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Human Relations & Human Resources
Approach
Chapter 3YouTube – Victoria Woodhull is back...
Classical Approach Doesn’t:
Account for individual needs of employees
Non-financial reward
Social interaction
Human Relations Approach
Hawthorne Studies Influenced transitions from classical
approach to human relations approach Illumination Studies
• Mayo interested in how changes in work environment would impact productivity
• Found unexpected results Hawthorne Effect
• The more attention given to someone, the more likely their behavior will change
• Social factors influence productivity
Maslow’s Hierarchy of Needs Theory
Humans are motivated by basic needs
Five Levels-lower order needs must be met before reaching higher needs
Continue shift of emphasis to social interaction and managerial attention in the workplace
Maslow’s Hierarchy of Needs Theory
1. Physiological– “living wage” to purchase food and clothing
2. Safety– Free from danger (safe working conditions)
3. Affiliation– Need to belong, social relationships with co-workers
4. Esteem– Sense of achievement and accomplishment (internal)– Compensation and reward (external)
5. Self-Actualization– Job that allows growth and creativity
Mcgregor’s Theory X and Theory Y
The assumptions managers have about the function of an organization– Theory X postulates the negatives about
human nature (pg. 40)-Classical approach– Theory Y postulates the positive about
human nature (pg. 41)-Human relations approach
– These categories are not mutually exclusive– Principles highlight human needs and
satisfaction with those needs being met
Human Relations Approach
Need for attention Social interaction Individual achievement
If management pays attention to these, worker productivity will increase!
Human Resources Approach
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Human Resources Approach Acknowledges contributions of the
classical and human relations approaches to organizing
Recognizes that individual labor is crucial in meeting organizational goals
Recognizes that individuals have feelings & needs
Emphasizes the employees’ cognitive contributions
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Recap on Human Relations Lack of research and data to support
relationship b/w fulfilling needs & satisfaction.
Hawthorne Studies served as springboard to Human Relations
Managers still control-fear of misuse & manipulation by management
Problem with relationship b/t worker satisfaction and productivity
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Flow Chart on H.R. Principle
Work Factors
SatisfactionFor Higher
Order Needs Job
Satisfaction
Produc-tivity
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Flowchart Disconnect?
The relationship b/w “job satisfaction” & “productivity” is suspect
Is “satisfied” the same as “content?” Are there other “things” that motivate us
to be productive besides satisfaction? Can you be satisfied and not
productive? Misuses of principles? (EX of PDM)
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Blake and Mouton’s Managerial Grid Tool for training managers in leadership
styles that would enhance organizational efficiency while stimulating individual creativity
Leaders are most effective when they exhibit a concern for workers and production (combines classical & human relations)
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Blake and Mouton’s Managerial Grid
5 prototype styles (pg. 52)– Impoverished (1,1)– Country Club (1,9)– Authority-Compliance (9,1)– Team (9,9)– Middle of the Road (5,5)
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Likert’s System IV Focus on organizational form that can
incorporate ideals of human resources Motivational factors, decision making, goal
setting, influence, performance Four types are more or less effective in
satisfying org. and individual goal– System I- Exploitive/Authoritative– System II- Benevolent/Authoritative– System III- Consultative– System IV- Participative organization
Linking Pin: An individual with membership in various work groups
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Communication Implications Content-task, social, & innovation Direction-all directions, team based,
free flow from various locations (challenge is to be able to access & utilize)
Channel-all sorts, value on which ever channel fits best to content
Style-informal-congruent with “all-direction team based” communication
Human Resource Organizations Today
Learning organizations– Emphasize mental flexibility– Team learning– A shared vision– Complex thinking– Personal mastery– Emphasizes participation and dialogue in the
workplace– Knowledge management (creation,
development, application)
Pfeffer’s Seven Practices of Successful Orgnizations
Employment security Selective hiring Self-managed teams & decentralization Comparatively high & contingent
compensation Extensive training Reduction of status differences Sharing information
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So, When is HR Appropriate?
Examples of Programs that stress team management and employee involvement– Japanese management systems– Scanlon Plan– TQM– Just in Time management
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When Doing HR, Consider This!
Know when team-based management is appropriate.
Consider the attitudes of top (and bottom) management.
Deal with cynicism about change. Understand the nature of empowerment. Facilitate the translation program (how to
create a new climate within the organizational culture.
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