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It’s that simple.
2015 Annual Report
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Goodwill AccreditationsDonate Stuff. Create Jobs.
It’s that simple.
At Goodwill, your donations change lives. They help fund training, employment and job placement for more
than 6,000 people with disabilities in South Florida. We’re all in this together. Donating your stuff allows all of
us to donate conscientiously and responsibly while touching more lives with each donation.
Goodwill knows the power donations can have on people and the planet.
For over 100 years, Goodwill has been a pioneer ofthe “reduce, reuse, repurpose” practice. Your donatedgoods have the power create a healthier environment –while saving you money and enjoying convenient recycling. Together we can have a powerful impacton our world.
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Program Highlights:
Primary Disabilities:
Developmental Disabilities
Psychiatric, Emotional and Behavioral Disabilities
Orthopedic/Mobility Impairments
Hearing, Speech and Visual Impairments
Other Disabling Medical Conditions
Special Needs
6,365 Total People Served *
*86% Were Living Below Poverty Level When Entering Program
We are one of the most cost-effective nonprofits in the U.S. with 96% of our expenses going towards direct programs.
729
2,380
725
76
1,180
1,275
Participant Diversity
Afro-American
30%
White 5%Other 3%
In 2015, Goodwill Provided the following services:
Distribution of Information and Referrals
Working in Goodwill jobs while receiving services
Provided Placement Services
Provided Vocational Training
Programs for Developmentally Disabled
Conducted Vocational Evaluation
Supported Employment through VR and APD
School Transition Program
3,462
1,955
587
186
224
168
72
26
Hispanic
62%
During 2015 we had the following favorable results on our Satisfaction Surveys:
Participants Surveys – 99%
Parents’ Surveys – 99%
Referral Sources Surveys – 100%
Satisfaction Surveys
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Chair & President Report
providing more than 3,000 jobs
to people in South Florida, 50%
of whom have a disability. Our
Goodwill has been cited as one
of the best examples of Social
Entrepreneurship in the US, with
96% of our revenue coming from
entrepreneurial activities. We are
also one of the most cost-effective
non-profits in the US, with 96%
of our expenses going towards
direct programs. Positioning
Goodwill among the highest
standards of efficiency, gover-
nance, public accountability, and
transparency.
The revenue from these entre-
preneurial activities allow us to
invest in a top-notch human
services program which evaluates
people with disabilities and pro-
vides therapists, caseworkers, and
job counselors, who help develop
each individual to their greatest
potential. This support system
allowed us to provide assistance
to 6,365 people last year, placing
an amazing 1,769 of them in
employment opportunities.
Looking ahead, we strive to
generate revenue to expand our
mission-related services, while
Goodwill provides additional jobs
and assistance to people with
disabilities. With your support,
we remain committed to an
exciting future for people with
disabilities.
Tomas Erban David Landsberg
Board Chair President & CEO
Dear Friends of Goodwill,
We are excited to present you
with this year’s Annual Report.
Why is a cluttered closet so
important to us? It’s because the
simple act of a spring cleaning
and donation is so incredibly
valuable to people with disabilities.
Your gift of gently used items
generates support for a human
services organization that trains,
employs and places people with
disabilities beginning a process
that creates significant positive
change in many lives.
Starting in 1959, Goodwill Indus-
tries of South Florida, has become
a significant support system for
people with disabilities. There
are 4.5 million people in Miami-
Dade and Broward counties, 3.5
million of whom are working age.
12.3% of this population have
developmental, intellectual, or
physical disabilities. That is an
extraordinary 460,000 people,
82% of whom are not working,
compared to only 37% of the,
non-disabled population. 25% of
this disabled population live
below the poverty line, another
startling difference from the
non-disabled population.
Because of this great disparity,
Goodwill's mission is focused on
people with disabilities. Our
mission is training, employment
and job placement for people
with disabilities and transitioning
individuals to independence and
productivity. Every day we
execute on that mission with
businesses people know and
others that they’ve never heard
of before.
Beyond Donated Goods and
Stores, those businesses include
manufacturing uniforms for our
military, interment flags for our
military veterans, providing
custodial services for our Federal,
State, and Local Buildings, and a
brand new laundry, to wash the
linens of some of our areas
largest hospitals.
The proceeds from these busi-
nesses are a major support
system for our community by
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3
• Our student donation programwith UM generated 59,000 lbs,and FIU generated 17,000 lbs,while a test promotional partner-ship with Uber generated 2400lbs in a mere 6 hours.
• Launched an auto donation program at the end of 2015.
• Ecommerce revenue was up15% over previous year. We alsorelocated and expanded our E-commerce operation at ourBroward facility and increased ouroperational capacity by 50%.
• Passed the U.S. AbilityOneCommission Compliance Visit.Passed the Respect Audits for theFlags Manufacturing Departmentand Service Contracts and all Del-marva Person Centered Reviews(PCR) and were certified forHealthcare Laundry AccreditationCouncil (HLAC)
• Partnered with the IRS VITAServices Program (Volunteer Income Tax Assistance) to pro-vide free tax preparation to 117tax payers with a total refund of$125,787.00.
