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Human Factors in Cabin Safety. Cabin Safety Seminar Bangkok 2008. What are Human Factors?. What are Human Factors?. Anything to do with people. Human Factors. Human beings and their work environment. Human Factors. Human beings and their work environment Human beings and technology. - PowerPoint PPT Presentation
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Cabin Safety SeminarBangkok 2008
What are Human
Factors?
What are Human Factors?
Anything to do with people
Human Factors
Human beings and their work environment
Human Factors
Human beings and their work environment
Human beings and technology
Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and procedures
Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and proceduresHuman beings and the environment
Human Factors
Human beings and their work environment
Human beings and technologyHuman beings and proceduresHuman beings and the environmentHuman beings and human beings
The human being is the centrepiece of the framework and is the most critical and
flexible component. It does have limitations which
can be predicted
Human limitations must be taken into account
during the design phase of all other components
of the system
SHEL Model
Software – policies, procedures and processes
Hardware – technology
Environment – situation and culture
Liveware – human interaction
SHEL Model
SoftwareRegulations Written instructionsCompany policy SymbologySOP’s ManualsChecklists PublicationsTraining
SHEL MODEL
HardwareGalley design Trolley designEmergency equipment ExitsCrew jump seats
SHEL MODELEnvironment
Temperature NoiseLightening Air qualityTurbulenceSleepFinancial situation Regulatory oversight
SHEL MODEL
LivewareCRM Team workLeadership Cultural differencesCorporate culture AttitudesTraining
SHEL ModelSoftware – policies, procedures and processes
Hardware – technology
Environment – situation and culture
Liveware – human interaction
Flight Deck and Cabin Crew
Why are we different?
Historical Background
Origins of the job
Public perception
Corporate attitudes
Physical Separation
Lack of awareness of other’s duties
Different flying schedules
Locked flight deck door
Different FT/DT regulations
Psychological Isolation
Personality differences
Differences in motivation
Regulatory Factors
Sterile flight deck procedures
FT/DT limitations
Licensing issues
Organizational Factors
Administrative segregation
Training issues
Scheduling
SolutionsJoint crew training
SolutionsJoint crew trainingCRM
SolutionsJoint crew trainingCRMFT/DT limitations
SolutionsJoint crew trainingCRMFT/DT limitationsBriefings
SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency procedures
SolutionsJoint crew trainingCRMFT/DT limitationsBriefingsEmergency roles & proceduresCorporate culture
SHEL ModelSoftware – policies, procedures and processes
Hardware – technologyEnvironment – situation and culture
Liveware – human interaction
Manufacturers and Cabin Crew
ChallengesExit design
Equipment design and location
Galley design
SolutionsMore input from cabin safety
experts in the design of Cabin interiors Equipment Galley layouts.
Human Factors IssuesTrainingBriefingsEmergency proceduresPassenger managementCultural differencesTeamworkDisruptive passengers
Questions?
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