How to Raise Your Employee Engagement Score - …...2017/11/09 · with each individual employee to...

DickFinnegan

BringbroadreachworkingwithscoresofUSCompaniesandacross6continents,withtargetedretentionandengagement

techniquesformanyindustries

Business-drivenbytranslatingturnover%sandsurveyscorestothelanguageofCEOswhich

isDollar$

Improvedretention20-70%basedonourfounder’stop-selling,industry-changingbooks

EndorsedbyChiefExecutiveMagazine,ConsultingMagazine,andBusinessWeekwhichsaid,“Offersfreshthinkingforsolvingtheturnover

probleminanyeconomy”

C-SuiteAnalytics&TheFinneganInstitute

WhatAreCEOsTopBusinessChallengesToday?

HarvardBusinessReview:TopthingCEOsworryaboutis“talentmanagement”

Gallup:“Arecord47%oftheworkforcesaynowisagoodtimetofindaqualityjob”

SHRM:Topchallengelasttwoyears,“Retention”

ChiefExecutiveMagazine:“75%ofCEOssayrecruitingandretainingkeytalentistheirtopbusinesschallenge”

WhatShouldManagersDoToRaiseTheirTeams’EmployeeEngagementScores?

PublishedbyAMACOM,October,2017

Big3ManagerImprovementTopics

RecognitionCommunicationCareerDevelopment

ExitSurveys

EmployeeSurveys

EngagementSurveys

Data…Yes

“Theydon’tgenerallygetinvolvedintheactionstakenbyanorganizationinresponsetotheengagementresults– reallyjustdeliveryofthesurveyandthenreporting.”

TopEmployeeSurveyCompanyExecutive

ProblemisClear

Solutions…No!

3-QuestionManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

Thebestthingmanagerscandotoimproverecognitionis…

a.Nameamonthlyemployee-of-the-monthwinnerb.Namebestperformersinmonthlystaffmeetingsc.Providepositivefeedbackwhenmerited,1-1,daily

Thebestthingmanagerscandotoimprovecommunicationis…

a.Senddailytextupdatesb.Havemonthlytownhallmeetingsc.Communicatewitheachemployee1-1asneeded

Thebestthingmanagerscandotoimprovecareerdevelopmentis…

a.Sendemployeestocompanyjobfairsb.Sponsorguestspeakersfromother

departmentsc.Coachemployees1-1accordingtotheirskills

&interests

BonusQuestion:ManagerActionPlanQuizHint:CorrectAnswersAreAllTheSameLetter

ThebestthingHRcandotohelpmanagersraisetheircompany’sengagementscores,andtheircompanies’overallscoresis…

a.Sponsoremployeeappreciationweekb.Sponsorcareerfairsc.Askexecutivestoholdmanagersaccountable

forfulfillingtheirplans&improvingengagement

^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability

EngagementStuck…per Gallup/Deloitte0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

ENGAGED

NOTENGAGED

ACTIVELYDISENGAGED

U.S.spends$1.53Billioneachyeartoimproveengagement

MoreThanAScore!!!!!!!!ShareThisGallupEngagementDataWithYourCFO

%improvementoftop25%companiesvsbottom25%companies:

22%profitability21%productivity10%customerratings41%qualitydefects48%safetyincidents41%patientsafetyincidents37%absenteeism28%shrinkage

ShareThisGallupEngagementDataWithYourCFO!

Plus…turnoverlowerby65percent/low-turnoverorganizations,

25percent/highturnoverorganizations

ShareThisGallupEngagementDataWithYourCFO!

Plus…turnoverlowerby65percent/low-turnoverorganizations,25percent/highturnoverorganizations

AND…When60- 70%ofemployeesengaged,averageshareholderreturn24.2percent

49- 60percentofemployeesengaged,returns9.1percent

25percentorfewerengagedemployees,negativeshareholderreturns

NorthwesternUniversityfoundwhensalespeoplegivejust10percentmoreeffort,

customersspend22.7percentmore

CriticalConclusion:Ourcompany’sfinancialperformance…notoursurveyscore…demandsthatwefindawaytolegitimatelyimproveemployeeengagement

Sowhereisthebestplacetostart?

Studythestrengthofthissentence!

DataperGallup

EngagementcorrelateswithWHOyouworkwitheveryday…andnottownhallmeetings,awards,visioncare,oremployeeappreciationweek

Whatdoemployeestalkaboutoverdinner?

Boss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/DutiesBoss/Colleagues/Duties

What’sTheHiddenMessageofTheFortuneTop100?

