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Insurance-Repairer Relations
Committee
Boston 2013
Insurer-Repairer Relations Committee 2013
Aaron Schulenburg, SCRS
Al Estorga, Estorga’s
Anthony Klein, eSurance
Barry Dorn, Dorn’s AutoBody
Bill Bebinger, Nationwide
Bill Lawrence, LC Automotive
Bob Smith, Repair Advocate
Brett Downs, 1800Radiator
Carl Garcia, Carl’s Collision
Chris Andreoli, Progressive
Chris Donnelly, Bodyworks
Collision
Darrell Amberson, LaMettry’s
Domenic Brusco, PPG
Doug Graff, State Farm
Doug Irish, VeriFacts
Erik Sumen, Class Auto
Farzam Afshar, VeriFacts
Gary Wano, G W and Sons
Guy Maniscalo, Collision
Centers of America
James Giles, ANPAC
Joe Lacy, GEICO
Insurer-Repairer Relations Committee 2013
Joe Laurentino, Esurance
John Palumbo, Parts Channel
John Prozinski, ASI Claims
John Vito, Hertz
Jordan Hendler, WMABA
Kevork Kahwajian, Hi-Tech
C&G
Liz Stein, APN
Marcy Tieger, Symphony
Advisors
Mark Allen, Audi
Mark Houde, The Traveler’s
Mike Condon, Condon Cons.
Mike Lloyd, California
Casualty
Mike Manika, CarFax
Mike Quinn, u-Parts
Peter James, ICC Group
Randy Hanson, Allstate
Richard Perry, Chief
Rod Enlow, CCAR
Ron Vincenzi, Oakland Auto
Body
Russell Thrall, Quandec
Vatche Derderian, Fix Auto
Insurer-Repairer Relations Committee 2013
The CIC Vision
A collision industry in which all
segments work together efficiently,
effectively, ethically and respectfully to
enable complete and safe repair of the
vehicle while facilitating the most pleasant
possible experience for our mutual
customer, the consumer.
Insurer-Repairer Relations Committee 2013
• Mission: Improve the relationship between
insurers and repairers
• Strategies
• Open dialogue and communication
• Level-setting expectations
• Establishment and adoption of “Best
Practices”/“Most Beneficial” practices
when appropriate
• Identify areas for insurers and repairers to
work together for efficiencies (TP3)
Training as it Relates to Insurer-
Repairer Relations
Randy Hanson, Allstate Insurance
Aaron Schulenburg, SCRS
Doug Irish, VeriFacts
Ron Vincenzi, Oakland Auto Body
Jeff Peevy, I-CAR
Tim Adelmann, ABRA
Mark Allen, Audi
Have you taken a training program on your own
volition in the past 12 months? (No one said you
had to; you decided you wanted to. Be honest!)
1 2
50%50%
1. Yes
2. No
Audience Response Template 0 of 350
Audience Response Template
I-CAR’s Gold Class designation is meaningful
because:
1 2 3 4 5
20% 20% 20%20%20%1. It is mandated
2. It has brand recognition
3. It improves my ability to ensure
a proper repair
4. It is the right thing to do
5. It isn’t
0 of 350
Jeff Peevy
I-CAR® Senior Director
Collision Repair Landscape
Collision Repair Facilities with no
consistent technician training 69%
Collision Repair
Facilities with
some level of
consistent
technician training
21%
Gold Class™/R2G
Collision Repair Facilities 10%
• Proper equipment
• Proper infrastructure
• Consistent staff training
• Accesses OEM information
• Continuous operational
improvements
• Regulatory compliance
• Insufficient equipment
• Insufficient infrastructure
• Minimal staff training
• Minimal OEM information
• Static operational practices
• Inconsistent regulatory
compliance
Dramatic
vehicle
design/material
changes
Growing
operational
improvement
expectations
Shortage of
qualified
technicians
Need to
minimize
liability
Majority Of Work
Training Improves KPI Results
KPI Study One Study Two
Cycle Time 14.1% 14.6%
Touch Time 45% 22.5%
CSI Score 5% 5%
Supplement
Frequency 10% 12%
CynCast SPV™ Rating (Shop Performance Value)
Nationally Gold Class Shops out scored
non-Gold Class Shops by 32%
(adjusted)
CSI
Est Accy
Days
Serv
50 400 750
388.4 Average Gold Class™ Shop SPV
264.0 Average non-Gold Class Shop SPV
Speed of changing technology – game
changer
Shops that will thrive in this new
environment: • Proper equipment
• Proper infrastructure
• Consistent staff training
• Attract qualified technicians
• Access OEM information
• Continuous operational improvements
• Regulatory compliance
Conclusion
Offering training to your employees is a valuable
benefit and affects recruiting, retention, morale, and
career path.
1 2 3
33% 33%33%
1. Agree
2. Disagree
3. Abstain
Audience Response Template 0 of 350
Insurer-Repairer Relations Committee 2013
Questions?
Rick Tuuri: Chair
Rick.tuuri@audatex.com
Randy Hanson: Vice-Chair
RHanson2@allstate.com
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