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Innovation technology to Enhanced
Revenue Generation and Customer Satisfaction
“Our business is about technology, yes. But it's also about operations and customer relationships.”Michael Dell Enhance customer
satisfaction
Clear communication
Freedom to
choose their
services
through
Simple and easy processes
Innovating promotions and services in real time
Loyal Customer(spending more money!)
customer relationships
Know and understand your customers
Know and understand your customers… then offer what they want / need, Real time is the
key!…. when they want / need
Innovating promotions and services in real time
+
Once you know your customer…
Surprise them when they do not expect!
Clear communication
So many ways!
SMS
POS
invoice
video
call
Freedom to choose their services … leave the control in the
customer!
Personalized services!
Simple and easy processes
Ej. Give to your customers a great and easy shopping experience
1
2 3 4
11.4m
5.4m
Subscribers 16%
10%
Market Share
days
month
New Tariffs & Promotions
Winning case
60% increase in market share
TIM Brazil case
Challenges
_ Launch of data plans limited on time
criteria
_ Grow 3G mobile broadband access
without
jeopardizing network quality
_ Minimize CAPEXSolution
_ OPSC® enabled charging and policy
control
via real-time monitoring of fair-usage
limits
_ MCP enabled launch of new offers
within quick time-to-market
MCP = predecessor of Orga Systems’ NGCP
Results In just 7 months, TIM Web
already reached 1,3 million users per day(5x higher than before the launch of the new offer).
Data revenue grew by over 32% (YoY in 1Q11)
“Our business is about technology, yes. But it's also about operations and customer relationships.”Michael Dell
operations
Enhance revenue generationthrough
Integrated platforms
Convergent and flexible
architecture
Centralized real time
charging
To maximaze
the revenue!
Marketing systems
Fragmented systems and
processesCRM
Order Management
Self-service
Revenue assurance
Fraud management .
Policy control
Billing system
Charging system
Integrated platforms “Simplicity is the ultimate
sophistication.” Leonardo da Vinci
From revenue management to revenue maximization
Customer notification system
Revenue maximisation
Centralized real time charging
Support new business models and offers
Improve the cost control
For a faster time to market
Take advantage from the real time to:
Convergent and flexible architecture
To enhance the network resources and performance
To support all business models
Future proof
About us
We believe:
Everything will beCONNECTED
Everything will beMOBILE
Everything will beREAL-TIME
• 17 years experience, 700+ professionals
• 40+ leading CSPs in 30 countries
• 400+ M subscribers on Orga Systems platforms
• 9+ industry and innovation awards
• 6 months to convergent platform
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