Babybondingbucks,12weekspaidparentalleave,horseshoepits,Africavolunteering, subsidizedmassages,3wellnesscenters,bikerepairshop,3organicmealsperday,artisantea&coffee,25free

cafeterias…andfreeeyebrowshaping

“Two-thirdsofacompany’sscoreis

basedontheresultsoftheGreat

PlaceToWork’sTrustIndexSurvey”

“Anycompanycanbeagreatplacetowork.Ourapproachisbasedonthemajorfindingsof20yearsofresearch– thattrustbetweenmanagersandemployeesistheprimarydefiningcharacteristicoftheverybestworkplaces.”

TheGreatPlacetoWorkInstitute

BuildingTrust1-1BuildsProfits

BigLessonLearned!

It’snotwhatyougivethem,it’showmuchtheytrusttheirfirst-linesupervisors…andfirst-linesupervisorsmostinfluenceemployees’relationshipswiththemselves,colleagues,andduties

Insanity:Doingthesamethingoverandoveragainandexpectingdifferentresults

2nd BigLessonLearned!

Employeesurveysdon’ttellusenoughabouthowtosolveemployee’sindividualproblems…butStayInterviewsdo

ThePowerofStayInterviews

AStayInterviewisastructured discussionaleader conductswitheachindividualemployeetolearnthespecificactionsshemusttaketostrengthenthatemployee’sengagementandretentionwiththeorganization

StayInterviews…

Bringinformationthatcanbeusedtoday

Focusonindividualemployeesincludingtopperformers

Putmanagers inthesolutionseat

WhyDoStayInterviewsSolveEngagement?

BuildtrustProviderealsolutionsAlwayscurrentBuststereotypesAddresstopperformersRequirejust5questionsProbingisthemostimportantskillManagersthendevelop1-1stayplansManagerssurfaceupsacredcows

Top-SellingSHRM-PublishedBookinHistory

StayInterview5Questions

1. Whatdoyoulookforwardtoeachdaywhenyoucommutetowork?

2. Whatareyoulearninghere?Wanttolearn?

3. Whydoyoustayhere?

4. Whenisthelasttimeyouthoughtaboutleavingus?Whatpromptedit?

5. WhatcanIdotomakeyourjobbetterforyou?

InStayInterviews,whatdoemployeesaskforthemost?

• Morepay• Development• Work/lifebalance• Betterworkprocesses• Promotions

WhatDoEmployeesAskForTheMost?

Betterworkprocesses!

Eliminatethisreport/improveequipment/getotherstobemoreaccountable

Employeesmostwanttobemoreproductive!

DreadedTopicsNeedNotBeDreaded

ü “Ican’tgetmyworkdonebecause…”ü “Ideserveapromotion.”ü “Ineedmoremoney.”ü “Ihavetoomuchwork.”ü “Weneedmorestaff.”

“WeNeedMoreStaff”GreatProbingBringsSelf-DiscoveredSolutions

Whatistheworkthatyoucan’tgetdone?Howistheworkassignedtoeachemployee?Whodoeswhat?Canyouthinkofanyofthisworkwecanstopdoing?Woulditberighttoaskanotherdepartmenttohelp?Issomeoneslowingtheworkdownordoallpitchin?Doyouhaveanyperformanceproblemsthatshouldbeaddressed?Willthisamountofworkcontinueorwillitslowdown?Orrampup?Aretheprocessesright?Aretherewayswecandothisbetterandfaster?Canbetterequipmenthelp?

ü Amountofworkü Performanceü Volumetrendü Processes/Equipment

ForForecastingEngagement

Engaged Employees work with passion and feel a profound connection to their company

Not Engaged Employees are essentially checked out, “sleepwalking” through their workday putting time—but not energy or passion—into their work

Actively Disengaged Employees are busy acting out their unhappiness…undermining what their engaged co-workers accomplish

AskManagerstoForecastEngagementName Perf

Rating5HI/1Lo

Engagement Plan TopBox?

MiddleBox?

LowBox?

