I MAC, You MAC, We All MAC - How? HDI Tampa Bay Chapter Meeting September 13, 2007

I MAC, You MAC,

We All MAC - How? 

HDI Tampa Bay Chapter MeetingSeptember 13, 2007

People. Performance. Excellence.

MAC - How?  Agenda

Definition of MAC MAC Form Development History Where We Went IT&T Resource Center Move / Add / Change (MAC) Process Form Future Considerations Questions, Answers, Comments &

Discussion

Defined as Move / Add / Change (MAC) and Remove Software Hardware User Permissions

Definition of MAC

Always had a MAC process IT&T Resource Center (RC)

Web Site for Customer Self Ticket Submission

Implemented in 8/2005 Other Help Desk has paper MAC process Customer Business Unit wanted similar

process Leverage IT&T RC for MAC

MAC Form Development History

Reviewed Administrative Documents Took Actions Steps and Tied to IT&T RC

Forms Wrote a Help Document with Links Worked with Developers on Vision for Form Conducted Customer Focus Groups Developed Link and Wizard MAC – 10/06 Linked MAC to HR Hiring and Termination

Documents

Where We Went

IT&T Resource Center (top)

IT&T Resource Center (bottom)

Move / Add / Change (MAC) Process

Move / Add / Change (MAC) Process

New IT SM Tool – Proof of Concept Service Catalog with Shopping Cart

Upgrading Current IT SM Tool Automation of Transfer Process Continual Process Changes

Future Considerations

Barbara P. Moore Supervisor Technology Service Desk

299 First Ave N, PEF 103

St. Petersburg, FL 33701

(727) 820-5708 Barbara.Moore@pgnmail.com

Speaker Contact Information

Questions, Answers, Comments &Discussion