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1 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
INFRASTRUCTURE SERVICES – THE 21ST CENTURY FOUNDATIONSpeaker: Anand Birje – Executive Vice President, Infrastructure Services
2 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
HCL’S INFRASTRUCTURE BUSINESS SNAPSHOT
$2.35
31
34000+
B I L L I O N
C O U N T R I E S
P E O P L E
Data Center & Cloud Services | Workplace Services | Network ServicesSecurity & GRC | Enterprise Platform Services
Key Service Lines
240+C U S T O M E R S
Delivery Locations
3 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
INFRASTRUCTURE SERVICESGrowth Journey
4 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CLASS-LEADING GROWTH & PROFITABILITY…
23 New Customers in 12 months
Multiple successful executions for transformation deals > 250M
23% Y-o-Y revenue growth
45% win rate & 48% deals won against global competition
0%
5%
10%
15%
20%
25%
0
500
1000
1500
2000
2500
FY11 FY12 FY13 FY14 FY15 FY16
Infrastructure Service Revenue & EBIT Growth
Revenue EBIT
5 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
…WITH IMPROVING EMPLOYEE PRODUCTIVITY….
0
10
20
30
40
50
60
70
80
0
5000
10000
15000
20000
25000
30000
35000
40000
FY11 FY12 FY13 FY14 FY15 FY16
FTE Headcount Revenue/Employee
Employee Productivity ImprovementsAutomation levers applied in more than 54% of accounts
Avg. 35% of reduction in human effort
FP project dominance enhances Automation impact
Intensive training program for reskilling resources in Automation & Digital technology
6 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
…AND A SATISFIED & DIVERSE CUSTOMER BASE.
42.248.6
57.3 58.6 56.3
0
10
20
30
40
50
60
70
2011 2012 2013 2014 2015
Annual CSAT Scores of HCL
95% Renewal Rate
(Scale of -100 to 100) (Source: Feedback Consulting)
249Customers
52% of Revenue from top 26 customers
71% of revenue from G2000 customers
Onsite PMO Ramp-up, SWAT Team, Regional CTOs
7 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
NotPublished
NotPublished
NotPublished
NotPublished
HCL IS WIDELY RECOGNIZED AS AN INFRASTRUCTURE LEADER.
CompaniesRevenue Ranking
Forrester Ranking
IBM 1 1
HCL 7 2
Accenture 9 3
TCS 8 4
HP 2 5
Cap Gemini 6 6
CSC 5 7
Atos 4 9
Fujitsu 3 12
2014 2015 2016
Leader Leader Leader
Leader
Leader Leader
Leader Leader
2015 Global Infrastructure Wave Report.
8 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
OUR PORTFOLIO OF IP GIVES US SIGNIFICANT ADVANTAGE.
9 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
SO DOES OUR EXTENSIVE PARTNERSHIP ECOSYSTEM.
Strategic360° Growth
NextGeneration
10 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
INFRASTRUCTURE SERVICESMarket Opportunity – FY’17 & Beyond
11 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
REBIDS AND FIRST TIME OUTSOURCES WILL BE KEY GROWTH DRIVERS…
All Infra with only 25% of MNS Only contracts renewals
60% Retention rates and 40% comes up for Rebid
30% Revenue shrinkage during renewals
Annual Infra Renewals TCV = $78.9B. ACV = $22.5B
80% of G2000 Companies & 20% of Non G2000 Companies
TCV ACV
$51B $14.6B
$30.5B $8.7B
$12.2B $3.5B
$8.5B $2.4B
With 40% Win Ratio TCV = $3.4B, ACV = $1.0B
Ass
um
pti
on
s
1-500
501-1000
1001-1500
1501-2000
Overall
80%
49%
39%
28%
49%
2015 Global Outsourcing Penetration Rate (Source: ISG)
Forbes Rank
12 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
THE ADDRESSABLE MARKET IS SUBSTANTIAL IN FY’17
NetworkingServices
WorkplaceServices
DatacenterServices
IAASTotal Value of Rebids = $22.58B (ACV)/79.8 (TCV)
MNC Contract Rebids= 52%
% of G2000 Not yet Outsourced = 51%
Americas & EU contribution= 82%
$31.5 B
$42.3 B
$36.3 B
Total Market Size= $184.1B
13 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
$59.5B3.5% CAGR
$105 B20% CAGR
Total Market Size= ~$260B
Infra Consulting & Design
Infra Build & Implementation
$65 B2.1% CAGR
Digital Initiatives
…IN 2019 THE GROWTH CONTINUES WITH DIFFERENT DRIVERS...
Sources: Gartner IT Spend Forecast 2014-19, Everest Digital Adoption Survey
NetworkingServices $59.8 B
WorkplaceServices $44.5 B
Datacenter Services $51.4 B
14 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
CROSS-SELL OPPORTUNITY
Focused Client Partner Program Rolled out to grow existing accounts through top-notch delivery and cross/up-sell.
472Apps
223ERS
141Infra
15 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
LOOKING AHEAD
21st Century Blueprint for Infrastructure
16 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
DIGITAL IS SHAPING THE INFRASTRUCTURE BUSINESS…
HCL’s IT Infrastructure Blueprint for the 21st Century Enterprise is “Business Aligned”, “Agility Driven” and “Cost Optimized”.
Multi-ModalIT for Digital
MobilityUnified
Experiences
Cloud/SAASFIRST
SecurityAssurance
17 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
…AND THIS HAS SHAPED OUR “21ST CENTURY ENTERPRISE (21CE)” SERVICE PORTFOLIO…
WORKPLACE OF THE FUTUREDigital, Personalized,Empowering, Secure
NGEN NETWORKSProvider-agnostic, FlexibleHigh Performance, Secure
MANAGED SECURITYProactive, Cloud-basedData Protection, GRC
BUSINESS PLATFORMSRapid, Scalable, Flexible, Cost-effective
NEXT-GEN DATA CENTERHybrid, Elastic, User CentricLean & Simple
DRYiCE™ AUTONOMICS& ORCHESTRATIONPro-Human Automation, Pragmatic, Business Outcome Focused, Simplified Operations
21CE INFRASTRUCTURE
• EXPERIENCE-CENTRIC
• AGILE & FLEXIBLE
• REDUCED TCO
18 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
…THE RESULTS ARE EVIDENT IN RECENT G500 WINS.
Customer Country 21CE Transformation Levers
Large Automobile Mfr Sweden 21CE Infrastructure, DRYiCE Automation
Medical Devices Mfr USA Next gen Datacenter, DRYiCE Automation
Personal Care and Beauty Products Leader
USANext Gen Workplace & Datacenter, DRYiCE Automation, BEYONDigital
Leading Financial Institution Norway 21CE Infrastructure, DRYiCE Automation
Global Technology Giant USA Next Gen Datacenter on Azure, DRYiCE
Industrial Solutions Leaders USANext Gen Workplace, Service Integration & Management, DRYiCE Automation
Telecommunications Company USA Next Gen Workplace Services, DRYiCE Automation
Global leader in Payments USA 21CE Infrastructure, DRYiCE Automation, BEYONDigital
Global Industrial Tech Leader Sweden Cloud on Azure, DRYiCE Automation, IOTWorks
19 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
ACCELERATING GROWTH THROUGH INORGANIC MEANS
Market Access, New Service Capability
Workplace Services Transformation & Systems Integration
I.T Operations Transformation through A.I.
20 Copyright © 2016 HCL Technologies Limited | www.hcltech.comHCL Technologies Confidential
THANK YOU
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