• Purchased a health compliancesoftware solution to assist inmanaging compliance.
• Served 6,365 people last yearand placed 1,769 in employmentopportunities.
• Maintained our ISO 9001-2008certification (12th consecutive year)for the Apparel Manufacturing division.
• Expanded and added 232 jobsfor people with disabilities and increased payroll earnings of $4.97million. We manufactured over 1million garments and flags in2015, a 33% percent increaseover last year.
• Our Laundry Services success-fully launched Jackson Health andadded two new contracts: servic-ing five hospitals in the Naplesarea and Miami Medical Center,for an additional 13 million lbs.
• Our store sales for 2015 wereup 8% over last year. Customercount was up 4% to 2,973,909.
• Community support during the year was outstanding as wereceived 1,381,816 donations ofclothing and household goods.
• Opened our new 13,375 sq. ft.Goodwill Superstore and donationdrop off in Hialeah Gardens.
Below are highlights of a few of the accomplishments from Goodwill this year.
2015 Year in Review
• Vocational Evaluation imple-mented two new services for thecommunity in 2015: Discovery andPre-Placement Skills Training.
• The Job Placement Staff was rec-ognized by the APD (Agency forPeople with Disabilities) for “out-standing services and performancewith participants of the Employ-ment Enhancement Project” in theMiami Region.
• Our Marketing Department pro-vided support to store openings,rolled out retail campaigns and de-signed an infrastructure to launch afundraising dept. We also extendedour brand by supporting all Good-will and participating in 78 differentevents throughout the year.
• Successfully passed financial and401K audits and renewed a $6 million line of credit.
• The Spirit of Goodwill Band playedat 3 major events showcasing theirmusical talents.
• Conducted a record health fairserving over 500 employees
• Custodial services successfully renewed contracts for Tri-Rail,Homestead Air Reserve Base,NOAA, GSA, State of Florida andMiami Dade County.
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Rehabilitation Services
a longer period of time. This pro-vides work experience and makesit easier for the individual to beplaced in outside employment af-terward. • The School Transitional Programis a program serving studentsfrom the Broward School Systemwhich offers a path to employmentor other services after high schoolgraduation.
During 2015 Goodwill continued toexpand its populations by servinglarger numbers of homeless, vet-erans and ex-offenders. Manywere offered job opportunities atour Laundry.
The Division collaborates with thebroader community includingmany state agencies, public education, United Way, Veteransorganizations, Homeless Sheltersand other organizations to insurethat our participants have accessto all needed services and that theservices are coordinated logically.
The staff of the Human ServicesDivision is dedicated and highlyqualified professionals that adhereto the standards of three nation-ally recognized accreditation organizations.
The Human Services Division is atthe core of Goodwill Industries; itis from here that the mission per-meates throughout the entire or-ganization. This Division providesthe rehabilitation, education,training and work services that areintegral to leading people with dis-abilities and others with barriersto employment to a positive out-come that enables them to bemainstreamed back into our com-munity and the work force so theycan be self-sustaining.
The Human Services Division had a very successful year. 6,365 people with barriers to employ-ment were served of which 1,769 were placed in employment oppor-tunities both inside the organiza-tion and in the community.
The core of Goodwill’s mission isjob creation, job preparednessand maximizing personal inde-pendence for those we serve. Vocational Rehabilitation is thefoundation of Goodwill’s programsoffering a continuum of servicesthat helps the individuals to developtheir maximum human potentialand overcome their barriers toemployment.
• When entering the programthe majority of persons begin witha vocational evaluation whichhelps to identify the type of em-ployment or training that they arebest suited for and to determinetheir interest areas. • The Work Activities Centerprovides work experience and social development to people withDevelopmental Disabilities. Thisprogram enhances work skills andbehaviors so that the participantscan move upwardly through otherprograms available to them. • The Vocational Training Pro-grams are taught by Miami-DadeCounty School instructors in theareas of Environmental Services,Sewing Automation, Office Careersand Adult Basic Education. • The Job Development andPlacement Department works with individuals who are ready foremployment by improving theiremployability skills and thenmatching jobs in the communitywith the skill sets and preferencesof those served. • The Work Services Program isdesigned to provide employmentopportunities within Goodwill forthose participants who continue toneed follow along and support for
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Elsa PerezElsa Perez, was born in the Dominican Republic in1934 and migrated to the United States with herhusband in 1996. Shortly after six years of mar-riage they divorced. In 1985, while still in her owncountry, Ms. Perez was hit by a car and both of herlegs were broken and required extensive treatmentin order to walk again. After overcoming this ordeal,Ms. Perez was diagnosed with breast cancer resultingin surgery, chemotherapy and radiation.
Once again she recovered and was able to meet dailyroutines. However, as a result of her difficultieswalking, subsequent to the accident she suffered in 1996, Ms. Perez has been involved in many accidents where she has fallen and required medicalattention. One of those was a broken hip.
In 1997 she enrolled in Goodwill’s Vocational Train-ing Program and became a sewing operator in theManufacturing Department in 1998. During her timeat Goodwill she has been assigned to different oper-ations in various areas of the manufacturing floor.
Ever since she started to work here, Ms. Perez hasbeen distinguished as one of the most responsibleand reliable employees in the department. She hasa very good attendance record, and she is never lateto work. Despite her many difficulties and disabilitiesshe always maintains with a positive attitude and asense of humor. She is an inspiration to all!
Nayira Alvarez and Counselor Victoria Napp Elsa Perez and Counselor Alicia Roque
Nayira AlvarezNayira, 20, lives with her mother and was referred tous in June, 2015. Having recently graduated highschool with a regular diploma, Ms. Alvarez had very little formal work experience and displayed very lowconfidence.
Although Ms. Alvarez had some experience in a fastfood environment, she was very nervous about meet-ing potential employers. The first meeting proved thatMs. Alvarez needed employability skills training inorder to prepare her for interviews and to enhance herconfidence. She attended employability skills classesheld at Goodwill to help her with interviewing techniques.Ms. Alvarez had a few challenges with punctuality, but within two months of attending regular classes Ms. Alvarez felt more confident and empowered.
An interview was arranged at The Sawgrass Mills Mall.Ms. Alvarez was hired on the spot with Burger Kingmaking an hourly wage of $8.05 and working between32 and 40 hours a week. Since becoming employed,Ms. Alvarez has put forth much effort learning the cashregister despite her Arithmetic challenges. Ms. Alvarezis the expediter of all orders and has filled in for othersas needed, making enough money to buy herself an X-Box, laptop computer and is currently saving for avehicle.
Nayira is an inspiration to all of us. She has proventhat, despite the extensive limitations originated byAutism, Wolf Parkinson White Syndrome, Epilepsy and two heart surgeries, with the proper support andencouragement anything is possible.
Goodwill Achievers
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Photo
: A
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When customers donateclothing, shoes, householditems, books, computers andother valuable items toGoodwill, their donationsfund programs that assistpeople with disabilities tobecome employed and self-supporting.
In Miami-Dade and BrowardCounties, Goodwill has 35stores and 54 collection locations which employ over 1,200 people.
Goodwill’s new Superstoresare well-designed, withspotless floors, brightly litspaces with wide aisles, newfixtures and a large selectionof quality merchandise at affordable prices. Goodwillstore personnel are trainedto deliver outstanding customer service. Manystores feature a donationdrive-thru, too.
The profits from this divisionprovide most of the cashneeded by Human Servicesto cover the cost of providingservices to people with disabilities. In essence,Goodwill’s donors and cus-tomers are putting peoplepreviously unemployable towork.
Social Enterprise
Retail & Donated Goods
Shop with us:Of every dollar you donate toGoodwill or spend at a Good-will store, nearly $.96 centsgoes towards training, em-ployment and job placementfor people with disabilities.
Donate Stuff:Donating to Goodwill pro-vides many benefits such as job training programs andemployment placement services for people with disabilities.
Donate Cash:To send your cash donationplease send enclosed enve-lope or visit goodwillsouth-
florida.org to donate online.
Hire Employees:Goodwill’s placement profes-sionals partner with localbusinesses to place Goodwillgraduates in jobs. ThePlacement Specialist is dedi-cated to meeting the needsof our participants who arelooking for meaningful jobsin community settings andthe employers who look fortrained, reliable and capableemployees. To hire a Good-will graduate, please call(305) 326-4205
Assembly & Fulfillment Services:Why tie up valuable, well-paid employees, space andother resources in perform-ing repetitive, low-demand-ing tasks like assembling,packing and folding, whenyou can outsource theseprojects to Goodwill? Ourtrained employees are per-fectly suited to these tasksand are available to you at afraction of the cost of doing itin-house. Call (305) 345-4669.
How You Can Help:
We opened 3 Goodwill Storefront Donation Centers inDavie & have 7 across Broward and Dade Counties.
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based in Iraq, Afghanistan andAfrica, Goodwill experienced aresurgence of employment on themanufacturing lines which will continue to the entirety of 2016.Approximately 900 people wereemployed to manufacture over 1million military products, apronsand flags. This Division’s largestcustomers included: Defense Lo-gistics Agency, U.S. Department ofVeterans Affairs, SourceAmerica,U.S. Army, Publix Supermarkets,the State of Florida, Phoenix Industries and other Goodwills.Goodwill is thankful for the numer-ous contracts awarded by the U.S.Army, which will help increaseheadcount to over 1100 employeesin 2016.
Apparel Manufacturing
For over twenty years, Goodwillhas manufactured military combattrousers for the Department of Defense. Production of combattrousers involves over 130 uniquesewing operations and enables thetraining and employment of indi-viduals with significant disabilities.Due to the large volume of trousersproduced and the need to provideaccommodations, steady employ-ment is a blend of part-time andfull-time jobs.
Today, we produce a wide array ofproducts inclusive of hats, combatcoats, shirts, combat trousers, dressslacks, and flags, which led to con-siderable job growth opportunitiesfor people with significant disabilities.Due to continued military troops
7
Custodial Services
Goodwill’s custodial services divi-sion is highly diversified across avariety of services provided.Goodwill’s grounds keeping,porter service, food attendant,cashiering, food preparation, andjanitorial/custodial combine toemploy over 300 people with significant disabilities. In 2015,the food services program servedover 100,000 meals to the U.S.Coast Guard and 760 acres weremaintained for the U.S. Navy andU.S. Army. Over 6.5 millionsquare feet of space in over 140government buildings werecleaned 5 days per week. Addi-tionally, Goodwill employees performed services in some of themost sensitive locations in SouthFlorida such as Federal Judge’sChambers and courtrooms, crimelaboratories, evidence rooms, aircraft hangers and much more.
Goodwill’s customers include National Oceanic and AtmosphericAdministration, Federal GeneralServices Administration, Miami-Dade County (GSA), U.S. AirForce, U.S. Coast Guard, U.S.Navy, U.S. Army, U.S. Depart-ment of Commerce, and the U.S.Department of Agriculture.
Goodwill attained, with honors,the prestigious CIMS and CIMSGreen Building certification.
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OfficersTomás P. ErbanChairBoard of Directors & TrusteesRetired Executive
Joseph P. LacherVice Chair Board of Directors & TrusteesRetired Executive
Laurence A. DeetsSecretaryDirectorChief Financial Officer
Butler, Buckley, Deets, Inc.
David LandsbergPresident & CEOGoodwill Industries of South Florida
Jayne Harris AbessChair EmeritusPartnerThinkLAB Ventures
CommitteesBarbara L. ShrutChair – Governance CommitteeSLB Advisors
Rudy KranysTreasurer Chair – Business Services CommitteeRetired Executive
Robert BrombergDirectorChair – Human Services CommitteePresident, Bromberg & Associates
Jorge A. FernandezDirectorChair – Audit CommitteeRetired Executive
Edward Manno ShumskyDirectorChair – Compensation CommitteeRetired Executive
Roymi MembielaDirectorChair – Marketing CommitteeCorporate Vice President Marketing & Public Relations, Baptist Health
Joseph P. LacherChair – Development CommitteeRetired Executive
Laundry Services
Goodwill Laundry Business
In September 2013, Goodwill Industries conducted a grand opening to inau-gurate one of the most unique, state-of-the-art commercial laundries in theUnited States. Its purpose is to serve the booming healthcare and hospitalityindustry in South Florida and – in the process – create jobs for people withdisabilities and special needs in the community.
In 2015, the laundry processed over 1 million pounds per month of soiledwhite and colored linen into spotless linen for the University of Miami HealthSystem, Jackson Health System, Homestead Reserve Air Force Base, and othercustomers. Besides servicing the larger hospitals with two tunnel washers,the facility features a parallel system of washing and drying equipment toprocess smaller contracts such as those from rehabilitation centers, neighborhoodclinics, nursing homes, assisted living facilities, and hospitals with fewer beds.This dual washing line maintains the same cost-effectiveness and efficientservice enjoyed by high volume customers.
The Goodwill Laundry continues to build its customer base while growingmuch needed jobs in the Liberty City community, whose unemployment rateis one of the hightest of Miami-Dade County.
Newspaper Services:Pre-Printed Advertising Newspaper Inserts, Warehousing and Distribution:
For over 20 years, Goodwill has maintained a special partnership with TheMiami Herald newspaper. People with disabilities are responsible for the pack-aging of pre-printed advertisements and other publications for insertion intoThe Miami Herald and El Nuevo Herald using state-of-the-art equipment. Thisdivision employed over 120 people in 2015. In one week, GISF supplied over1 million advertising packages. On an average day, 10 trucks dropped off sep-arate advertisements/inserts and 20 trucks picked up the collated newspaperinserts. Since October 2008, Goodwill has been performing the additionalwarehouse and distribution functions at the Miami Herald headquarters. Additionally, this partnership has resulted in an integrated work environmentin the new Miami Herald building and has created jobs for an additional 30Goodwill employees processing a total of 800,000 newspapers each week.
