Inspect and Adapt: Measuring Kaizen · Inspect and adapt: Measuring Kaizen, Global Scrum Gathering...

Inspect and adapt: Measuring Kaizen, Global Scrum Gathering Prague, 17.11.2016

Inspect and Adapt: Measuring Kaizen

WELCOME…

Measuring Kaizen

Are you getting better?

Measuring Kaizen: Who is talking?

Sacha Storz #csp #munich #m30

Measuring Kaizen: Question…

How good is your Agile?

Measuring Kaizen: Question…

How good is your Agile?

Measuring Kaizen: Another question…

How successful is your way of working?

Measuring Kaizen: Task01

What are you measuring right now on a team level that gives you guidance on

whether you are improving or not?

Please work in pairs

5 minutes

Results?

If you would abandon Agile, abandon Lean, abandon Scrum, and start with your very own custom recipe for success: What would you measure in order to

know, whether you are successful?

Please work in pairs

5 minutes

The 3 most important things

Results?

Measuring Kaizen: Trick question…

What does better really mean?

Measuring Kaizen: „Better“ has a context

Better for whom?

Measuring Kaizen: Better for whom?

Stakeholder Map

Measuring Kaizen: Stakeholder Map

Everybody now…

10 minutes

Stakeholder Map

Measuring Kaizen: Examples

Some examples from my team…

Measuring Kaizen: Sprint Completion

Measuring Kaizen: Ticket Rejection

Measuring Kaizen: Estimation Accuracy

Measuring Kaizen: Cycle Time

Measuring Kaizen: „Code Quality“

Style, C&P, Crap Index, Code Coverage, Top Risks..

> Tests <

Measuring Kaizen: Customer Happiness

Measuring Kaizen: Team Happiness

Measuring Kaizen: Return on time investment

Measuring Kaizen: Money…

Billable Hours

Net Profit Ratio

Budget Burnup

Measuring Kaizen: Money…

Measuring Kaizen

A word about measuring…

Measuring Kaizen: Feedback Cycles

Measuring Kaizen: Goodhart’s Law

Measuring Kaizen: Impact Map

Gojko Adzic

www.impactmapping.org

Measuring Kaizen: Impact Map

(c) Gojko Adzic, impactmapping.org

Measuring Kaizen: Who — What — How?

What do they want?

How can we achieve & measure that?

Measuring Kaizen: Example01

Finance

Make Money

Increase Billable Hours

C-Level

Customer Happiness

Net Promoter Index

Scrum Master

Maintainable Code

Code Metrics?

Measuring Kaizen: Make it visual

Work in groups of 4

10 minutes

Impact Map (Branch)

Results?

Measuring Kaizen: Takeaways

● If we get better at something, it means nothing on its own.

● We should measure variables relevant for as much stakeholders as possible

● We should include upstream, downstream, and all additional stakeholders in our thinking

● Make it visual

Documentation: http://is.gd/AE3314

Thank you for your time

Feedback? Questions?

Sacha Storz s.storz@techdivision.com

Inspect and Adapt: Measuring Kaizen · Inspect and adapt: Measuring Kaizen, Global Scrum Gathering...

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