Implementation That Lasts · ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | ©...

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Implementation That Lasts How to Pull 6 Influence Levers

to Produce Strong – and Sustainable – Change

Dr. Rodger Dean Duncan bestselling author of

CHANGE-friendly LEADERSHIP

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

is all about

Intentional Influence

CHANGE MANAGEMENT

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

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ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

$2 million unexpected cost

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Most change and implementation failures result from lapses in the way people:

•  Think •  Talk •  Trust •  Team

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

In a change management context, what lapses do you see in the way people:

? •  Think •  Talk •  Trust •  Team

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

The friendly Factor

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

THINK-friendly See the World Through a Fresh Lens It’s not the challenges that give meaning to your life, but the meaning you give to the challenges.

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

TALK-friendly Put Your Best Voice Forward People serious about engaging others in change know how important it is to revive the lost art of meaning-full conversation.

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

TRUST-friendly Make Trust First to Make It Last Many organizations have it all wrong. They don’t need to motivate their people. They need to stop demotivating them.

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

TEAM-friendly Finding Strength in Unity We are most effective as a team when we compliment each other without embarrassment and disagree without fear.

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

1 VALIDATE the Journey

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

2 SCAN for Speed Bumps

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

3 CHART the Course

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

4 BUILD a Coalition

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

5 FORD the Streams

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

6 STAY on Message

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

7 MIND the Gap

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

3 CHART the Course

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

The Present

Neutral Zone

The Future

Transitions in Change and Implementation

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Steps to Adoption

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Most change and implementation failures are linked to:

a Skill problem

a Hill problem

a Will problem

ability x

difficulty x

motivation x

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Multiple Influence Options

WANT TO CAN DO

Shrink the Know/Do

Gap

Link to

Passions

Work In

Concert

Enlist Social

Support

Make It

Easy

Focus On

Behaviors

1   2  

3   4  

5   6  

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Multiple Influence Options

WANT TO CAN DO

Shrink the Know/Do

Gap

Link to

Passions

Work In

Concert

Enlist Social

Support

Make It

Easy

Focus On

Behaviors

1   2  

3   4  

5   6  (Motivation) (Ability)

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

How can you Make It Easy to

adopt a new software system ?

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

The key to success is not which influence levers you use . . . but how many.

Using all six in combination is up to ten times more likely to produce sustainable change.

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

4 BUILD a Coalition

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Black  Hole  

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Target   Target  Target   Target  Target   Target  

Authorizing  Sponsor  

Reinforcing  Sponsor  

Reinforcing  Sponsor  

Reinforcing  Sponsor  

Reinforcing  Sponsor  

Reinforcing  Sponsor  

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

How can you Enlist Social Support to

enhance the effectiveness of Sponsorship ?

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Motivation Ability

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Q A &

ACMP Presentation by Dr. Rodger Dean Duncan | April 1, 2014 | © Duncan Worldwide

Implementation That Lasts How to Pull 6 Influence Levers

to Produce Strong – and Sustainable – Change

Dr. Rodger Dean Duncan RDD@DuncanWorldwide.com

816.415.1605