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Directors & Trustees
Directors
Sarah N. ArteconaAssistant Vice President, Community Relations
University of Miami
Rodney BarretoChairmanBarreto Group
William BeamesRetired Executive
Michael L. BurnstineVice PresidentLockton Companies, LLC
Henry CalvoRetired Executive
Carolyn DonaldsonRetired Executive
James M. FraserVice President & General ManagerTurner Construction Company
Gen. Douglas M. FraserRetired General, US ServicePrincipal, Doug Fraser LLC
Wifredo GortCommissioner – District 1City of Miami – City Hall
Mary Martin YoungDirector, Sanford ZiffUniversity of Miami Graduate Career Services
Joe OglesbyRetired Executive
Charles M. RosenbergAttorney at LawCarlton Fields Attorneys at Law
Alberto SantaloPresident & CEOCareCloud
Allison P. ShipleyPrincipalPricewaterhouse Coopers, LLP
Merrett R. StierheimRetired Executive
Trustees
Newall J. DaughtreyChairmanN.J. Daughtrey & Associates
William FauerbachRetired Executive
Wilbert “Tee” HollowayDirectorBellsouth Corporate & ExternalAffairs
Sherrill W. HudsonRetired Executive
Alfred J. NovakPresident & CEOOrbusNeich Medical, Inc.
Debra D. OwensIntergovernmental Affairs State ManagerDante Fascell Port of Miami-Dade
Leslie Pantin, Jr.PresidentBeber Silverstein/Pantin Group
Jorge R. VillacampaPresidentCommunity Bank, Wells Fargo
9
In MemoriamJim BarkerGoodwill Board member from1983, 1999 – 2007 and trustee
from 2008 – 2015
Marcella Ungar WerblowGoodwill Board member from1983 – 1988 and as trustee from1989 – 2015.
David LandsbergPresident & CEO
SeniorLeadership
Bridget PallangoSenior Vice President, Human Services
Peter RobertsSenior Vice President, Business Services
Lourdes de la Mata-LittleVice President, Marketing & Development
Beatriz AnazcoVice President, Financial Management
Robert RandallVice President, Donated Goods
Harry RamsarranVice President, Service Contracts
Diana ValenciaVice President,Apparel/Flag Manufacturing
Sherri Scyphers- HungateVice President, Business Development
The key to Goodwill’s success is in the volunteer Directors and Trustees that are
comprised of community members who are active, dedicated and generous supporters
of the mission. The Board of Directors challenges management to continue to meet
the needs of the growing number of people with disabilities. They also demand
adherence to the highest standards of efficiency, quality, service, ethical conduct,
public accountability and transparency.
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$25,000 – $49,000Community Foundation of
Broward National Life Insurance Co.The Estate of Samuel I. CohenTurner ConstructionJoseph P. & Suzanne Lacher
$10,000 – $24,999Publix SupermarketsTECO EnergyLeonard L. & Jayne H. AbessThe Cobb Family Foundation
$5,000 – $9,999Keith & AssociatesNV5Peckar & AbramsonUnited Healthcare Services, Inc.Upscomb Pitts InsuranceWilliam M. CaseyCharles & Gayle RosenbergLawrence Weinstein
$2,500 - $4,999Gancedo LumberGo Tilt ConstructionJohnson ControlsLotspeich Company, Inc.(Ft.Lauderdale)Right Way Plumbing Co., Inc.Rudolph H. Fellman NimcrutSapoznik Insurance &
AssociatesTurner ConstructionBrett U. AbessSidney W. BlaauwDavid A. LandsbergBridget PallangoPaul L. & Gail F. Whiting
$500 - $2,499129 Gate Precast CompanyAdams GroupBaker Concrete ConstructionBrothers Fire Protection, Inc.Charles Cleaning Co., Inc.Coreslab Structures
(Miami & Tampa) Inc.Creative Terrazzo Systems, Inc.Dade Contracting Inc.Empire OfficeFabArc Steel Supply, Inc.Fidelity Charitable Gift FundFish Electric Company
Florida Lemark Corp.Harmon, Inc.HJ FoundationHull Family FoundationION ElectricJ.N. McArthur FoundationKeylite Power &
Lighting Corp.KH & S ContractorsKilpatrick Townsend &Stockton, LLPLotspeich Company, Inc.
(Miami)Malcolm Drilling Co., Inc.Midwest Steel, Inc.O'Neill Brother's FlooringOtis Elevator CompanyOwen Steel Company, Inc.Pegroup Consulting
Engineers, Inc.Physical Security
Hurricane WallSchwab Charitable FundSiemens Industry Inc.Skyline SteelSteelfab Inc. AlabamaSummer Fire SprinklersThe Estate of Henry BartlettTurnkey InternationalUnited Way of Gr. PortlandUnited Way of Miami-DadeWalker Commercial Interior,LLCWilliam R. Nash, Inc.Beatriz AnazcoMary H. BabcockWilliam & Nancy BeamesManuel J. BecerraDavid N. & Holly Blount, Jr.Robert L & Penny BrombergMichael BurnstineJames W. & Deborah C.
DavidsonLaurence A. DeetsTomas ErbanRobert & Nancy FrehlingBetty GoodmanLaurence E. HornRudy KranysDavid LandsbergMarion L. & Patricia C.
MoselyMarion L. Mosely, Jr.Janice A. PachecoTony RodriguezBarbara Shrut
Benefactors and Other Contributors: Goodwill
cannot continue to grow and fulfill its mission
without the financial support of benefactors and
other contributors. Thank you to the following
people and organizations for their generous
support of Goodwill in 2015:
Marcella U. WerblowMaria WrightWilliam P.