DateNextSurvey

MariaGonzalez

4 Providementor1hr/week,4weeks,thentraincolleagues

X May,2018

JohnClarkson

3 Re-arrangeschedule,isspepticalrecompanyfuture

X May,2018

RobertRobinson

4 Movedadminworktobetter-skilledcolleague

X May,2018

JuneJohnson

5 Scheduledongoingcoachingsoshereplacesme

X May,2018

AngelaRobinsky

2 Coaching forperformance,couldterminate

X May,2018

RobertChen

5 Wantstransfer,connectedtomanagerthere

X May,2018

^ ReduceCostofTurnover^ ImproveEmployeeEngagement^ ImproveRevenue&Profitability

Gallup’s100YearCommitmentSurveyingcitizensoftheworldtolearnwhatbringsmosthappinessover100years.Sofartheansweriswhich…

a.Goodhealth?b.Agoodjob?c.Loveandrespectfromothers?d.Moneyforneedsandmore?e.Betterlifeforyourchildren?

www.c-suiteanalytics.com

Gallup’s100YearCommitment

a.Goodhealth

b.Agoodjobc.Loveandrespectfromothersd.Moneyforneedsandmoree.Betterlifeforyourchildren

ToObtain

DFinnegan@C-SuiteAnalytics.comInclude#ofemployees

ü FreeOnlineStayInterviewTrainingModule

ü HowtoCostTurnover&Engagementü EngagementCorrelationstoProductivity

ü TheStayInterviewManagerTrainingGame

How to Raise Your Employee Engagement Score - …...2017/11/09 · with each individual employee to...

Documents

Create Effective Employee Development Plansneeds, build on every employee’s strengths, increase engagement and develop a committed, talented workforce. This one-day course will demonstrate

Running head: A THEORETICAL MODEL OF EMPLOYEE ENGAGEMENT 1 · Running head: A THEORETICAL MODEL OF EMPLOYEE ENGAGEMENT 1 ... in the workplace, an employee’s direct manager, and

Creating Moments that Matter through Employee Engagement · OPM’s Definition of Employee Engagement: “The employee’s sense of purpose that is evident in their display of dedication,

Employee Engagement Survey · The Employee Engagement Survey consists of three parts: Overall Engagement is composed of nine items that are designed to measure each employee’s level

2016 Trends in Global Employee Engagement · 2 2016 Trends in Global Employee Engagement Employee Engagement Defined The concept of employee engagement is often confused with satisfaction

2017 Trends in Global Employee Engagement€¦ · 2 2017 Trends in Global Employee Engagement Employee Engagement Defined The concept of employee engagement is often confused with

Employee engagement for customer engagement

Maximizing Employee Engagement Participant · Web viewMaximizing Employee Engagement Participant Guide Maximizing Employee Engagement Participant Guide Maximizing Employee Engagement

Employee Experience · depends on how much these pillars are embedded in an employee’s ... “Employee Experience is engagement and bonding ... essential element for Employee Experience

EMPLOYEE STRESS, ENGAGEMENT, AND WORK OUTCOMES … · 2017-04-12 · EMPLOYEE STRESS, ENGAGEMENT, AND WORK OUTCOMES Julianne Tillman Laura Hamill ... (OCB), employee’s use of work

Measuring employee engagement efficiently and continuously · Measuring employee engagement efficiently and continuously. ... measuring employee engagement continuously is ... employee

Enabling Employee Engagement White Paper · 2017-04-14 · Employee engagement stimulates an employee’s highest productivity, his or her best ideas, and authentic commitment to

Employee Engagement EMPLOYEE ENGAGEMENT IN INDIAN SCENERIO … EMPLOYEE ENGAGEMENT IN IND… · DRIEMS Business Review - Vol. -1 No. - 1 EMPLOYEE ENGAGEMENT IN INDIAN SCENERIO- A

Welcome to Employee Engagement Specialist Certification · Welcome to Employee Engagement Specialist Certification ... Employee Engagement Specialist Certification! ... there are

Enabling Employee Engagement White Paper - PeopleSavvypeoplesavvy.com/.../04/Enabling-Employee-Engagement_WP.pdf · 2017. 4. 14. · Employee engagement stimulates an employee’s

Analysis and Recommendation of Employee Engagement …hrmars.com/hrmars_papers/...of_Employee_Engagement.pdf · company should increase employee engagement in company. Employee engagement

Employee Engagement Customer Satisfaction = Business Results · Employee Engagement Customer Satisfaction = Business Results MARY ... employee engagement experience 10% ... scores

Employee Engagement Survey - BlessingWhiteblessingwhite.com/.../2014/06/eEmployee-engagement-surveyUK.pdf · Employee Engagement Survey ... mere job satisfaction) ... responsibility-of-employee-engagement

EMPLOYEE ENGAGEMENT SURVEY - blessingwhite.comblessingwhite.com/.../12/Employee_Engagement_Survey... · EMPLOYEE ENGAGEMENT SURVEY A Comprehensive Employee Engagement Survey Process

31st January 2015€¦ · 1. Employee Engagement: How much understanding? 2. Employee Engagement: Learning in organisations 3. Employee Engagement defined 4. Employee Engagement: