IBM Case Manager Feature Spotlight Case Manager • Delivers trusted information to the case ... ICM...

IBM Case Manager Feature Spotlight

ICM 5.2 UI Gallery

© 2013 IBM Corporation2

IBM Case Manager

• Delivers trusted information to the case –

both content and structured data in the

context of a case

• Shortens time-to-value with better tools,

out-of-the box solutions and templating

capabilities

• Built-in infrastructure for creating and

reusing case templates

• Leverages unique dynamic work

management concepts and capabilities

© 2013 IBM Corporation

ICM 5.2 Key Themes and Customer Benefits

• Streamlined Software Management and Deployment

– Reduction in loosely coupled, separately managed components will significantly reduce complexity and troubleshooting that negatively impact time to value

• Enhanced Solution Development– Deliver faster time to ROI by making it easier to

design, build and deploy case solutions

• More Case Centricity– Providing case workers with more visibility into

the state of a case and offering additional capabilities to drive cases to successful outcomes

• Much More Flexible and Extendable Case

Client Application Platform– Deliver a client application platform that is

consistent with other ECM solutions and allows much more reuse of existing components when customizing or extending

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© 2013 IBM Corporation

Case Search Page

© 2013 IBM Corporation

Case Details Page

© 2013 IBM Corporation

Case Documents – The Power of Content Navigator in Your Case

© 2013 IBM Corporation

Case Visualizer

© 2013 IBM Corporation

Case Work Page

© 2013 IBM Corporation

Work Details Page

© 2013 IBM Corporation

Custom Task Editor – Case Worker Ad Hoc Task Creation

© 2013 IBM Corporation

Access to Workflow Properties Settings

© 2013 IBM Corporation

Integrated ECM Experience – The Content Navigator Advantage

Case Only

Case and Content

Custom Desktops

© 2013 IBM Corporation

Case Builder

© 2013 IBM Corporation

Case Builder – Standard Pages

© 2013 IBM Corporation

Case Builder - Page Designer

© 2013 IBM Corporation

Case Builder - Data Layout Editor

© 2013 IBM Corporation

Case Builder Rules – Natural Language and Rule Tables Built In

© 2013 IBM Corporation

Case Tasks

© 2013 IBM Corporation

Case Builder – Task Step Editor

© 2013 IBM Corporation

Cognos RTM Dashboards

• Includes a set of preconfigured case related dashboard charts

• Embed case dashboard in Web Site widget

© 2011 IBM Corporation21

To learn more:

ibm.com/software/data/advanced-case-management/