leverage existing
relationships for new business wins
▪ Further scope to promote outsourcing
7
Summer 2016 Introduction to FirstGroup
Greyhound
▪ Iconic brand synonymous with affordable long distance travel
▪ The only national network of scheduled intercity coach services
▪ Around 17m passengers per annum with a fleet of
approximately 1,600 vehicles
▪ Greyhound Express attracting users back to bus
travel plus a new customer demographic
▪ Unique scale drives success of Express - strong
feeder traffic, quickly reaching sustainable flows
with fewer new miles added enabling fast, profitable
expansion
▪ Operating model transformed – more modern,
efficient business with strong growth and returns
8
Summer 2016 Introduction to FirstGroup
First Bus
▪ Market revenues of approximately £4.2bn per annum (excluding London) almost entirely
privatised, bus travel diversified by journey type
▪ Our First Bus division operates around a fifth of local bus services in the UK, outside of
London.
▪ We carry around 1.6m passengers every day
▪ Traditionally strong, diversified networks in
good bus territories
▪ Proactive and responsible partner to our local
authorities, experienced at working together
to deliver passengers’ needs
▪ Reforming business model and repositioning
portfolio to focus on areas with greatest growth
potential and to improve returns
9
Summer 2016 Introduction to FirstGroup
First Rail
▪ Consistent strong performance and highly successful record
▪ Strong team, well regarded with unique experience of diverse operations, running every
type of railway – inter-city, commuter, regional and sleeper services
▪ Trusted partner on key infrastructure projects
▪ Clear focus on meeting needs of passengers,
taxpayers and delivering an economic return
for shareholders
▪ Highly successful track record as long term player
in rail sector
▪ Experienced bidding team with a record of
delivering
10
Summer 2016 Introduction to FirstGroup
GWR
Sustainability helps drive our Business Wheel
11
Summer 2016 Introduction to FirstGroup
GWR Franchise Commitments
▪ Achieve ISO14001 and ISO50001 across the business
▪ Achieve a recycling rate of 75%
▪ Install Automatic Meter Readers on all water supplies at stations and depots
▪ Install intelligent heating and lighting controls
▪ Install Air Source Heat Pumps to reduce energy consumption
▪ Contribute to the funding of local Community Rail Partnerships
▪ Spend £103k per annum on assisting the unemployed into work via schemes with Princes
Trust
▪ Provide access to all
12
Summer 2016 Introduction to FirstGroup
Waste
GWR have a Recycling Target of 75%
Working towards this with the aid of both waste contractors and cleaning teams
Initiatives include:
▪ Introduction of coffee cup recycling at depots
▪ Better facilities and signage at Stations
▪ Back of house segregation
13
Summer 2016 Introduction to FirstGroup
War on Plastic
GWR focusing on how to reduce plastic use across our lounges and onboard:
▪ Working with the supply chain to alternatives to plastic bottles
▪ Installing water refill points
▪ Encouraging packaging to be reduced
▪ Working towards a plastic free lounge and onboard trolleys
14
Summer 2016 Introduction to FirstGroup
Non-Hazardous Waste
▪ Requirement for First Bus, GWR, SWR and TPE
▪ This requirement includes:
− DMR waste
− Provision of bins and skips for the different waste streams
▪ Approximately 340 locations
▪ Our franchise commitments relating to waste:
15
Summer 2016 Introduction to FirstGroup
Hazardous Waste
▪ Requirement for First Bus, GWR, SWR and TPE
▪ This requirement includes:
− Waste Oil
− Interceptor Cleaning
− Drain jetting
− Emergency Spillages
− Cleaning Sludge Tanks
− Supply of Spill Kits and Emergency Spill Kits
− Emergency Call-Outs
− Provision of appropriate containers
▪ Approximately 80 locations
16
Summer 2016 Introduction to FirstGroup
Hygiene Services
▪ Requirement for First Bus, GWR, SWR and TPE
▪ This requirement includes:
− Sharps
− Container Based Sanitation
− Liquid Soap and Dispensers
− Electric Hand Dryers
− Auto Towel Rolls
− Toilet Sanitizer
− Toilet Paper and Dispensers
− Paper Towels and Dispensers
− Odour Prevention and Air Fresheners
− Dust matting
− Swabs and Dressings
− Supply and Servicing of all Containers/Dispensers
▪ There may be some assets already in situ
▪ Approximately 240 locations
17
Summer 2016 Introduction to FirstGroup
Confidential Waste
▪ Requirement is for GWR, SWR and TPE
▪ This requirement includes:
− Paper waste
− Clothing
− Data media
▪ Provision of secure bins for the different waste streams
▪ Approximately 30 locations
18
Summer 2016 Introduction to FirstGroup
Waste Segregation
▪ Requirement is for GWR, SWR and TPE
▪ This requirement is for the provision of waste segregation
▪ Waste streams include:
− Food
− Food Packaging
− Plastics
− Newspapers
− Coffee Cups
− Other On-Board Waste
▪ Segregation of waste into different waste streams to maximise recycling
▪ Locations have different hours of operation
▪ Approximately 16 locations
19
Summer 2016 Introduction to FirstGroup
Key Procurement Milestones
Issue Pre-Qualification Questionnaire (PQQ) 1 – 2 October 2018
Receive PQQ Responses 12 Oct 2018 at 1700 hours
Down-select Bidders By 10 Nov 2018
Issue Tender Documentation 12 November 2018
Hold Supplier Engagement Events W/c 26 Nov 2018
Receive Tender Responses 21 Dec 2018 at 1200 noon
Tender Presentations 28 – 29 Jan 2019
Finalise Evaluation and post-tender clarifications 30 Jan – 1 Feb 2019
Standstill Period 19 Feb – 5 March 2019
Contract Award From 6 March 2019
20
Summer 2016 Introduction to FirstGroup
Lotting
▪ Lotting is a potential strategy option for First Group
▪ It could deliver greater VFM
▪ Can support innovation and First Group’s SME objectives
▪ It could be considered for some of the OJEUs
▪ The PQQs will include a question on UK coverage to enable First Group to
consider the possibility of lotting options
21
Summer 2016 Introduction to FirstGroup
SmartSource
SmartSource - E-Tendering tool across FirstGroup
▪ Facilitates the tendering process
▪ Project Documents
▪ Forum
▪ Surveys
▪ Evaluation
Attachments Section - Project documents loaded here:
▪ PQQ Supporting Information
▪ PQQ Evaluation Guidance
▪ New attachments referenced on the Forum or in a specific e-mail
22
Summer 2016 Introduction to FirstGroup
SmartSource
Surveys
▪ 1 Survey:
➢ General Information: includes SmartSource information and training guides
➢ Company Details and Contacts
➢ Conflicts of Interest
➢ Organisation and Management: includes company structure, turnover, employee turnover
➢ Financial
➢ Quality Assurance, Health & Safety, Environmental & Ethical: includes ISO standards, QMS,
policies
➢ Capability: could include previous experience, UK coverage, sub-contracting
▪ Please answer each question separately without cross referencing to another question’s answer
▪ Recommend providing a single pdf attachment for EACH question
23
Summer 2016 Introduction to FirstGroup
SmartSource
Forum
▪ All project questions asked via the Forum
▪ Submitter’s details are anonymous
▪ Will be treated as project ‘generic’ unless specifically requested by the submitter
▪ If deemed commercially sensitive, response to submitter only
24
Recommended