Up to $500Goodwill InternationalKnight FoundationThe Miami FoundationThe Richard Hull Family
FoundationTrias FlowersWalter J. BrodzinskiMarian AlpersteinAnonymous GiftAnonymous GiftDaniel Z & Ellen D. AverbookJames & Montye BarkerBernard BaumelCarol BoersmaAnn B. BusselAbbey ChaseMitchell ChefitzElisa CrespoAlina M. CuestaRichard P. DonovanAntonie B. DownsJorge & Elena FernandezDago FernandezElizabeth GilbertCaridad GonzalezPhyllis and Murray GreenbergPhillip A. & Sherri Scyphers
HungateDeborah F. ImmorninoTimothy InghamAngel JimenezDelleperche JosephErin KoslowskMichele R. LaineSusan LincolnNicole LinkLourdes LittleKenneth R. & Janet P.
MarquardMark A. McKenzie &
Betty M. ValianteDennis McNenneyMelanie E. MegiasRoymi MembielaSJ & MD MontanaKen & Jeannine OatesLydia L. OcasioLawrence P. Puckett, Jr.Tony RodriguezHilda RosenbergJ. Michael & Homa SamwayCharles SandersSandra SharoAllison ShipleyJeannette SlesnickMerrett StierheimSender VaiserDiana Valencia
Creating Job Opportunities for
People With Significant
Disabilities in South Florida
Known as the AbilityOne Program, the Javits-Wagner-O'Day Act was federally enacted to provide diverse employment opportunities forpeople who are blind or haveother significant disabilities inthe manufacture and deliveryof products and services to theFederal Government. Goodwill’spartnership with the AbilityOneProgram has been mutuallybeneficial. Over the years,Goodwill's experience in ful-filling these federal contractsgreatly contributed to ourknowledge base and led to expansion in entrepreneurialareas like: The Miami Heraldpartnership, Flag Center, janitorial services for state government facilities and municipalities, and other commercial, state, and localcontracts. These jobs now employ hundreds in clean, integrated, and safe work locations. Support services areprovided by Goodwill's HumanServices Department.
Today, our Goodwill affordsAbilityOne federal customers awide array of quality servicesand products, while providingover 1,400 jobs for direct andindirect labor employees, ofwhich the high majority aresignificantly disabled, alsopoor, and previously unemploy-able. Goodwill salutes theAbilityOne Commission,SourceAmerica, and our Federalcustomers for excellent jobs inBroward, Miami-Dade, andMonroe Counties that trulyemploy people with significantdisabilities.
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Goodwill Financials
REVENUES AND SUPPORT:
Donated good sales 50,950,840$
Apparel manufacturing 51,712,265
Custodial services 9,308,248
Laundry services 6,964,826
Business services 3,753,097
Mission services 2,812,862
Contributions 799,229
United Way allocation 398,571
Miscellaneous income 54,178
TOTAL REVENUES AND SUPPORT 126,754,116
EXPENSES:
Apparel manufacturing 49,352,551
Donated goods operations 42,761,711
Custodial services 8,950,598
Laundry services 7,933,184
Business services 4,552,432
Mission services 5,629,874
Management and general 4,592,081
Fundraising 250,167
TOTAL PROGRAM SERVICES AND EXPENSES 124,022,598
INCREASE IN NET ASSETS 2,731,518$
ASSETS
Cash and cash equivalents 5,215,043$
Accounts and other receivables, net 5,884,309
Inventories 13,126,651
Prepaid expenses and other assets 2,793,211
Land, building and equipment, net 42,631,721
TOTAL ASSETS 69,650,935$
LIABILITIES AND NET ASSETS
Accounts payable 5,671,033$
Accrued expenses and other liabilities 8,799,921
Mortgage notes, notes payable and lines of credit 18,902,273
Obligations under capital leases 5,645,741
TOTAL LIABILITIES 39,018,968
NET ASSETS
Unrestricted 30,631,967
TOTAL LIABILITIES AND NET ASSETS 69,650,935$
* Financial statements are subject to audit.
STATEMENT OF FINANCIAL POSITION
December 31, 2015
For the Year Ended December 31, 2015
11
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Miami Stores:*Miami Gardens – Stadium
