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Angliss Box Hill Healesville & Maroondah Peter James Wantirna Yarra Ranges Yarra Valley Turning Spectrum Hospital Hospital District Hospital Hospital Centre Health Health Community Health Point
Intern Yearbook Project:empowering interns through appreciation
Adrienne Newman, MEO @ Box Hill Hospital
Dr Jane Lukins, BHH Supervisor of Junior Doctor Training
Angliss Box Hill Healesville & Maroondah Peter James Wantirna Yarra Ranges Yarra Valley Turning Spectrum Hospital Hospital District Hospital Hospital Centre Health Health Community Health Point
Eastern Health (EH)
2nd largest health service in Victoria 65 sites (21 locations) across 2816 square kilometres
and a primary catchment of 750,003 7 acute / sub-acute hospitals with 3 EDs 1358 health service beds and 54 acute@home beds 8683 staff and 921 volunteers
Angliss Box Hill Healesville & Maroondah Peter James Wantirna Yarra Ranges Yarra Valley Turning Spectrum Hospital Hospital District Hospital Hospital Centre Health Health Community Health Point
Interns at EH (2011-2015)
63
70 70 70
65
50
60
70
2011 2012 2013 2014 2015
Intern of the Year Award
first awarded in 2009– staff only ticked a name
2011 included comment box due to popular demand
Angliss Box Hill Healesville & Maroondah Peter James Wantirna Yarra Ranges Yarra Valley Turning Spectrum Hospital Hospital District Hospital Hospital Centre Health Health Community Health Point
Voting criteriaStaff are asked to vote on the Intern who best fulfils the following criteria:
Understood role and played an active part in multidisciplinary health care teams. Demonstrated appropriate standard of professional practice and worked within personal capabilities. Communicated effectively, (respectfully and with the ability to listen), with patients, families, carers,
GPs, other health care professionals, etc. Demonstrated ability to prioritise daily workload and multiple demands. Provided timely, accurate, concise and legible documentation ie progress notes, drug charts/scripts,
discharge summaries, etc Was helpful/went the 'extra mile' for colleagues or hospital staff. Attended and participated in peer medical education activities.
Who votes?
• medical staff (specialists /registrars)– involved in education / supervision
• nursing and allied health staff• specialist departments (Pathology, Pharmacy, HIS etc)
• clerical staff (MWU, Ward Clerks, Unit PA’s, Switchboard etc)
Voting tool survey created in Survey Monkey
sent out 5 times a year (at end of each term)
staff vote for a single intern
encouraged to provide free text comments
Staff comments
“Hard-working, dedicated, supportive and collaborative with all colleagues, teaches students, diligent and timely, finished all work efficiently and thoroughly and ensures high quality care is delivered to patients.”
Staff comments
“Bedside manner with patients & their families was amazing. Very thorough, great communication with nursing staff. Dynamic & pleasant to work alongside.”
Staff comments
“One of the top 5 best interns I have worked with in 18 years service to the public health system. X is a credit to those who trained him.”
Staff comments
“Y was an outstanding intern who was pleasant,
professional and highly efficient. Y worked extremely well in a team environment and clearly has a strong future in medicine - will make a superb resident and registrar.”
Staff comments
“Z was an outstanding intern-without doubt one of the best I have had the pleasure of working with in my 26 years as a Consultant Surgeon. In addition to superb clinical skills, hard work and dedication she brought maturity, compassion and a level of comprehensive patient care all too rare amongst her peers.”
Universal appreciation black hole
Thanks to Kelley Gardner, Dunedin NZ
spoiler alert
High School Yearbook
Hall of Fame
THE comment
Take home message
Employee recognition
Rewarding employees
“I have always believed that the
way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.”
Sir Richard Branson
Forbes HR Research (Josh Bersin, Forbes online)
“…..the results are really astounding:
organisations that give regular thanks to their employees far out perform those that don’t.”
Appreciation (online Merriam-Webster)
The ability to understand the worth, quality, or importance of something : an ability to appreciate something
Investopedia onlineworld’s leading source of financial content on web
“Appreciation is an increase in the value of
an asset over time.”
Providing appreciation‘I don’t need it, never got it, so why should I give it?’
improves performancemotivated / engagedpromotes learningaides team cohesionincreases job satisfaction
People need to feel appreciated
Maslow’s Hierarchy of Needs (and where recognition fits) Josh Bersin, Forbes online
How did you perform in your intern year?
Does this project empower interns?
Intern reply
I just received your letter and the certificate and just wanted to say I really appreciate it, because it really makes a difference. It's nice to know that my efforts were appreciated and people thought well of me.
Intern reply
The words written about me mean a lot, and more important is the fact that my work has been noticed and appreciated because I am a quiet worker. I used to wonder all of 2013 whether the senior colleagues noticed the work I did.
Intern reply
I just received your wonderful “Intern Yearbook
Project” in the mail and would like to say, what a
lovely idea that is so very Eastern Health! I’m sure
you made many people’s day!
Intern reply“I was pleasantly surprised to receive a letter and
accompanying certificate as part of the Intern Yearbook Project. This is such a beautiful idea and I was touched by the lovely comments!”
Intern reply
I was so touched by the Intern Yearbook Project and reading the comments made by others about me. Knowing my colleagues felt I performed well has really given me a great deal of confidence in my future medical career.
2015 EH Intern of the Year Certificate
There is another opportunity…
Another option
Comment section (page 6):
Everyone has them
We’re on it!
Staff enjoy voting
Staff thank-you
Z has a beautiful nature and is always very kind and considerate. We have found him most helpful and obliging in the Specialist Clinics. Thank you for this opportunity to thank him.
Votes
Comments
Certificates
6370 70 70
65
29
43
51
39 42
0
10
20
30
40
50
60
70
2011 2012 2013 2014 2015
Received a certificate
Interns Received Certificate
Project limitations
voting numbers vary each year we don’t know who comments
not everyone gets a certificate we can’t evaluate it - interns have left
Film’s message?
‘Back to the Future’ queried whether we were
all on a predetermined path that nothing could alter, or was it just possible to meddle?
let’s meddle and change some futures!!
Questions?
EH PMEU TeamSally Kent-Ferguson
Dr Jane Lukins
Dr Jenny Brookes
Dr Vikas Wadhwa
Dr Wilson PhiriDr Jo Dalgleish
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