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7/28/2019 India Insurance.pptx
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Summary
India Insurance started as a joint venture withAlliance Insurance.
There were many departments in IndiaInsurance but lack of communication andcoordination between them
Employee productivity was low ,turnover andabsenteeism were high.
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contd
Employees continued their job was boring andmonotonous but liked the benefits given by thecompany.
Company was planning to install Electronic Dataprocessing System and Rajesh Katyal,theGeneral manager was appointed to study thefeasibility of installing
A study was aimed at knowing what the workerswanted from their jobs, motivational andhygienic factors at the workplace.
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contd
Consultant remarked that installing such asystem would overhaul of the current worksystem.
They found that the workers did not have anyattachment onwards the job.
Some even said that they had burnouts whileworking and were planning to give up their
jobs.
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contd
After a month they submitted a report
Overhaul the present structure and adapt a client
based structure
The efficiency of the employees should not hamperwith the change in the structure
Cost benefit analysis suggested that the installationwould increase the efficiency
Prohibitive cost of the system would have to beabsorbed by decreasing the vale of benefit
Managers in various functional department were tobe provided with cross functional trainings .
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Key Issues
Lack of communication and coordinationbetween departments
Low employee productivity. Boring and monotonous job
High turnover an absenteeism i.e. noattachment to job
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Question:
1. Comments on the recommendations givenby the consultant an Mr.Katyal. Were theycorrect in their assessment?
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To
To an extend right
Client- based model- more motivation
Increased efficiency of workers ifimplemented
Cross functional training- reduces
monotonous job
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Against
If prohibitive cost is high and is absorbed bythe company ,that will reduce the value ofbenefits offered by company- the onlyreason the employees are staying with theorganisation
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How do you think workers will react if theEDP system is installed?
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Reaction to the EDP system
Electronic Data Processing (EDP) can referto the use of automated methods to processcommercial data
Implementation is good for effectivemanagement to solve the problems oncoordination
Resistance to change is obvious
Uncertainty during overhaul
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Resistance to change is obvious
Workers wanted an improvement is motivationaland hygiene factors
Cutting down hygiene factor to improve
motivational factor will not be a solution Above all workers are forced to change their
working pattern for a lesser payment.
Client based structure will increase theirresponsibility
Lack of adequate communication and trainingcan cause issues
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3. How can India Insurance improvecoordination between various departments?
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How to improve coordination
Cross functional training
Effective communication
Change in functional structure
Team based culture
Client based structure
Process based work scheduling will increasethe coordination
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