19300 N.W. 27th Ave.
Miami Gardens, FL 33056
*North Miami Beach – Skylake Superstore
1780 N.E. Miami Gardens Dr.,
N. Miami Beach, FL 33179
*North Miami – West Dixie
11990 W. Dixie Highway, FL 33161
Biscayne 441 N.E. 81 St. Miami, FL 33138
Hialeah Gardens–
12060 Hialeah Gardens, FL 33018
Hialeah – (Gratigny)
1800 W. 68 St. Hialeah, FL 33014
Hialeah – Flamingo Park Plaza
4410 W 16th Ave, Hialeah, FL 33012
Hialeah 461 Palm Ave., Hialeah, FL 33010
*Allapattah (Central) Superstore
2125 N.W. 21 St., Miami, FL 33142
Allapattah Outlet Store
2121 N.W. 21 St., Miami, FL 33142
*Little Havana – Calle Ocho
982 SW 8 St., Miami, FL 33130
*Westchester – Tamiami Superstore
9760 S.W. 8th St., Miami, FL 33174
*West Miami – Bird Superstore
6842 S.W. 40 St., Miami, FL 33155
*West Kendall – Coral Way Superstore
14610 S.W. 26 St., Miami, FL 33185
*West Kendall – Hammocks (Coming soon)
10201 Hammocks Blvd., Miami, FL 33196
*Kendall - Sunset – Sunset Superstore
7101 S.W. 117th Ave., Miami, FL 33183
*Palmetto Bay Superstore
17631 S. Dixie Hwy, Palmetto Bay, FL 33157
K endall – Country Walk
13762 S.W. 152 St., Miami, FL 33177
Redland 19800 S.W. 177 Ave.,
Miami, FL 33187
Princeton 24311 S. Dixie Highway,
Miami, FL 33032
Homestead 250 N.E. 8 St.
Homestead, FL 33030
Donation Centers:Miami Beach Normandy Isle
2050 N. 71. St., Miami Beach, FL
Aventura Mall (North of Macy’s)
Aventura Blvd. & Biscayne Blvd., N. Miami
California Club N.W. 199 St. & US 441
Hialeah – El Mercado (Publix Lot)
W. 60 St. & W. 24 Ave., Hialeah
Hialeah – Westland Mall (Sear’s Lot)
Corner of W. 49 St. & W. 16 Ave., Hialeah
Hialeah Las Tiendas W. 68 St. & W. 12 Ave.
Hialeah - (Villaverde Shopping Ctr.)
3100 W. 76 St., Hialeah
Miami Gardens N.W. 67 Ave. & N.W. 186 St.
Miami Gardens 2 N.W. 183 St. & N.W. 7 Ave.
Miami Lakes N.W. 150 St. & N.W. 67 Ave.
Coral Gables (Just East of Coral Gables)
Near 37th Ave & Coral Way (across Sears &
behind Walgreens)
Bird One Shopping Center
14471 S.W. 42 St. Miami
Bird Road S.W. 40 St. & S.W. 58 Ave., Miami
Bird Road 2 – Concord
S.W. 40 St. & S.W. 112 Ave., Miami
Coral Way S.W. 22 St. & S.W. 16 Ave.
Coral Gables (Ponce & 59th Ave.) Miami
East of Coral Gables
S.W. 22 St. & S.W. 36 Ave. Miami
(Across from Sears, behind Walgreens)
Downtown Miami -15th St.
(Lot 30) Coral Way & S.W. 3rd Ave., Miami
Downtown Miami - Brickell 1
(Lot 23) S.E. 26 Rd & Brickell, Miami
Downtown Miami - 7th St.
(Lot 28) I 95 & S.W. 7th St., Miami
Flagler W. Flagler St. & S.W. 82 Ave., Miami
West Doral 2 10700 N.W. 58 St., Miami
Fountainebleau N.W. 7 St. & N.W. 107 Ave.
Westchester S.W. 24 St. & S.W. 87 Ave.
Westchester 2 S.W. 24 St. & S.W. 122 Ave.
West Tamiami S.W. 8 St. & S.W. 137 Ave.
West Tamiami 2 S.W. 8 St. & S.W. 147 Ave.
West Tamiami 3 S.W. 8 St. & S.W. 123 Ave.
Kendall Town and Country Mall
S.W. 84 St. & SW 117 Ave., Kendall
E. Kendall - Dadeland Mall (JCPenny)
S.W. 88 St. & S.W. 72 Ave., Kendall
Kendall - Sunset (DOT property)
S.W. 72 St. & SR 874 1 block West of 87 Ave.
Kendall Sunset 2 10805 S.W. 72 St.
Kendall (DOT property), Kendall
S.W. 88 St. & S.W. 97 Ave., Kendall
Kendall 3 – Hammocks
S.W. 104 St. & S.W. 154 Ave., West Kendall
Kendall Crossings
S.W. 112 St. & S.W. 132 Ave.
West Kendall - West Miller
S.W. 147 Ave. & S.W. 56 St., Kendall
Pinecrest S.W. 146 St. & S. Dixie Highway
Pinecrest 3 8507 S.W. 136 St., Pinecrest
Suniland 10501 S. Dixie Highway, Pinecrest
South Miami Heights - Eureka
S.W. 183 St. & S.W. 137 Ave.
Cutler Bay 20305 Old Cutler Rd., Cutler Bay
Cutler Ridge
S.Allapattah Rd. & S. Dixie Hwy., Cutler Ridge
Homestead - Oasis Plaza
SW 152nd Ave. & SW 312 St., Homestead
*Donations Drop-Off’s
Broward Stores:*Oakland Park
1099 E. Oaklatnd Park Blvd.
Oakland Park, FL 33304
*Coral Springs
(Royal Palm Shopping Center)
10369 Royal Palm Blvd,
Coral Springs, FL 33065
Davie Ridge Plaza
9160 W. State Road 84, Davie, FL 33324
Lauderdale Lakes 3282 N. State Road 7
(U.S. 441) Lauderdale Lakes, FL 33319
*Lauderhill Mall 1529 N.W. 40th Ave.
Lauderhill, FL 33313
Deerfield Beach 289 S. Federal Highway,
Deerfield Beach, FL 33441
Hollywood (North Dixie)
2418 N. Dixie Hwy, Hollywood, FL 33020
*Margate Superstore
2057 N. State Rd. 7 Margate, FL 33063
*Hollywood Taft Superstore
6819 Taft Street, Hollywood, FL 33024
Hallandale Superstore
3149 W. Hallandale Beach Blvd. Pembroke
Park, FL 33009
Pembroke Pines
(Crossroads Square Shopping Center)
154 N. University Dr.
Pembroke Pines, FL 33024
*Pembroke Pines
(Silver Lakes Superstore)
18221 Pines Blvd
Pembroke Pines, FL 33029
Sunrise 2029 N. University Drive
Sunrise, FL 33322
Sunrise 2 - Pine Plaza 4345 N.W. 88 Ave
Sunrise, FL 33351
Goodwill Outlet
2104 W. Commercial Blvd.
Ft. Lauderdale, FL 33309
Open daily 8am - 5 pm
Donation Centers:(Donation centers do not accept furniture)
Tamarac Town Square
8271 Pine Island Rd (N.W. 88th Ave.).,
Tamarac, Fl 33321
Fort Lauderdale (Park & Ride Lot)
Commercial Blvd. & Andrews Ave.
Fort Lauderdale (Park & Ride Lot)
Cypress & I-95
North Lauderdale - McNab
West McNab Rd & N.W. 81Ave.
Davie (Plaza Shopping Ctr.)
11346 W. State Road 84, Davie, FL 33325
Davie (Shenandoah Square)
13720 W. State Road 84, David 33025
Davie (West Port)
Davie Rd & Nova Drive
Miramar
(Miramar Commons Shopping Ctr.)
10996 Pembroke Rd. #22 Miramar, FL
33025
Miramar
(Shops at Sunset Lakes Shopping Ctr.)
18455 Miramar Pkwy. #10 Miramar, FL
33029
Davie (Regency Square Shopping Ctr.)
4845 S.W. 148th Ave. #31 Davie, FL 33325
Hollywood (Park & Ride Lot)
Sheridan Street & I-95
For more regarding furniture pick up and
updated information please visit:
www.goodwillsouthflorida.org
Goodwill Stores & Donation Centers
172877B GI Insides_Layout 1 3/10/16 10:40 AM Page 12
Goodwill Accreditations
Demonstrating Our Commitment to the Highest Standards of Quality, Public Accountability and Transparency.
Goodwill is in compliance with the Sarbanes-Oxley Act of 2002, including an independent Board of Directors’ Audit Committee and
Compensation Committee in compliance with IRS Regulations.
The Commission on Accreditation of Rehabilitation Facilities (CARF) accredits Goodwill's Vocational Rehabilitation Programs.
Joint Commission of Healthcare Organizations (Delmarva Foundation) accredits our programs for the developmentally disabled.
Council on Occupational Education Committee (COE) accredits our Vocational Adult and Basic Education Programs.
ISO 9001:2008 Registered and certified by RWTUV USA, Inc. in the areas of design and
manufacture of textile goods including military uniforms, flags and accessories.
HLAC (Healthcare Laundry Accreditation Council)This is a non-profit organization that inspects and accredits laundries that
process reusable textiles for hospitals, nursing home and other healthcare facilities. Our accreditation substantiates we have been independently inspected and adheres
to professionally recognized infection control procedures and policies.
CIMS certified (Cleaning Industry Management Standards)This certification applies to Management, Operations, Performance systems and
processes that demonstrates we are structured to deliver consistent quality services tomeet customer's need and expectations. It sets forth processes, procedures and
supporting documentation proven to be characteristics of a customer driven organization.
Annual Report concept, design and layout produced in-house at Goodwill Industries of South Florida.
Goodwill Industries of South Florida, Inc. is an independent and autonomous nonprofit organization
governed by a Board of Directors from Miami-Dade, Broward and Monroe Counties. Goodwill Industries of
South Florida, Inc. is a member organization of Goodwill Industries International, Inc. in Washington D.C.
172877A GI AnnualReportCvr 3/9/16 1:42 PM Page 3
2121 N.W. 21 StreetMiami, Florida 33142
(305) 325-9114
2104 W. Commercial Blvd.Ft. Lauderdale, FL 33309
(954) 486-1600
South Florida
To donate and learn more about Goodwill visit us:
www.goodwillsouthflorida.org
To browse great deals:
172877A GI AnnualReportCvr 3/8/16 1:32 PM Page 4
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